Grand Copthorne Waterfront Hotel Singapore

Hotels
Millennium Hotels
8.6 (3562 reviews)
392 Havelock Road , Singapore , sg

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Delicious food
Cons:
Ants in the room
Limited lounge area

Categories

Cleanliness
7.6
Ants were seen in the room, indicating a cleanliness issue.
Service
9.6
The service was exceptional during the wedding preparations and staff were very attentive.
Location
9.1
The hotel's central location made it easy for guests to access.
Room Quality
8.1
The room was neat and comfortable with good views.
Amenities
8.6
Good amenities, including a beautiful decor and LED screen for events.
Value for Money
8.1
While it may be pricier, the quality of service justifies the cost.
Food and Beverage
9.1
The food quality was excellent, with attentive chefs catering to feedback.
Overall Experience
8.6
A highly satisfying experience overall with memorable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 18:55

Property Description

Luxurious Riverfront Location
Grand Copthorne Waterfront, nestled along the Singapore River, provides a picturesque setting with stunning city or river views from its luxurious rooms. Enjoy the convenience of being just a 5-minute drive from Orchard Road, Singapore's famous shopping district.

Diverse Dining Options
Indulge in a culinary journey at the hotel's 4 restaurants, offering a range of cuisines from international buffet-style at Food Capital to traditional Shanghainese dishes at Grand Shanghai. Don't forget to unwind with a cocktail at Tempo before your meal.

Convenient Amenities
From the outdoor pool to the on-site gym facility, guests can relax and stay active during their stay. Benefit from free WiFi, multi-lingual staff assistance, and laundry services to make your experience seamless.

Experience luxury and convenience at Grand Copthorne Waterfront - book your stay now for an unforgettable Singapore getaway!

Important information:

• Executive Club Lounge is open from 7AM to 10PM daily. Guests with Club Lounge access can choose between a Daily Set Menu breakfast served at the Club Lounge from 7AM to 10AM (last order at 9:45 AM), or enjoy a buffet breakfast at Food Capital on Level 1 from 6:30 AM to 10:30 AM (last order at 10:00 AM).

• Club Lounge guests can also enjoy afternoon high tea and unlimited evening cocktails in the lounge.

• Guests age 12 years old and under, accompanied by an adult, are welcome at Executive Club Lounge before 5:30PM.

• We kindly ask that Executive Club Lounge guests with children maintain a calm and restful ambiance for the enjoyment of all guests.

• Bar services outside of cocktail hour and those not included in club membership are chargeable.

• Should you wish to invite additional guests to the Executive Club Lounge, please contact our Executive Club Lounge team for the charges.

• All prices quoted are subject to 10% service charge and prevailing Goods and Services Tax.

• DRESS CODE: Smart and casual attire as well as covered shoes are required at the Executive Club Lounge. Kindly note that shorts, bathing suits, sports attire, athletic wear, torn or cut off clothing, offensive prints, see-through clothing, baggy clothing, slippers, singlets or tank tops are not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 100 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3562 reviews
Cleanliness: 7.6
Service: 9.6
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 9.1
Overall Experience: 8.6
N
Nomad22382915556 Family
10
Birthday celebrations at FoodCapital Resturant
Pros:

1 August 2026. We chose to celebrate our birthday family lunch at FoodCapital buffet restaurant.

We are regular customers because the quality of food & service at this restaurant is a big draw for us.

The Resturant continues to have scrumptious, delicious & fresh selections of food at the buffet.

Ms Sally is always so helpful, attentive & warm with her service.

As it was a party of 20 people, she arranged for the complimentary birthday cake with candles to be presented at separate long table, so that her colleague, Ms Susan could take a good group photo to commentate the gathering.

8 complimentary copies of the photo were printed for the 8 families present.

They checked on us constantly to make sure our dinning needs are well taken care of.

Kudos to Ms Sally & Ms Susan. We had a very memorable birthday luncheon at FoodCapital buffet restaurant! ❤️❤️🙏🙏

2026-08-01 via Tripadvisor
G
Global19746928205 Family
10
Good
Pros:

Thanks Shirley for the amazing hospitality!

2026-08-01 via Tripadvisor
F
Freedom44986777636 Couples
8
Comfortable hotel
Pros:

The environment near the hotel is beautiful and comfortable. I stayed here for two weeks. There are quite a lot of breakfast choices. There are some Japanese cuisine, Indian food, Singaporean local cuisine and so on to choose from. It is very pleasant to walk along the river behind the hotel after breakfast every morning. The room service is also good. LiGe, who serves us, is doing her best to clean the room every day.

2026-07-31 via Tripadvisor
T
Trek24581580942 Family
10
Great
Pros:

We had a wonderful dining experience. The food was delicious, the environment was comfortable, and all the staff were friendly. A special thank you to Khatijah for being so warm and friendly, and for surprising my wife with a birthday cake. We truly enjoyed our time here and will definitely visit again!

2026-07-31 via Tripadvisor
F
Fearless42956291317 NONE
2
Bad expereience
Pros:

Staff attitude is extremely poor and friendliness non existent especially when you are travelling with a child. We took an early check in but without checking staff refused first and then after we argued they said we have found it.

