Holiday Inn Express Canterbury by IHG

Hotels
•
Holiday Inn Express
8.4 (2549 reviews)
A2, Upper Harbledown , Canterbury , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Noise from outside
Breakfast service issues

Categories

Cleanliness
7.9
Some mention of cleanliness, but external noise and service issues noted.
Service
9.4
Staff were helpful and friendly, with positive reviews about service.
Location
8.4
Convenient for access, but some difficulty in finding the entrance.
Room Quality
8.9
Rooms were clean and comfortable, though some issues with bed size and heating.
Amenities
7.4
Basic amenities with issues reported about breakfast service.
Value for Money
8.9
Good value for price; several mentions of great deals and breakfast included.
Food and Beverage
7.4
Mixed reviews, with breakfast being a positive but some reports of disorganization.
Overall Experience
8.9
Overall satisfaction noted, with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Modern Amenities and Services
The hotel boasts a 24-hour front desk, free breakfasts, and a contemporary restaurant. Each colorful room features a private bathroom with a power shower, work desk, and entertainment options.

Delicious Dining Options
Guests can savor a hearty breakfast and a diverse evening menu at the on-site restaurant. The lounge bar offers a selection of afternoon teas, snacks, and coffees for a relaxing break.

Convenient Location
Perfectly located just outside historic Canterbury, the hotel is a short drive from the city center and the iconic Canterbury Cathedral. Situated on the A2 road, it offers easy access to explore the area.

Book now for a memorable stay at Holiday Inn Express Canterbury!

Important information:

Please note, for the room selected at check-In, bed selection is not guaranteed. For this room type, bed selection is based on availability upon arrival and is determined by the front desk.

Dinner inclusive package will includes breakfast and three course dinner from set menu or buffet in a designated hotel restaurant for one or two resident adults sharing a room. Children over 6yrs of age Supplement of £15.00 per child will be added.

Pet Policies / Terms and Conditions :
• Pets (only dogs) are permitted
• A £30 per stay ( max 3 days) per pet per room applies.
• Pets must not be left unattended in the rooms or public area.
Pet policy document will be available to sign at check-in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 2549 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 8.9
Amenities: 7.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
J
Jane • couple • us
6
It was pleasant
Pros:

The staff was very helpful and pleasant
Breakfast was very nice

Cons:

When we got there we were not able to sleep because it was very noisy
But the manager was very friendly and helpful and he got us another room which was a lot better

2026-09-19 • via Nuitee
N
Nick • couple • gb
10
2026-09-19 • via Nuitee
K
Kerry • couple • gb
8
Nice stay
Pros:

Staff very helpful. Parking on site. Breakfast croissants were nice.

Cons:

Small fee for parking.

2026-09-19 • via Nuitee
K
Kayleigh • solo_traveller • gb
8
Pros:

It was very clean

Cons:

The bed was very small

2026-09-19 • via Nuitee
Y
Yasmine • solo_traveller • fr
8
Pros:

Le personnel est très gentil
Les chambres sont de bonne taille

Cons:

- Odeur d'humidité dans la chambre pmr
- Chambre pmr tout au bout du couloir donc pas facile de circuler le matin en fauteuil roulant lorsque les chariots de ménage sont sortis

2026-09-19 • via Nuitee
Y
YUAN • extended_group • au
8
2026-09-19 • via Nuitee
B
Bernd • solo_traveller • de
8
Pros:

Das Frühstück und freundliches Personal

Cons:

Das Zimmer das wir bekommen haben lag an der Autobahn es waren aber noch andere Zimmer frei .

2026-09-19 • via Nuitee
N
Narat • solo_traveller • de
10
Pros:

Sehr sauber und gepflegt, netter Empfang, großes, gemütliches Zimmer. Frühstücksbuffet ließ keine Wünsche offen ,mit sehr freundlichen Service. Alles hat unsere Erwartungen weit übertroffen.

2026-09-17 • via Nuitee
P
Paul • solo_traveller • gb
6
Pros:

The breakfast was excellent

Cons:

The first room smelt musty and damp but when I complained they did change the room

2026-09-17 • via Nuitee
D
Dan • solo_traveller • pl
10
Pros:

Bardzo czysto, codziennie sprzątane i wszystko czego trzeba. Wspaniała kuchnia. Polecam

2026-09-17 • via Nuitee
R
Raghu • solo_traveller • gb
9
Pros:

Good staff, superb value for money.

Cons:

Cleanliness could be better.

2026-09-16 • via Nuitee
P
Peter • couple • gb
8
Pleasant hotel with updated decor- let down
Pros:

Excellent location with easy access and convenient parking. Friendly and helpful
Receptionist. Generous breakfast buffet

Cons:

Poor shower pressure - TV unable to broadcast 7 major channels.

2026-09-16 • via Nuitee
K
Karelkn • couple • nl
9
Pros:

service ontbijt

2026-09-15 • via Nuitee
K
Keeley • extended_group • gb
8
2026-09-15 • via Nuitee
L
Luca • family_with_children • sa
4
2026-09-15 • via Nuitee
S
Siobhan • extended_group • gb
10
Staff were wonderful and really enjoyed our stay. Thank you.
Pros:

It’s close to Canterbury and where we wanted to go. Staff are very friendly and obliging.
Breakfast was lovely and the stay was great.

2026-09-15 • via Nuitee
M
Mélissa • family_with_children • fr
7
Bien pour une nuit ou deux.
Pros:

Hôtel qui convient très bien si vous êtes de passage pour une nuit ou deux. La chambre correspondait à la description et à nos attentes : simple mais propre.

Cons:

L'accès à l'hôtel se fait par une station service, ce qui est pratique si vous prenez la route ensuite mais rien n'est accessible à pied aux alentours.

2026-09-14 • via Nuitee
S
Sonja • solo_traveller • gb
10
Pros:

friendly staff clean rooms

2026-09-14 • via Nuitee
M
Mandy • couple • gb
10
Staff were wonderful so helpful and friendly will definitely stay again
2026-09-14 • via Nuitee
K
Kevin • couple • be
7
2026-09-14 • via Nuitee