Extended Stay America Select Suites - Phoenix - Airport - E Oak St

Hotels
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Extended Stay America Suites
5.7 (800 reviews)
4357 East Oak St , Phoenix , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Uncomfortable beds
Poor service
Bad maintenance

Categories

Cleanliness
3.6
Numerous complaints about dirty rooms, unwashed bedsheets, and poor maintenance.
Service
8.06
Mixed reviews; some staff were helpful while others were rude.
Location
9.1
Good location close to stores and restaurants, but unsafe environment mentioned.
Room Quality
3.56
Multiple complaints about room size, comfort, and overall conditions.
Amenities
5.59
Limited cooking utensils and unpleasant smells reported throughout the property.
Value for Money
4.55
High dissatisfaction related to pricing versus quality of rooms.
Food and Beverage
6.6
No specific comments, assigned standard quality.
Overall Experience
4.57
General dissatisfaction across several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:44

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge for a comfortable stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a complimentary grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea served every morning.

Convenient Amenities and Attractions

Benefit from free WiFi, 24-hour front desk service, free onsite parking, and proximity to attractions like the Phoenix Zoo and Desert Botanical Gardens.

Experience comfort and convenience at Extended Stay America - Phoenix - Airport - E. Oak St. Book now for an unforgettable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.7
Based on 800 reviews
Cleanliness: 3.6
Service: 8.06
Location: 9.1
Room Quality: 3.56
Amenities: 5.59
Value for Money: 4.55
Food and Beverage: 6.6
Overall Experience: 4.57
G
Gary Zanes • solo_traveller • us
5
2026-05-30 • via Nuitee
J
Jesse • couple • us
10
2026-05-26 • via Nuitee
T
Tamara • solo_traveller • us
1
Pros:

The quik trip across the street!

Cons:

The room had stains on the floor. Counters .tub and sinks. There was a couple pairs of dirty socks in the chair which tells me the room was not properly cleaned. The blankets on the beds had black stains on them. The woman that worked the night shift was rude. first time visiting Phoenix from Illinois and this place was horrible!! I checked in the 8th and checked out the 9th my children deserved better than that. I just want my refund I will never ever come back to this location! I checked in the extended stay biltmore and it was 10 times better and cleaner. livable for a whole week I highly recommend that one it's on 16th Street.

2026-05-23 • via Nuitee
R
RUBY • solo_traveller • us
5
Pros:

Was in a good location

Cons:

Not enough towels no was cloth outlets not working properly

2026-05-22 • via Nuitee
K
Kokron • solo_traveller • us
10
2026-05-21 • via Nuitee
P
Patrick • solo_traveller • us
3
2026-05-20 • via Nuitee
H
Homer • solo_traveller • us
1
2026-05-18 • via Nuitee
K
Kimberly • solo_traveller • us
4
I know not to ever stay there again. A hotel should not look like that and if people do have to live there they should n
Pros:

The location was right where I needed to be for my visit there in Phoenix. The shift person that checked me out on today 05/16 was very pleasant.

Cons:

Dirty the room was dirty, there is a mouse whole in the bathroom. The carpet needs to be replaced. The tub was 1/2 caulked and water coming out of the bottom. The sink is missing the stopper so my earring fell in the drain.
The microwave and vent hood is rusted both should be replaced.
There is a lot of drug activity and two broken down wrecked cars in the parking lot.
I’m guessing people live there on the premises so I lived under people that fought loud all night. I was in room 216.

2026-05-17 • via Nuitee
E
Emmanuel • couple • us
10
2026-05-14 • via Nuitee
S
Stefanie • family_with_children • us
1
Didnt get a chance to stay there as I had to cancel because I was unable to get in touch with anyone
Pros:

N/A

Cons:

I was unable to get anyone from the front desk on the phone for 3 days. Called Extended stay customer service and they could not reach them either.

2026-05-12 • via Nuitee
J
Joel • solo_traveller • us
1
Pros:

Good area nice staff

Cons:

Room smelled like a animal farm. Strong dog and cat piss. And the kitchen lights didnt work at all

2026-05-07 • via Nuitee
A
Amelia • solo_traveller • us
1
2026-05-06 • via Nuitee
L
Lasse • couple • de
4
2026-05-04 • via Nuitee
Y
Yanely • couple • us
1
Pros:

Nothing because the location did not have a room for me when I arrived to check in.

2026-04-24 • via Nuitee
L
LaMisha • solo_traveller • us
3
Petty Employees
Pros:

Location is good

Cons:

Lorena at the front desk is very professionally petty. This facility is down and th rooms are not cleaned well at all!

2026-04-22 • via Nuitee
K
Katelyn • couple • us
5
Pros:

Location

Cons:

Cleanliness of the room. Did not seem kept up either with damaged floors and inside of fridge

2026-04-20 • via Nuitee
H
Harvey • solo_traveller • us
1
Pros:

The location of the hotel was okay and had restaurants and nearby stores.

Cons:

Our room was dirty. The carpet was stained and smelled like smoke once I walked in which I asked for a non-smoking room. And there was a cockroach in the bathroom tub and kitchen area. I admittedly went back to the front desk clerk to ask for another room and she said she didn't have any so I asked for my refund back. I will not ever stay there. Also, the front desk clerk was rude.

2026-04-20 • via Nuitee
N
Nicholas • couple • us
7
Pros:

Staff are friendly

2026-04-11 • via Nuitee
A
Antonio • family_with_children • us
3
2026-04-10 • via Nuitee
A
Andrew • couple • us
1
2026-04-09 • via Nuitee