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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Kid-friendly buffet
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Lower bathroom sink
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV in common areas
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
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Property Description
Historic Charm and Modern Comforts
Luxurious Accommodations
Experience the unique stay in rooms set in a redesigned train car, showcasing 1920s celebrities. Each room is equipped with modern amenities like a cable TV, work desk, and coffee maker for your comfort.
Convenient Location and Dining
Adjacent to the Indiana Convention Center, indulge in traditional American cuisine at 123 West & Taggart's Restaurant. Unwind in the sports-themed lounge after a delicious meal.
Leisure and Recreation
Relax in the indoor pool, stay active in the well-equipped gym, and stay connected with complimentary Wi-Fi throughout the hotel. Explore nearby attractions like Lucas Oil Stadium and the Indianapolis Zoo for a memorable stay.
Book now for an unforgettable experience at Crowne Plaza Hotel Indianapolis Downtown!
Please be advised that parking is limited and based on availability.
Hotel will be undergoing renovation from Aug 4 - Jun 1 2025. We apologize for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
We had an excellent time. Staff was friendly and informative, the room was clean and comfortable.
Price was a little steep
Building was cool. Room was a train car, very cool.
There was construction going on all around & had no idea where to park so I used vallet & it was expensive.
How close it is to gainbridge and room are nice
No complaints
The hotel is very interesting as it was a former train station. They do have train carts on the second floor which you can book during your stay. Which is pretty cool. They have an awesome restaurant. If you need an amazing server ask for Kay. She was amazing. The hotel is very busy as it connects to the convention center. What I loved was that they have a bridge that connects to the convention center so no need to go outside and walk in bad weather if you need to go there.
The biggest issue that this hotel has is that it needs a renovation. The rooms are worn out and the overall hotel could use a facelift.
That being said, it is still a good option to stay at and I would reccommend this hotel to others.
Also, their meeting spaces are super cool. They do have a ballroom which used to be the entrance to the old station.
Crowne Plaza Union Station in Indianapolis saved us. We had never been to Indianapolis so we blindly reserved a different hotel between Indianapolis and Bloomington. It was a big mistake. Without getting into too many details, this other hotel was not what it said it was online. To be frank, the conditions were deplorable. As soon as we got there we left. after a 10 1/2 hour drive from New York City, this is not what we expected to do. thanks to Priceline and Crown Plaza, Indianapolis Union Station, we booked a room for two nights immediately for only $24 more than what I had spent on this “other hotel“.
It’s the oldest train station in America and they actually have four trains that they converted into rooms which was very cool. It was spotless, the rooms were comfortable clean, and the beds were amazing. But most importantly, we felt safe. Even though they’re doing a bunch of construction outside the hotel, you couldn’t hear anything inside. It’s worth four times the price, but I’ll take it for the price we paid. The staff is very nice and accommodating, especially one of the managers, Charmaine. I would highly recommend staying there if you’re planning on visiting Indianapolis or even Bloomington, Indiana. It’s only 45 minutes away.
Ediliciamente es excelente, y el concepto tambien.
Un hotel 4 estrellas no puede tener un restaurant de tan baja calidad.
Cuando llegamos el primer día había un solo rollo de papel higiénico empezado. Nos quedamos sin papel, y sin shampoo
2 noches de 4 volvimos de cenar y no teníamos donde estacionar, sin contar que no estaba funcionando el valet parking el cual estábamos pagando.
El desayuno estaba lejísimo de un desayuno de un hotel 4 estrellas. De hecho pedí avena y en lugar de hacerla con leche la hicieron con agua. (Incomible)
En su momento mi mujer pidió agua caliente para el termo, y le dijeron que tenia que esperar hasta las 16 horas que abriera la cocina.
El gimnasio deplorable, oxidado y sucio.
Las calles de acceso al hotel estaban en obra, lo cual era desagradable. Nunca hubo una mínima atención en compensación de esa incomodidad.
Por ultimo, contratamos el hotel por sus cuatro estrellas, y sobre todo al viajar con mi familia, contar con una piscina que figuraba por booking, pero que no existía.
Very comfortable and the Train inside was cool
Parking was inconvenient
The history and the staff. Everything was great!
Well the construction but that’s out of their hands. They did the best to help prepare for the drive. It was easy once I read what to do from the messages.
Kay was amazing!! Very friendly and easy to talk to
Very cool place. Old train station and they kept the feel to be an old train station.
No continental breakfast.
The Crowne Plaza is an absolutely beautiful historic hotel! Me & my daughter were in town for a concert, so just a 24hr trip. We got the opportunity to stay in one of the lovely train carts and the best part was that we were able to explore this historic hotel, free will! And the venture around the plaza did not disappoint, so much history. The staff were amazing! Crystal the front desk receptionist was very welcoming and helpful as well as the gentleman who were bartending at the time were so nice and great conversation. I will be back for sure!
I did not like the construction all around the hotel and it’s not their fault of course. But because of the construction we had no choice but to to do valet service, which was $50 a night a bit expensive considering the inconvenience.
Steve was the best! Thank you for hiring an awesome individual to take care of us!
Beds were comfortable
Train car rooms were very cool to stay in
Front desk people were helpful
The hotel presents itself as a luxury property, but in my experience, it did not live up to that expectation. Its biggest advantage is that it is connected to the convention center, but that alone did not make up for the other issues I encountered.
One of my biggest concerns was the number of homeless individuals, some of whom appeared to be experiencing mental health issues, around the hotel. Several would approach or follow guests, and others would come into the hotel and sleep in the lounge area. This made the environment feel less comfortable than I expected.
The room itself was also disappointing. There was a noticeable amount of thick dust, especially around and on the air vents, which made the room feel like it had not been thoroughly cleaned.
Another inconvenience was the lack of a microwave in the room. The hotel only had one microwave, located on the first floor in the market area, and there was almost always a line of people waiting to use it.
The breakfast was especially underwhelming. Considering it was a paid breakfast, the selection was extremely limited. I've honestly had complimentary breakfasts at other hotels that offered a much wider variety of food.
Checkout was also a frustrating experience. There was only one employee working the front desk, resulting in a long line and an unnecessarily lengthy wait.
My biggest complaint, however, is the parking. For the price of staying at this hotel, I expected complimentary parking, but there was none. While I understand the hotel cannot control the construction happening around the property, the directions they provided were not helpful. Guests were simply told to use Google Maps and that it would account for the construction, which it did not. On top of that, the hotel's parking fees were excessive. Overall, for the amount charged to stay here, I expected far more in terms of amenities and overall value.
Steve Horste was very nice and accommodating. The king of hospitality.
Comfortable facility, classy history, great staff
Horrendous construction around the property made access extremely difficult
Jerome at the Taggerts restaurant was amazing at tge wine tasting they had. Will definately recommend, he was very helpful with the wines
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