Best Western Plus Bourbonnais Hotel & Suites

Hotels
•
Best Western Plus
8 (456 reviews)
62 Ken Hayes Dr , Bourbonnais , US
+1 815-932-4411

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Missing amenities

Categories

Cleanliness
7.33
There were several cleanliness issues reported, including dirty refrigerators and mold in the shower curtain.
Service
8.8
Service was mostly good, but some negative experiences were noted, including staff not being attentive.
Location
8.84
Location was generally convenient for most guests.
Room Quality
8.29
Room quality varied, with some updates but also complaints about cleanliness and amenities.
Amenities
6.82
Many complaints about missing kitchenware, closed pool, and inadequate breakfast offerings.
Value for Money
8.28
Given the issues reported, some felt that the value did not meet expectations.
Food and Beverage
6.83
Food quality and availability received mixed reviews with complaints about breakfast.
Overall Experience
8.8
Despite the challenges mentioned, many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:25

Property Description

Convenient Location
Situated just off Interstate 57 in eastern Illinois, only an hour south of Chicago, Best Western Plus Bourbonnais Hotel & Suites is the ideal stopover for travelers. Adjacent to the Hidden Cove Family Fun Park, guests can enjoy a range of entertainment options right at their doorstep.

Comfortable Accommodation
Each room at the hotel offers modern amenities such as free Wi-Fi, cable TV, microwave, refrigerator, and coffee-making facilities. The perfect retreat after a day of travel or exploration.

Relaxing Facilities
Unwind in the indoor pool, stay active at the fitness center, or catch up on the latest news with complimentary newspapers. The hotel ensures a comfortable stay with convenient facilities for all guests.

Book your stay at Best Western Plus Bourbonnais Hotel & Suites for a seamless blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8
Based on 456 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 8.29
Amenities: 6.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.8
W
Willie • couple • us
10
2026-09-08 • via Nuitee
S
Suzanne • solo_traveller • us
5
Didn't like the blood stain sheet and not getting the right sheet
Pros:

The softness

Cons:

Blood stain in sheets

2026-09-07 • via Nuitee
B
Briana • couple • us
7
Pros:

Hot breakfast daily. Plenty of parking. Good location. Nice size room! Comfy bed.

Cons:

My room was next to a stairwell that slammed all night long and throughout the day. My rest was interrupted so many times. Also shower had hair in it when I checked in.

2026-08-24 • via Nuitee
J
Jim • solo_traveller • us
4
Pros:

The staff was polite.

Cons:

Older facility that had been renovated but not too well. Old sticky carpet, bathtub older, bathroom had old and moldy grout.

2026-08-24 • via Nuitee
E
Ellen • extended_group • us
2
2026-08-23 • via Nuitee
E
Ericka • solo_traveller • us
1
Worst place to stay
Pros:

I like the location

Cons:

Bro is nasty to upgrading me to a suite and then told me I had to pay the difference because they didn’t have any more room left toilet overflowed. The sheets was on backwards and the room was not clean.

2026-08-20 • via Nuitee
C
Chris • family_with_children • us
9
2026-08-05 • via Nuitee
S
Shakevia • couple • us
10
2026-07-25 • via Nuitee
L
LaTonyia • couple • us
10
2026-07-24 • via Nuitee
A
Alessia • solo_traveller • us
1
2026-07-23 • via Nuitee
N
Nesena • family_with_children • us
8
Pros:

The location was super convenient for my travels. With plenty of options for food and shopping.

2026-07-20 • via Nuitee
A
ALIVIA • family_with_children • us
8
2026-07-20 • via Nuitee
L
Lisa • extended_group • us
9
2026-07-19 • via Nuitee
M
Megan • family_with_children • us
7
2026-07-10 • via Nuitee
A
Avalon • family_with_children • us
1
2026-07-09 • via Nuitee
L
Leon • solo_traveller • us
1
2026-07-08 • via Nuitee
A
Alshandra • couple • us
7
It was good for its purpose.
Pros:

Property was in a great location for the ONU campus

Cons:

Could have been cleaner and staff more willing to help in navigating food.

2026-07-08 • via Nuitee
B
Barby • couple • us
7
2026-07-06 • via Nuitee
J
Juanita • couple • us
10
2026-07-05 • via Nuitee
R
Rabecca • couple • us
10
We highly recommend and will be coming back
Pros:

I love everything about this hotel and the King w sofa bed room I stayed in. Definitely coming back.
We utilized the bar, restaurant, and gaming area for several hours!
The room was clean and spacious. The AC was quiet. The bathroom was nice and spacious. She shampoo and body wash were really good. (Citrus scent). The tub actually had a no-slip mat built in.
Most hotel bathrooms the floor of the tub is smooth and slippery. Not here! You have thought of everything
The staff was nice and friendly.

Cons:

Absolutely nothing.

2026-07-04 • via Nuitee