2026-07-30 via Tripadvisor
G
Go03711925062 Family
2
Awful service and zero apologies—a complete 1-star nightmare
Pros:

By far the worst service I've experienced in years. The front desk completely fumbled our IDs for four rooms, making us wait 40 minutes while our four kids just stood there. Not a single apology or explanation for their mistake, and they couldn't even be bothered to tell us the breakfast details. I honestly don't know if the staff had an attitude because of where we're from or our skin color, but the whole vibe felt incredibly biased and left us feeling completely unwelcome. A solid 1-star for terrible service

2026-07-30 via Tripadvisor
9
909maryhelenm Family County Dublin
10
Beautiful hotel.
Pros:

Fantastic hotel in Singapore. A short walk from Havelock MRT and bus stop which brings you straight into Singapore and La Pau Hawker centre. Staff are very helpful and efficient. Rooms are clean, spacious and beds very comfortable. Concierge staff so helpful especially Demeal, Jahseh and Balan. Perfect hotel to base yourself as you explore Singapore. Gorgeous breakfast with plenty of variety and options. I would definitely stay here again.

2026-07-29 via Tripadvisor
K
Karenislief Family
10
Lovely stay for the family
Pros:

Lovely stay at the Grand Copthorne. Nice large room with filtered water tap, good location at the river side and very friendly service from the front desk staff - especially congierges Muz and Afendi and Shirley at the front desk.

2026-07-29 via Tripadvisor
N
Navigate62693647605 Family
10
Goood
Pros:

It was a very good stay experience. The breakfast was sumptuous and the hotel view was great. As it was a family trip with three people staying together, thank Shirley also helped arrange a room with a sofa bed.

2026-07-29 via Tripadvisor
1
14alaniss Couples
10
Vincent is the best!
Pros:

10/10 stay! Vincent is the goat! Def would recommend. Very easy to do everything. Thank you :)

2026-07-28 via Tripadvisor
E
Explorer07658365575 Family
10
Food capital
Pros:

Excellent service rendered by Ms Khadijah! Thank you.

2026-07-28 via Tripadvisor
C
Companion53570669074 Friends getaway
10
Excellent buffet spread and service
Pros:

I’ve visited Food Capital many times over the years, and it continues to be one of my favourite hotel buffets. The food is consistently good, with a wide variety of dishes that cater to different tastes. What keeps me coming back is how the restaurant regularly introduces exciting festive and international themes, such as the Sakura buffet and the Thailand Feast, making every visit feel like a new experience.

The service is always warm, attentive, and professional. The staff are friendly and make guests feel welcomed throughout the meal.

A special mention goes to the thoughtful birthday celebration. The team surprised us with a delicious birthday cake and even presented us with a printed photo as a keepsake. It was such a lovely personal touch that made the occasion even more memorable.

Overall, Food Capital never disappoints with its excellent food, great service, and attention to detail. It’s a wonderful place for celebrations or simply to enjoy a quality buffet, and I look forward to returning again.

2026-07-27 via Tripadvisor
9
945amerc Family
10
Excellent front desk customer service experience by Cleon the Asst Manager.
Pros:

Superb customerservice from Cleon who went out of his way to make me and my family welcome but also helped us with room situation.

2026-07-27 via Tripadvisor
7
70samueln Couples Nairobi
10
Couple stay
Pros:

Great location. Liked it most as its just 5 minutes to Clarke quay where can have a morning or evening run and have great food & drinks as a couple, friends or family (even little ones).

The hotel also has padel courts, gym 24 hrs and a swimming pool that goes upto 9pm. Nice way to relax after going round town before heading out to Clarkey to close the day.

Staff were very helpful and the inroom AI assistance was the first I ever experienced.

When go say hi to Nicholas and Deneal.

2026-07-27 via Tripadvisor
P
Passport42614275965 Friends getaway
10
Good service & food as always
Pros:

The Sunday brunch buffet spread was fantastic as usual. We loved the staff efficiency & dedication. Love the guitarist!! Special call out to Khatijah for her friendly service with a smile. Thanks for arranging a seat closer to the buffet line for my aunty on a wheelchair 💕

2026-07-26 via Tripadvisor
O
OnAir41656004742 Business
10
Excellent
Pros:

Everything was good and staff are so polite to us

2026-07-26 via Tripadvisor
8
803yuraz Family Barcelona, Catalonia
8
Good hotel, not so good rooms
Pros:

Great check in process with Cleon :)
Regarding the rooms, altough we were told that the familiar one will host a double coach + a king size bed it only has the XL bed + the individual coach so we had to split between this room and my mom’s one in order to fit in the beds properly. Since I booked a room for 4 people months ago, and I double checked vía mail with the customer service that the coach was double to fit my sons on it for sleep, I consider this a big mistake.

2026-07-25 via Tripadvisor
B
BCKH Family
10
Lunch at Food Capital Grand Copthorne
Pros:

We were taken care off by Khatijah Sally. Great attitude and engaging personality.

2026-07-25 via Tripadvisor
D
Denise solo_traveller nz
6
Pros:

Location on river. Efficient staff.

Cons:

Huge construction site next door, bathroom tiles beside basins not cleaned. Bed a little short.
We were woken by a maintenance worker using drill 10pm on 29th floor above our room, staff moved us for our final night but didn't offer any explanation, had to move baggage, not great for a higher end hotel & price paid.

2026-07-25 via Nuitee
山路 family_with_children jp
10
2026-07-25 via Nuitee