Pestana Carlton Madeira Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
8.6 (2544 reviews)
Largo António Nobre , Funchal , pt
+351 291 239 500

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Beautiful location
Delicious breakfast
Cons:
Issues with cleanliness
Parking difficulties
Crowded during events
Some service inconsistencies

Categories

Cleanliness
8.06
Generally clean, but some negative comments regarding housekeeping.
Service
9.03
Consistently kind and helpful staff, though a few issues with responsiveness were noted.
Location
9.07
Excellent location near the sea and city center, contributing positively.
Room Quality
8.52
Rooms are comfortable and well-equipped, with positive feedback on cleanliness and renovations.
Amenities
9.05
Great access to pools, spa, and other facilities, highly rated by guests.
Value for Money
8.01
Some guests felt the experience did not fully match the price point, particularly during events.
Food and Beverage
8.56
Broad selection of quality food, particularly breakfast, though some inconsistencies noted.
Overall Experience
8.53
Overall, guests enjoyed their stay with a few minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:15

Property Description

Luxurious Dining Options
Indulge in a culinary journey with 4 restaurants and 2 bars offering a variety of exquisite dishes and refreshing drinks while enjoying stunning Atlantic Ocean views.

Leisure and Wellness Facilities
Unwind with leisure activities like giant chess or a game of tennis, or pamper yourself at the Venus Health Spa with its range of rejuvenating treatments and pools, including one with direct sea access.

Scenic Accommodations
Experience comfort and elegance in every suite and room featuring stylish decor, modern amenities, and private balconies with picturesque views of the sea, mountains, or pool.

Experience the epitome of luxury and relaxation at the Pestana Carlton Madeira Ocean Resort Hotel. Book now to create unforgettable memories.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that rates including dinner do not include drinks.

If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 1.20 per hour.

Location

Guest Reviews

8.6
Based on 2544 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 9.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
V
Van den Putte • solo_traveller • be
9
Pros:

Het totaalplaatje, vriendelijke mensen, de bufetten, ...

Cons:

---

2026-07-25 • via Nuitee
M
Moshe • couple • il
10
ממליצה בחום
Pros:

הכל!!!
מיקום, מתקנים , ארוחת בוקר עשירה, צוות אדיב

2026-07-22 • via Nuitee
H
Habiba • extended_group • ae
10
Just looking forward to come back and stay in this hotel
Pros:

One of the best stays we had ever

2026-07-22 • via Nuitee
C
Catriona • couple • ie
10
Pros:

Excellent hotel in an amazing setting

2026-07-22 • via Nuitee
L
Lacramioara Ciuhat • solo_traveller • de
10
Pros:

Die Lage & Ambiente, freundliche & hilfsbereite Mitarbeiter

Cons:

Parkplätze sind leider extra zum zahlen, 20€ pro Tag

2026-07-21 • via Nuitee
D
de Visser • family_with_children • nl
8
Had a wonderful stay
Pros:

The swimming pools, breakfast and the location

Cons:

The coffee really needs an upgrade
Bars understaffed at busy hours
Pool bars closing too early and taverna mostly closed

2026-07-20 • via Nuitee
J
José • couple • pt
7
Pros:

Pequeno almoço excelente.

Cons:

À entrada facultaram-nos um quarto no piso 11 antiquado, sem espaço para arrumação, comunicando com o quarto contíguo por porta antiga, sem qualquer isolamento sonoro, sem qualquer privacidade, as mobílias de quarto antigas e degradadas, tal como as madeiras em geral, guarda roupa mínimo e sem portas, parede de parte da casa de banho revestida a tela inacabada e a descolar da parede, mesas de cabeceira e de quarto em madeira degradada e descontextualizada do resto, louças sanitárias e banheiro visivelmente antigos e algo degradados. Em suma, parecia um quarto de serviço ou de recurso para uma qualquer emergência. Após reclamação no dia seguinte, fomos transferidos para quarto mais digno no piso 15, sem porta para quarto contíguo, com boa cama de casal, materiais mais modernos e bem conservados, assim como a casa de banho mais digna e com melhores materiais. De um modo geral, diria que este quarto está à altura de um hotel de 4 estrelas. Tem uma magnífica vista de mar (que foi paga, naturalmente, aquando da reserva), as varandas são boas, as estão mal isoladas das varandas contíguas, o que compromete a privacidade.

