Hilton Garden Inn Sacramento/South Natomas

Hotels
•
Hilton Garden Inn
8.6 (492 reviews)
2540 Venture Oaks Way , Sacramento , US
+1 916-568-5400

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (named employees praised)
Convenient/good location
Fresh breakfast and some excellent dinner experiences
Good value for the price
In-room Keurig/coffee and ample towels
Helpful front desk assistance (e.g., loaned screwdriver, efficient check-in)
Cons:
Significant cleanliness problems reported (dirty rooms, condom wrappers, hair, toenails, sticky surfaces)
Staff entering rooms without knocking
Very poor bed quality (felt springs) and uncomfortable mattresses
Pool closed for repairs during some stays
Noisy issues (elevator maintenance, AC, TV connection)
Limited food choices reported by at least one guest

Categories

Cleanliness
6
Several guests reported serious cleanliness issues (dirty rooms, condom wrappers on floor, hair between sheets, toenails on floor, sticky/glittery chair), though a number of reviews also described rooms as spotless — overall a marked concern.
Service
9.6
Consistently praised: multiple mentions of friendly, helpful staff and named employees (Aaryn, Sheila, Athena, Katherine). Staff went above and beyond (loaned tools, assisted with check-in, helpful at front desk).
Location
9.4
Frequently noted as a strong point: convenient, close to destinations, away from hustle and bustle — guests repeatedly cited the location positively.
Room Quality
8.2
Mixed: some guests found rooms comfortable and well-stocked, but there are repeated complaints about very poor beds (springs felt), noisy AC and TV connection issues affecting comfort.
Amenities
8.7
Mixed amenities sentiment: positive notes for Keurig/coffee, complimentary water/snacks, towels and a pleasant pool experience for some; negative impact from reports of the pool being closed for repairs and occasional noisy maintenance.
Value for Money
9.2
Multiple reviewers specifically called it good value for the price, noting cleanliness (for many), ample towels, decent in-room coffee and overall satisfaction for the cost.
Food and Beverage
8.7
Generally positive: breakfast described as fresh and dinner as excellent by some guests; isolated complaints about limited food choices.
Overall Experience
9
Overall sentiment is positive with many repeat guests and strong praise for staff and location, but several stays were negatively impacted by cleanliness and bed quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Situated just 10 minutes' drive north of downtown Sacramento and the California State Capitol, the Hilton Garden Inn Sacramento offers easy access to key attractions.

Luxurious Amenities
Enjoy a comfortable stay with rooms equipped with a 32-inch flat-screen TV, microwave, refrigerator, and coffee machine. Unwind in the outdoor pool, fitness centre, or hot tub, and stay productive with the spacious work desk and free WiFi.

Dining Options
Indulge in delicious meals at the Garden Grille and Bar, grab drinks at the Pavilion Lounge, or opt for snacks from the Pavilion Pantry. With complimentary shuttles to SMF and proximity to popular sites like Discovery Park, this hotel ensures a memorable stay.

Book your stay at Hilton Garden Inn Sacramento now for a delightful experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 492 reviews
Cleanliness: 6
Service: 9.6
Location: 9.4
Room Quality: 8.2
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 8.7
Overall Experience: 9
C
Craig • couple • us
10
2026-10-28 • via Nuitee
C
Cesar • family_with_children • us
10
2026-10-26 • via Nuitee
M
Mabel • family_with_children • us
4
Several things where not the best but the dirty room was not ok.
Pros:

It was close to our destination

Cons:

Evening staff was not helpful, and the room was dirty. Condom wrappers on bedroom floor and hair in between sheets

2026-10-26 • via Nuitee
A
Ana • couple • us
10
Excellent staff service
2026-10-26 • via Nuitee
C
Carol • solo_traveller • us
10
2026-10-25 • via Nuitee
Z
zhang • solo_traveller • gu
3
Cons:

staff went in when sleeping without knocking.

2026-10-21 • via Nuitee
M
Maria • family_with_children • us
7
2026-10-17 • via Nuitee
A
Ariana • couple • us
9
2026-10-15 • via Nuitee
N
Nicole • couple • us
7
Everything was nice and clean. Staff went above and beyond but the beds are the worst beds ever.
Pros:

Great location and everything was clean

Cons:

The beds were horrible. Felt like springs were in your back

2026-10-11 • via Nuitee
J
Joan • extended_group • us
7
Some disappointments with our stay
Pros:

The room was clean and comfortable. The facility and staff very nice.

Cons:

The next morning we looked forward to breakfast in the lobby. However, there was work being done early that morning on the main elevator. It was super noisy with machinery while we were trying to have conversation with our friends who traveled from the U.K. to join us there. We could hardly hear what we were saying. The other disappointment was that the pool was closed for repairs. We had been traveling a long way and looking forward to a relaxing time at the pool, the reason we chose the Hilton Garden.

2026-09-16 • via Nuitee
L
Levi • solo_traveller • us
5
Pros:

Not much

Cons:

The bed, the pillows, the toenails on the floor i slept on instead of the bed, no coffee in room

2026-09-13 • via Nuitee
K
Keri • solo_traveller • us
7
2026-09-09 • via Nuitee
D
Dylan • solo_traveller • us
10
Pros:

Staff was amazing!

Cons:

My room was a bit dirty tho. The computer char was sticky and had glitter on it.

2026-09-07 • via Nuitee
E
ELAINE • family_with_children • fr
1
2026-09-04 • via Nuitee
S
Sarkar • couple • gb
10
Amazing stay will revisit
Pros:

The property was situated in a very good location. Away from the hustle bustle. The breakfast was fresh. Staff were awesome.

Cons:

The huge ac in the room and also a bit noisy.

2026-09-01 • via Nuitee
C
Carmina • couple • us
9
Restful sleep
Pros:

I like the location.

Cons:

TV. Connection.

2026-08-24 • via Nuitee
K
Kuemin • couple • ch
7
2026-08-22 • via Nuitee
J
Joshua • solo_traveller • us
8
2026-08-21 • via Nuitee
J
John • family_with_children • us
10
Pros:

Staff was great. We needed a screwdriver and they spent time to track one down to loan us. Eveyone was very friendly. The guests were all happy also. A very nice property!

2026-08-17 • via Nuitee
D
Dennis • solo_traveller • us
8
2026-08-16 • via Nuitee