Crowne Plaza Liverpool City Centre by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (6149 reviews)
St. Nicholas Place, Pier Head , Liverpool , GB
+44 151 243 8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central/waterfront location
Friendly, helpful and named staff praised
Very clean rooms and public areas
Good breakfast and bar food
Club lounge, spa and pool facilities
Comfortable beds and suites with good views
Cons:
Some rooms small for families
No walk-in showers in some rooms (accessibility issue)
Paid parking and tight parking spaces
Occasional road-facing noise
Spa/gym areas noted as tired by some guests
Inconsistent food moments (e.g., tepid breakfast, mash issue)
Minor room-condition issues (bath panel split)
Isolated customer service/invoicing complaint

Categories

Cleanliness
9.2
Multiple guests describe rooms and public areas as very clean or extremely clean; housekeeping consistently praised.
Service
9.4
Staff repeatedly described as friendly, helpful and informative (several named individuals singled out); isolated service complaint about an invoice noted but overall service sentiment is very positive.
Location
9.3
Consistently praised as excellent, central and waterfront with easy access to Liverpool One and city centre; frequent mention of great views.
Room Quality
7.8
Rooms are comfortable with good beds and suites praised, but issues cited include small family rooms, road-facing noise, bath side-panel damage, lack of walk-in showers for some guests and missing in-room fridge/streaming options for a few.
Amenities
8.2
Club lounge, spa, pool and gym are positives and an appreciated addition; some guests noted the spa/gym showing wear and parking spaces can be tight.
Value for Money
7.4
Several guests felt the hotel was a bit expensive (paid parking, meal disappointment) which lowered perceived value despite the generally high quality of stay.
Food and Beverage
8.1
Breakfast and bar food receive good feedback and some excellent comments, but there are occasional issues (tepid hot breakfast early, one disappointing mash with steak pie).
Overall Experience
9.4
Majority of reviews report an enjoyable stay, repeat visits and strong positives about staff, location and facilities; isolated negatives do not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Stunning Views and Luxurious Amenities

Breathtaking Views: Enjoy stunning vistas of the Royal Liver Building and the River Mersey from our 4-star hotel.

Leisure and Wellness: Indulge in our Harbour Leisure Club featuring an 18-metre indoor pool, whirlpool, sauna, steam room, and a state-of-the-art gym.

Culinary Delights: Treat your taste buds to modern international cuisine at our hotel restaurant or unwind with bar snacks at The Lounge cocktail bar.

Experience luxury and convenience at the Crowne Plaza Liverpool City Centre. Book now for an unforgettable stay!

Important information:

All guests require a valid credit or debit card at check-in.

Please note, children's restricted swimming times apply, please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

8.6
Based on 6149 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.3
Room Quality: 7.8
Amenities: 8.2
Value for Money: 7.4
Food and Beverage: 8.1
Overall Experience: 9.4
A
Adam • family_with_children • gb
9
Pros:

I liked the location, the spa and amenities in room and staff were helpful and pleasant

Cons:

Parts of spa and gym area are tired

2026-10-31 • via Nuitee
C
Cindy • couple • gb
8
Pros:

Good location
Comfort bed and room
On site parking

Cons:

TV was playing up

2026-10-31 • via Nuitee
A
Angela • couple • gb
9
Birthday treat
Pros:

The room was very clean and comfortable.
Great location, short walk to liverpool one.
Loved the club lounge .

Cons:

My husband had the steak pie and mash. He said it wasn't proper mash, tasted like smash. Very disappointing for the price and lovely surroundings. The pie was very tasty.

2026-10-31 • via Nuitee
D
Debra • couple • gb
10
Excellent, great location close to everywhere we need to go.
Pros:

Room very nice but in future feel hotel should have some rooms with a walk in shower has my husband has dementia and climbing into the bath to have a shower isn’t easy for him. Excellent breakfast. Everywhere extremely clean. Staff amazing especially Denise very friendly and informative. This is the 4th time we stayed with you and will definitely stay again for has long has my husband can manage shower over bath.

Cons:

Excellent hotel , the only down side no walk in shower facilities.

2026-10-31 • via Nuitee
L
Leah • couple • gb
10
2026-10-31 • via Nuitee
G
Gunner • family_with_children • gb
9
Pros:

Friendly and helpful staff, location is excellent.

2026-10-30 • via Nuitee
G
Graham • couple • gb
10
2026-10-30 • via Nuitee
T
Thomas • family_with_children • at
8
Gutes Hotel, Waterfront Zimmer zum empfehlen
Pros:

Sauber, freundliches Personal, gutes Frühstück, zentrale Lage

Cons:

Duschköpfe sind fix montiert, etwas laut auf der Strassenseite durch den Verkehr

2026-10-30 • via Nuitee
P
Paul • family_with_children • gb
10
2026-10-29 • via Nuitee
Y
Yash • family_with_children • gb
7
Pros:

room was bit small for family of 4 paid £200 per night,

Cons:

small size room

2026-10-29 • via Nuitee
N
Nicholas • couple • gb
9
Brilliant hotel and very good staff
Pros:

I liked the facility’s and very comfortable bed.

Cons:

A bit expensive

2026-10-29 • via Nuitee
K
keith • solo_traveller • gb
7
2026-10-29 • via Nuitee
D
David • family_with_children • ie
8
Great location
Pros:

Location

2026-10-27 • via Nuitee
A
Amanda • couple • gb
9
2026-10-27 • via Nuitee
Z
Zuzana • family_with_children • gb
9
2026-10-27 • via Nuitee
G
greig • family_with_children • gb
9
2026-10-27 • via Nuitee
L
Louise Sampson • couple • gb
8
Pros:

The food, staff, location.

Cons:

The location of the room was road facing so it was quite noisy.

2026-10-26 • via Nuitee
S
Suzanne • couple • gb
9
Enjoyable
Pros:

Modern, warm, clean well located safe car park .helpful staff , good quality breakfast and bar food.,God service

Cons:

Car park spaces are a little tight to park in and you don’t realise that there are more spaces at side of hotel.

2026-10-25 • via Nuitee
H
Helen • family_with_children • gb
8
2026-10-25 • via Nuitee
H
Helen • family_with_children • gb
8
2026-10-25 • via Nuitee