Best Western Plus West Edmonton

Hotels
•
Best Western Plus
8.3 (698 reviews)
10017 179A St Nw , Edmonton , CA
+1 780-483-4000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms and comfortable beds
Convenient location near mall/train station and restaurants
Friendly staff and early check-in reported by several guests
Pool and pet-friendly amenities (onsite dog park)
Cons:
Inconsistent front desk service and at least one billing/communication dispute
Breakfast quality/variety complained about by some (especially European visitors and those with allergies)
Broken EV charger and some maintenance issues (dated bathrooms, minor repairs)
Tight parking and single slow lift

Categories

Cleanliness
9
Multiple reviews note rooms were clean and well maintained; housekeeping generally praised.
Service
7.8
Mixed: several positive comments about friendly reception and helpful desk (early check-in), but recurring complaints about slow/unhelpful front desk, difficulty obtaining requested items, and at least one serious billing/communication issue.
Location
9
Consistently described as convenient—close to malls, train station and restaurants; location is a clear strength.
Room Quality
8
Rooms described as spacious with comfortable beds and good hot water, though some mention dated bathrooms and minor repair/paint needs.
Amenities
7.9
Amenities include a pool and dog park that guests enjoyed, but issues noted (broken EV charger, single slow lift, pool needing work, tight parking).
Value for Money
8
Generally acceptable value given location and cleanliness, but at least one guest felt price did not match comfort and noted extra hassles.
Food and Beverage
7.6
Breakfast received mixed feedback: some guests loved it, others (notably European visitors and guests with allergies) found the selection limited or unsuitable.
Overall Experience
9.1
Overall positive stay for many guests due to cleanliness, location, comfortable rooms and pet-friendliness, tempered by service inconsistencies and occasional facility problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Indulge in Relaxation: Best Western Plus West Edmonton boasts an indoor pool, hot tub, and 24-hour fitness center, perfect for unwinding after a day of exploring.

Conveniently Located: Situated near top attractions like World Waterpark and West Edmonton Mall, this hotel offers easy access to entertainment and shopping options.

Comfort and Convenience: Each room is equipped with cable TV, video games, a fridge, coffee maker, free WiFi, and a spacious work area, ensuring a comfortable stay for every guest.

Ready to experience the perfect blend of comfort and convenience at Best Western Plus West Edmonton? Book your stay now and make unforgettable memories!

Important information:

Hotel is currently undergoing renovations.

Upon check-in photo identification and a valid credit card is required. Please note that prepaid credit cards are not a valid credit card. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that in the event that a valid credit card and photo identification are unable to be presented upon check-in, then all guests will be subject to pay for room and taxes including an additional damage deposit fee at the time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Location

Guest Reviews

8.3
Based on 698 reviews
Cleanliness: 9
Service: 7.8
Location: 9
Room Quality: 8
Amenities: 7.9
Value for Money: 8
Food and Beverage: 7.6
Overall Experience: 9.1
J
John • family_with_children • ca
5
Pros:

The bed was very soft and comfortable to sleep on.

Cons:

The sink was not properly draining very slow to drain, no shower door and left side of the toilet floor was a bit dirty,

2026-11-05 • via Nuitee
N
Nicole • couple • ca
10
2026-11-04 • via Nuitee
A
Ala • couple • ca
10
2026-10-31 • via Nuitee
J
jean • solo_traveller • ca
9
Pros:

The room was spacious and clean. I was on the 4th floor and the room was quiet at night. The bed was comfortable. The front desk staff made helpful suggestions about nearby restaurants that I could walk to for dinner.

Cons:

The lock on the door needed new batteries and it did take a couple of trips to the front door to convince the staff there was a problem. However, maintenance quickly arrived and changed the batteries when the front desk staff alerted them.

2026-10-24 • via Nuitee
L
Lebitan • couple • ca
10
2026-10-23 • via Nuitee
A
Amber • couple • ca
10
2026-10-21 • via Nuitee
P
Praveen • family_with_children • ca
9
Large comfy bed, clean
Pros:

Clean. Large comfy bed. Lots of hot water. Close to train station

Cons:

Bathroom needs updating but not problem. Will stay again

2026-10-20 • via Nuitee
J
Joan • couple • ca
9
Pros:

Friendly receptionist, allowed us an early check-in ( Bonus after a long trip!). Clean rooms, great breakfast and great coffee machine.

2026-10-20 • via Nuitee
D
Dave & Luella • couple • ca
8
Nice place friendly staff and clean with extra condiments
2026-10-19 • via Nuitee
S
sharon • solo_traveller • ca
9
2026-10-14 • via Nuitee
P
Peter • couple • de
9
2026-10-07 • via Nuitee
A
Amanda • family_with_children • ca
10
2026-10-07 • via Nuitee
E
Evgenia25 • family_with_children • ca
7
Pros:

The location was convenient, close to West Edmonton Mall, with several restaurants in nearby shopping plazas. We enjoyed the pool. Our room was clean, had all the listed amenities, and everything worked well. The staff were fine, but the service didn’t particularly stand out.

Cons:

Breakfast was our main disappointment. There were no fresh vegetables or cheese, and the selection was very different from what we’re used to in European three-star hotels. It seemed to be a typical North American breakfast, which wasn’t to our taste. If you’re visiting from Europe, don’t expect the same breakfast selection you're used to at home.

2026-10-07 • via Nuitee
B
Brent • solo_traveller • ca
10
Excellent accommodations,especially with a pet, but could improve on breakfast.
Pros:

It was clean, welcoming, and they had no issue with my dog at all. He be ake quite the attraction whenever we ventured out. They had a cute little dog park onsite too. It was very thoughtful and accommodating.

Cons:

I couldn't eat anything at the breakfast due to allergies. There wasn't a very good variety of food.

2026-09-18 • via Nuitee
M
Michael • family_with_children • ca
6
Average Accomodarion- No EV charger.
Pros:

It was in a good location. The washroom was well spoiled and the runner duck was a fun touch.

Cons:

EV destination charger was advertised and I confirmed beforehand. Upon arrival the destination charger was broken and the worker was completely apathetic. No options or solutions to rectify the situation

2026-09-18 • via Nuitee
T
Terry • solo_traveller • ca
8
2026-09-17 • via Nuitee
W
Wei • family_with_children • ca
1
Cons:

酒店在没有通知我的前提下，直接从我的银行账户扣费，在booking与之沟通下提出给我退款后，又再一次把退款取消，不知道是不是酒店经理故意而为之。所以大家不要入住这个酒店，住了酒店一定要核实自己的银行对账单。酒店经理完全不懂任何操作流程，非常不专业

2026-09-16 • via Nuitee
W
Wei • solo_traveller • ca
1
2026-09-16 • via Nuitee
F
Field • solo_traveller • ca
10
Pros:

Loved the breakfast selections and the kids loved the pool!

2026-09-15 • via Nuitee
R
Roman • extended_group • ca
7
2026-09-14 • via Nuitee