2026-07-19 • via Nuitee
C
chi shing • couple • nl
9
2026-07-19 • via Nuitee
J
Jakob • couple • se
6
Ok
Pros:

It is huge with pools and ocean. Great views over the see. Great staff in reception. The breakfast is fantastic.

Cons:

A bit dated, long wait in restaurants, no coffee refill in room. Pool bar close 17:30 which is to early. I like to stay by the pool until 19:30

2026-07-18 • via Nuitee
G
Govan • solo_traveller • se
8
Pros:

The location is excellent, with easy access to the sea and several pools. The room was spacious and comfortable.

Cons:

They didn't mention that the room had a city view rather than a sea view. The free parking was a real adventure.

2026-07-16 • via Nuitee
• solo_traveller • lu
10
Pros:

Desde o primeiro contacto com o Pedro e à disponibilidade em ajudar a alugar o carro!
Isto tudo por mensagem e antes de chegarmos à Madeira. Aconselho a 100% a Carxop para alugar o carro.
Sentimo-nos seguros na escolha de hotel e carro. A localização do hotel é excelente e situado na zona mais bonita,nobre, da cidade!
Mesmo apanhando dias nublados o hotel tem umas vistas incríveis para o Atlântico.

2026-07-15 • via Nuitee
H
Helen • extended_group • gb
8
Pros:

Lovely hotel, all the facilities you'd need and more. Close enough to walk to the town but restaurants within a few minutes walk if needed.

Cons:

Nothing I didn't like

2026-07-15 • via Nuitee
D
Damian • couple • ie
9
Beautiful hotel in a great location with the best possible facilities in a great area, couldn’t ask for any more
Pros:

Location and lots in the area to do and places to eat and drink, 4 different pools and access to the ocean were great. Staff were very helpful

2026-07-14 • via Nuitee
E
Emma • couple • ie
9
2026-07-13 • via Nuitee
K
katime • family_with_children • sk
10
2026-07-13 • via Nuitee
E
Edel • extended_group • ie
10
2026-07-13 • via Nuitee
D
Dan • family_with_children • dk
9
2026-07-12 • via Nuitee
N
Nancy • couple • be
10
Le séjour idéal à Funchal
Pros:

Magnifique Hôtel à proximité de Funchal et de petits restaurants sympas si vous n’avez pas envie de marcher 20 minutes jusqu’au centre. L’hôtel est très beau avec ses piscines et son accès à la mer. Le personnel est très accommodant et très sympa. Quelques-uns parlent français. La chambre côté ville est belle, spacieuse avec un balcon avec une superbe vue sur mer.

Cons:

S’il y a un léger point négatif : les piscines au mois de mai étaient froides.

2026-07-12 • via Nuitee
J
Janna • couple • gb
8
Lovely hotel and staff were exceptional. Whatever little things could be improved, the staff outperformed.
Pros:

Location and staff were amazing.

Cons:

Gym needs to be added

2026-07-11 • via Nuitee
L
Ly • couple • ee
6
Even though the stay was enjoyable, I would not rate this hotel as a five star hotel.
Pros:

We liked the breakfast, and the pool area, which was open and spacious.

Cons:

For a five star hotel the overall impression with design and services was mediocre. Definitely not worth the money. Did not look or feel like a 5 star hotel. The service and staff were friendly, but the information about the hotel services was confusing, basic and not sufficient, the lobby did not feel very welcoming, the minibar could have been a proper one, etc. A 5-star hotel is often about extra efforts, small details, and atmosphere.

2026-07-11 • via Nuitee