THE GRAND LOTTE SEOUL - Formerly known as Lotte Hotel Seoul

Hotels
•
Lotte Hotels
9.2 (3457 reviews)
30, Eulji-ro, Jung-gu , Seoul , kr

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent central location (Myeongdong, adjacent to Lotte Mall)
Very helpful and friendly staff/service
Clean rooms and good housekeeping
Convenient subway access (connected underground)
Spacious/luxurious room options cited by some
Good shopping and dining nearby
Nice hotel facilities available (spa/pool)
Cons:
Perceived as overpriced / poor value for money
Some rooms dated: furniture and bathrooms feel tired
Small room size for the price mentioned by several guests
Extra charges for breakfast/sauna/room service
Pool/gym located in a different wing (inconvenient)
Occasional noise from other rooms/floors
Issues reported with AC and some aging equipment

Categories

Cleanliness
9.4
Many guests commented on very clean rooms and tidy spaces; only minor remarks about age-related wear rather than hygiene issues.
Service
9.9
Staff repeatedly described as very kind, helpful and welcoming across multiple reviews (reception, helpfulness with rooms, warm hospitality).
Location
10
Extremely strong—centrally located in Myeongdong, adjacent to Lotte Mall and subway access; repeatedly called the standout feature.
Room Quality
8
Mixed feedback: some guests praised spacious/luxurious rooms while several noted dated furniture, tired décor, small rooms for price and AC issues.
Amenities
8.6
Facilities exist and are generally good, but guests mentioned pool/gym location issues, sauna/spa requiring extra fees and some aging equipment.
Value for Money
8.7
Common complaint about being overpriced (rates, expensive drinks, breakfast often extra); value reduced despite excellent location and service.
Food and Beverage
9.2
Several positive mentions of delicious food, though some noted breakfast/room service costs and occasional extra charges.
Overall Experience
9.8
Overall very positive experiences (several calling it their best stay), tempered by occasional disappointments around room condition and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-03 15:37

Property Description

Luxury Hotel Linked to Euljiro 1-ga Subway Station

Elegant Dining and Relaxation Options
Indulge in 10 diverse food and beverage choices, from international buffets to local delicacies. Unwind at the Peninsula Lounge & Bar or stay active at the fitness center and spa.

Modern Rooms with City Views
Featuring plush amenities like LCD TVs, minibars, and private bathrooms with bathrobes, our rooms offer comfort and style. Enjoy stunning views of the city from your room.

Book your stay at Lotte Hotel Seoul for a luxurious and convenient experience.

Important information:

Children aged 13 years or older are allowed in Le Salon and La Cime and related dates and services are subject to change.

Sauna, swimming pool and golf range are closed every last Monday of the month.

The Grand Lotte Seoul is committed to protecting our environment. As a part of the ‘Re:think’ campaign, toothbrushes, toothpaste, razor, and shaving gel are not provided for free to reduce disposable product usage. Should you require the above items, please find them at the minibar with additional charge.

Please note that the room with Namsan view will be assigned upon check-in, and it will incur a surcharge. (Additional charge for Namsan view varies by room type from KRW 36,300)

The fitness center is available for use by individuals aged 16 and older.

The sauna and swimming pool are available for those aged 13 and older, and children under 13 can use the swimming pool if accompanied by a guardian.

Guests must present a valid ID at check-in, and the hotel will be able to verify that it matches the booking information.
If you refuse to present your ID without justifiable reasons or provide false information, you may refuse to stay. (*Collection purpose: Guest identification and prevention of juvenile stay)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ICN

Location

Guest Reviews

9.2
Based on 3457 reviews
Cleanliness: 9.4
Service: 9.9
Location: 10
Room Quality: 8
Amenities: 8.6
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.8
L
LeCutMx • Business • Mexico City, Central Mexico and Gulf Coast
8
Great Hotel but a bit dated
Pros:

Great Hotel. Spacious Rooms. It’s a bit old though. Great breakfast buffet.

2026-08-08 • via Tripadvisor
M
Miguel • family_with_children • pt
10
Pros:

Cama muito confortável, localização, pequeno almoço com muita variedade e qualidade

Cons:

Mobiliário do quarto envelhecido

2026-08-08 • via Nuitee
M
MIHOKO • couple • jp
9
2026-08-07 • via Nuitee
T
Tugba • family_with_children • gb
10
Excellent
Pros:

Excellent location with direct access to Lotte Mall, across Namdaemun market and great food options within the property. Great art from Korean artists on the walls

2026-08-07 • via Nuitee
N
naeema • couple • qa
10
كانت إقامة ممتعة جدا
Pros:

قريب من المجمعات والسوق

Cons:

نظافة الفندق آكل الفندق

2026-08-06 • via Nuitee
N
Nancy • family_with_children • us
9
2026-08-05 • via Nuitee
S
Shaima • couple • ae
10
2026-08-05 • via Nuitee
P
Pamela • couple • mx
7
Good
Pros:

I think the location is absolutely incredible. You are just steps away from the station, there is a shopping mall right next to the hotel, and the tourist attractions are very close by.

Cons:

The bathroom design makes it a bit tricky to keep things on the sink counter. That would be my only complaint, but it’s really a very minor issue.

2026-08-04 • via Nuitee
M
Meriem • family_with_children • fr
5
Cons:

Le personnel a l’accueil
Pas de balance dans la salle de bains
Le prix bien trop élevé pour la qualité

2026-08-02 • via Nuitee
M
Mahra • extended_group • ae
10
2026-07-25 • via Nuitee
L
Laura Andreea • couple • dk
10
2026-07-24 • via Nuitee
A
Adil • solo_traveller • us
10
Good service
Pros:

Staff very kind and Food delicious

Cons:

Near by down town and everything

2026-07-24 • via Nuitee
I
Irina • extended_group • ch
10
2026-07-24 • via Nuitee
M
MaricelaS55 • Couples
8
Amazing location!
Pros:

We spent 2 nights at the hotel. Loved the location!
Bedding and bathroom were amazing. Lovely amenities and facilities overall. I rated a 4 because we did not have enough towels in the room, which is a naive mistake for such a high end hotel. Would come back!
I wish the restaurant was open at around 11am to have a cappuccino, but it has specific hours of operations, just like the hotel shop.
Absolutely loved the hotel museum and learning about the history of hotels in Seoul. Worth stopping by and it's free!

2026-07-23 • via Tripadvisor
E
Emi • solo_traveller • sg
8
2026-07-23 • via Nuitee
A
Alketbi • solo_traveller • ae
10
2026-07-23 • via Nuitee
M
Medi • couple • be
10
It was my best experience ever ❤️
Pros:

Lux

Cons:

Nothing

2026-07-21 • via Nuitee
M
Miyuki • couple • jp
10
2026-07-21 • via Nuitee
&
'Aisyah • solo_traveller • sg
10
Pros:

The Best Hotel I stay in Seoul! Best location. Everything was good and staff is wonderful

Cons:

Just the noise from the top room. However, hotel staff did ask to change our room. But we didnt want to. But thanks for helping us to keep the noise level down.

2026-07-19 • via Nuitee
M
Mohammed Essa • family_with_children • ae
7
Its good but would not book again for the same price.
Pros:

The location was good and the staff was very helpful

Cons:

The room was small for the price and the ac in the hotel was not that good

2026-07-18 • via Nuitee