Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall by IHG

Hotels
•
Holiday Inn Express
8.4 (343 reviews)
2501 South Shirley Avenue , Sioux Falls , US
+1 605-361-0122

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great, helpful and friendly staff
Excellent, convenient location
Consistently praised breakfast (wide options, gluten-free available)
Generally clean and spotless rooms
Spacious rooms mentioned
Cons:
Room quality issues: mattresses needing replacement or with holes
Weak/unsafe shower floor reported (room 314)
Sticky stain on carpet in one room
Poor TV reception in at least one review
Noise from other guests at night
Incorrect signage/name on building noted

Categories

Cleanliness
8.8
Generally praised as very clean and spotless in multiple reviews, though isolated issues were noted (sticky stain on carpet in one room).
Service
9.6
Staff repeatedly praised as great, very helpful and friendly; several guests singled out the staff as a highlight of their stay.
Location
9.3
Multiple mentions of a convenient, central location close to restaurants and shopping (Cracker Barrel within walking distance).
Room Quality
6
Several negative mentions: weak/unsafe shower floor (room 314), mattresses needing upgrades or with large holes — room quality detracted from some stays.
Amenities
7.6
Mixed: breakfast offerings are strong, but guests reported issues with TV reception and lack of spare mattresses when needed.
Value for Money
8.4
Standard quality for this hotel tier
Food and Beverage
9.4
Breakfast repeatedly described as awesome/outstanding with a wide selection (including gluten-free and meat options); food quality rated highly.
Overall Experience
8.1
Overall positive stays with clean rooms and good service, but sleep was impacted for some by noisy late-night guests and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location near Augustana College
Located just 3 miles from Augustana College, Holiday Inn Express Hotel & Suites Sioux Falls at Empire Mall offers a prime location for visitors.

Modern Amenities for Comfort
Enjoy a relaxing stay in our guest rooms featuring free Wi-Fi, flat-screen cable TV, coffee facilities, and a work desk. Unwind in our indoor pool or break a sweat in the on-site gym.

Convenience at Your Fingertips
With on-site laundry facilities, a convenience store, and proximity to attractions like the Great Plains Zoo and Wild Water West Waterpark, we ensure a hassle-free and enjoyable stay for our guests.

Book your stay now at Holiday Inn Express Hotel & Suites Sioux Falls at Empire Mall for a memorable experience.

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and fees may apply.

The complimentary airport shuttle service ends at 10pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSD

Location

Guest Reviews

8.4
Based on 343 reviews
Cleanliness: 8.8
Service: 9.6
Location: 9.3
Room Quality: 6
Amenities: 7.6
Value for Money: 8.4
Food and Beverage: 9.4
Overall Experience: 8.1
A
Amanda • couple • us
8
2026-11-07 • via Nuitee
A
Amanda • couple • us
8
2026-11-07 • via Nuitee
C
Clarice • couple • us
10
2026-11-05 • via Nuitee
S
Sherry • couple • us
10
2026-11-02 • via Nuitee
L
Lacy • family_with_children • us
10
Definitely would book again, worth the price !
Pros:

Big breakfast so many options, room was clean, shower was nice

Cons:

Nothing !

2026-11-01 • via Nuitee
A
Angie • couple • us
7
2026-11-01 • via Nuitee
A
Angie • couple • us
7
2026-11-01 • via Nuitee
D
Dave • couple • us
9
Will come back if they upgrade! You have a great staff
Pros:

Great Staff, great meals, great location why is the name on building different ? it should read Hilton!! Come on guys your better than that, change sign!!
, need to do some upgrades with facility, felt like I was going to fall through shower when I entered! Floor is weak!
Mattress on king bed needs upgrading.

Cons:

Sign identifying location , mattress , felt like floor was weak in room 314. Please test it yourself

2026-10-30 • via Nuitee
S
Stephen • couple • us
9
2026-10-29 • via Nuitee
S
Scott • couple • us
10
2026-10-26 • via Nuitee
J
Janet • family_with_children • us
10
Great location and hotel was great. Will stay here again!
Pros:

Spacious room and clean!

Cons:

Na

2026-10-25 • via Nuitee
N
Nikki • solo_traveller • us
10
2026-10-14 • via Nuitee
T
Tatyana • couple • us
10
2026-10-13 • via Nuitee
P
Patty • couple • ie
10
Good stop!
Pros:

We always like to stay at Holiday Express !

2026-10-08 • via Nuitee
J
Joseph • couple • us
10
2026-10-07 • via Nuitee
D
David • couple • us
9
2026-10-07 • via Nuitee
M
Michaela • couple • us
8
2026-09-19 • via Nuitee
D
Donald • extended_group • us
9
Very pleasant stay
Pros:

Very clean, perfect location, staff was very helpful. Breakfast was awesome.

Cons:

Have nothing bad to say.

2026-09-07 • via Nuitee
V
Vicky • extended_group • us
10
Excellent place to stay .
Pros:

Our overall experience was outstanding. Room was spotless food was excellent. Staff very friendly would highly recommend to family and friends .

Cons:

Nothing

2026-09-04 • via Nuitee
M
Matthew • couple • us
8
2026-09-01 • via Nuitee