Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Hotels
•
Holiday Inn Express
8.7 (564 reviews)
12 Rocky Ridge Road , Asheville , US
+1 828-665-6519

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms noted by multiple reviewers
Nice/outdoor pool area
Good/wonderful breakfast
Great location just off the interstate
Friendly staff (in several reviews)
Spacious rooms and comfortable bedding (comforter/pillows praised)
Cons:
Serious safety/maintenance issue: slippery tub/shower floor leading to an injury
Hotel and corporate reportedly did not respond or file incident report
Shower in one room not working; guests had to use another room's shower
Uncomfortable mattress reported by at least one guest
TV setup problem: two TVs with only one remote
Unexpected $50 per-room charge/hold and restrictive breakfast time limits

Categories

Cleanliness
7.5
Multiple reviewers noted rooms were clean, but a serious safety/maintenance issue (extremely slippery tub/shower floor with no grab bars) led to an injury—lowers overall cleanliness/maintenance sentiment.
Service
6.5
Staff described as friendly in some reviews, but a major complaint about the hotel and corporate not responding to an accident/incident significantly lowers service sentiment.
Location
10
Several reviewers praised the location (conveniently just off the interstate) and scenic views—location sentiment is very strong.
Room Quality
7.5
Rooms reported as spacious and generally comfortable with good bedding, but issues included an uncomfortable mattress for some, a non-working shower (required using another room), and TV/remote problems.
Amenities
9.5
Pool and outdoor pool area were frequently praised and considered a highlight; overall amenities are seen as a strong point despite some operational/time-limit remarks about breakfast service.
Value for Money
9
Several comments noted the facility was great for the price, though unexpected charges (a $50 per-room hold/charge) and time-limit policies on breakfast reduced perceived value for some guests.
Food and Beverage
10
Breakfast was described as wonderful and very good by multiple reviewers; F&B sentiment is strongly positive aside from complaints about breakfast time limits.
Overall Experience
9.6
Most stays were described positively (clean, friendly staff, good pool and breakfast), but the severe injury incident and the hotel's failure to acknowledge/respond temper the overall experience—resulting in a mixed but generally positive overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
Located off Interstate 26, Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area is just a short drive from the Biltmore Estate and Asheville's historic city centre.

Comfortable Accommodations
Each room features a flat-screen cable TV, small refrigerator, and the suites offer a private balcony and microwave for added convenience.

Amenities for a Relaxing Stay
Guests can enjoy a daily hot breakfast buffet, free Wi-Fi, fitness centre, outdoor pool, and other amenities like a launderette and vending machines.

Experience the perfect blend of comfort and convenience at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note this property cannot accommodate tractor trailer parking.

Please note there is limited parking for buses. Please contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

8.7
Based on 564 reviews
Cleanliness: 7.5
Service: 6.5
Location: 10
Room Quality: 7.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 10
Overall Experience: 9.6
P
Praneshkumar • family_with_children • in
9
2026-10-19 • via Nuitee
D
Deanna • couple • us
10
2026-10-11 • via Nuitee
D
Dana • family_with_children • us
9
2026-09-15 • via Nuitee
A
Andrew • solo_traveller • us
9
2026-09-08 • via Nuitee
J
James • couple • us
9
2026-08-30 • via Nuitee
L
Lovelady • couple • us
1
Be aware
Cons:

My mother and I stayed at this hotel on August 15, and unfortunately, our experience was extremely concerning.

I went to take a shower first and immediately noticed that the tub/shower floor was extremely slippery. There were no adequate non-slip/gripping surfaces and no grab handles to help prevent someone from falling.

When my mother stepped into the shower, she immediately slipped, did the splits, and fell face-first. We had to call an ambulance to have her evaluated. As a result of the fall, she broke her tooth, and the broken tooth went through her lip, requiring additional medical treatment.

What made this situation even more upsetting was how the hotel handled it afterward. I asked to file an accident/incident report and was told that they only do those reports for employees. I have since contacted both corporate and the General Manager of this particular Holiday Inn, and I have received no response whatsoever. They have not even acknowledged that this accident occurred.

Accidents can happen, but how a business responds afterward says a lot. We have been completely ignored and have had to deal with the medical consequences of this incident without even receiving basic acknowledgment from the hotel.

Please be very careful if you stay here. If you are injured on this property, based on our experience, do not expect the hotel to take the situation seriously or even respond to you.

2026-08-24 • via Nuitee
K
Kim • family_with_children • us
5
2026-08-22 • via Nuitee
R
Robin • couple • us
10
2026-08-18 • via Nuitee
R
Ronald • couple • us
7
2026-08-10 • via Nuitee
T
Tayler • couple • us
1
2026-08-10 • via Nuitee
N
Nathan • extended_group • us
8
2026-08-02 • via Nuitee
E
Enid • couple • us
8
2026-07-22 • via Nuitee
V
Vaniesha • solo_traveller • us
9
2026-07-14 • via Nuitee
H
Heather • couple • us
10
It was a nice weekend away.
Pros:

Nice and clean. Friendly staff and the pool area was nice.

Cons:

Maybe have breakfast run a little later.

2026-07-13 • via Nuitee
A
Amy • extended_group • us
8
Lovely hotel in a great location just off the interstate
Pros:

Great location, beautiful views, nice outdoor pool, breakfast was very good.

Cons:

We had 2 tv's in our room, but only 1 remote to control both...very difficult as if you tried to change something on one tv it would change something on the other tv as well

2026-07-11 • via Nuitee
D
Daniel • family_with_children • us
8
2026-07-11 • via Nuitee
L
Luann • couple • us
3
We got there and we got our room the next morning the shower wasn’t working we had to go down the hall to take one
Pros:

Clean

Cons:

We had to take a shower in another room in the morning and were told that you were the ones who would have to give us a discount because of the inconvenience of the shower not working

2026-07-09 • via Nuitee
C
Carmen • solo_traveller • us
10
Pros:

The location, amenities, and overall facility condition was great for the price.

2026-06-16 • via Nuitee
J
Janice • extended_group • us
7
Pros:

Breakfast was wonderful. However, I don't like the time limits now.

Cons:

I don't believe it is necessary to charge $50 ,per room for things we might purchase during our stay. I wasn't aware of this, and I wasn't pleased

2026-06-15 • via Nuitee
A
AnitaHagins • solo_traveller • us
9
Pros:

The room was spacious, clean and comfortable. Loved the comforter and pillows

Cons:

Our mattress was not comfortable at all. I thought it was just my opinion but my husband can fall asleep anywhere complained about the mattress also. Not hard, not soft just bleh!

2026-06-11 • via Nuitee