Copthorne Hotel and Resort Lakefront Queenstown

Hotels
•
Copthorne Hotels
7.7 (2024 reviews)
27 Frankton Road , Queenstown , nz
+64 3 450 0260

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Beautiful views
Comfortable beds
Cons:
Smelly rooms
Slow housekeeping
Confusing layout

Categories

Cleanliness
6.95
Rooms were very smelly; housekeeping was slow and not thorough.
Service
7.45
Mixed feedback; staff was sometimes slow and not very helpful.
Location
8.95
Location is awesome with beautiful views and easy access to downtown.
Room Quality
7.45
Some rooms had unpleasant smells and confusing layouts.
Amenities
7.95
Amenities were generally good, but some services could improve.
Value for Money
7.45
Some felt it was overpriced given the issues with cleanliness and service.
Food and Beverage
7.95
Food quality was good, but some found it too pricey.
Overall Experience
7.45
Overall experience was decent but marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:17

Property Description

Stunning Lake Views and Mountain Access

The Copthorne Hotel & Resort in Queenstown offers breathtaking views of Lake Wakatipu and the Remarkables mountain range. With easy access to top ski areas like Coronet Peak and Cardrona, it's a perfect choice for nature lovers and adventure seekers.

Comfortable Rooms and Dining with a View

Featuring 240 spacious guest rooms, including suites with stunning lake views, the hotel ensures a comfortable stay. Enjoy free WiFi, balcony options, and dining at The Impressions Cocktail Bar and Restaurant with panoramic lake and mountain vistas.

Relaxation and Convenience

Unwind in the 2 spa pools, take in the picturesque surroundings, and make the most of the year-round resort amenities. Whether you're exploring the outdoors or simply enjoying the views, Copthorne Queenstown Hotel offers the perfect retreat.

Book now for an unforgettable stay at Copthorne Hotel & Resort Queenstown!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note that private off-street car parking is limited and subject to availability at time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 15 per day.

Location

Guest Reviews

7.7
Based on 2024 reviews
Cleanliness: 6.95
Service: 7.45
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
S
Simone • solo_traveller • au
9
2026-07-25 • via Nuitee
N
Naomi • couple • au
7
Beautiful location
Pros:

The spa, view and room service

Cons:

The bed was a little uncomfortable

2026-07-24 • via Nuitee
M
mabeys • solo_traveller • nz
8
2026-07-22 • via Nuitee
A
Aline • solo_traveller • au
7
Pros:

Amazing view, quiet location, beautiful architecture, nice to have breakfast option available and reception 24hrs. Spacious rooms.

Cons:

Lots of room for improvement, starting from replacing broken/rusty items around the room, breakfast food could be significantly improved (e.g. No PINK pork sausages, replacing broken food display items, etc). Bed was saggy and uncomfortable.

2026-07-22 • via Nuitee
T
Tasha • family_with_children • au
5
2026-07-21 • via Nuitee
N
Nick • couple • gb
4
Not enjoyable. We will not stay there again. Very poor vslue for money.
Pros:

Location

Cons:

It was very tired and worn. Very little soundproofing. Rooms were old. Furniture marked. Bathrooms old. Breakfast pretty poor

2026-07-21 • via Nuitee
A
Ashnil Prakash • solo_traveller • nz
10
2026-07-20 • via Nuitee
N
Nolene • solo_traveller • au
5
2026-07-20 • via Nuitee
A
Ashnil Prakash • solo_traveller • nz
10
2026-07-20 • via Nuitee
B
B SILA • solo_traveller • nz
8
2026-07-20 • via Nuitee
A
Ashnil Prakash • solo_traveller • nz
10
2026-07-20 • via Nuitee
H
Honey • family_with_children • nz
10
2026-07-17 • via Nuitee
H
Honey • family_with_children • nz
10
Good stay
Pros:

Location is too big hotel and big resort

Cons:

All good

2026-07-17 • via Nuitee
M
Murray • family_with_children • nz
5
Suitable
Pros:

location

Cons:

Showers are no good. Shower curtins are 1980s level, water also got colder as day went on. Invest in your bathrooms

2026-07-17 • via Nuitee
L
Lionel • family_with_children • pf
10
Exceptionnelle
Pros:

La proximité du centre ville

Cons:

RAS

2026-07-17 • via Nuitee
P
Palauni • couple • nz
10
2026-07-16 • via Nuitee
S
Sarah • couple • au
7
Reccomend
Pros:

Spa and view of the lake and the cocktails at happy hour.

Cons:

The sheets on the bed didn’t fit properly.

2026-07-16 • via Nuitee
R
Rohan • couple • nz
8
2026-07-15 • via Nuitee
B
Bonnie • couple • nz
9
Great stay
Pros:

Location

Cons:

Nothing

2026-07-15 • via Nuitee
J
Jillian • couple • nz
7
Good stay
Pros:

Good location, friendly staff, luggage storage, near to bus stop.

Cons:

The bath tub and shower had hairs in from the previous guests. Sticky mark on the table. Shower pressure was very low on the first night, fixed for the second night.

2026-07-14 • via Nuitee