Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Hotels
•
Wyndham Hotels & Resorts
6 (378 reviews)
441 Electronics Pkwy, Liverpool, New York, 13088 , Liverpool , US
1-315-457-1122

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Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Cross-country skiing nearby
Fireplace in lobby
Hiking/biking trails nearby
Kayaking nearby
Breakfast available (surcharge)
Television in common areas
See all facilities

Review Highlights

Pros:
Good location (several guests explicitly liked the location)
Secure/safe parking
Some staff described as pleasant and helpful
Perceived good/excellent value by multiple guests
Calm atmosphere noted by a guest
Cons:
Poor cleanliness (hair, stains, odors, dirty carpets)
Room maintenance failures (AC not working, duct‑taped units, malfunctioning TVs)
Understaffed/unresponsive front desk; long waits and check-in errors
Breakfast lacking or cold; limited F&B offerings and poor coffee
Lack of in-room amenities (no refrigerator/microwave) and poor Wi‑Fi in some rooms

Categories

Cleanliness
3
Multiple reviewers reported hair on bathroom floors, dried splatter on walls, carpets needing deep cleaning and linens/towels with unpleasant odors — overall cleanliness is poor.
Service
8
Service was inconsistent: several guests experienced long waits, understaffing, unresponsive or uninformed desk clerks and check-in problems, but other comments specifically call staff pleasant and helpful; mixed reports lead to a higher-than-negative score reflecting some consistently helpful employees.
Location
9
Several guests praised the location and found it convenient; parking was described as safe and secure. Minor issue noted about hotel signage visibility from the road, but location itself is a clear positive.
Room Quality
3.5
Frequent room issues reported: broken or duct‑taped AC units, malfunctioning TVs, thermostats not working, lack of refrigerators/microwaves, small beds and sparse linens; rooms often outdated and in need of maintenance.
Amenities
4.5
Amenities are lacking or inconsistent: breakfast was often unavailable or out of items, in-room Wi‑Fi failed in at least one room and staff refused to move rooms, no in-room refrigerator/microwave in many rooms; parking is a clear amenity positive.
Value for Money
8
Several guests described the property as good value or excellent value and 'nostalgic'; despite maintenance and service inconsistencies, perceived price/value remains favorable for some visitors.
Food and Beverage
4
Breakfast received multiple complaints (lacking, out of items, food served cold) and coffee was described as poor; F&B performance is below average.
Overall Experience
8
Guest experiences vary widely: some called their stay outstanding and praised value and staff, while others reported multiple serious problems (rooms, AC, service, breakfast). The overall experience is mixed but leans positive in several reports.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Welcome to the Trademark Collection by Wyndham Liverpool/Syracuse, where comfort meets convenience for an unforgettable stay.

Recreational Amenities: Dive into relaxation in our inviting indoor pool or stay fit in our 24-hour fitness center. With complimentary Wi-Fi throughout the property, you can stay connected while enjoying our leisure options.

Dining Experience: Savor delicious American cuisine at The Salt House, offering picturesque pool views. Enjoy in-room dining for added comfort or unwind with a drink at our bar/lounge after a day of adventure.

Event and Meeting Facilities: Perfect for business or social events, our hotel boasts over 30,000 square feet of versatile meeting space. With modern amenities, we ensure your gathering is a success, accompanied by convenient self-parking for all your guests.

Book your stay today and immerse yourself in the perfect blend of relaxation and hospitality!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

See all policies

Location

Guest Reviews

6
Based on 378 reviews
Cleanliness: 3
Service: 8
Location: 9
Room Quality: 3.5
Amenities: 4.5
Value for Money: 8
Food and Beverage: 4
Overall Experience: 8
P
Prashant
4
Pros:

This place is in need of serious management changes and housekeeping staffing

2025-10-13 • via Nuitee
K
Kolby
8
Pros:

Nothing fancy, but the staff was nice and the atmosphere was calm

2025-10-12 • via Nuitee
R
Rossi • family
10
Pros:

The parking was safe and secure

2025-10-12 • via Nuitee
J
Jeannie
4
Pros:

This place had a lot of potential, however the thirst room had some stuff sprayed on the headboard of the bed and the ac didn’t work. I was able to switch to another room that was cleaner but that ac did not work either. The staff was unresponsive.

2025-10-12 • via Nuitee
Y
Yamilette
8
Pros:

Good overall

2025-10-12 • via Nuitee
L
Lilian • family
10
Pros:

Nice

2025-10-12 • via Nuitee
G
Georgia
10
Pros:

I love the location n staff is always helpful

2025-10-12 • via Nuitee
H
Halsho • family
4
Pros:

Our stay was ok except it was supposed to include breakfast, however there was no breakfast when we went down to eat. They are understaffed and were out of everything. We ended up going out to get breakfast.

2025-10-12 • via Nuitee
E
Erin
2
Pros:

There was one person working at the front with an almost full hotel on a Saturday night. There were people in from t of us at check in having problems with their booking. When it came to my turn, we got our room key no problem. Went to our room, only to walk into other people in the room, in bed. Went back down to front desk. Waited an hour as she was seeing with another issue with another guest before we got another room with 1 bed for 3 of us.

2025-10-12 • via Nuitee
L
Levi • partner
10
Pros:

Breakfast lacking.

2025-10-11 • via Nuitee
J
Justin
8
Pros:

It was ok

2025-10-11 • via Nuitee
W
Wesley • family
6
Pros:

Wi-fi was listed but it did not work in the room number 640. Registration clerk told me that nothing can be done about it, that this room is far and the wi-fi signal is poor., He refused to switch the room.

2025-10-11 • via Nuitee
T
Teresa
4
Pros:

The beds are small and there was hair on the bathroom floor.

2025-10-10 • via Nuitee
R
Robert • family
8
Pros:

Overall, the stay was outstanding. The minuses would be: no refrig or microwave in room, it was difficult to see signage for the hotel from the road.

2025-10-08 • via Nuitee
E
Edward
8
Pros:

It’s a nostalgic property, a little out dated but still an excellent value. The employees were very nice.

2025-10-07 • via Nuitee
M
Meredith
2
Pros:

No hot water. Awful

2025-10-07 • via Nuitee
E
EDWARD • partner
4
Pros:

Very disappointed in this visit. Our first room had a malfunctioning TV and the a/c was a free standing unit that's hose was duct taped to the window to ventilate. The second room we were given had a thermostat that didn't work properly. It was set at 65 degrees and the temperature in the room was 76 degrees and climbing. The third room, at least, had a functioning TV but another a/c unit that was vented out the window.
The desk clerk didn't seem to be very infomed. I did the online check-in but had to do it again when we got there. She said she didn't see it - although it didn't appear that she actually looked. My husband asked about the "free bottled water " and she said she didn't know anything about that.
The breakfast was mostly very cold including the eggs. However, the bacon was warm. It was extremely underwhelming.
This is the first time I've written a negative review for a hotel. And we've stayed in many over the years and never as disappointing as this.

2025-10-07 • via Nuitee
L
Lucia
6
Pros:

Parking was fine and I did not go to the gym.

2025-10-06 • via Nuitee
A
Avel-Kristoffer
10
Pros:

.

2025-10-06 • via Nuitee
G
Girard Gumel Junior
8
Pros:

JKB;B/

2025-10-05 • via Nuitee