Holiday Inn Guatemala by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.9 (1330 reviews)
1 Avenida 13-22, Zona 10 , Guatemala , GT
+502 2421 0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Very clean rooms
Comfortable beds and spacious rooms
Friendly/helpful staff (mostly)
Good restaurant and breakfast options
Modern facilities and seasonal pool
Cons:
Occasional rude receptionist / service inconsistency
Airport transfer priced much higher than taxis
Small gym with few machines and AC issues
Parking availability and elevators mentioned as problems

Categories

Cleanliness
9.3
Multiple reviews praise cleanliness explicitly ("Limpieza", "pulizia perfetta", "realmente limpio"); overall cleanliness is a clear strength.
Service
8.6
Generally praised for friendly and attentive staff in many reviews (staff described as "amable", "adorable", "les employés sont extraordinaires"), but some notable negative incidents (rude receptionist, unapologetic staff regarding airport transfer) reduce the score slightly.
Location
9.4
Consistently noted as very convenient and safe (central location, near restaurants, 'muy cerca de todo', 'very close to most things'); location is one of the strongest aspects.
Room Quality
9.2
Rooms described as large, comfortable, with good beds and linens ("stanze molto grandi e comode", "comodidad de colchones, sábanas y almohadas"); overall room comfort is highly rated.
Amenities
8.4
Facilities are generally good (seasonal pool, restaurant, breakfast), but some weaknesses noted: small gym with few machines, gym AC issues, and occasional parking/elevator complaints.
Value for Money
8.6
Perceived as good value overall (many satisfied guests), though pockets of dissatisfaction about overpriced airport transfer and occasional service lapses temper the score.
Food and Beverage
8.7
Food and restaurant receive several positive mentions (satisfied with restaurant and breakfast variety), while a few guests found the breakfast/menu less enticing; overall positive.
Overall Experience
9
Most reviews are strongly positive (recommended, 'Todo increíble', 'Fue excelente'), with a few notable service incidents that slightly reduce a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations
Holiday Inn in the vibrant Zona 10 district of Guatemala offers elegant rooms with modern amenities, including flat-screen TVs and complimentary toiletries. Some rooms even feature iPod docks for added convenience.

Dining and Entertainment
Guests can indulge in a variety of dining options, from the on-site restaurant and bar to the nearby eateries. Additionally, the property offers vending machines for quick snacks and drinks, ensuring you're never far from refreshment.

Convenience and Comfort
With free WiFi, an outdoor pool, fitness center, and meeting facilities, Holiday Inn caters to both leisure and business travelers. Take advantage of luggage storage, tour assistance, and complimentary parking for a stress-free stay.

Book your stay at Holiday Inn Guatemala now and experience the perfect blend of comfort and convenience during your visit to Guatemala City.

Important information:

Please note:
- The property is in the process of remodeling their rooms, for this reason, the allocation of your room may vary.

- From March 18th to June 23rd, 2024, we will be remodeling the restrooms on the third floor. We do apologize for any inconvenience this may cause. We are working to make your stay better.

- From November 15th, 2023, to February 10th, 2024, we will be remodeling the restrooms from the main lobby. We do apologize for any inconvenience this may cause. We are working to make your stay better.

- An additional $20 surcharge will apply from the third person to stay in any room type.

- Breakfast prices:

Dollars
Adults: $17 + 10% de servicio
Kids: $9 + 10% de servicio


Quetzales
Adults: Q137.70 + 10% de servicio
Kids: $72.90 + 10% de servicio
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GUA

Location

Guest Reviews

8.9
Based on 1330 reviews
Cleanliness: 9.3
Service: 8.6
Location: 9.4
Room Quality: 9.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 9
A
Angela • couple • ca
4
Pros:

Large, clean rooms. Nice pool. Restaurant staff were great as was brunch

Cons:

Misleading prices- Booking.com price had taxes reflected and gave one price but they refused to match it sighting ‘missing taxes and wrong information’

2026-11-06 • via Nuitee
J
Jochem • solo_traveller • nl
8
Pros:

Zeer fijne kamer

2026-11-05 • via Nuitee
M
Michel • couple • nl
9
2026-11-04 • via Nuitee
M
Manuel • family_with_children • sv
9
Estancia muy acogedora
Pros:

