Crowne Plaza Dallas Market Ctr - Love Field, an IHG Hotel

Hotels
•
Crowne Plaza Hotels & Resorts
6.7 (1102 reviews)
7050 Stemmons Freeway , Dallas , US
+1 214-630-8500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient, central location (close to attractions/transport)
Comfortable beds noted by several guests
Multiple reports of polite/helpful staff and good customer service
On-site pool
Cons:
Frequent AC failures or building-wide air conditioning outages
No in-room refrigerator or microwave in many rooms; no ice machine
Breakfast often poor or not included
Some guests reported rude front-desk staff or poor customer service
Rooms dated, occasional cleanliness and maintenance problems
Parking fees

Categories

Cleanliness
5
Mixed reports — several guests mentioned poor cleanliness, bad odors and dated rooms, while others called rooms clean. Overall below average.
Service
8.5
Mixed but generally positive: multiple guests praised polite and helpful staff and good customer service, though a few reports described rude front-desk interactions. Overall leans positive.
Location
9.5
Consistently praised as very convenient and 'close to everything' in many reviews; location is a clear strength.
Room Quality
6.5
Mixed: beds were frequently called comfortable, but many rooms suffered from broken AC, missing fridges/microwaves, dated fixtures and occasional maintenance issues.
Amenities
4.5
Weak — repeated complaints about lack of in-room fridge/microwave, no ice machine, non-functioning AC in parts of the building; pool exists but was sometimes not warm enough.
Value for Money
5.6
Underwhelming value for some guests — several noted price/performance mismatch, additional parking charges and that breakfast wasn’t included or was poor.
Food and Beverage
4.5
Generally negative — multiple comments that breakfast was poor or unappealing, and in some cases not included; few positive mentions.
Overall Experience
9.5
Mixed but often positive for many stays due to location, comfortable beds and helpful staff; however, significant amenity and maintenance issues harmed other guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodation
Experience comfort and convenience at Crowne Plaza Dallas Market Center, an IHG Hotel. Nestled in Dallas, just 6.1 km from the Dallas World Trade Center, our 4-star property boasts a shared lounge, free private parking, a restaurant, and a bar. Enjoy seamless connectivity with free WiFi, room service, and a 24-hour front desk.

Relaxing Amenities
Unwind on our sun terrace or explore nearby attractions like the American Airlines Center and the Sixth Floor Museum. The hotel is allergy-free and conveniently located 7.2 km from Highland Park Village.

Convenient Facilities
Enhance your stay with our business center and vending machines offering snacks and drinks. With the Dallas Love Field Airport just 4 km away, Crowne Plaza Dallas Market Center is your ideal choice for a memorable stay.

Important information:

Guests who pay with cash or prepaid cards are required to place a deposit per stay.

Overnight parking is available for USD 15 per night.

Visitor parking is available from two to four hours for USD 10.

A $100 incidental hold is required at check-in and will be released after departure if no charges are incurred.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.7
Based on 1102 reviews
Cleanliness: 5
Service: 8.5
Location: 9.5
Room Quality: 6.5
Amenities: 4.5
Value for Money: 5.6
Food and Beverage: 4.5
Overall Experience: 9.5
A
Amanda • couple • us
4
2026-11-03 • via Nuitee
T
Taylor • family_with_children • us
10
Pros:

Everything

Cons:

Everything

2026-10-30 • via Nuitee
P
Pierrine • couple • ch
9
2026-10-25 • via Nuitee
G
Gabina • couple • us
2
Lacked attention to customer service rude
Pros:

Front desk person is so rude

Cons:

Loud and no free breakfast

2026-10-22 • via Nuitee
M
marissa • couple • us
10
i have a very comfortable time
Pros:

the beds were sooo comfortable

Cons:

i went on a packed weekend so the elevator had lines - but gor the amount of ppl there it wasnt as bad

2026-10-21 • via Nuitee
K
Katelyn • family_with_children • us
2
I have had a lot ebtter
Cons:

Cleanliness, staff not friendly, location, breakfast not included, having to pay for parking

2026-10-19 • via Nuitee
D
Del • solo_traveller • us
9
2026-10-17 • via Nuitee
S
Saad • solo_traveller • us
8
Clean comfortable room.
Pros:

Convenient location. Comfortable room.

2026-10-14 • via Nuitee
P
Phillip • solo_traveller • us
8
2026-10-11 • via Nuitee
T
Tinneca-Leann • couple • au
10
10/10
Pros:

Clean, very polite staff

Cons:

How comfortable the beds were and how polite and welcoming the staff were

2026-10-09 • via Nuitee
K
Karen • solo_traveller • us
4
2026-09-18 • via Nuitee
C
carolina • extended_group • it
8
2026-09-12 • via Nuitee
B
Blake • couple • us
10
Great
2026-08-28 • via Nuitee
C
crystell • couple • us
10
2026-08-20 • via Nuitee
N
neal • couple • us
1
2026-08-19 • via Nuitee
C
Cylane • solo_traveller • us
7
It was a great overall stay
Pros:

The service!

Cons:

The ac was acting up but I was accommodated with a fan

2026-08-17 • via Nuitee
J
Johnny • family_with_children • us
8
2026-08-17 • via Nuitee
N
Neelam • couple • us
1
Never again.
Pros:

The location

Cons:

They put me in a room with no fridge no phone and busted AC. I had to ask to be put in another room that still did not have a fridge, but the AC was slightly better I guess. No ice machine no ice buckets you had to get a standalone bag of ice from the little store on the first floor.

2026-08-13 • via Nuitee
N
Nathaniel Elliott • couple • us
7
Pros:

The customer service was great

Cons:

That our room didn’t come with a microwave or fridge.

2026-08-13 • via Nuitee
L
LaTasha • solo_traveller • us
1
Never again
Pros:

It's close to everything

Cons:

It was very hot in our room we got moved to a low floor and it was still hot in the new room they gave us so they gave us breakfast cards for me and my husband the breakfast was very nasty so we went the next day and tried it we just walked away because it didn't look good at all We have been coming to this hotel for many years because it's so close to everything but we are looking for other hotels now because we will not be returning.

2026-08-11 • via Nuitee