Copthorne Hotel Merry Hill-Dudley

Hotels
Copthorne Hotels
8.2 (5798 reviews)
The Waterfront, Level Street , Dudley , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.16
There were reports of cleanliness issues, including yellow staining and unclean bathrooms.
Service
9.63
Reviews frequently highlight the friendliness and helpfulness of the staff.
Location
8.67
The location is appreciated as being close to family, with a good view.
Room Quality
8.12
Rooms were described as spacious but dated; upgrades appreciated by many guests.
Amenities
8.65
Great facilities were mentioned, though busy and limited access at times.
Value for Money
7.61
Mixed opinions on value; some found it reasonable but noted quality issues.
Food and Beverage
6.66
Several reviews criticized the food quality and variety, indicating disappointment.
Overall Experience
9.13
Many guests expressed a strong overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:24

Property Description

Waterfront Setting and Marina Views

Located in the heart of the Black Country, Copthorne Hotel Merry Hill Dudley offers a picturesque waterfront setting with stunning views of the canal's marina.

Luxurious Amenities

Indulge in the hotel's top-notch facilities, including a fitness and wellness center with a sauna, steam room, hot tub, and indoor swimming pool. The contemporary rooms feature flat-screen TVs, en-suite bathrooms, and 24/7 room service.

Gastronomic Delights and Nearby Attractions

Savor fine cuisine at the on-site restaurant, enjoy drinks at the bar, and explore the nearby Merry Hill Shopping Centre and various attractions like Cadbury World and the Dudley Zoo.

Experience luxury and convenience at Copthorne Hotel Merry Hill Dudley - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.2
Based on 5798 reviews
Cleanliness: 7.16
Service: 9.63
Location: 8.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 9.13
K
Kirsty ann may solo_traveller gb
10
2026-08-08 via Nuitee
S
Shirley couple gb
8
My stay was very enjoyable. The staff on reception were very accommodating and friendly.
Pros:

The spa was great. Also there was ample parking.

Cons:

The Club room could do with updating aesthetically.

2026-08-08 via Nuitee
T
Tinkler solo_traveller gb
9
Pros:

Comfortable bed lovely staff.

Cons:

Nothing

2026-08-08 via Nuitee
B
Brenda family_with_children gb
3
Cons:

Cleanliness, shower curtain dirty, stained toilet and bath tub

2026-08-08 via Nuitee
D
David family_with_children im
7
You are paying for location. Not for incl services.
Pros:

Good location. Within walking distance of Merry hill shopping centre.
Decent rooms with space.

Cons:

Cannot believe that onsite parking needs to be paid for. Why do I need to become a member of another group want to spam me with email marketing just to not have to pay to stay on the property. Should be included in the cost of accommodation. Next time I’ll happily park at merry hill and walk up. Ridiculous!
Air conditioning would have been welcome.
Breakfast should be included for the price you are paying.

2026-08-08 via Nuitee
N
n family_with_children gb
4
2026-08-07 via Nuitee
A
Aggie solo_traveller gb
8
All went well
Pros:

ok

Cons:

clean and standard

2026-08-07 via Nuitee
J
Jayne solo_traveller gb
10
Pros:

Just love every thing about this beautiful hotel and amazing, lovely staff ,special our waterfront room.

Cons:

Nothing not to like

2026-08-07 via Nuitee
M
M5571OUchristopherm Business
10
Friendly staff with a smile.
Pros:

Stayed for 11 days working for Tata UK in round oak rail.The staff were super friendly and made me and my colleagues feel very welcome,Vikki and all the restaurant staff really worked hard to ensure we had good friendly service with a smile,we also enjoyed breakfast.But the only complaint was with the change on weekends to ordering food at the bar and no air conditioning in the rooms,but everything else was good and I really enjoyed my stay so thank you to all the staff Chris.

2026-08-06 via Tripadvisor
S
Sover solo_traveller gb
10
Pros:

Very nice hotel, we enjoyed our stay.
Thank you .

2026-08-06 via Nuitee
S
stephen couple gb
10
Pros:

very enjoyable stay .we have been 3 times now and each one makes us want to book again. room claen with comfortable bed.ideal location for shoping and walks along the canal.

Cons:

.

2026-08-06 via Nuitee
H
Hartley Keith solo_traveller gb
8
2026-08-06 via Nuitee
J
Jessica couple gb
9
2026-08-05 via Nuitee
C
Coggins family_with_children gb
9
2026-08-05 via Nuitee
M
Mark couple gb
10
To hot in room
2026-08-05 via Nuitee
B
Brumitt solo_traveller es
10
Pros:

Excellent facilities location fantastic would recommend for anyone wanting to travel to UK

Cons:

There was nothing to dislike everything was excellent

2026-08-05 via Nuitee
J
Jayne solo_traveller gb
8
2026-08-05 via Nuitee
A
Alan couple gb
7
Nice staff, good parking and location but rooms looking very 90’s dated and no aircon
Pros:

Location was good for Dudley

Cons:

No air conditioning in any of the rooms. Really would expect air con in premium rooms and king suite

2026-08-04 via Nuitee
D
Duchess 1 solo_traveller gb
10
Pros:

Enjoyed our stay again at the Copthorne will go again x

2026-08-04 via Nuitee
M
Monica solo_traveller gb
8
Pros:

Great stay

Cons:

N/a

2026-08-04 via Nuitee