Leonardo Boutique Hotel The Lancaster Amsterdam

Hotels
•
Eden Hotels - The Netherlands
7.8 (3866 reviews)
Plantage Middenlaan 48 , Amsterdam , nl

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Board games/puzzles
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Unexpected charges

Categories

Cleanliness
6.35
Rooms reported to be dirty and smelly, which greatly impacted the overall experience.
Service
7.82
Mixed experiences; some friendly staff but also reports of rude service.
Location
9.35
Conveniently located, peaceful area close to the center.
Room Quality
6.81
Rooms were described as small and uncomfortable, with some issues reported.
Amenities
7.34
Lack of expected amenities such as TV and WiFi in rooms.
Value for Money
6.3
Unexpected charges at checkout, along with previous overcharges.
Food and Beverage
9.34
Positive mention of breakfast provided.
Overall Experience
9.12
Despite some negatives, the bed issue was resolved well and location appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:04

Property Description

Charming Amsterdam Town House:
The Lancaster Hotel Amsterdam is a charming Amsterdam town house located in the greenest part of the city centre, offering a quaint and cozy atmosphere for your stay.

Convenient Amenities:
Enjoy the convenience of free WiFi, TV, tea and coffee making facilities in all rooms. The 24-hour lounge with free WiFi and a vending machine with snacks adds to the comfort of your stay.

Excellent Transport Connections:
With the nearest bus and tram stop just 150 metres away, exploring Amsterdam is a breeze. Dam Square and Central Station are easily accessible, making sightseeing effortless.

Book your stay at The Lancaster Hotel Amsterdam for a delightful and convenient experience in the heart of Amsterdam.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for € 7.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 3866 reviews
Cleanliness: 6.35
Service: 7.82
Location: 9.35
Room Quality: 6.81
Amenities: 7.34
Value for Money: 6.3
Food and Beverage: 9.34
Overall Experience: 9.12
B
Bjarte Oliver • extended_group • no
9
2026-05-29 • via Nuitee
A
Anna • solo_traveller • gb
10
A wonderful comfortable stay and I hope to return soon!
Pros:

Breakfast was very nice there was so much choice.
I liked my room. The staff were extremely helpful and friendly and came to help me quickly when I couldn’t get the express machine to work. They soon sorted it out and showed me how.
I think they could do with some instructions in the room on a card - for the air con and the shower and the coffee machine plus the phone number of reception.
A wonderful stay and would love to go back.

Cons:

There was no ground decaf coffee downstairs with breakfast available, only instant, so I had to use the coffee machine in my room to have a decaff cofffee with ground.
There was a little noise due to building work going on but it was a minimal inconvenience.
I had to take 2 separate lifts up to my room which was confusing and they were slow.
Otherwise all good.

2026-05-29 • via Nuitee
J
Julia • solo_traveller • de
10
Pros:

Sehr nettes Personal, gute Lage, schön große Zimmer

Cons:

Etwas durchgelegene Betten

2026-05-29 • via Nuitee
S
Sara • couple • it
10
Consiglio vivamente, posizione strategica!
Pros:

Cordialità
Precisione
Prontezza
Pulizia

Cons:

Niente

2026-05-29 • via Nuitee
C
Courtney • couple • gb
10
Perfect stay for a vist to Amsterdam
Pros:

Easy online or self service check in
Staff were friendly throughout the whole stay
Tram was outside which was easy to navigate
20 minute walk from the main centre
Clean and comfortable rooms

2026-05-29 • via Nuitee
M
Malgorzata • couple • pl
10
Wow
Pros:

Najfajniejsze było bardzo wygodne łóżko

Cons:

Wszystko mi się podobało

2026-05-29 • via Nuitee
A
Alba • extended_group • es
10
2026-05-28 • via Nuitee
M
Maria Theresa • solo_traveller • at
9
Pros:

Das Entrée, der schöne Garten, die stylische Einrichtung, der Wohnzommer-Charakter, das Schachspiel auf dem Tisch...

