Extended Stay America Suites - Phoenix - Midtown

Hotels
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Extended Stay America Suites
5.4 (901 reviews)
217 West Osborn Road , Phoenix , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Some friendly staff
Cons:
Cleanliness issues
Poor room quality
Rude staff management

Categories

Cleanliness
2.68
Multiple reviews highlighted a strong issue with cleanliness, including strong odors and dirty facilities.
Service
7.15
Some reviews mentioned friendly staff, although issues were reported about service management.
Location
9.19
Several reviews noted the hotel had a good location, close to amenities.
Room Quality
3.64
Many guests reported significant issues with room quality, including odors and a lack of basic amenities.
Amenities
4.17
Limitations in room amenities and maintenance issues were frequently mentioned.
Value for Money
4.63
Guests felt the hotel did not provide good value given the cleanliness and quality issues.
Food and Beverage
5.68
Some guests noted that the provided food options were minimal, with only coffee available.
Overall Experience
6.05
Overall experiences varied significantly, leading to an average rating reflecting mixed sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:36

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Prepare your favorite meals or snacks just like at home during your extended stay.

Complimentary Grab-and-Go Breakfast

Start your day right with our free grab-and-go breakfast, including a selection of breakfast bars, muffins, hot cereal, coffee, and tea. Fuel up for a day of exploring Phoenix or attending business meetings.

Convenient Amenities and Nearby Attractions

Benefit from amenities such as free WiFi, 24-hour front desk service, and complimentary onsite parking. Explore nearby attractions like the Phoenix Art Museum, The Heard Museum, and The Phoenix Theatre easily from our prime location.

Book now for a comfortable and convenient extended stay experience at Extended Stay America - Phoenix - Midtown.

Important information:

Please note that Housekeeping service is offered every 14 days.
For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.4
Based on 901 reviews
Cleanliness: 2.68
Service: 7.15
Location: 9.19
Room Quality: 3.64
Amenities: 4.17
Value for Money: 4.63
Food and Beverage: 5.68
Overall Experience: 6.05
A
Alexandra • family_with_children • us
10
2026-05-24 • via Nuitee
S
Sandra • couple • us
8
2026-05-16 • via Nuitee
C
Cisco • solo_traveller • us
8
Cons:

Desk chair in room 152 had some very nasty stains.

2026-05-15 • via Nuitee
F
Felix • solo_traveller • us
9
2026-05-11 • via Nuitee
R
Richard • couple • us
5
2026-05-10 • via Nuitee
W
Warren • couple • us
9
2026-05-08 • via Nuitee
J
Jennifer • couple • us
1
Cons:

Refused service after I booked and denied my refund and refused to let me in after the let others in who also bought a room.

2026-04-30 • via Nuitee
W
Wewet • solo_traveller • us
8
Pros:

The staff and the manager approved our early check- in

2026-04-25 • via Nuitee
P
Patricia • extended_group • us
7
Was ok would stay again if needed
Pros:

I like how you can customize your kitchen. Not having carpet

Cons:

The floor had a film to it. We spilt a water bottle so we grabbed a towel to clean it up the white towel was dirty black. Breakfast was grab and go wasn't diabetic friendly just sugar and carbs.

2026-04-24 • via Nuitee
A
Arianne • solo_traveller • us
10
2026-04-19 • via Nuitee
C
Carolina • family_with_children • mx
4
No recomiendo.
Pros:

La habitación era espaciosa

Cons:

Que no realizaran la limpieza diario, tenía costo extra. Los muebles estaban muy viejos y los que eran de tela se veían sumamente sucios.

2026-04-19 • via Nuitee
S
Shaunda • couple • us
3
Bad. Just an overnight stay.
Pros:

There was nothing I liked about the property

Cons:

It was very old and not clean, blood was on the entrance door handles, the towels were dirty and dingy the bathroom smelled like someone has just put out a cigarette, the phone didn’t work in the room when I tried to call regarding the towels and was told that they didn’t have anymore at the moment they were all in the dryer. The a/c units had some sort of spillage on them. Just not a clean place

2026-04-07 • via Nuitee
A
Asad • family_with_children • gb
7
2026-03-31 • via Nuitee
K
Kevin • solo_traveller • us
9
2026-03-31 • via Nuitee
H
Heather • solo_traveller • us
1
2026-03-31 • via Nuitee
J
Jessica • family_with_children • us
6
Pros:

Check in very fast and easy.
Close parking lot
All staff we encountered were friendly

Cons:

Had to request a mattress, and bedding for the pull out sofa,also make the bed myself, had two microwaves in my room both did not work,police were called twice sirens on, the pool was dirty with floating trash a mad ridding his bike in the parking lot (think he was homeless) blasting his music

2026-03-30 • via Nuitee
A
Alejandra • family_with_children • us
7
Pros:

The location is good that's about it!

Cons:

It always smell like weed in the lobby. Basically only entrance open the lobby door, they have other doors all around but have signs that are emergency exits only and alarm will go off if open. I was right next to one, that door kept on going off ,so annoying!They need to do something about that. Poor breakfast there's really nothing put out.

2026-03-29 • via Nuitee
C
Christina • couple • us
10
2026-03-29 • via Nuitee
B
Byron • solo_traveller • us
7
I really like staying at this location, it has the basic items I require and is centralized.
Pros:

Definately liked the location. Staff is very friendly and accommodating. A couple of items to improve on, the handicap parking is taken advantage of with temporary parking to unload or guests parking in the spot(s) without appropriate decals or plates. The continental breakfast in the morning is a stampede and an area in which the tenants and guests basically raid the muffins and breakfast bars, also, might want to consider two containers of coffee as the one container seems to always be dry. Overall, good experience.

Cons:

See above.

2026-03-29 • via Nuitee
C
Christina • couple • us
10
Great staff, close to everything, lots of accommodations, seamless experience.
Pros:

Staff is amazing. Easy access to rooms. Rooms are clean, fridge and stove make it feel like home.

Cons:

N/A

2026-03-29 • via Nuitee