Crowne Plaza Liverpool City Centre by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (5862 reviews)
St. Nicholas Place, Pier Head , Liverpool , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Noisy rooms
High prices
Breakfast quality issues

Categories

Cleanliness
8.31
Some concerns about room cleanliness and general wear noted in reviews.
Service
9.28
Staff received multiple compliments for friendliness and attentiveness.
Location
9.32
Consistently praised as excellent and convenient.
Room Quality
8.27
Issues with noise and some maintenance noted, but overall comfortable.
Amenities
8.8
Good facilities like the pool and spa mentioned positively.
Value for Money
7.76
Some reviews pointed out that value was lacking relative to costs.
Food and Beverage
8.31
Breakfast received mixed reviews, indicating some quality issues.
Overall Experience
8.78
Most guests expressed an overall positive stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:33

Property Description

Stunning Views and Luxurious Amenities

Breathtaking Views: Enjoy stunning vistas of the Royal Liver Building and the River Mersey from our 4-star hotel.

Leisure and Wellness: Indulge in our Harbour Leisure Club featuring an 18-metre indoor pool, whirlpool, sauna, steam room, and a state-of-the-art gym.

Culinary Delights: Treat your taste buds to modern international cuisine at our hotel restaurant or unwind with bar snacks at The Lounge cocktail bar.

Experience luxury and convenience at the Crowne Plaza Liverpool City Centre. Book now for an unforgettable stay!

Important information:

All guests require a valid credit or debit card at check-in.

Please note, children's restricted swimming times apply, please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 19 per day.

Location

Guest Reviews

8.6
Based on 5862 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.78
A
Alexander • couple • gb
9
2026-06-13 • via Nuitee
C
Clare • couple • gb
8
2026-06-13 • via Nuitee
P
Pheobena • solo_traveller • gb
10
2026-06-13 • via Nuitee
J
Joseph • couple • gb
10
2026-06-13 • via Nuitee
J
Jessica • solo_traveller • gb
10
Brilliant stay with exceptional staff!
Pros:

I liked how friendly staff were and how willing they were to help if we needed anything. Should you forget anything such as a razor you can ring reception and ask. The restaurant and breakfast were perfect and had something for everyone. If you’re planning on staying late like we had staff are at reception at all hours and will let you into the hotel.

Cons:

N/A

2026-06-13 • via Nuitee
S
Steve • solo_traveller • gb
10
2026-06-12 • via Nuitee
W
Wayne • couple • gb
7
Comfortable stay
Pros:

Location is great, and the hotel is spotless. The bar and housekeeping staff were friendly. The receptionist was very accommodating when we asked to change from a room overlooking the noisy traffic to a quieter one.

Cons:

The 4th floor room overlooking the river was below a fan or vent that low-key hummed the entire time. Not overpowering, but enough to annoy when trying to rest.

The room was completely airless, especially as the windows do not open even a crack, which was irritating.

We returned to a hot room after a sunny day, and turned on the aircon down to 16. After a nap, we woke to a boiling room, as the vent was pumping hot air. We complained to reception and they brought up a fan, which helped, but wasn't ideal. The staff member said she would look at the panel, but no-one came in the room, so we don't know what panel this was.

This is minor, but there were no rails to hang towels, and so would most likely cause guests to have them washed every day, which is not good for the environment.

2026-06-12 • via Nuitee
S
Sharon • couple • gb
9
Absolutely ideal for a weekend away
Pros:

Friendly staff, good facilities with the added bonus of having a pool / jacuzzi

Cons:

Nothing

2026-06-12 • via Nuitee
D
Danielle • couple • gb
7
Great hotel but check parking situation!
Pros:

Location, cleanliness and facilities

Cons:

I think we got charged twice for the parking, £20 and a further £26 to leave the carpark on departure.

2026-06-12 • via Nuitee
H
Heywood • solo_traveller • gb
9
2026-06-11 • via Nuitee
T
Trevor • couple • gb
10
Pros:

Hotel is always great

2026-06-11 • via Nuitee
K
Kay • extended_group • gb
7
2026-06-11 • via Nuitee
D
Dan • solo_traveller • gb
9
Quick stop over before catching a ferry
Pros:

Convenience, location, well situated in the city

Cons:

NA

2026-06-11 • via Nuitee
A
Andrew • couple • gb
9
2026-06-11 • via Nuitee
N
Nigel • couple • gb
10
Second time we’ve stayed, looking foreward to our third.
Pros:

Modern and clean

Cons:

Nothing

2026-06-10 • via Nuitee
B
Beryl • family_with_children • gb
10
Relaxing and perfect for all sights.
Pros:

Great location and Spa. Lovely clean and modern hotel.

Cons:

The weather! Out of your control of course.

2026-06-10 • via Nuitee
R
Rita • couple • gb
9
Good location, very friendly staff
Pros:

Location

Cons:

Pool looks tired

2026-06-10 • via Nuitee
K
Karenizzy • solo_traveller • ie
10
Pros:

Hotel was only few minutes walk from all the shops. Very central location but quiet and peaceful. Rooms were clean, modern and had everything you needed. Staff were very friendly and helpful. Would stay again if in Liverpool.

2026-06-10 • via Nuitee
J
Jean • couple • gb
9
Very convenient for the cruise next day, easy walk into Liverpool.
Pros:

We were taking a Fred Olsen cruise the next day, two minutes from cruise terminal. Excellent hotel, great staff, food pool rooms. I should not book so far in advance another time as it was much less the week before.

2026-06-10 • via Nuitee
G
Gledhill • couple • gb
10
Pros:

Lounge was good

2026-06-09 • via Nuitee