Rimrock Banff, Emblems Collection

Hotels
8.5 (757 reviews)
300 Mountain Avenue, P.O. Box 1110 , Banff , CA
+1 403-762-3356

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
New, well-equipped rooms and outstanding suites
Excellent gym
Free shuttle to town / bus access
Good coffee/quick breakfast place
Beautiful lobby and comfortable rooms
Generally friendly/wonderful staff
Cons:
Facilities (pool/spa/sauna) under construction or not available
Slow check-in and delayed luggage delivery
Perceived poor value / very expensive (high nightly rates, costly breakfast)
Parking inconvenient and often not included
Limited restaurant/menu choices and occasional very slow service
Reported cleanliness issues (bugs, poor toilet paper)

Categories

Cleanliness
7
Rooms generally described as beautiful and new, but a few reports of hygiene issues (filmed bugs on bathroom floor, 'disgusting' toilet paper) lower the score.
Service
9
Multiple mentions of wonderful and very good service/staff, though there are notable service failures (very slow check-in, long luggage delivery, slow restaurant service, some unhelpful front desk/concierge). Overall staff interactions are positive but inconsistent.
Location
8
Located a bit outside Banff with a regular free shuttle to town (positive), but parking is inconvenient/expensive (guests had to walk up a mountain or pay extra) which detracts from the location score.
Room Quality
10
Consistently praised: new, very well equipped rooms, outstanding suites, comfortable rooms with spectacular views — overall room quality is excellent despite a few comments about small bathrooms for some guests.
Amenities
8.5
Gym repeatedly described as excellent (though in some cases unfinished), but key wellness amenities (pool, spa, sauna) were under construction or not working during many stays; alternative access to another hotel's facilities partly mitigated the impact.
Value for Money
7
Several guests felt the hotel was overpriced for what was delivered (high nightly rates, expensive dining, no complimentary water), reducing perceived value despite high-quality rooms.
Food and Beverage
8.5
Mixed feedback: some praise for very good food and a strong quick-breakfast/coffee option; criticisms include limited menu choices, dull breakfast buffet, slow service, and high prices for breakfast items.
Overall Experience
10
Many reviewers report a great stay and would return; positives (new rooms, excellent gym, helpful staff in many cases) outweigh construction-related and value concerns for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Amenities
Indulge in the indoor pool, hot tub, and spa at The Rimrock Resort Hotel Banff. Each room features a comfortable seating area and a 32" LCD TV for your relaxation.

Convenient Facilities
From meeting facilities to ski storage, this hotel has everything you need for a seamless stay. Enjoy the on-site restaurant and shops, just minutes away from Banff centre.

Scenic Surroundings
Located near Upper Hot Springs and with easy access to Banff's attractions, The Rimrock Resort Hotel Banff offers a perfect blend of convenience and natural beauty.

Experience the best of Banff at The Rimrock Resort Hotel Banff. Book your stay now for a memorable getaway.

Important information:

Please note the following for maintenance being performed in the Pool Area:

Hot Tub Closure- Monday March 6th to Friday March 10th 2023

We appreciate your patience as we complete this maintenance to better serve you in the future.
Squash Court and Fitness Center will still be available for use throughout the full closure.
The Pool, Dry Sauna and Steam Rooms will be accessible throughout the Hot Tub Closure.
If you have any questions, please contact our reservations team.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Jul 15, 2026 until Tue, Sep 15, 2026
Swimming pool: Closed from Wed, Jul 15, 2026 until Tue, Sep 15, 2026
Sauna is closed from 2026-09-15 until 2026-07-15
Hot tub/jacuzzi is closed from 2026-09-15 until 2026-07-15
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.5
Based on 757 reviews
Cleanliness: 7
Service: 9
Location: 8
Room Quality: 10
Amenities: 8.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 10
F
Fred • couple • us
9
2026-10-22 • via Nuitee
A
Andre • family_with_children • cy
8
We had a great stay and I would come back to this hotel.
Pros:

The rooms were new and very well equipped. The hotel is located a little bit outside of Banff but there is a regular free shuttle into town. Probably the best hotel gym I have ever seen (though it was not fully completed yet). There is also a very good coffee/breakfast place to pick up snacks for the day on your way out.

Cons:

The hotel was partly still under construction. When we arrived there were boxes next to our door of appliances that were being installed in the rroms next to us. The gym, was also not fully operational and the pool was still being built - BUT we had free access to the facilities in another hotel which made up for it.

2026-10-21 • via Nuitee
J
JJ • couple • ca
9
Lovely time and love the new facilities
Pros:

Everything!!

Cons:

For myself just the bed but that’s my own back issue 😝

2026-10-20 • via Nuitee
T
Tamara • couple • ca
8
Beautiful hotel, wonderful staff.
Pros:

It was beautiful,

Cons:

I didn’t like was the parking situation, pay 700 for a night to have to walk up the mountain for parking, why was parking not included?

2026-10-19 • via Nuitee
S
Sara • extended_group • ca
8
Pros:

My suite was outstanding. Thank you.

Cons:

We had breakfast at Parker's Table the morning we left the hotel (Oct. 18, 2026) and it took a very long time for our order to be taken, but then it took a very long time until our breakfast arrived. The server apologized, and our breakfast was free given how long we had to wait, which we appreciated. But the restaurant did not appear to be at full capacity so it was hard to understand why we had such a delay. I ordered something that didn't require any cooking and it took almost an hour to receive it.

