Crowne Plaza Liverpool City Centre by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.6 (5800 reviews)
St. Nicholas Place, Pier Head , Liverpool , gb

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Noisy rooms
High prices
Breakfast quality issues

Categories

Cleanliness
8.31
Some concerns about room cleanliness and general wear noted in reviews.
Service
9.28
Staff received multiple compliments for friendliness and attentiveness.
Location
9.32
Consistently praised as excellent and convenient.
Room Quality
8.27
Issues with noise and some maintenance noted, but overall comfortable.
Amenities
8.8
Good facilities like the pool and spa mentioned positively.
Value for Money
7.76
Some reviews pointed out that value was lacking relative to costs.
Food and Beverage
8.31
Breakfast received mixed reviews, indicating some quality issues.
Overall Experience
8.78
Most guests expressed an overall positive stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:33

Property Description

Stunning Views and Luxurious Amenities

Breathtaking Views: Enjoy stunning vistas of the Royal Liver Building and the River Mersey from our 4-star hotel.

Leisure and Wellness: Indulge in our Harbour Leisure Club featuring an 18-metre indoor pool, whirlpool, sauna, steam room, and a state-of-the-art gym.

Culinary Delights: Treat your taste buds to modern international cuisine at our hotel restaurant or unwind with bar snacks at The Lounge cocktail bar.

Experience luxury and convenience at the Crowne Plaza Liverpool City Centre. Book now for an unforgettable stay!

Important information:

All guests require a valid credit or debit card at check-in.

Please note, children's restricted swimming times apply, please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 19 per day.

Location

Guest Reviews

8.6
Based on 5800 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.78
K
Krzysztof couple gb
8
2026-05-23 via Nuitee
S
Shelagh couple gb
9
This was an excellent start to our holiday.
Pros:

The breakfast was fine. The reception staff were polite and efficient.

2026-05-23 via Nuitee
R
ROIE ALMAGOR solo_traveller il
8
Pros:

החדר היה גדול וטוב
מיקום מעולה קרוב להכל ברגל

Cons:

החדר קצת מיושן

2026-05-23 via Nuitee
T
Tanya couple gb
10
From the man who greeted us, the really friendly reception staff who helped with early check in to
Pros:

Great location. Staff were all lovely. Food was amazing

Cons:

Everything was great

2026-05-23 via Nuitee
D
Dave couple gb
10
Very enjoyable
Pros:

Clean, good location, welcoming.

Cons:

Nothing

2026-05-22 via Nuitee
L
Lauren couple gb
7
2026-05-22 via Nuitee
K
Kayley couple gb
10
Last minute booking and now my new favourite hotel in Liverpool
Pros:

This was a last minute booking after we got off the ferry from the Isle of Man and they were happy for us to check in our room early. On arrival the staff were lovely, very welcoming and the reception area was beautiful. The bar staff, also very customer focussed giving the place a very relaxed vibe. A special thank you to the lovely bar manager, Caroline, who is a credit to the Crown Plaza. Caroline made us feel so looked after during our stay, providing the best guest experience along with her bar staff team and will be the reason we chose to stay here whenever we travel to Liverpool again. The spa staff, morning staff at breakfast, again 10/10. Gorgeous breakfast and the place was spotless.

2026-05-21 via Nuitee
D
Daphne solo_traveller au
9
2026-05-21 via Nuitee
M
mat family_with_children gb
7
2026-05-21 via Nuitee
L
Liam couple gb
10
Sounds mate
Pros:

The bed 😉

Cons:

Location

2026-05-20 via Nuitee
C
Carole couple gb
10
2026-05-20 via Nuitee
S
Simon couple gb
9
2026-05-20 via Nuitee
P
Paul solo_traveller gb
10
2026-05-20 via Nuitee
J
Jason solo_traveller gb
9
Relaxing stay with great food and a great view.
Pros:

Great location and secure parking with a view of the road river! The room service was really great.

Cons:

Could have had a fridge in the room.

2026-05-20 via Nuitee
J
Jones family_with_children gb
10
Pros:

Everything
Staff so friendly and even offeted early check in

Cons:

Nothing

2026-05-19 via Nuitee
S
Sarah couple gb
10
2026-05-19 via Nuitee
M
Miriam couple fr
10
Pros:

Lovely room, great breakfast. Good value last minute with breakfast included.

Cons:

It would have been helpful to have clearer info on parking costs as that came as a surprise at the end. Booking.com could have made that clearer as I filtered for parking. One of the charging apps also lists you as having a car charger which isn't there but reception staff helpful to find another.

2026-05-19 via Nuitee
A
Angela couple gb
10
I could not have gone anywhere else better than the experience we had at Crown Plaza
Pros:

Everything well presented plenty of choice

Cons:

Nothing

2026-05-19 via Nuitee
K
Karthick solo_traveller rw
8
2026-05-18 via Nuitee
L
Lynn solo_traveller gb
5
2026-05-18 via Nuitee