Hilton Cambridge City Centre

Hotels
•
Hilton Hotels & Resorts
8.3 (3247 reviews)
20 Downing Street , Cambridge , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Kind staff
Central location
Good breakfast
Cons:
Poor room facilities
High prices
Service inconsistencies

Categories

Cleanliness
7.88
Several reviews mentioned the room was clean, though one noted it was old and another described disappointment with the bathroom.
Service
8.35
Most comments were positive about the staff's friendliness, though there were notable critiques regarding service in a negative review.
Location
9.39
Multiple reviews praised the central location and accessibility to local attractions.
Room Quality
7.34
Some rooms were described as dated and lacking adequate facilities, contributing to a lower perception of quality.
Amenities
8.37
Amenities received a variety of critiques but overall suggested they met basic expectations for a hotel.
Value for Money
7.83
Many comments reflect disappointment regarding pricing relative to room quality.
Food and Beverage
8.38
The breakfast was highlighted positively, but some found other food options expensive.
Overall Experience
8.85
Overall experience varied widely, with several positive aspects noted despite criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:09

Property Description

Contemporary Rooms and Suites
Experience modern comfort in our 198 air-conditioned rooms and suites, all equipped with full Sky satellite HD TV and complimentary WiFi.

Convenient Location
Situated just 600 metres from the city centre, our hotel is within walking distance of Cambridge's top attractions, shopping areas, and historic colleges.

Dining and Leisure Options
Indulge in seasonal British dishes at The Bull & Bass Restaurant, sip on cocktails at the Bar and Lounge, or enjoy lighter bites in a casual setting. Guests also have access to our gymnasium and conference facilities.

Book your stay at Hilton Cambridge now for a perfect blend of luxury and convenience.

Important information:

Please note: The Executive Lounge, exclusive for guests staying in Executive Rooms & Suites.

All pictures shown are examples only, actual guestroom may vary due to size, shape, layout and views.

We welcome dogs at the Cambridge City Center, although we do ask that they are well-behaved throughout your stay.
• No more than 2 pets are permitted per room.
• There is a charge of £40 per pet per stay.
• The guest accepts full responsibility for and protects Hilton, the Brand and the hotel from liability arising from the pet.

When booking a dinner and breakfast inclusive package, children's meals and drinks will be charged separately and are not included in the rate.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 12.99 per 24 hours.

Location

Guest Reviews

8.3
Based on 3247 reviews
Cleanliness: 7.88
Service: 8.35
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.85
J
Jo-anne • extended_group • gb
4
2026-05-23 • via Nuitee
S
Suzi • solo_traveller • gb
9
2026-05-23 • via Nuitee
G
Gwen • solo_traveller • gb
10
2026-05-22 • via Nuitee
N
Nadia • couple • it
7
2026-05-21 • via Nuitee
C
Claude • couple • fr
10
Pros:

Très bonne situation géographique. Service voiturier extrêmement pratique. Personnel agréable et très attentionné. Chambre confortable et très propre.
Excellents petits déjeuner.

2026-05-20 • via Nuitee
G
Genc • family_with_children • tr
10
Cool
Pros:

The location was perfect. It was very easy to explore the city, return to the hotel, and go out again. I had very easy transportation from Stansted Airport. The room was clean and adequate for four people.

Cons:

It would have been even better if there were slippers in the room.

2026-05-20 • via Nuitee
D
Davina • extended_group • gb
8
Stay very enjoyable
Pros:

Food very good , lots of choice for breakfast . Waiters and bar staff great.

Cons:

For the price of the room I thought it would have not looked so basic , although the bed and pillows were extremely comfortable

2026-05-20 • via Nuitee
K
Karl Michael • solo_traveller • de
9
2026-05-19 • via Nuitee
L
Luiz • solo_traveller • fr
10
Pros:

emplacement
literie
petit déjeuner top

2026-05-18 • via Nuitee
R
Rufat • solo_traveller • de
7
2026-05-18 • via Nuitee
M
Michael • couple • gb
8
Enjoyable
Pros:

Centrality. Parking. Breakfast was superb.

Cons:

Shower - difficult for many people to negotiate stepping into the bath.

2026-05-18 • via Nuitee
T
thomas • family_with_children • gb
10
2026-05-18 • via Nuitee
M
Mark • couple • gb
9
Pros:

Breakfast was superb. Location and valet car service also superb

Cons:

Cost was high.

2026-05-18 • via Nuitee
老朱1538 • couple • cn
5
2026-05-18 • via Nuitee
P
Peter Geldart • solo_traveller • ph
8
No complaints
2026-05-18 • via Nuitee
V
Valerie • solo_traveller • us
9
2026-05-16 • via Nuitee
L
Li • solo_traveller • ie
10
Pros:

Very good service

2026-05-14 • via Nuitee
M
MÁRMOLES OIASSO • couple • es
10
2026-05-12 • via Nuitee
T
Teresa • couple • gb
8
Pros:

Convenient central location, felt secure. Car parking available on site.
Breakfasts were tasty with plenty of variety.
Room was clean and tidy with daily room servicing which was efficient and flexible.

2026-05-11 • via Nuitee
D
Darren • solo_traveller • gb
10
2026-05-11 • via Nuitee