Best Western Plus Madison-Huntsville Hotel

Hotels
•
Best Western Plus
8.4 (344 reviews)
9035 Madison Boulevard , Madison , US
+1 256-772-7170

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast options
Cons:
Unclean rooms
Outdated facilities

Categories

Cleanliness
7.6
Several mentions of unclean rooms and outdated facilities.
Service
9.1
Most staff were friendly and helpful, although some issues were mentioned.
Location
9.1
Great location with easy access and safety noted.
Room Quality
7.6
Rooms were described as outdated and in need of remodeling.
Amenities
8.1
Amenities like breakfast and a clean pool were appreciated.
Value for Money
8.6
Satisfactory for the price, though renovations mentioned.
Food and Beverage
8.6
Breakfast options were praised, despite minor issues.
Overall Experience
8.5
Overall, guests were pleased with their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:14

Property Description

Outdoor Pool and Courtyard
The Best Western Plus Madison-Huntsville Hotel boasts a spacious outdoor pool and courtyard, perfect for relaxing and unwinding after a busy day of travel or work.

Well-Equipped Rooms
Each room at the hotel is thoughtfully furnished with a flat-screen TV, microwave, fridge, coffee maker, and work desk, ensuring a comfortable stay for every guest.

Convenient Amenities
Guests can take advantage of the hot tub, fitness center, business center, and shuttle service to Huntsville International Airport. The on-site Port of Madison Café offers delicious meals and room service, featuring the renowned steer butt steak.

Experience comfort and convenience at the Best Western Plus Madison-Huntsville Hotel. Book your stay now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HSV

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 344 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.5
M
Marikess • couple • us
1
They are rude in unwelcoming
Pros:

The staff in manger was rude

Cons:

The staff in manger

2026-09-19 • via Nuitee
M
Marikess • couple • us
10
2026-09-14 • via Nuitee
A
AFEEZ • couple • us
9
2026-09-14 • via Nuitee
D
Diamond • couple • us
10
Very convenient and clean for a last minute booking
Pros:

Convenient to the HWY and food places

Cons:

Older building no elevator to my room had to take the stairs

2026-09-07 • via Nuitee
A
Amanda • solo_traveller • us
6
Pros:

Beds were comfy and staff was friendly

Cons:

More run down then pictured. Pool.out of service. Vending machines did not have water.

2026-09-05 • via Nuitee
K
kisha • family_with_children • us
6
2026-09-04 • via Nuitee
S
Scott • couple • ca
7
2026-09-04 • via Nuitee
L
Long • solo_traveller • us
8
Pros:

It was close to the airport

Cons:

The bed the mattress just was a little too much for me

2026-09-02 • via Nuitee
K
Kida • solo_traveller • us
1
VERY BAD EXPERIENCE
Pros:

Asian restaurant is very good

Cons:

I stayed for two nights and received a key at check-in.
However, at 8 a.m. on the third day, the housekeeper suddenly entered the room without knocking. At that time, I had just taken a shower and was wearing my underwear.
A little later, the front desk called the room complaining that no one should be in the room.

At checkout, I was shown the record, but on the second night, the room number had been changed to a different room, but the guest was not notified.
The front desk explained that it was a problem with the hotel's system and did not apologize at all.
I received the best service. I will never use this hotel again!
Not recommended for travelers.

2026-08-25 • via Nuitee
G
gabryellh2026 • Family • Huntsville, Alabama
2
Housekeeping is rude
Pros:

I stayed here for a few days and the front desk associates were very nice and accommodating and went above and beyond to take care of me and my needs. However unfortunately housekeeping DID NOT they are very rude and every time I request towels or toiletries there's a problem they act as if your getting on there nerves for asking them for supplies. They make faces and have nasty attitudes all around . I was going to stay here for 3 more weeks while I'm here on a business trip but after the service I received today me and my family will not spend another dime in this establishment . I feel as if I'm paying MY MONEY TO STAY HERE AND DONT ASK FOR ROOM SERVICE DAILY AND ALL I ASK IS FOR CLEAN TOWELS AND MORE TOILETRIES THATS THE LEAST YOU CAN DO ! THE FACT I ASK FOR 4 AND ONLY RECEIVED 2 TOWELS and told that's all I could get IS INSANE WHEN I PAY TO STAY SOMEWHERE I EXPECT TO BE TREATED WITH RESPECT NOBODY WANTS TO STAY SOME WHERE AND GET TREATED LIKE THEIR THE BARE MINIMUM BY HOUSEKEEPING STAFF. OTHER THAN HOUSE KEEPING IT WOULD HAVE BEEN FINE BUT THEY HAVE DEFINITELY LOST MY BUSINESS AFTER THIS ! Courtesy of their housekeeping and nasty attitudes .

