Altis Grand Hotel

Hotels
8.9 (2828 reviews)
Rua Castilho 11 , Lisbon , pt

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent amenities
Varied breakfast options
Cons:
Issues with room cleanliness
Some rooms required maintenance

Categories

Cleanliness
8.48
Some rooms had issues like clogged sinks and bleach-smelling linens.
Service
9.35
Staff were friendly, helpful, and the overall service received was excellent.
Location
9.19
The hotel is centrally located with easy access to metro and attractions.
Room Quality
8.24
One room had maintenance issues, but the second room was significantly better.
Amenities
9.07
Good spa facilities and a welcoming atmosphere.
Value for Money
8.93
Reasonable prices for the quality of service and amenities provided.
Food and Beverage
8.88
Breakfast was good and varied; bar was a highlight for evening relaxation.
Overall Experience
9.05
Wonderful stay with many memorable moments, definitely would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:29

Property Description

Luxurious Accommodations
Experience the epitome of luxury at Altis Grand Hotel with elegantly decorated rooms featuring luxurious ebony wood and soundproofing for a peaceful stay. Enjoy complimentary WiFi and a spacious working area in each room.

Gourmet Dining with a View
Indulge in a culinary journey at Grill D. Fernando Restaurant, offering stunning views of Lisbon, Tagus River, and S. Jorge Castle. Delight in traditional Portuguese dishes, especially fresh local fish, and savor a delicious breakfast with a variety of pastries, including the famous Pastel de Nata.

Prime Location and Amenities
Conveniently located in Lisbon’s business district, our 5-star hotel is a stone's throw away from Avenida da Liberdade's upscale shops. Unwind in the free heated indoor pool, pamper yourself at the spa, or stay active at the gym. Book now for an unforgettable stay at Altis Grand Hotel – Luxury Collection Hotels.

Important information:

Please note that parking spaces are limited and subject to availability at the time of arrival.

Please note that Altis Grand Hotel reserves the right to pre-authorize guests' card prior to arrival.

Please note that the credit card used to make the reservation must be the same presented at check-in.

Please note that the meeting room is in the Business Center and has a maximum capacity of 4 people. Guests must confirm availability of the room with the front desk.

At the pool of Gspa by Altis Grand Hotel children are welcome from 10:00 until 16:00 when accompanied by an adult, after this time, access is limited to guests over 16 years of age.

Access to the hot tub, Turkish bath and sauna is exclusively for guests over 18 years old.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for free when using an available extra bed.
    Children from 13 years old to 17 years old stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2828 reviews
Cleanliness: 8.48
Service: 9.35
Location: 9.19
Room Quality: 8.24
Amenities: 9.07
Value for Money: 8.93
Food and Beverage: 8.88
Overall Experience: 9.05
S
Steve • extended_group • ch
10
Hotel Lage war super aber das Frühstück nicht.
Pros:

Das Hotel war Top würde ich wieder buchen wir hatten ein Tolles Hotel

Cons:

Das Frühstück büffet könnte ausgearbeitet werden das war leider nicht so lecker und teuer da würde ich empfehlen eher eine Bäckerei besuchen statt im Hotel zu essen.

2026-07-24 • via Nuitee
I
Ivan • extended_group • ae
10
2026-07-21 • via Nuitee
F
Faisal • extended_group • kw
10
2026-07-21 • via Nuitee
M
Manuel • solo_traveller • es
10
2026-07-20 • via Nuitee
M
Michael • couple • gb
10
Brilliant, perfect for a trip to Lisbon
Pros:

Location & facilities

Cons:

N/a

2026-07-20 • via Nuitee
D
David • solo_traveller • br
10
Pros:

Café da manhã excelente, conforto e assistência de funcionários à moda antiga, mas bem mais confortável do que os hotéis mais modernos, onde apenas te entregam um cartão no check-in e às vezes se tem dificuldades para usar os sistemas digitais do quarto

2026-07-19 • via Nuitee
A
Anders • family_with_children • es
10
2026-07-19 • via Nuitee
R
René • extended_group • nl
8
2026-07-18 • via Nuitee
R
RalucaB26 • Family
10
Great hotel, nice location
Pros:

We enjoyed our stay at the beautiful Altis Grand Hotel. Great service, nice rooms, wonderful breakfast buffet with lots of options to please even the pickiest eaters. The location is very good, with easy access to restaurants, shopping and sightseeing.

