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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Facilities for disabled guests
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Private picnics
Review Highlights
Categories
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Property Description
Fully Equipped Kitchen in Every Room
Experience the convenience of having a fully equipped kitchen in every room at Extended Stay America - Charlotte. Cook your own meals with ease using the stovetop, microwave, and fridge provided in each kitchen.
Complimentary Breakfast and Free WiFi
Start your day right with a free grab-and-go breakfast served daily, including a variety of options like breakfast bars, muffins, and hot cereal. Stay connected with complimentary WiFi available throughout the hotel.
Convenient Amenities and Nearby Attractions
Enjoy weekly housekeeping services at no extra cost and make use of the laundry and ironing facilities during your stay. Explore nearby attractions such as Carolina Place Mall, Ballantyne corporate park, and Carowinds just a short distance away.
Book your stay at Extended Stay America - Charlotte now for a comfortable and convenient experience.
Please change to be: "Housekeeping service is offered every 7 days. For stays of 7 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment;Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Location and staff. The front desk associate was very polite and helpful.
The refrigerator. Each time the refrigerator came on, there was a loud fan noise and volume on TV had to be turned up a lot. I was sleeping on the sofa bed and was woken up due to the refrig. I finally turned it off at 2AM.
I liked the price, the location, and the way the rooms were set up.
Rooms had bugs in them, we got another room but the worker didn’t put it in the system so we got bothered by workers trying to kick us out for something their worker did. they weren’t trying to hear nothing we had to say basically trying to blame us. Bad attitudes and everything.
Very clean
Cool
Hookers
Tout
C'est vieux
Accessible to shops,
The king size bed was very very comfortable and I did like the overall cleaning of the room
Our room was overall clean but the bottom of the toilet was very dirty and I did not like that! I felt nasty just for that reason. I informed front desk she told me to send a email to the manager but the email she presented to me was wrong. She also said she would have housekeeping come in the following day to clean the bottom of the toilet but nobody actually came. She did apologize for the situation which I appreciate a lot. That is why I’m giving my overall stay a 6 rating score
It was very clean. Also comfortable. The people were fantastic.
Coffee
The room and hotel was very nice and clean. The receptionist was friendly.
Monica, Diana, Eva, and Cocoa were kind courteous and accommodating. I have to say I like the property, however I often felt like I was being watched oddly.
Management watches you on video from home but won't speak with you in person, if you have any concerns about vending machines, bugs, and most importantly extra charges that most of us may miss.The duration of my I cleaned my own room, I was cordial and kind to staff. When I saw the foolio their were so many charges my head hurt. Management treated me awful she kicked me out with no empathy especially since it was the middle of the night I was sleeping in the room. Management had front desk young lady come to room knock on door in middle of the night to say management said you have 30 min to leave. I was and am humiliated, hurt, and shamed. I offered to help housekeeping anything I could not to be in the situation I'm in now.
I didn't want to sleep in cold car trying to book been charged in lobby some days with signature other days None . I'm just trying to figure out why she would be so inhumane. I paid premium rates daily when her online ESA rates were $78 she was charging me $121-132 daily.The email receipt and copy receipts are completely different.
Space was big and great location
Trash on hallway and pullout mattress was kind of dirty
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