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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Kid-friendly buffet
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Lower bathroom sink
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV in common areas
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comforts
Luxurious Accommodations
Experience the unique stay in rooms set in a redesigned train car, showcasing 1920s celebrities. Each room is equipped with modern amenities like a cable TV, work desk, and coffee maker for your comfort.
Convenient Location and Dining
Adjacent to the Indiana Convention Center, indulge in traditional American cuisine at 123 West & Taggart's Restaurant. Unwind in the sports-themed lounge after a delicious meal.
Leisure and Recreation
Relax in the indoor pool, stay active in the well-equipped gym, and stay connected with complimentary Wi-Fi throughout the hotel. Explore nearby attractions like Lucas Oil Stadium and the Indianapolis Zoo for a memorable stay.
Book now for an unforgettable experience at Crowne Plaza Hotel Indianapolis Downtown!
Please be advised that parking is limited and based on availability.
Hotel will be undergoing renovation from Aug 4 - Jun 1 2025. We apologize for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and charges may be applicable.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Really close to convention center and good connection to other hotels people we knew were staying at. Really cool incorporating the train station with in the hotel.
THE CONSTRUCTION. inconvenience way to get in and out. Delivery and uber made drivers confused.
Amanda my server was great. She communicated with the Soux Chef Geraldine my preferences and my experience was awesome. Geraldine’s roasted chicken was flavorful and cooked to perfection. Amanda kept my water filled and checked on me throughout. Great job Amanda and Sous Chef Geraldine.
The train car aesthetic was fun.
We returned to our room on the third evening of our stay and our room door was wide open.
We had an amazing experience during our visit! Crystal was phenomenal and so knowledgeable at check-in! Cleanliness, history and easy access to nearby locations are just a few of the top hits of our stay.
Carmella at the front desk was outstanding in helping us resolve a room issue!
Great experience! Great atmosphere. Great service!
Amazing service! Will come back the rest of the weekend!!
The hotel is clean and beautiful...customer service was great. My friend and I enjoyed our stay. Rooms were nice with comfortable beds..Only issue we had was locating the place with the road construction happening at the moment. And if atleast we were warned or cautioned about the noise and shaking of the building as the train passes by, itwas kind of terrifying. But otherwise its nice.
The uniqueness of the train car rooms and the railroad themed decor.
Construction around the hotel and scattered in downtown was slightly and a challenge for cab drivers.
A pool also railroad station themed is a huge missed opportunity for the hotel. I’m sure it would come with numerous operating challenges but it could be designed in a very memorable manner.
We had our wedding at Grand Hall this weekend. I’m giving three stars because the event staff were incredible—the waiters, the coordinators, the bar staff went above and beyond and our ceremony and reception were amazing. Otherwise it would be a 1.
However, between the event staff and hotel staff, it was like working with two different departments for the same company that don’t talk to each other. So many issues with the hotel rooms and staff not caring, the most egregious of which was not accommodating my handicap father in law after we pre-arranged a room close to the elevator and it was confirmed again at check in. The room they did get was one away from being the farthest away from the elevator and had a broken faucet. Half our guests didn’t get welcome bags. I couldn’t speak to anyone at the front desk after calling three times on a Saturday at 7:30 from a hotel room and on the fourth call was told they couldn’t help because they didn’t have any carts at the front desk. My mother in law also asked to prepay for parking for several people and asked if she should pay up front when she checked in and they told her no, at check out. And then they wouldn’t give those guests their car keys because they said they were unpaid. The front desk also told my dad they comped his parking and then charged our credit card. And as the bride and groom we had one additional night in separate rooms on Friday and I was charged but never received an itemized bill. While our wedding was the day of our dreams, if I had to do it over, I would only book the hall and have nothing to do with the hotel.
Stop by the bar and see Kay, she’s the best!
Joel made our birthday celebration at the Crowne Plaza Indianapolis Union Station so incredibly special! He found us a really amazing train car hotel room that was such a cool experience. He also helped us find great places nearby and educated us on the history of the hotel being remodeled from a train station. Joel's front desk hospitality made us feel so important and valued. We will for sure be back because of Joel!
Great experience, great location!
All the construction around
It’s a very cool and clean historic hotel. The old rail car hotel rooms look very interesting. I’ll be staying again so that I can stay at one. The daytime hotel staff was very inviting and friendly. Location of the hotel is absolutely perfect right downtown. I’m close to Lucas oil Stadium, and other venues. And lots of dining opportunities.
We had a problem with the air-conditioning in our room apparently according to the maintenance guy the people that stayed in at the night before had an issue. Our room stayed 75° all night long. The only viable option that they could give us was a box fan. We had three guests with two queen beds and the only option to move rooms was to a King room but they had no cots or pull outs available. Which is this whatever but the three times that we tried to talk to the front desk people on second shift we get hung up on three times. They really didn’t seem like they wanted to do anything. After paying 330 for one night not including valet parking I feel like they should’ve given me some type of discount. I paid for this hotel so that we could have a close spot to the venue we were at for a concert expecting to come back to a cool comfortable room that did not happen. Night Shift bar tender is very rude and condescending deny. Listen to my order. I ordered three cheeseburgers, plain just cheese, ketchup, mustard they all came with onion, tomato and lettuce and acted like I was a fat ass for ordering three hamburger meals for three people. I really hope that this was just the one off bad experience because I really did like the hotel and would like to stay again under different circumstances obviously.
The staff was very good and kind
The location with the renovation in the area is very very bad. Tha taxis can't make it to the entrance and I had to walk 10 minutes when I arrived and left.
The rooms don't have any windows outside
Carmela was so kind & helpful! She made sure I knew everything I needed to know before I left the counter.
Very clean rooms where very nice and comfortable
Staff was kinda rude when checking out the lady at the front desk wouldn't even let me talk. And there was a pool advertised on booking bit got there and no pool daughter was upset.
Everything
The construction work going on outside but that’s not their fault so not going to fault them for it.
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