Holiday Inn Express Richmond-Mechanicsville by IHG

Hotels
•
Holiday Inn Express
7.7 (401 reviews)
7441 Bell Creek Road , Mechanicsville , US
+1 804-559-0022

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very friendly/helpful staff (Christina, Hope mentioned)
Comfortable/soft beds
Good/convenient location
Breakfast praised as delicious and attentive cook
Pool enjoyed by some (when open/well maintained)
Cons:
Serious cleanliness problems: mold/mildew smell, wet/stained carpets, filthy rooms
Reservation failures (confirmed booking not honored)
Pool closed/green at times; some broken equipment (waffle maker)
Maintenance issues: loose toilet seat, toilet not working, chipped tile
Concerns about price/value

Categories

Cleanliness
3.5
Multiple reviews report serious cleanliness issues: mold/mildew smell, wet carpets, stained carpets, dirty floors and crumbs; several guests called rooms 'filthy'.
Service
10
Service is consistently praised — staff described as friendly, caring and helpful (named staff: Christina, Hope); staff tried to help with reservation problems and assisted guests.
Location
9.5
Location repeatedly cited as very good/convenient and 'perfectly along the route' for travelers.
Room Quality
6.5
Mixed room quality: comfortable/soft beds reported but issues include stains on carpet, chipped tile, loose or malfunctioning toilet and occasional dampness.
Amenities
7.6
Mixed amenities: breakfast generally good and pool noted as well maintained by some, but there are reports of a green/closed pool and broken waffle maker.
Value for Money
6
Value is questioned by some guests — price concerns and maintenance/cleanliness issues reduce perceived value despite good service and breakfast.
Food and Beverage
9.5
Breakfast is frequently praised (delicious, cook described as kind and helpful); occasional equipment issues (waffle maker) noted but overall positive F&B sentiment.
Overall Experience
9
Overall impressions are mixed but often positive about staff and breakfast; however, significant cleanliness and reservation issues tempered experiences for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
Located just off Interstate 295, the Mechanicsville Holiday Inn Express Richmond-Mechanicsville offers easy access for travelers. Only 13.9 km from Downtown Richmond and 19 km from the Richmond International Airport, our hotel is the perfect choice for both leisure and business guests.

Comfortable Accommodations
Each room at the Holiday Inn Express Richmond-Mechanicsville is designed for your comfort and convenience, featuring amenities such as air conditioning, a desk, cable TV, microwave, and refrigerator. Whether you're here for a short stay or an extended visit, our rooms provide everything you need for a relaxing experience.

Exceptional Amenities
Start your day right with a delicious hot breakfast served every morning. Stay active in our fitness center, unwind by the outdoor pool, or stay connected with free WiFi throughout the hotel. Our 24-hour front desk, business center, and coin laundry facilities ensure that all your needs are met during your stay.

Book your stay at the Holiday Inn Express Richmond-Mechanicsville now and enjoy a seamless and comfortable experience during your visit to Mechanicsville.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

7.7
Based on 401 reviews
Cleanliness: 3.5
Service: 10
Location: 9.5
Room Quality: 6.5
Amenities: 7.6
Value for Money: 6
Food and Beverage: 9.5
Overall Experience: 9
A
Andrew • solo_traveller • us
1
Totally non-existent
Cons:

Confirmed and paid-for reservation thru booking.com was non existent at holiday inn. We did NOT get a room since they were full. Staff tried to help but we had to search on our own for a room for that night. Booking.com agent on phone was totally useless

2026-10-30 • via Nuitee
D
Diana • couple • us
10
Pros:

The bed was very comfortable and not worn out like in so many hotels.

2026-10-30 • via Nuitee
I
Ivy • couple • us
7
2026-10-28 • via Nuitee
B
Bella • couple • us
10
2026-10-27 • via Nuitee
D
Diane • family_with_children • us
10
2026-10-23 • via Nuitee
J
Jacqueline • couple • us
5
2026-10-18 • via Nuitee
B
Bradley • couple • us
9
Great friendly staff. Helped get issue with reservation worked out.
Pros:

Great location. Friendly staff.

Cons:

A/C in room could have worked a tad better

2026-10-16 • via Nuitee
C
Crystal • couple • us
8
2026-10-15 • via Nuitee
M
Melissa • couple • us
6
2026-09-12 • via Nuitee
R
Roger • couple • us
4
Not great overall.
Cons:

Chipped tile, dirty floor in bathroom, dirty floor all over, receptacle glued black, just generally dumpy.

2026-09-08 • via Nuitee
A
Alan • couple • us
6
Room was clean & comfortable. Disappointed that pool was green on a 98 degree day.
Pros:

Breakfast was adequate

Cons:

Waffle maker was not working
Pool was green/ closed

2026-09-08 • via Nuitee
H
Harpal • solo_traveller • us
8
2026-08-28 • via Nuitee
C
ChaRonda • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-08-27 • via Nuitee
A
Arthur • extended_group • us
10
Stay here and you'll leave with a smile on your face!
Pros:

The staff was the friendliest that I have ever met at a Holiday Inn Express.

Cons:

Nothing.

2026-08-25 • via Nuitee
V
Victoria • couple • us
10
Pros:

The breakfast was delicious each day no complaints and the cook was very nice and kind and very respectful and helpful he really made our stay a pleasant one also

Cons:

Didn’t dislike anything was a pleasure too stay there

2026-08-24 • via Nuitee
J
Jenise • family_with_children • us
6
Friendly staff wouldn’t stay again
Pros:

Christina at the front desk was amazing so caring, compassionate, super sweet, educated and professional. I really liked her! Also Hope who works the kitchen and serves breakfast is amazing as well super sweet. She was wonderful with my granddaughters. She was caring, smiling all the time just like Christina. She had everything prepared everything ready. He was ready to help anybody with whatever she could help with not just us but people around us. She greeted and talked to everybody.

Cons:

Smells like pure mold and mildew very old facilities. Rude rooms need to be cleaned better especially in the bathrooms around the floor corners, but not even so much that the place smells so mildewy it is so damp that your bedsheets are wet. The carpet is wet. Just everything is wet. It only reminded me of the really horrible motels in Wildwood, New Jersey and Ocean City, New Jersey, all across New Jersey and other states. It smelled really bad from the second. I walked into the hotel. I almost walked right back out, but I did not want to lose my money. All the housekeepers were very friendly. Every time they saw me in the elevator or walking in the hallway they all greeted me. They were all super friendly, and they did what they could as far as fixing the bed and having things prepared and ready. I just think they need somebody separate separately to go in there and clean the floors and corners deep cleaning every time or at least a couple times a week.

2026-08-09 • via Nuitee
L
Lewis • couple • us
10
2026-08-08 • via Nuitee
D
Donna • solo_traveller • us
10
2026-08-03 • via Nuitee
C
Charles • solo_traveller • us
9
2026-07-23 • via Nuitee
H
Hall • family_with_children • us
8
It is a good hotel for the most part
Pros:

Pool and breakfast and room was nice

Cons:

The toilet didn’t work well and I had to fix it myself because nobody came to do it

2026-07-23 • via Nuitee