SureStay Hotel by Best Western Albuquerque Midtown

Hotels
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SureStay Hotel by Best Western
6.9 (1222 reviews)
1635 Candelaria Boulevard Northeast , Albuquerque , US
+1 505-344-5311

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Convenient location (airport, freeway, amphitheater access)
Friendly and accommodating staff (multiple mentions)
Rooms described as clean by several guests
Easy to locate and simple layout; accessible parking for many
Acceptable value for price by some budget-minded guests
Last-minute booking appreciated; room matched pictures for some
Cons:
Poor room maintenance: squeaky/uneven floors, unstable shower, aging property
Noise issues (party until 3am, squeaky beds, loud A/C/refrigerator)
Breakfast service problems (not restocked, no coffee reported)
Smoke smell in supposedly non-smoking rooms
No internet reported; limited or problematic parking for some
Reported overcharge on booking and layout/usability issues in handicap room
Pet area poorly suited (large river rock) and lack of grab bars for seniors

Categories

Cleanliness
7
Mixed mentions: several guests called rooms clean and as pictured, while others reported smoke smell and some unclean spots — overall slightly above average but inconsistent.
Service
9
Generally praised as friendly and accommodating in multiple reviews (helpful with requests); isolated negatives include a reported overcharge and staff not restocking breakfast which lowered consistency.
Location
9
Consistently positive: convenient to airport, freeway access, amphitheater and helpful for parking/last-minute bookings — strong location value for travelers.
Room Quality
5
Multiple complaints about outdated and poorly maintained rooms: squeaky/uneven floors and bed, smoky smell in supposed non-smoking rooms, noisy A/C/refrigerator — below expected.
Amenities
5.5
Issues noted with amenities: no internet reported, limited parking at times, breakfast/coffee service problems; some basic amenities present but inconsistent.
Value for Money
7
Mixed but generally acceptable for a budget/mid-tier property: several guests said room was okay for the price, though an overcharge incident and maintenance issues detract from perceived value.
Food and Beverage
5.8
Primary complaints around breakfast service — items not restocked and lack of coffee reported; limited positive feedback on food services.
Overall Experience
6.9
Overall mixed stay: convenient location and friendly staff balanced against maintenance, noise, and amenity/service inconsistencies — aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Situated just minutes away from Cliff's Amusement Park, SureStay Hotel by Best Western Albuquerque Midtown offers easy access to popular attractions. The hotel's proximity to Interstate 25 ensures a seamless travel experience for guests.

Comfortable Accommodations
The warmly decorated rooms at SureStay Hotel provide a cozy retreat for guests. With amenities such as cable TV, a safety deposit box, and a desk, the rooms are designed to cater to the needs of every traveler. For added convenience, select rooms feature a sofa bed, microwave, and fridge.

Relaxing Amenities
Guests can unwind and rejuvenate at the indoor pool and hot tub or grab a snack from the vending machines at SureStay Hotel. The availability of free Wi-Fi in every room ensures guests stay connected throughout their stay.

Experience comfort and convenience at SureStay Hotel by Best Western Albuquerque Midtown. Book now to secure your stay at our welcoming hotel.

Important information:

Please note that cash paying guests are required to present a valid cred card upon check-in, but will still have the option of pay in cash upon check-out.

Guests paying in cash or using a debit card will be charged a cash deposit. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Location

Guest Reviews

6.9
Based on 1222 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 5
Amenities: 5.5
Value for Money: 7
Food and Beverage: 5.8
Overall Experience: 6.9
D
Diane • couple • us
10
Peaceful and relaxing after a long day of driving.
Pros:

Easy to locate and simple layout.

Cons:

Nothing to dislike.

2026-10-31 • via Nuitee
J
Jason • couple • us
10
2026-10-31 • via Nuitee
A
Allison • family_with_children • us
6
2026-10-28 • via Nuitee
C
Callaway • couple • us
5
The room was decent, unfortunately the beds were uncomfortable, the people in the hotel were loud and partying until 3am
Pros:

It was ok for a cheaper motel

Cons:

They over charged me 170$ more than agreed on booking. Very dishonest!

