Holiday Inn Express Canterbury by IHG

Hotels
•
Holiday Inn Express
8.4 (2191 reviews)
A2, Upper Harbledown , Canterbury , gb

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Noise from outside
Breakfast service issues

Categories

Cleanliness
7.9
Some mention of cleanliness, but external noise and service issues noted.
Service
9.4
Staff were helpful and friendly, with positive reviews about service.
Location
8.4
Convenient for access, but some difficulty in finding the entrance.
Room Quality
8.9
Rooms were clean and comfortable, though some issues with bed size and heating.
Amenities
7.4
Basic amenities with issues reported about breakfast service.
Value for Money
8.9
Good value for price; several mentions of great deals and breakfast included.
Food and Beverage
7.4
Mixed reviews, with breakfast being a positive but some reports of disorganization.
Overall Experience
8.9
Overall satisfaction noted, with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Modern Amenities and Services
The hotel boasts a 24-hour front desk, free breakfasts, and a contemporary restaurant. Each colorful room features a private bathroom with a power shower, work desk, and entertainment options.

Delicious Dining Options
Guests can savor a hearty breakfast and a diverse evening menu at the on-site restaurant. The lounge bar offers a selection of afternoon teas, snacks, and coffees for a relaxing break.

Convenient Location
Perfectly located just outside historic Canterbury, the hotel is a short drive from the city center and the iconic Canterbury Cathedral. Situated on the A2 road, it offers easy access to explore the area.

Book now for a memorable stay at Holiday Inn Express Canterbury!

Important information:

Please note, for the room selected at check-In, bed selection is not guaranteed. For this room type, bed selection is based on availability upon arrival and is determined by the front desk.

Dinner inclusive package will includes breakfast and three course dinner from set menu or buffet in a designated hotel restaurant for one or two resident adults sharing a room. Children over 6yrs of age Supplement of £15.00 per child will be added.

Pet Policies / Terms and Conditions :
• Pets (only dogs) are permitted
• A £30 per stay ( max 3 days) per pet per room applies.
• Pets must not be left unattended in the rooms or public area.
Pet policy document will be available to sign at check-in.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 3 per day.

Location

Guest Reviews

8.4
Based on 2191 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 8.9
Amenities: 7.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
A
Anne • solo_traveller • fr
8
Pros:

Idéalement placé pour une étape. Calme malgré la route. Petit déjeuner très copieux.

2026-05-30 • via Nuitee
S
Samantha • solo_traveller • gb
8
Pros:

Staff were very friendly and a decent price for a fairly decent location as long as you can drive

Cons:

No air con in the room

2026-05-30 • via Nuitee
J
John • solo_traveller • gb
10
Pros:

Staff were excellent and the room and hotel was outstanding.

Cons:

Nothing

2026-05-29 • via Nuitee
J
Johnathan • extended_group • gb
7
Ideal overnight before tunnel
Pros:

Good location for tunnel crossing, decent bar, uber ride to get into canterbury, good price, friendly staff

Cons:

Basic, get what you pay for

2026-05-28 • via Nuitee
T
Tony • solo_traveller • gb
9
My stay was welcomed by all the employees available. They were friendly and the hospitality was superb
Pros:

Everything that makes sense.

Cons:

Everything that makes sense. Nothing unusual

2026-05-28 • via Nuitee
A
Alison • family_with_children • gb
7
2026-05-28 • via Nuitee
G
Gerhard • couple • at
7
Schöne Übernachtung trotz Autobahn Nähe
Pros:

Ruhig obwohl neben der Autobahn

Cons:

Betten könnten etwas breiter sein

2026-05-27 • via Nuitee
D
Deb • solo_traveller • gb
10
2026-05-27 • via Nuitee
W
Willoughby • family_with_children • gb
9
good but could have been a little bit better
Pros:

Breakfast was lovely
Room was fine but needs a slightly better attention to dusting and cleaning.
Bed was good.

Cons:

The cleaning of the rooms.
window ledge on the inside
tv remote
A couple stains on the carpet
Bed side fold out lights need a cleaning...

2026-05-26 • via Nuitee
W
winfried • couple • at
5
Nicht im Sommer!
Cons:

Holiday Inn express ohne Klimaanlage!?!!, keine Lüftung möglich, Fenster direkt zur Autobahn

2026-05-26 • via Nuitee
M
Mark • family_with_children • gb
9
Great stop over on route to Disney Paris
Pros:

Great staff, very clean room and a great breakfast, giving great value for money

Cons:

Just slightly noisy with traffic

2026-05-26 • via Nuitee
L
Linda • solo_traveller • gb
8
Pros:

Helpfulness of the male staff with my dietary requirements 😑

Cons:

The rather non smiley lady at the reception desk

2026-05-26 • via Nuitee
T
Tom • solo_traveller • be
7
2026-05-26 • via Nuitee
G
Gerard • couple • gb
8
A fine place for a one or two night stay.
Pros:

The staff were extremely welcoming, friendly and helpful. Breakfast was good and the bed comfortable.

Cons:

The heat of the water in the shower was a bit unpredictable and the shower area was small and a bit primitive. The bed took up a lot of space in the room so either it was too big or the room too small!

2026-05-25 • via Nuitee
K
Karl • extended_group • gb
10
The service is better than most five star hotels we have stayed in. A great team.
2026-05-25 • via Nuitee
S
Scherer • solo_traveller • de
7
Pros:

Zimmer sind sauber und ordentlich.
Service war nett.

Cons:

Restaurant Schullandheimmäßig.
Bett etwas schmal.
Leider keine Toilettenbürste, pfui,leider teiweise eine engliche Marotte.

Es wurde Donnerstags vom Hotel zwei mal bei mir zu Hause ( ich war in England ) in Deutschland auf den Anrufbeantworter auf Indisch - englich etwas gesprochen, was ich nur vermuten konnte, auch auf Grund dessen was mir von Booking Com mitgeteilt wurde. Es versteht und spricht nicht jeder perfekt englisch und das noch mit indischem Dialekt.
Das Gespräch auf dem Anrufbeantworter meinte vermutlich, daß ich das Hotelzimmer, ( Samstag auf Sonntag ) gegen vorherige Abmachung, vorher bezahlen sollte ( etwas befremdlich)
Habe es beim einchecken bezahlt.

2026-05-25 • via Nuitee
H
Hood • solo_traveller • gb
10
Pros:

Superb location for visits to both herne bay and canterbury.
Modern, clean hotel. Friendly, helpful staff.
Good breakfast.

Cons:

Nothing

2026-05-24 • via Nuitee
P
Peter Hille (privat) • solo_traveller • de
7
Hotel wie ein US Motel
Pros:

Moderne Zimmer, später Check-out

Cons:

Zimmer zum Teil etwas laut wegen Lage direkt an Schnellstraße. Parkplatz kostet extra

2026-05-24 • via Nuitee
A
Andy • family_with_children • gb
7
Great location but a bit noisy by the motorway
Pros:

Good location as a stop over on the way to Dover for an early ferry.

Cons:

Handy as right by the motorway but that meant road noise, unavoidable I guess.

2026-05-24 • via Nuitee
F
Felipe Rafael • family_with_children • gb
9
2026-05-23 • via Nuitee