Extended Stay America Suites - Phoenix - Midtown

Hotels
•
Extended Stay America Suites
5.4 (917 reviews)
217 West Osborn Road , Phoenix , us
+1 602-279-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Some friendly staff
Cons:
Cleanliness issues
Poor room quality
Rude staff management

Categories

Cleanliness
2.68
Multiple reviews highlighted a strong issue with cleanliness, including strong odors and dirty facilities.
Service
7.15
Some reviews mentioned friendly staff, although issues were reported about service management.
Location
9.19
Several reviews noted the hotel had a good location, close to amenities.
Room Quality
3.64
Many guests reported significant issues with room quality, including odors and a lack of basic amenities.
Amenities
4.17
Limitations in room amenities and maintenance issues were frequently mentioned.
Value for Money
4.63
Guests felt the hotel did not provide good value given the cleanliness and quality issues.
Food and Beverage
5.68
Some guests noted that the provided food options were minimal, with only coffee available.
Overall Experience
6.05
Overall experiences varied significantly, leading to an average rating reflecting mixed sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:36

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Prepare your favorite meals or snacks just like at home during your extended stay.

Complimentary Grab-and-Go Breakfast

Start your day right with our free grab-and-go breakfast, including a selection of breakfast bars, muffins, hot cereal, coffee, and tea. Fuel up for a day of exploring Phoenix or attending business meetings.

Convenient Amenities and Nearby Attractions

Benefit from amenities such as free WiFi, 24-hour front desk service, and complimentary onsite parking. Explore nearby attractions like the Phoenix Art Museum, The Heard Museum, and The Phoenix Theatre easily from our prime location.

Book now for a comfortable and convenient extended stay experience at Extended Stay America - Phoenix - Midtown.

Important information:

Please note that Housekeeping service is offered every 14 days.
For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Guest Reviews

5.4
Based on 917 reviews
Cleanliness: 2.68
Service: 7.15
Location: 9.19
Room Quality: 3.64
Amenities: 4.17
Value for Money: 4.63
Food and Beverage: 5.68
Overall Experience: 6.05
M
Maricel • family_with_children • cl
5
2026-07-24 • via Nuitee
J
Jace • couple • us
7
2026-07-13 • via Nuitee
A
Aaron • couple • us
7
2026-07-13 • via Nuitee
A
Anthony • extended_group • us
1
Very upset and will not stay here again!!
Pros:

Location was Great but the room was crowded it wasn’t a suite the couch bed was disgustingly filthy the bedding was dirty and wasn’t changed. The couch bed itself was all stained with blood and it stained it thru the mattress. Trash under the couch with a dirty shirt that was left behind. The floor wasn’t mopped so it was sticky and dirty. The night attendant was Great provided clean linen we where too tired to complain. It says breakfast but they only had coffee and a muffin that is not breakfast!! Will not book here again Very disappointed!!

Cons:

The room not being cleaned properly and the bedding on the sofa bed was disgustingly filthy stained with blood thru the whole mattress. Trash under the couch along with a shirt from the previous renters. Floor wasn’t mopped and was sticky. Very upset on the condition the room was in. It was not a two bedroom suite everything was crammed in the room had to readjust the couch so we could all walk around in the room thats false advertising

2026-07-12 • via Nuitee
S
Selestewa • solo_traveller • us
9
Pros:

My check-in was pretty quick & easy. The front desk attendant (Evelyn) was quick & professional.

2026-07-12 • via Nuitee
W
Weinbrenner • solo_traveller • us
8
Very nice place to stay.
Pros:

The staff is very nice and helpful.

2026-07-09 • via Nuitee
A
Alain • solo_traveller • us
7
2026-07-08 • via Nuitee
S
Sonja • couple • us
5
Was great until it wasn’t
Pros:

It was quiet

Cons:

The manager is a liar, she told a lie and refused to rent to me again

2026-07-08 • via Nuitee
C
Catherine • family_with_children • us
6
Wouldn’t recommend
Pros:

Nothing

Cons:

They had no ice machines at all breakfast was granola bars and coffee in the lobby .. I feel like stuff like that should be told when booking rooms.. cause that isn’t breakfast .. bed in the sofa was disgusting stains all on it no sheets or anything was provided for that bed

2026-07-06 • via Nuitee
A
Alexandria • couple • us
1
Horrible, I could have just stayed in my car without spending money with no running water and zero a
Pros:

No breakfast checked three hours after arriving no running water was told they don't know when it will be on, tv, phone, stove top didn't work. Horrible

Cons:

No breakfast checked three hours after arriving no running water was told they don't know when it will be on, tv, phone, stove top didn't work. Horrible. Wasn't offered a different room said manager has to decide on refund . should have at least let us know about the no water situation prior to check in or at least letting us know once they found out. Thankfully I didn't have my 1-year-old with me at the time or else I would have been challenging

2026-06-29 • via Nuitee
D
Daniel • solo_traveller • us
6
2026-06-27 • via Nuitee
C
Cyrus • solo_traveller • us
4
Pros:

Nothing

Cons:

Everything

2026-06-08 • via Nuitee
M
Michael • extended_group • us
6
so-so
Pros:

I had requested two extra pillows at the time of making the reservation. The front staff actually brought them to my room for me.

Cons:

The TV in the bedroom did not work. I reported it so they sent someone to fix it, who said the cable connection in the wall did not work insted of fixing it they dragged the tv from the sitting room into the bedroom and placed in front of the closet.
Also it was supposed to be a non-smoking room. I have COPD, The room reeked of smoke and was located right next to the smoking area outside. Smoke are needs to be moved away from the building. The air conditioner sucks the smoke inside.

2026-06-08 • via Nuitee
H
Harris • solo_traveller • us
10
Pros:

I love the staff always nice and friendly

Cons:

Nothing bad to say....But the snack machine is CRAZZY HIGH. ONE REGULAR SIZE CHIP $4.00 👎🏾

2026-06-04 • via Nuitee
O
omar • couple • us
10
2026-06-04 • via Nuitee
A
Alexandra • family_with_children • us
10
2026-05-24 • via Nuitee
S
Sandra • couple • us
8
2026-05-16 • via Nuitee
C
Cisco • solo_traveller • us
8
Cons:

Desk chair in room 152 had some very nasty stains.

2026-05-15 • via Nuitee
F
Felix • solo_traveller • us
9
2026-05-11 • via Nuitee
R
Richard • couple • us
5
2026-05-10 • via Nuitee