Cons:

Zimmerservice nicht automatisch

2026-05-28 • via Nuitee
A
Alessandra • solo_traveller • gb
3
Nice location but overpriced
Pros:

Great location.

Cons:

For 260€ I was given a room underground, almost empty with stains on the carpet and no toiletries.

2026-05-28 • via Nuitee
S
STACY • solo_traveller • gb
10
Amazing Hotel, a must. Book it now.
Pros:

2 min walk to the tram stop (Tram 14 Flexopark from Centraal Station (we got the train from the airport for about €7 15mins or so), get off at Artis - we got the 72hr tram travel pass for €21, you just tap in tap out). We travelled to most districts of the city, no more than 15 mins and they are extremely regular). From station to Artis aboit 10mins). Quiet location, quiet hotel - we were in the new section of the hotel (room 300) & could hear the tram at times - but didnt wake me up and I'm a light sleeper & we had a heavy stepper above us which can't be helped! Staff helpful & friendly. Twin room & we got a double twin room which was a surprise, plus a little welcome note & offer of complimentary drinks (we didn't take the offer) which was a lovely touch. Rooms clean. Beds amazingly comfy. Shower was fantastic. Plenty of towels. Coffee machine. Hairdryer. Shampoo/shower gel & conditioner provided (smelt lovely). Air conditioning (button on top). No negatives. We didn't have breakfast, we ate later on in the day in the many cafes in the city but there are 3 cafés next to or across the road from the hotel, small bar/pub & a takeaway. If I ever return, I'll definitely rebook here and recommend. Perfect location, perfect hotel, perfect city, perfect break away.

Cons:

Wasn't a huge issue as only stayed 2 nights but no wardrobes just hooks and a few hangers on the wall (bouji boutique style). There was a little step in & out of the bathroom, I was conscious of forgetting it during the night! Really picky - toilet paper wasn't the best of quality.

2026-05-27 • via Nuitee
R
ROSARIO • solo_traveller • es
8
2026-05-26 • via Nuitee
R
rusch • family_with_children • it
10
Pros:

Gentilezza cortesia e ambiente

2026-05-26 • via Nuitee
H
Henck • solo_traveller • za
10
2026-05-25 • via Nuitee
J
Jan • couple • cz
8
2026-05-25 • via Nuitee
M
Monir • couple • de
6
2026-05-25 • via Nuitee
F
Fransson • couple • se
8
2026-05-25 • via Nuitee
L
lisa • extended_group • it
10
2026-05-25 • via Nuitee
E
Emma Ósk • couple • is
9
Great place at an amazing location whose photos don’t do it justice
Pros:

Great location, easy to walk to and from, and friendly staff.

Cons:

There were some renovations being done on the hotel and the a/c didn’t seem to work.

2026-05-25 • via Nuitee
Z
Zainab • couple • ie
10
Very fun and safe stay with a clean comfortable room!
Pros:

I liked the location and how clean it was and the staff were exceptionally friendly and helpful!

Cons:

There wasn’t anything I disliked about it, it was in a good location with good transportation options and the room was very comfortable

2026-05-24 • via Nuitee
A
Andrea • couple • es
10
Increíble cómoda y limpia estancia
Pros:

La limpieza impecable. La cama increíblemente cómoda y super limpia, una nube. Nuestra habitación estaba en un sótano, pero era muy amplia con aire acondicionado. El baño impecable y super cómodo: espacioso, con baldas, las toallas suaves. El personal híper servicial, nos dieron cápsulas de café de sobras, toallas limpias cuando las solicitábamos al instante… la zona estaba genial conectada, cogiendo el tranvía 14 (que está a 2 min) llegas a la Estación Central.

Cons:

La única pega es que el aire acondicionado era lioso a la hora de programar y que no nos avisaron de que el servicio de limpieza debía solicitarse por QR. Son fallos pequeños, la verdad es que el hotel es una maravilla.

2026-05-24 • via Nuitee