Buen servicio, personal amable

Cons:

No comentarios

2026-11-03 • via Nuitee
O
Olga • family_with_children • nl
7
2026-11-03 • via Nuitee
S
sergio • family_with_children • gt
10
Súper
Pros:

Todo me gustó. Tuve una experiencia más que excelente. Todo el personal más que amables, las instalaciones impecables, la ubicación de lo mejor, cerca de todo, restaurantes, otros hoteles,... Nuestro lugar de preferencia para volver cuando necesitemos hospedarnos en el área

Cons:

Como somos guatemaltecos, y mi esposa no es muy alta, la ubicación del lavamanos, queda un poco alejado de la orilla. Pero no fue ningún obstáculo. Y talvez si colócaran espejos de aumento

2026-11-03 • via Nuitee
C
Claudia • solo_traveller • uy
10
Hermoso hotel súper recomendable
Pros:

Hermoso el hotel, la limpieza, la calidez del personal, el restaurante y el desayuno buenísimos.

2026-11-01 • via Nuitee
C
Constanza • solo_traveller • fr
7
Pros:

El desayunoooo

2026-10-31 • via Nuitee
C
Constanza • solo_traveller • fr
6
2026-10-31 • via Nuitee
E
Efrain • solo_traveller • pa
10
Recomendado
Pros:

Súper cómodo para un buen descanso, y el check out a la 1 pm era muy conveniente

Cons:

Todo perfecto

2026-10-29 • via Nuitee
P
Pietro Cavalcanti • family_with_children • it
10
2026-10-29 • via Nuitee
R
Rosmery • family_with_children • gt
10
Pros:

La amabilidad
Limpieza
Servicio
Todo 🥰

2026-10-25 • via Nuitee
V
Veronica • family_with_children • sv
10
Especiales
Pros:

Todo

Cons:

Todo

2026-10-25 • via Nuitee
F
Francisco • family_with_children • gt
10
Pros:

La ubicación es un lugar muy seguro y está cerca de todo

2026-10-23 • via Nuitee
E
Elisa • family_with_children • ca
9
Pros:

Les employés sont extraordinaires et je me suis senti très pris en charge par l'équipe... Même que les employées se sont excusés de l'attitude d'une seule personne au comptoir très désagréable. j'ai constaté un esprit d'équipe entre les employés.

Cons:

Lors de mon deuxième chek-in lorsque je revenait à l'hotel de retour d'un longue voyage la dame a la reception était desagreable et aucunement courtoise... elle n'a pas fait de sourire, elle utilisé un ton de poste de pouvoir avec arrogance... je ne veut meme pas le redecrire car ma mère, une personne agée a developpe de l'angoise pensant que nous allions pas pouvoir rester a cet hotel..... tout ce que je voulais était de rentre a ma chambre et me reposer mais cet accueil a reveillé inquietude et a engoisé ma mere.... j'ai partagé mon sentiment avec certains membres de votre equipe et il se sont excusés sans que cette attidude leur appartienne.... juste a decrire les evenments je resents a nouveau un stress à l'interieur....

2026-10-20 • via Nuitee
P
Pietro • couple • it
10
Pros:

struttura moderna e stanze molto grandi e comode. pulizia perfetta e staff gentile. abbiamo mangiato anche al ristorante e siamo rimasti molto soddisfatti

2026-10-19 • via Nuitee
J
Jose A. • couple • us
8
Good location central to much of what one might like to see in Guatemala City
Pros:

It is located right in the hotel area, very close to most things. Some great restaurants in walking distance, appeared to be safe to walk around even a night.

Cons:

Free breakfast? We just looked at their menu but it wasn't very enticing. But we walked maybe a block from the hotel to a restaurant/bakery called San Martin where the food, service, cleanness were up to par with any place in the USA.

2026-10-18 • via Nuitee
C
Cristián H • extended_group • cl
10
Sorprendente
Pros:

Todo increíble, ubicación, instalaciones, servicio, comida, etc.

2026-10-16 • via Nuitee
J
Javier • family_with_children • us
10
2026-10-16 • via Nuitee
E
Enrique • solo_traveller • pa
10
Fue excelente
Pros:

La comida muy buena la atención es excelente!

Cons:

Todo estuvo muy bien realmente limpio

2026-10-13 • via Nuitee