2026-07-17 • via Tripadvisor
T
Tourist15989773943 • Business
10
Mini Break
Pros:

Great location and comfortable rooms. Roof terrace an added bonus. Pool / jacuzzi / sauna and steam room all excellent and fully operational

2026-07-15 • via Tripadvisor
A
Andrea • couple • br
10
Maravilhosa
Pros:

Excelente e super bem
Localizado

Cons:

Quarto, Conforto e café da manhã

2026-07-14 • via Nuitee
M
Matthew • couple • au
10
Outstanding service, no ask is a problem. Great location. Amazing hotel across the board.
Pros:

Room- perfect.
Staff- amazing.
Rooftop bars x2 with excellent views
Solid pool/sauna/spa facilities

Cons:

There was nothing. It was incredible.
One thing I found odd, which I assume is cultural, is that you had to wear a swimming cap that the hotel provided to use the pool facilities. I’ve never heard of that before.

2026-07-13 • via Nuitee
M
melissacA7723EU • Solo travel
10
Excellent customer service and gorgeous hotel
Pros:

The staff were all extremely helpful and knowledgeable about the area. The bags were taken to my room and I was walked up by a staff member. Breakfast was delicious with a gorgeous view. Rooms were clean and the linens were superb. I would stay here again.

2026-07-12 • via Tripadvisor
B
Bryce • couple • au
10
2026-07-12 • via Nuitee
D
Daphna • family_with_children • il
5
2026-07-12 • via Nuitee
N
nycclaye22 • Couples • Houston, Texas
10
Best stay in Lisbon!
Pros:

We had an amazing stay. We were on the 10th floor and had an awesome view on the city. The breakfast here was great and the staff were so supportive. The hotel location is very easy to call Ubers from also.

2026-07-11 • via Tripadvisor
7
795asyab • Couples
10
Excellent stay in Lisbon
Pros:

My boyfriend and I had An excellent stay here. The rooms met our standard, the breakfast was delicious, the complimentary pastel de nata and port wine was a nice touch to our room and the staff was incredibly helpful! We would absolutely come back ☺️

2026-07-11 • via Tripadvisor
W
Wolfgang • family_with_children • at
4
2026-07-10 • via Nuitee
D
daniellewW547OV • Business • Lake Elsinore, California
10
Perfect Business Meeting Hotel
Pros:

Our team recently held a company offsite at this hotel, and it exceeded our expectations in every way. From the moment we arrived, the staff was welcoming, professional, and attentive.

The hotel itself is beautiful, impeccably clean, and in a fantastic location. The meeting and conference spaces were excellent for our sessions, and the balcony was an unexpected highlight. It became the perfect place for our team to cowork, take meetings, or simply enjoy some fresh air during breaks.

The standout of our experience was Andreia. She went above and beyond to ensure everything ran smoothly and was always available to help with anything we needed. Her professionalism, kindness, and attention to detail made a lasting impression on our entire group.

If you're planning a business event or simply looking for a wonderful place to stay, we highly recommend this hotel. We couldn't have asked for a better experience.

2026-07-09 • via Tripadvisor
I
I8195AFelizabethr • Couples
10
Perfect stay.
Pros:

Fantastic hotel. Superb service.
Complimentary Port and Portugese tarts were a lovely surprise, and then a few days later, more complimentary Port, chocolates and nuts.
Room cleaned and serviced every day. Staff interaction was faultless.
Perfect stay. I would most definetaly highly recommend.

2026-07-08 • via Tripadvisor