2026-08-24 • via Tripadvisor
D
Debbie • couple • us
9
2026-08-20 • via Nuitee
C
Carol • couple • gb
1
NEVER AGAIN
Pros:

Staff were very polite

Cons:

Don’t book this hotel if you want to use the pool it was disgusting 🤢 hot tub was out of order too
Hotel room floor was also very dirty couldn’t walk around the room with nothing in your feet dirty dirty. Tv didn’t work in our room😡this hotel is definitely one of the worst best westerns I’ve ever stayed in. Definitely should not be advertised as a PLUS

2026-08-12 • via Nuitee
T
Taylor • solo_traveller • us
4
Place smells
Pros:

The bed was decently comfortable but that was really the only good thing.

Cons:

Went because reviews on booking are good and pictures made it look fantastic. Was met by a less than kind host and an overwhelming smell of air freshener. The halls were dirty and the first room we were given was also dirty. The room, 119, had stuff on the walls, the floor and the room smelled very sour. I have a 9 month old and with the distracting smell, i asked if it was possible to get a different room. Apologized to the woman at the counter for the inconvenience and before she said anything else she replied with "well did you get your stuff out of the room?" I was unaware theyd agree to move me, so no. "Well get it out! We'll move you"

My husband and I remove our things and head to the front. She calls someone without speaking to us and says, with us standing there, "I dont know! they said the room smells MUSTY" with an eyeroll and obvious irritation.
We were moved to a cleaner room but it still smelled off.
The pool and hot tub area are closed down for maintenance and other comments say they have been since sometime in July.

2026-08-10 • via Nuitee
F
Faith • couple • us
7
Overall a good place to stay but not if you want a pool.
Pros:

The price for the room was great, the room was clean, and the bed was very soft. The breakfast was really good and hot. The staff was very nice and friendly.

Cons:

The only reason we booked this hotel was for the pool and when we got to our room we looked out the door and the pool was really dirty and had chlorine tablets all in it and staff told us it was closed. It looked nothing like the pictures. The hotel itself was kind of dirty the hallway, stairs, and lobby had trash all in the floor everywhere and some parts of the wall was falling apart.

2026-08-02 • via Nuitee
C
Craig • solo_traveller • us
8
My Opinion
Pros:

Breakfast was very good, the room was nice and clean, nice, pfriendly staff

Cons:

There was a smell from the cleaning products, I guess.

2026-07-25 • via Nuitee
B
Bobby • couple • us
10
2026-07-20 • via Nuitee
9
906jeromev • Family
2
Stay somewhere else!
Pros:

A travel voucher was online when I checked in and pointed it out to the clerk. $50 was to be applied as a “gift” for being an “Elite Member” in their program.
When I got home I learned that they’d charged me the $50!!
I called and got the same clerk, he remembered, and stated that the manager had applied the charge to my card. He agreed to correct it, but did not.
It’s still on my card days later.
This is how they treat their “Elite Members”?? No thanks!

2026-07-14 • via Tripadvisor
3
318ajw • Family
4
Never again
Pros:

Took 7 rooms to finally get a clean room. From bugs to hair to water.

2026-07-13 • via Tripadvisor
J
James • couple • us
6
2026-07-09 • via Nuitee
F
Franklin • couple • us
1
We got sick when we got there. There was black mold discovered in the room. We had to go to the emergency room for treat
Pros:

I stayed there before and I thought it was a great place to stay again. However we ended up in a room with black mold and ended up having to go to the emergency room for treatment

Cons:

Black mold in the room had an ER visit . Requesting a full refund

2026-07-08 • via Nuitee