Crowne Plaza Liverpool City Centre by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.6 (6026 reviews)
St. Nicholas Place, Pier Head , Liverpool , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Noisy rooms
High prices
Breakfast quality issues

Categories

Cleanliness
8.31
Some concerns about room cleanliness and general wear noted in reviews.
Service
9.28
Staff received multiple compliments for friendliness and attentiveness.
Location
9.32
Consistently praised as excellent and convenient.
Room Quality
8.27
Issues with noise and some maintenance noted, but overall comfortable.
Amenities
8.8
Good facilities like the pool and spa mentioned positively.
Value for Money
7.76
Some reviews pointed out that value was lacking relative to costs.
Food and Beverage
8.31
Breakfast received mixed reviews, indicating some quality issues.
Overall Experience
8.78
Most guests expressed an overall positive stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:33

Property Description

Stunning Views and Luxurious Amenities

Breathtaking Views: Enjoy stunning vistas of the Royal Liver Building and the River Mersey from our 4-star hotel.

Leisure and Wellness: Indulge in our Harbour Leisure Club featuring an 18-metre indoor pool, whirlpool, sauna, steam room, and a state-of-the-art gym.

Culinary Delights: Treat your taste buds to modern international cuisine at our hotel restaurant or unwind with bar snacks at The Lounge cocktail bar.

Experience luxury and convenience at the Crowne Plaza Liverpool City Centre. Book now for an unforgettable stay!

Important information:

All guests require a valid credit or debit card at check-in.

Please note, children's restricted swimming times apply, please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 19 per day.

Location

Guest Reviews

8.6
Based on 6026 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.78
B
Bradley couple gb
9
2026-07-24 via Nuitee
S
Stephie couple gb
8
2026-07-24 via Nuitee
G
Gerard couple gb
6
Hidden cost spoiled my stay at this hotel
Pros:

Location

Cons:

Paying for parking

2026-07-24 via Nuitee
J
Jo family_with_children gb
8
Really good
Pros:

Staff so friendly. Bed really comfortable. Pillows were amazing!

Cons:

Was a bit out of town but my fault for not checking.

2026-07-24 via Nuitee
D
darren extended_group gb
10
2026-07-24 via Nuitee
L
Liza couple gb
10
Perfect
Pros:

Location is perfect staff are amazing so welcoming and friendly restraint food was beautiful
Beautiful view out at the river Mersey
Perfect for the night before our wedding

Cons:

Liked everything about the property

2026-07-23 via Nuitee
J
Joe couple gb
10
Perfect
Pros:

The staff were very helpful and were quick with room service.
Only a small walk into the city centre.
The pool was a great way to relax especially with the steam room and sauna.

2026-07-22 via Nuitee
R
Richard couple gb
9
The perfect location for a Liverpool city break
Pros:

Service was fantastic from the moment we arrived. Reception greeted us and looked after us perfectly. Staff at breakfast were friendly and welcoming.
The pool, jacuzzi, stream room and sauna are excellent.
Breakfast is very good with lots of options.
Location is perfect for a visit to the city

2026-07-21 via Nuitee
J
Jermaine couple gb
8
2026-07-21 via Nuitee
D
dwoo811 Couples Cowbridge, Vale of Glamorgan, South Wales, Wales
8
An enjoyable weekend break
Pros:

Great location, good parking, £20 per night as a guest at the hotel, no one to greet you upon arrival but we knew this from the reviews, it’s fine reception is right there at the entrance, friendly efficient service, nice welcome, easy directions, club lounge was pleasant, clean and plentiful of all you needed, perhaps a biscuit or something sweet would of been welcomed, the room on the 3rd floor was modern, clean & spacious, a river view from the room which was nice, no turn down service available, clean bedding, brilliant water pressure from the shower, the room was a premium king sized, it was really nice, quick lifts, we didn’t try breakfast, we did try the spa, staff were friendly, bit dated, clean amenities, changing rooms are old but clean & checked, temperature had dropped outside and the pool water was cold, overall though we really enjoyed our weekend break, didn’t go there to check staff out so we didn’t notice any particular staff members standing out for service, it’s fair to say every member we come across was friendly and smiling, was it worth £350 per night ? Yes I think so for the location & the calming atmosphere so thank you for having us

2026-07-20 via Tripadvisor
F
Farhad solo_traveller be
9
2026-07-20 via Nuitee
J
Julie couple gb
10
A great central location.
Pros:

Great room which was very central with excellent air conditioning. The pool was also really good with an excellent view from the spa pool of the Liver Building.

2026-07-20 via Nuitee
A
Angela couple gb
10
Excellent time
Pros:

Central location and views of the river

Cons:

No mini fridge

2026-07-20 via Nuitee
D
de la Puente couple ar
10
2026-07-20 via Nuitee
A
Andrew couple gb
10
2026-07-20 via Nuitee
N
Nimisha extended_group gb
10
2026-07-20 via Nuitee
J
Jane couple gb
8
Would definitely stay again
Pros:

Very central, clean abd good facilities

Cons:

Pillows need replacing

2026-07-20 via Nuitee
P
Popcorn49 Business Perth, Greater Perth, Western Australia
4
Bad hotel
Pros:

I’m very surprised how this property gets good reviews - it was one of the most basic, ordinary hotels I’ve ever stayed at. It was more reminiscent of an 80s country motel. It looks like a prison from outside - reviews said most rooms have a river view - ours had a main Rd/carpark view. The rooms, whilst reasonably sized, had tiny beds, garish carpet & inexplicably, no bar fridge 🤷‍♀️ the bathroom was an 80s horror, with a slippery over bath shower. The housekeeping was very slack - towels either not changed or thrown crumpled on a shelf. Bed made, but left cushions on the floor & rubbish on the side tables. The price, which was high was not worth it. The only positive was the friendly staff. Do not stay here

2026-07-19 via Tripadvisor
P
PeeTariro solo_traveller gb
10
Happy customer
Pros:

Service was excellent..Staff were very pleasant and the room was clean

2026-07-18 via Nuitee
A
Alison couple gb
9
Staff were outstanding - especially Eve on reception and John the doorman. All staff fantastic and this is what will bri
Pros:

Good location. Inviting foyer and bar area

Cons:

Ladies toilets in the foyer a little dated - could do with an upgrade

2026-07-18 via Nuitee