Extended Stay America Suites - Cleveland - Great Northern Mall

Hotels
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Extended Stay America Suites
6.4 (339 reviews)
25801 Country Club Boulevard , North Olmsted , US
+1 440-716-2412

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Spacious rooms
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
4.73
Multiple reviews indicated significant cleanliness issues, with dirty carpets and unhygienic conditions.
Service
8.2
Some reviews noted mediocre service; however, location and staff attempts at resolving issues were acknowledged.
Location
8.74
Positive mentions of the hotel's location as a strong point throughout several reviews.
Room Quality
5.69
Spaciousness was mentioned positively, but issues with maintenance and outdated furniture were reported.
Amenities
5.72
Basic amenities were present but there were complaints about lacking essentials in the rooms.
Value for Money
6.68
The pricing was perceived as fair for the basic offerings, but concerns about quality were raised.
Food and Beverage
4.73
Criticisms were made about the breakfast offerings and general quality of food.
Overall Experience
6.7
Overall, the sentiment was above average, but many guests expressed dissatisfaction with various aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:57

Property Description

Extended Stay with Fully Equipped Kitchens
This Extended Stay America in North Olmsted is perfect for longer stays, offering fully equipped kitchens in every room. From stovetops to fridges, you'll have everything you need to feel at home.

Convenient Amenities
Enjoy free WiFi, Grab-and-Go breakfast, and laundry facilities during your stay. The hotel also provides complimentary weekly housekeeping and offers upgraded bedding for a comfortable night's sleep.

Great Location and Free Parking
Located near attractions like the Rock and Roll Hall of Fame and the Cleveland Metro Zoo, this hotel offers convenience and comfort. With free onsite parking and local calls, your stay will be stress-free.

Book your stay now at Extended Stay America - Cleveland - Great Northern Mall for a comfortable and convenient experience!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

6.4
Based on 339 reviews
Cleanliness: 4.73
Service: 8.2
Location: 8.74
Room Quality: 5.69
Amenities: 5.72
Value for Money: 6.68
Food and Beverage: 4.73
Overall Experience: 6.7
R
Reginald • couple • us
10
Very satisfied I went to the wrong location because there’s two hotels like that and they can’t ever took me back to the
Pros:

The location is right by Walmart is right by the great Northern mall and every store in the world is right around walking distance

Cons:

I didn’t like my tub. It was a little dirty. They could’ve scrubbed it a little bit more of a scouring powder, but I know how those plastic cups are but they could’ve got it. Look into his hair in my shower yuck. in the toilet didn’t flush good he had to keep flushing it like two or three times.

2026-09-19 • via Nuitee
T
Tawnee • solo_traveller • us
4
Hmm??
Pros:

The location was great, so many options around the area to eat and visit.

Cons:

Too many shady characters. People trying to give me old food and asking for money or to use my phone. And there was no continental breakfast.

2026-08-31 • via Nuitee
W
William • solo_traveller • us
8
Pros:

Location

Cons:

Staff was seldom at front desk. Talking in another room. "Breakfast" was poor. Yeld into back room there was no coffee. Checked 10 minutes later and still no coffee available

2026-08-20 • via Nuitee
P
P • solo_traveller • us
4
Pros:

I had a room with a couch and full kitchen.

Cons:

The beds are noisy with the plastic protection. I hate that.

2026-06-20 • via Nuitee
C
Carson • solo_traveller • us
1
2026-06-19 • via Nuitee
B
Brunet • solo_traveller • us
1
Pros:

It was close to the mall.

Cons:

The staff did not help me when the room that I stayed in did not have the amount of beds that the booking website said the room would have.

2026-06-07 • via Nuitee
I
Iryna • solo_traveller • il
4
Pros:

Месторасположение, персонал

Cons:

Старая мебель, неудобная кровать с пластиковой плёнкой под простыней, кухонная посуда не вся. Сейчас там делают ремонт и очень шумно, есть запах клея или краски. Периодически вода в унитазе не проходила и мы сами чистили унитаз с помощью вантуза.

2026-06-05 • via Nuitee
I
Iryna • solo_traveller • il
3
Pros:

Близко к торговому центру. Две молодые женщины на лобби были очень вежливые. Полотенца меняли на чистые по просьбе. Давали туалетную бумагу , салфетки. На завтрак был кофе, мафины, сахар, овсянка.

Cons:

На фото было все красиво, но на самом деле все не так. Было мало посуды, нам не дали ножи и сковородку. Мы купили сами. Были грязные, законченныйе комфорки на плите, грязные стены и окна , за тумбочками пыль, кухонная мебель ужасная, стул весь в пятнах. Кровать и подушки неудобные . Под простыней застелена пластиковая плёнка, что не давало нормально спать. Нас постоянно что-то кусало.
За стенкой в комнате 230 ходила женщина, и днём и ночью от этого стены дрожали, пол скрипел. Там живут в основном местн

ые жители. Кто-то курил рядом травку и в коридоре и на территории был запах. Так же начался ремонт и был постоянный шум дрели и запах краски.
В общем, это ужасное старое здание, обшарпанное и цена не соответствует качеству услуг.

2026-06-05 • via Nuitee
M
Mario • solo_traveller • us
6
2026-05-28 • via Nuitee
L
Livia • couple • br
7
Cons:

Não tem café da manhã , fala que tem mas não é servido cafe com bolo empacotado

2026-05-25 • via Nuitee
H
Henry • solo_traveller • us
1
Pros:

I've never stayed at a hotel where the staff front desk are ruled nasty and obnoxious. Treated a guess that I had that didn't fit what they feel that should be in their hotel with disrespect.

Cons:

The way that a desk clerk thinks that they could talk to a paying customer

2026-05-22 • via Nuitee
C
Cecilia • solo_traveller • us
9
2026-05-11 • via Nuitee
H
Heather • solo_traveller • us
5
Cons:

Dirty

2026-05-10 • via Nuitee
H
Hollie • solo_traveller • us
5
2026-04-16 • via Nuitee
E
Eriberto • couple • us
10
Safe fun all the amenities was close
Pros:

Safe and everything close

Cons:

No bad words

2026-04-08 • via Nuitee
M
Mariann • solo_traveller • us
5
2026-04-03 • via Nuitee
A
Ashley • couple • us
1
Pros:

Never again

Cons:

I called the front desk asking for a later check out and they agreed next 5 min sombody was only on my door saying that they was going to call the police never ever again

2026-03-30 • via Nuitee
D
DaltonII • family_with_children • us
7
Pros:

Big room worth the extra money 🤑

2026-03-30 • via Nuitee
F
Frankie • couple • us
10
2026-03-28 • via Nuitee
A
Ashley • couple • us
6
2026-03-27 • via Nuitee