Extended Stay America Select Suites - Phoenix - Airport - E Oak St

Hotels
•
Extended Stay America Suites
5.7 (824 reviews)
4357 East Oak St , Phoenix , us
+1 602-225-2998

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Uncomfortable beds
Poor service
Bad maintenance

Categories

Cleanliness
3.6
Numerous complaints about dirty rooms, unwashed bedsheets, and poor maintenance.
Service
8.06
Mixed reviews; some staff were helpful while others were rude.
Location
9.1
Good location close to stores and restaurants, but unsafe environment mentioned.
Room Quality
3.56
Multiple complaints about room size, comfort, and overall conditions.
Amenities
5.59
Limited cooking utensils and unpleasant smells reported throughout the property.
Value for Money
4.55
High dissatisfaction related to pricing versus quality of rooms.
Food and Beverage
6.6
No specific comments, assigned standard quality.
Overall Experience
4.57
General dissatisfaction across several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:44

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge for a comfortable stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a complimentary grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea served every morning.

Convenient Amenities and Attractions

Benefit from free WiFi, 24-hour front desk service, free onsite parking, and proximity to attractions like the Phoenix Zoo and Desert Botanical Gardens.

Experience comfort and convenience at Extended Stay America - Phoenix - Airport - E. Oak St. Book now for an unforgettable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.7
Based on 824 reviews
Cleanliness: 3.6
Service: 8.06
Location: 9.1
Room Quality: 3.56
Amenities: 5.59
Value for Money: 4.55
Food and Beverage: 6.6
Overall Experience: 4.57
J
Janina • family_with_children • us
10
2026-07-24 • via Nuitee
J
Jennifer • couple • us
9
2026-07-24 • via Nuitee
M
Marcella • solo_traveller • us
2
Pros:

Gas station across street for coffee , this location does not serve coffee in morning .

Cons:

The dirty carpets with stains throughout the carpet , the toilet did not work. No one came to fix it. I could not get another room.

2026-07-22 • via Nuitee
A
Angelica • solo_traveller • us
8
Pros:

I liked that it's close by to so many stores

Cons:

I didn't like that there was animal hair on the floor next to the bed like nobody swept and mopped in there..And there was animal hair on the bed skirt also

2026-07-20 • via Nuitee
H
Hannah Loi • solo_traveller • us
1
2026-07-18 • via Nuitee
H
Hannah Loi • solo_traveller • us
8
2026-07-12 • via Nuitee
S
Sharice Hunt • solo_traveller • us
10
Pros:

The rooms are big and I can still cook and make groceries with the full size fridges and cabinet space

2026-07-11 • via Nuitee
S
Sharice Hunt • solo_traveller • us
10
Pros:

The size of the rooms are nice and big and I love that I'm able to cook just like in a house

2026-07-11 • via Nuitee
C
CONNOR • solo_traveller • us
10
2026-07-10 • via Nuitee
J
Johnson • solo_traveller • us
10
Pros:

I've been there many times I just like the area and shopping

Cons:

A few things could be improved I didn't have a TV was there 3 days they said they would send someone never came

2026-07-06 • via Nuitee
A
Andre • solo_traveller • us
1
2026-07-06 • via Nuitee
D
Dunlap • solo_traveller • us
10
2026-07-04 • via Nuitee
C
Clifton • solo_traveller • us
8
2026-07-03 • via Nuitee
G
Gonzales • couple • us
1
Front desk staff awful had a really bad attitude
Pros:

Nothing

Cons:

Everything not great false advertising on breakfast and pool closed due to unsanitary conditions. There was no cook wear in the kitchen suite I stayed in.

2026-07-03 • via Nuitee
E
Elizabeth • solo_traveller • us
10
2026-06-30 • via Nuitee
M
Martinez • solo_traveller • us
6
2026-06-29 • via Nuitee
J
Jim • couple • us
5
The place is not what it use to be.
Pros:

The location was why I stayed.

Cons:

There were no towels in the room. Cleanliness of the room was not the best. Bathroom wall the paint was boiled up and coming off. The fan was part way out of the wall. With toilet paper stuff in the hole to keep the fan from falling the rest of the way out.

2026-06-26 • via Nuitee
M
Morande • solo_traveller • us
7
Pros:

It's comfortable and clean

Cons:

There's not anything I didn't like

2026-06-24 • via Nuitee
R
RUBEN • solo_traveller • us
1
My stay was pleasant but I was accused of smoking in my room when I didn’t.
Pros:

The staff was really friendly and helpful

Cons:

I reserved a room online for a separate day and when I arrived at the hotel, I was told I am not allowed to reserve rooms in the future. I was told there was an incident with the room which is why I cannot reserve rooms. The reason given is that I was accused of smoking in my room during my previous stay. I did not smoke in my room during my stay. I was given a refund but the refund would take several business days to get back. Without the refund I no longer had enough money to reserve a room with another hotel. Unfortunately I had to sleep in my car as a result of not getting my money back. I don’t think this was ok for the hotel to accuse me of smoking in my room and not allowing me to reserve a room in the future:

2026-06-24 • via Nuitee
X
Xavier • solo_traveller • us
10
2026-06-23 • via Nuitee