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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Kid-friendly buffet
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Lower bathroom sink
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV in common areas
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comforts
Luxurious Accommodations
Experience the unique stay in rooms set in a redesigned train car, showcasing 1920s celebrities. Each room is equipped with modern amenities like a cable TV, work desk, and coffee maker for your comfort.
Convenient Location and Dining
Adjacent to the Indiana Convention Center, indulge in traditional American cuisine at 123 West & Taggart's Restaurant. Unwind in the sports-themed lounge after a delicious meal.
Leisure and Recreation
Relax in the indoor pool, stay active in the well-equipped gym, and stay connected with complimentary Wi-Fi throughout the hotel. Explore nearby attractions like Lucas Oil Stadium and the Indianapolis Zoo for a memorable stay.
Book now for an unforgettable experience at Crowne Plaza Hotel Indianapolis Downtown!
Please be advised that parking is limited and based on availability.
Hotel will be undergoing renovation from Aug 4 - Jun 1 2025. We apologize for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and charges may be applicable.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Comfortable facility, classy history, great staff
Horrendous construction around the property made access extremely difficult
I loved the art work around the facility. I loved the seating areas. The rooms were comfy. Everything was clean. And the restaurants attached were execellent.
NA
I had such a lovely experience at the restaurant at The Crowne. The hostess & my server Amanda was amazing. So personal & friendly.
Todo
Nada
Great stay. Clean rooms, friendly staff, near great restaurants and shops in downtown Indy. Historic hotel with a lot of history. Restaurant is fantastic and Steve in the bar was amazing! Had great food and even better service.
Location is best for going to the Convention Center the Skywalk is very convenient
The restaurant wasn't the best as far as service goes
Amanda was an amazing server who elevated our dining experience!
Really close to convention center and good connection to other hotels people we knew were staying at. Really cool incorporating the train station with in the hotel.
THE CONSTRUCTION. inconvenience way to get in and out. Delivery and uber made drivers confused.
Amanda my server was great. She communicated with the Soux Chef Geraldine my preferences and my experience was awesome. Geraldine’s roasted chicken was flavorful and cooked to perfection. Amanda kept my water filled and checked on me throughout. Great job Amanda and Sous Chef Geraldine.
The train car aesthetic was fun.
We returned to our room on the third evening of our stay and our room door was wide open.
We had an amazing experience during our visit! Crystal was phenomenal and so knowledgeable at check-in! Cleanliness, history and easy access to nearby locations are just a few of the top hits of our stay.
Carmella at the front desk was outstanding in helping us resolve a room issue!
Great experience! Great atmosphere. Great service!
Amazing service! Will come back the rest of the weekend!!
The hotel is clean and beautiful...customer service was great. My friend and I enjoyed our stay. Rooms were nice with comfortable beds..Only issue we had was locating the place with the road construction happening at the moment. And if atleast we were warned or cautioned about the noise and shaking of the building as the train passes by, itwas kind of terrifying. But otherwise its nice.
The uniqueness of the train car rooms and the railroad themed decor.
Construction around the hotel and scattered in downtown was slightly and a challenge for cab drivers.
A pool also railroad station themed is a huge missed opportunity for the hotel. I’m sure it would come with numerous operating challenges but it could be designed in a very memorable manner.
We had our wedding at Grand Hall this weekend. I’m giving three stars because the event staff were incredible—the waiters, the coordinators, the bar staff went above and beyond and our ceremony and reception were amazing. Otherwise it would be a 1.
However, between the event staff and hotel staff, it was like working with two different departments for the same company that don’t talk to each other. So many issues with the hotel rooms and staff not caring, the most egregious of which was not accommodating my handicap father in law after we pre-arranged a room close to the elevator and it was confirmed again at check in. The room they did get was one away from being the farthest away from the elevator and had a broken faucet. Half our guests didn’t get welcome bags. I couldn’t speak to anyone at the front desk after calling three times on a Saturday at 7:30 from a hotel room and on the fourth call was told they couldn’t help because they didn’t have any carts at the front desk. My mother in law also asked to prepay for parking for several people and asked if she should pay up front when she checked in and they told her no, at check out. And then they wouldn’t give those guests their car keys because they said they were unpaid. The front desk also told my dad they comped his parking and then charged our credit card. And as the bride and groom we had one additional night in separate rooms on Friday and I was charged but never received an itemized bill. While our wedding was the day of our dreams, if I had to do it over, I would only book the hall and have nothing to do with the hotel.
Stop by the bar and see Kay, she’s the best!
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