Extended Stay America Suites - Philadelphia - Airport - Bartram Ave

Nasty dirty and unfit

Everything

Old gross

I didn’t like the harassment I received from the ppl who actually live in the hotel.

Old dingy building, worst hotel I’ve ever stayed at.

I když jsme zaplatili ubytování dopředu, nebyli jsme ubytováni. Na ubytování jsme se dostavili po půlnoci, i když jsem avizovala na recepci hotelu, že budeme mít pozdější příjezd, přesto nás neubytovali, ač jsme za ubytování provedli platbu dopředu. Recepční nám sdělil, že naše ubytován propadlo. Po dlouhém letu jsme byli unaveni a bez ubytování jsme skončili i s dětmi na ulici. Byli jsme nuceni najít jiné ubytování v dané lokalitě, ovšem za daleko dražší cenu. Hotel z tohoto důvodu v žádném případě nedoporučuji!!!!

I woke up with a bed full of ants on top of you all then let us know that we had to pay for parking on top of. We had to pay $100 deposit for incidentals hated it.

First because they say the max time to check-in it’s 12:00am! And the room it’s not clean, has a lot hair everywhere the mirror it’s dirty, the looks not clean too!

Our rooms smelled like smoke. Was not clean, just tidy. Breakfast was only muffins, granola bars, oatmeal and coffee.
It was very disappointing, it should not be included as a free breakfast hotel when doing a search on Booking.
Will not stay here again

It seems a bit run down. A lot of the furniture is old and worn. It costs too much to stay.

Appearance, not clean, bathtub was way outdated and not kept up. No ice, when I called from room for ice machine I was told I need to make my own. Two ice cube trays in freezer. Checked in after a concert after midnight. No time to make ice. Breakfast was pathetic. I would never stay here again.

Everything! Says it’s a non smoking hotel, it is absolutely not. It had a very strong smoke smell once you walked in. Rooms are very dated, locks alone doors are not secure. Once we made the decision not to stay, we were getting ready to leave when our door was open by another guest, with a different room key!!

Es hat sehr stark im Bereich der Rezeption nach Urin gerochen und allgemein auch das Zimmer mehr als unangemessen vom Geruch her die Couch war, sobald man sie aufgemacht hat voller Schimmel

I am writing to dispute the withholding of my security deposit.

When I checked into your Extended Stay property near Philadelphia Airport, I paid a security deposit as required. On the day of my departure, I went to the front desk to check out. The receptionist on duty instructed me to simply drop my room key into the key box. I specifically requested that she inspect the room in my presence and complete my checkout, but she declined and assured me that I would receive my checkout receipt by email.

Later, when I contacted the hotel to ask about the refund of my security deposit, I was surprised to be told that my family had taken the bed covers and bedsheets from the room. This allegation is completely false. Neither I nor any member of my family took any hotel property.

Had the room been inspected at the time I checked out, as I requested, any concerns could have been addressed immediately. Instead, I was denied the opportunity to verify the condition of the room before leaving.

I respectfully request an immediate review of this matter, a detailed explanation with evidence supporting this claim, and the prompt refund of my security deposit if no proof of wrongdoing exists. I expect this issue to be resolved fairly and without further delay.

Thank you for your prompt attention to this matter. I look forward to your response.

It was not clean, the sofa bed had all kinds of wrappers/food in it, the door to the room did not lock and there was a space in the door that anyone could see in/out of the room.