Red Roof Inn PLUS + Phoenix West

Hotels
•
Red Roof PLUS
7.4 (1364 reviews)
5215 West Willetta Street , Phoenix , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and convenient location
Comfortable rooms
Cons:
Unprofessional staff
Cleanliness issues

Categories

Cleanliness
6.85
Mentioned dirty elevator and mold around the bath tub. Several reviews cited cleanliness issues.
Service
7.35
Mixed feedback on staff professionalism and helpfulness.
Location
7.85
Location was appreciated for convenience but concerns regarding safety and homeless presence were noted.
Room Quality
7.35
Facilities like old beds and issues with the TV were reported, but some reviews mentioned comfort.
Amenities
7.35
Lack of breakfast and some amenities were observed as shortcomings.
Value for Money
7.85
Most reviews indicated reasonable pricing for the experience.
Food and Beverage
6.85
No meals offered outside of coffee; noted as a drawback.
Overall Experience
7.75
Overall sentiments varied, with both positive and negative experiences shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:15

Property Description

Modern Comfort and Convenience

Discover a perfect blend of comfort and convenience at Red Roof Inn PLUS + Phoenix West. Our 3-star hotel, located near major attractions like Phoenix Convention Center and Arizona Capitol, offers air-conditioned rooms with free WiFi. Unwind by the outdoor swimming pool or relax in rooms equipped with flat-screen TVs and safety deposit boxes.

Exceptional Service

Experience exceptional service at Red Roof Inn PLUS + Phoenix West. Our staff is available 24/7 at the front desk to cater to your needs and provide information. Enjoy a hassle-free stay with our non-smoking policy and complimentary bed linen and towels in all rooms.

Ideal Location

Conveniently situated just a short distance from Burton Barr Library and Phoenix Art Museum, our hotel is the perfect choice for travelers. Book your stay now and experience the best of Phoenix at Red Roof Inn PLUS + Phoenix West.

Important information:

Please inform the property in advance of your stay if you plan to bring a pet.

Please note that pets must be kept on a lead while in public areas of the property.

Additionally pets must be attended at all times and guests are responsible for cleaning up after their pet. Contact the property directly for more information regarding pets.

Effective as of 17 September 2017 this property will no longer accept cash as a valid form of payment. Only credit cards will be accepted. Contact the property for more information.

The hotel is currently offering limited cleaning for stayover guests. Please see the front desk upon arrival for details.

Guests 18 years and older may check-in with a valid military ID.

One well-behaved domestic pet cat or dog stays free.

Please note that a maximum of 2 pets is allowed per room.

Please note that the second pet will incur an additional charge of USD 15 per night, not to exceed 7 nights, or USD 105 per pet per stay.

Pet not to exceed 80 pounds.

Please note that this property allows emotional support animals.

Please note that the use of a safety deposit box will incur an additional charge of USD 250 per night.

Smoking in any unit will incur an additional charge of USD 250.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 1364 reviews
Cleanliness: 6.85
Service: 7.35
Location: 7.85
Room Quality: 7.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 7.75
M
Maria T • couple • us
10
2026-09-12 • via Nuitee
R
Rafael • couple • us
1
2026-09-11 • via Nuitee
V
Vivian • couple • us
8
2026-09-10 • via Nuitee
L
Luis • solo_traveller • us
9
2026-09-08 • via Nuitee
R
Rosalinda • couple • us
7
Pros:

Comfortable clean

2026-09-07 • via Nuitee
H
Heather • solo_traveller • us
5
2026-09-07 • via Nuitee
M
MANAGBANAG • family_with_children • us
10
2026-09-07 • via Nuitee
S
Sandi • solo_traveller • us
5
Pros:

Room was clean.

Cons:

The Ac didnt work good.

2026-09-06 • via Nuitee
O
Oscar • couple • us
9
Muy limpio
Pros:

Todo

2026-09-05 • via Nuitee
M
Michael • family_with_children • us
10
it was very comforting.
Pros:

Property management was amazing. She is very nice and understanding and talks to everyone in a respectful way. Housekeeping as well of course being in the janitorial department myself I’ll never miss the opportunity to shout out the employees keeping the hotels and rooms clean !

2026-09-03 • via Nuitee
J
Jose • couple • us
10
2026-09-02 • via Nuitee
M
Manzini • solo_traveller • us
10
Pros:

Clean , location y friendly employees

2026-09-02 • via Nuitee
M
Manzini • solo_traveller • us
10
2026-09-02 • via Nuitee
F
Fidel • solo_traveller • de
2
Pros:

Nada

Cons:

Que la señorita que me atendió me atendió de mala manera hasta me tiró las cosas en una señorita rellenita dice que no habla español pero si habla atiende de muy mala manera no se si regresar al hotel solo por la mala atencion

2026-08-31 • via Nuitee
J
Javier • couple • us
1
2026-08-31 • via Nuitee
A
Augusta • family_with_children • us
1
Did not stay there,it felt unsafe for me and my grandchild.
Pros:

Nothing,the property had a lot of transient type people moving about,I was informed that I had to pay extra if I wanted a microwave and fridge in the room?and I did not feel safe with my 5 year old grandson,so I cancelled the reservation with the front desk clerk?I am requesting a refund for the room.Very disappointed.

Cons:

Everything about this experience

2026-08-30 • via Nuitee
S
Stonestreet • family_with_children • us
8
2026-08-27 • via Nuitee
R
Rosa • family_with_children • us
10
2026-08-23 • via Nuitee
V
Vaughn • solo_traveller • us
9
I checked out a day early, so I hope that I'm refunded for it.
Pros:

👍

Cons:

👍

2026-08-22 • via Nuitee
A
Alysiana • solo_traveller • us
10
2026-08-17 • via Nuitee