Tivoli Doelen Amsterdam Hotel

Tutto, posizione e servizi soprattutto

The staff was exceptional. The hotel was beautifully appointed. Our room overlooked the canal. The bedding was extremely comfortable. We felt very well cared for. It was a perfect location to see all the sights. The restaurant had a beautiful view overlooking the canal.

Beautiful hotel, very elegant,
Super location, 5 minutes walk from Rokin metro.
We easily got the train from Schiphol airport to Centraal, then the metro to Rokin, about 45 minutes total time & approx €15.
Service was amazing, everyone we met was so friendly & welcoming, there’s a lovely atmosphere as soon as you enter the hotel.
Check in with Omar was easy & effortless.
We had city view room on the 5th floor, balcony was ok, small.
Breakfast was outstanding! So much choice! We had à la carte so we choose French toast & eggs Benedict, delicious.
Also available - bacon, beans, mushrooms, frittata, cereals, pastries, cheese, meat, truly something for everyone.
Beautiful location, right on the canal, super breakfast view.
Totally recommend, nothing not to like here, understated luxury.
We only stayed 1 night & cost was €638 (£530) including breakfast & city tax so it’s a treat but worth it!

مو نفس الغرفه الي اخترتها مو على قد السعر

Very dirty rooms. Got moved to another room and still dirty. Stained carpets,dried fluid and food on both room chairs. Dried dripping on table. Brown,dried fluid in wall. Sticky hairdryer,broken bathroom shelf.
A manager who didn’t seem alarmed about this!
Lobby and restaurant nice, but upstairs rooms and hallways need help. Old and charming is one thing, but old and dirty is another.
Do not book here!!

The service was amazing. The hosts are always there to help or assist you in anyway possible. Everyone is very friendly. Thanks alot hope to see you guys again?

Although this hotel is in a great location, on a pretty street with lots of cafes and restaurants nearby the room was dirty upon arrival with stained carpets and a dead spider on the chair (see photos). I asked the front desk staff to change rooms and they showed me an equally dirty room, only with darker carpet, which the front desk agent pointed out as if that was somehow better ( I guess to cover the dirt rather than have it visible?). He then asked me what I was talking about and to point out to him the dirt. If you see the photos below I don't know how anyone could NOT see it, but he was very dismissive and argumentative.

So I said I’d keep the original room, so I can at least see what I am dealing with, and he said they would clean it when I was out for two hours. They didn't, no one had been in the room when I returned. So then I tried the shower and water started spraying out the edges of the shower head (see photo).

They did fix the shower promptly but then I had to sit on the bed while the cleaner scrubbed the carpet, because it wasn’t done when I was out. The cleaner was trying and did her best but just seemed to not have adequate management and there was so many stains and dirty build up it would have taken hours.

This is definitely not a 5 star hotel. I have stayed in quite a few this year in France and the UK, and this is far beneath the quality and service that one would expect.

This room was booked through Amex under my name and I have included photos. Avoid!!

Location was close to many restaurants and right on the canal.

To anyone looking to reserve this hotel, my advice ? Think twice.
Here comes the rationale:
Our 2 night stay was in the Empress Suite, supposedly one of the top suites where “nothing is a problem” with the room rate reflecting this.

The Empress Suite is on the ground floor so passing pedestrians are literally just outside of the window. Despite the apparent window film, a very uncomfortable feeling.

Again referencing the above, very noisy in the early hours(maybe the only hotel I have stayed at that leaves earplugs on the evening turn down bed tray)

On our first full day we vacated the suite at around 11am for the day, to return at 3:15 to find suite not serviced. This was finally done at 4pm and a shouting match later.

OK, so much for the suite, now to the restaurant Omber. Food acceptable but not to a particularly high level.

However, the most irksome event was ordering a bottle of wine which was presented with the usual flourish, but I noticed the vintage was considerably newer than the list. No apology, no acknowledgment of wrongdoing, just “we ran out of that one” . Just a vain hope that nobody would notice. Totally unprofessional, and perfectly avoidable.

As a final comment, the staff were generally friendly and helpful, but it is all too obvious there are not enough of them.

Konumunu tasarimini

The location is the best location in Amsterdam. It’s the only part of Amsterdam I would wish to stay. It was my first time in this hotel but I’ve been to Amsterdam many many times. The room was nice but it was really the staff and the breakfast that stood out. Really excellent

Location