Windward Passage Hotel

Hotels
6.6 (866 reviews)
3100 Kronprindsens Tvaer , Charlotte Amalie , VI

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central location / close to ferry
Friendly/helpful staff (many mentions)
Decent to great breakfast
Great city/view from property
Bar outside
Some rooms described as clean and comfy
Cons:
Outdated rooms and furniture
Cleanliness problems (musty smell, dirty bathtub, dingy towels)
Noise from bars/backstreet
Maintenance issues (toilet not flushing, faulty phone, worn fixtures)
Lack of modern amenities (no USB ports, insufficient plugs, missing iron/safe)
Perceived as overpriced for condition
Unresponsive staff regarding cancellation requests

Categories

Cleanliness
4.5
Multiple guests reported dirty or stained bathtubs, musty/closed-up smells, dingy-looking towels and dirty windows/walls; a few mentioned the room was clean and comfy.
Service
8.5
Mixed reports: several guests praised friendly, helpful staff, while others experienced unresponsiveness (ignored cancellation requests) and poor handling of guest needs.
Location
9.8
Consistently praised: central position, close to ferry, great city views and convenient for sightseeing.
Room Quality
4
Many comments about outdated, worn furniture, noisy beds, malfunctioning toilets/phones and general wear-and-tear making rooms feel old and poorly maintained.
Amenities
6.5
Mixed: breakfast and on-site bar received positive mentions, but guests noted lack of USB ports, insufficient plugs, missing/broken irons and in-room safe issues.
Value for Money
4
Frequently described as overpriced for the condition of the property; several guests explicitly said it was not worth the nightly rate.
Food and Beverage
8
Generally positive mentions: decent to great breakfast and a pleasant bar outside were highlighted by multiple guests.
Overall Experience
7.5
Mixed overall: excellent location and some good staff interactions, but dated rooms, maintenance and cleanliness issues lowered many guests' overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:51

Property Description

Luxurious Amenities and Features
Indulge in the spa, casino, and spacious rooms with modern amenities like flat-screen TVs and private balconies.

Fine Dining and Entertainment
Savor American and continental breakfasts at the hotel restaurant, and unwind with cocktails and evening entertainment at the bar.

Convenient Location and Complimentary Services
Enjoy easy access to the Inter-Island Ferry Terminal, free Wi-Fi, on-site gym, and shuttle service to nearby beaches.

Experience the ultimate blend of luxury and convenience at Windward Passage Hotel. Book now for an unforgettable stay!

Important information:

Please note that until further notice, the restaurant, the casino and the workout room are closed for renovations.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STT

Location

Guest Reviews

6.6
Based on 866 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9.8
Room Quality: 4
Amenities: 6.5
Value for Money: 4
Food and Beverage: 8
Overall Experience: 7.5
S
Shama • solo_traveller • vg
7
2026-09-11 • via Nuitee
H
Homeboy241 • family_with_children • us
8
Nice place to stay
Pros:

Nice place to stay

2026-09-09 • via Nuitee
C
Chantay • couple • us
1
Never again
Pros:

Nothing was open. The room wasn’t as advertised. The room wasn’t clean well. Nothing was as advertised.

Cons:

I didn’t like anything. I left and went to another hotel. The room wasn’t clean. The toilet had to be flushed multiple times

2026-09-05 • via Nuitee
L
Love • couple • vi
1
2026-09-03 • via Nuitee
C
Cathy • solo_traveller • us
5
2026-09-02 • via Nuitee
A
Alec • solo_traveller • us
6
2026-08-24 • via Nuitee
C
charles • solo_traveller • vi
8
Pros:

Was clean no cigarettes smell quiet

Cons:

The toilet wasn't flushing rite had too flush 3 or more times

2026-08-23 • via Nuitee
J
Jasmine • solo_traveller • pr
10
2026-08-20 • via Nuitee
Q
Queen • solo_traveller • us
10
2026-08-19 • via Nuitee
K
Kevia • solo_traveller • us
10
2026-08-13 • via Nuitee
E
Ema • couple • us
8
2026-08-12 • via Nuitee
R
Ricco • couple • vg
10
2026-08-12 • via Nuitee
L
Luis Pabon • solo_traveller • pr
10
Pros:

Cerca de todo

Cons:

Nothing

2026-08-09 • via Nuitee
M
Michelle • family_with_children • vg
7
My stay was okay
Pros:

The central location

Cons:

The fact that the air condition didn't work properly so the room was hot more times than not

2026-08-06 • via Nuitee
J
Jim • couple • us
1
Cons:

we tried to cancel the day after the free cancellation period expired and as recommended by Booking.com we sent a direct message requesting the cancellation fee be waived. They ignored our messages, never responded and charged us full rate even though we couldn't stay there.

2026-08-04 • via Nuitee
K
Kenisha • couple • us
8
2026-07-24 • via Nuitee
D
Daniel • couple • vg
7
It met my expectations as an overnight stay.
Pros:

I did not have breakfast.

2026-07-22 • via Nuitee
B
Blyden • solo_traveller • vg
6
Pros:

I did not have breakfast

Cons:

I could hear my next door neighbor

2026-07-03 • via Nuitee
S
Shama • solo_traveller • vg
8
2026-06-23 • via Nuitee
B
Bell • solo_traveller • vi
5
2026-06-18 • via Nuitee