2026-10-19 • via Nuitee
T
Tiffeny • couple • hk
4
Pros:

Nothing

Cons:

The check in process was terrible! It took half an hour to complete the simple check in process and took more than an hour to receive the luggages in our room. Dining is overpriced, especially breakfast. We paid CAD40 for an Avocado toast and a sunny side up… Definitely won’t recommend the hotel to any families and friends.

2026-10-13 • via Nuitee
J
janet • extended_group • us
5
Too much money for what we got. Not enough choices on the menu's, and very expensive!!
Pros:

Bus to town was a positive.

Cons:

Our friends has a room that was much bigger. Too much closet space in our room, not enough drawers. The bathroom was tooo small. No place to put your toiletries for two people. The toilet paper was disgusting! The food menu in the restaurant was too limited. I had to order a salad and a plain chicken breast from the bar area. For the amount of money that we paid, i would not recommend this hotel for 750.00 a night. I filmed a bug or two on the bathroom floor.

2026-09-10 • via Nuitee
R
Reina • solo_traveller • us
10
2026-09-09 • via Nuitee
I
Irit • solo_traveller • il
9
Pros:

The rooms were beautiful and comfortable. The lobby beautiful. Service very good

Cons:

The spa was under renovation. Taking a bus to the fairmont hotel is not fun.
Breakfast buffet was very dull and charged extra for un believable thing like coffee or egg. No complimentary water in the room which is shaming for such an expensive hotel. As a frequent fryer i expect evan some sweets and wine in the room.

2026-09-07 • via Nuitee
A
Andrew • couple • gb
8
Good
Pros:

Room and service

Cons:

No working sauna / pool etc

2026-09-03 • via Nuitee
P
Piotr • couple • pl
8
Very good stay, but some areas could have been better
Pros:

Hotel room was well designed and new, and had a spectacular view. Fantastic gym, very good food in both restaurant and the quick breakfast place.

Cons:

Wellness area not working during our stay, and had no such information while booking - proposed transfers to Fairmount hotel should have been free (including wellness area not just tranport). Frontdesk/concierge was overall unhelpful. At a facility of this status I would expect to have an individual guest experience manager.

2026-09-01 • via Nuitee
R
robin • couple • us
7
Overall its a great hotel, lovely staff, food was good.
Pros:

The staff was the best, we had several instances where we were challenged with missing the bus and they accommodated us quickly by driving us to town so we would not miss our dinner reservations. The bus drivers were excellent in offering tips in town as well.

Cons:

The price for the hotel was way over the top considering there wasnt anything that went with the price. The pool is not available, the spa wasnt available. They offered services at another location, but timing wise it was impossible to take advantage of, so I was definately disappointed with the price and the limited experience there. I was surprised that we did not even get a free water with our room. While these other services were offered at the other hotel, it would have been nice to have that up front in the email reservation you receive so you can schedule something at the other hotel. We didnt know until we were there and everything was booked.

2026-08-29 • via Nuitee
C
Chelsea • extended_group • gb
7
A lovely stay but too expensive for what we actually got
Pros:

Beautiful location and lovely rooms

Cons:

Swimming pool was closed. View from our window was construction.
Bar staff unable to make several popular cocktails because out of products.

2026-08-25 • via Nuitee
C
Csaba • family_with_children • hu
9
2026-08-24 • via Nuitee
D
David • solo_traveller • de
9
Pros:

Excellent service even though it was clear that they just reopened and many staff were very new and needed help or extra time. Great beds, rooms, decor. The pool was still.under construction and we didn't know this until shortly before our trip. So while that was disappointing they arranged for everyone to use the Banff Springs pools instead, even providing a regular shuttle bus. So well done on the service front in particular.

Cons:

I love the Rimrock and the fact that it's outside the main town. But some in our group found the relative isolation annoying even with the great bus connections. You can't please everyone all the time I guess but because of this location is a small disadvantage.

2026-08-18 • via Nuitee
J
Jesus • couple • us
10
Would go back
Pros:

Great location

Cons:

Not yet finished remodeling

2026-08-15 • via Nuitee
T
Takayo • couple • jp
9
2026-08-12 • via Nuitee
R
Roberto • couple • cl
10
Pros:

Las instalaciones

2026-08-11 • via Nuitee
I
Ibrahim • solo_traveller • ca
10
A memorable and scenic stay with excellent views, comfortable accommodations, and a peaceful resort feel
Pros:

Beautiful property with an amazing mountain setting, clean and comfortable rooms, and a very relaxing atmosphere. The staff were friendly and professional, and the views, pool, and overall ambiance made the stay feel special

Cons:

There is no stroller ramp or easy slope when going to the parking hotel area inside, otherwise the stay was great overall

2026-08-03 • via Nuitee
V
Veena • extended_group • us
5
Very average. But the staff did try to do the best they could.
Pros:

Our rooms were not located anywhere close to each other. Some of the rooms did not have basic amenities in them like toilet paper the air-conditioning was non-functional.

Cons:

It had newly reopened and the staff was very very new. Did not have a good understanding of the location no, the facilities provided.

2026-08-02 • via Nuitee