2026-10-28 • via Nuitee
M
Martha • family_with_children • us
4
2026-10-26 • via Nuitee
L
Lillian • family_with_children • us
10
Pros:

Cleanliness

Cons:

N/A

2026-10-26 • via Nuitee
G
Gary • couple • us
3
Room smelled like smoke even though they said it was non-smoking
Pros:

For a four star motel, it was pretty pretty bad old old old

2026-10-22 • via Nuitee
A
Alberry • solo_traveller • us
10
2026-10-21 • via Nuitee
R
Rivera-Razo • family_with_children • us
10
2026-10-21 • via Nuitee
J
Jessica • couple • us
1
2026-10-21 • via Nuitee
T
Timothy • solo_traveller • us
8
Pros:

Decent place

Cons:

No internet

2026-10-20 • via Nuitee
P
Pam • couple • us
10
If we have to come to Albuquerque, we will come and stay there again
Pros:

Clean and comfortable

Cons:

Nothing

2026-10-20 • via Nuitee
M
Mkeats32 • family_with_children • us
3
Pros:

Location to airport was what we needed. Freeway access was great. Last minute booking was appreciated. Room was okay for what we paid. Parking was accessible as well.

Cons:

Did not like the fact that the staff would not restock the breakfast when asked. We got there with about 15 minutes left before breakfast ended and were told everything was out, we could have coffee, but there was no coffee. Heard from other guests that they were having issues with staff about breakfast and coffee prior to us arriving. As a family that was traveling that was a bit nerve racking.

2026-10-19 • via Nuitee
M
Monica • extended_group • us
10
2026-10-18 • via Nuitee
G
Gwyn • extended_group • us
8
2026-10-18 • via Nuitee
D
Delgarito • family_with_children • us
10
Pros:

Everything

Cons:

None

2026-10-16 • via Nuitee
S
Shanna • couple • us
8
It was pleasant. Clean. Friendly staff.
Pros:

Confidently located close to the amphitheater

Cons:

Stairs

2026-10-15 • via Nuitee
R
Robert • couple • us
1
A poorly maintained property disguised by cosmetic renovations, with concerning floors, excessive squeaking, and an over
Pros:

How noisy and squeaky everything is, such an authentic old sound

Cons:

The property was extremely disappointing and is in desperate need of a complete renovation. The shower was so squeaky and unstable that I genuinely felt like I might fall through the floor while using it. The flooring throughout the entire room was uneven, and you could clearly see where the floor joists and underlying supports were causing the floor to sag. It felt unsafe and poorly maintained.

The bed was also incredibly squeaky, making noise with even the slightest movement. The bathroom provided what appeared to be the same generic soap for shampoo, conditioner, and body wash rather than separate products. To make matters worse, there was practically no parking available.

My biggest concern is that the property appears to have received only cosmetic improvements. It looks like they covered up the problems with attractive finishes and superficial upgrades instead of addressing the underlying structural and maintenance issues. The pictures may make the property look nice, but the actual experience tells a completely different story. This place needs serious repairs, not just another coat of paint. I would not recommend staying here until these issues are properly addressed.

2026-10-15 • via Nuitee
A
Azucena • family_with_children • us
5
Pros:

Staff are friendly and accommodating. but the room we got which was a handicap room didn't even have a rack to hang our clothes. The staff finally installed one. The shower head should be a handheld one and not fixed according to the height of a person sitting on a shower chair.

Cons:

The room we got which was a handicap room didn't even have a rack to hang our clothes. The staff finally installed one. The shower head should be a handheld one and not fixed according to the height of a person sitting on a shower chair.

2026-10-13 • via Nuitee
P
Preger • family_with_children • us
10
2026-10-13 • via Nuitee