Holiday Inn Express Canterbury by IHG

Hotels
Holiday Inn Express
8.4 (2306 reviews)
A2, Upper Harbledown , Canterbury , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Noise from outside
Breakfast service issues

Categories

Cleanliness
7.9
Some mention of cleanliness, but external noise and service issues noted.
Service
9.4
Staff were helpful and friendly, with positive reviews about service.
Location
8.4
Convenient for access, but some difficulty in finding the entrance.
Room Quality
8.9
Rooms were clean and comfortable, though some issues with bed size and heating.
Amenities
7.4
Basic amenities with issues reported about breakfast service.
Value for Money
8.9
Good value for price; several mentions of great deals and breakfast included.
Food and Beverage
7.4
Mixed reviews, with breakfast being a positive but some reports of disorganization.
Overall Experience
8.9
Overall satisfaction noted, with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Modern Amenities and Services
The hotel boasts a 24-hour front desk, free breakfasts, and a contemporary restaurant. Each colorful room features a private bathroom with a power shower, work desk, and entertainment options.

Delicious Dining Options
Guests can savor a hearty breakfast and a diverse evening menu at the on-site restaurant. The lounge bar offers a selection of afternoon teas, snacks, and coffees for a relaxing break.

Convenient Location
Perfectly located just outside historic Canterbury, the hotel is a short drive from the city center and the iconic Canterbury Cathedral. Situated on the A2 road, it offers easy access to explore the area.

Book now for a memorable stay at Holiday Inn Express Canterbury!

Important information:

Please note, for the room selected at check-In, bed selection is not guaranteed. For this room type, bed selection is based on availability upon arrival and is determined by the front desk.

Dinner inclusive package will includes breakfast and three course dinner from set menu or buffet in a designated hotel restaurant for one or two resident adults sharing a room. Children over 6yrs of age Supplement of £15.00 per child will be added.

Pet Policies / Terms and Conditions :
• Pets (only dogs) are permitted
• A £30 per stay ( max 3 days) per pet per room applies.
• Pets must not be left unattended in the rooms or public area.
Pet policy document will be available to sign at check-in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 3 per day.

Location

Guest Reviews

8.4
Based on 2306 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 8.9
Amenities: 7.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
P
Price family_with_children gb
6
2026-07-04 via Nuitee
E
erik couple nl
6
Cons:

Slechte bedden!!!!

2026-07-03 via Nuitee
A
Anita couple nl
7
Voor een korte vakantie goede locatie
Pros:

Aardig personeel, schone kamers

Cons:

Je hebt overal de auto bij nodig

2026-07-02 via Nuitee
M
Matze 1977 solo_traveller de
8
2026-07-02 via Nuitee
R
rob extended_group gb
9
excellent
Pros:

room was very modern and clean , shower was good , breakfast was excellent

Cons:

beds were not that comfortable but ok , room was warm even with a fan which needed a clean!

2026-06-30 via Nuitee
M
Marcia couple gb
7
2026-06-29 via Nuitee
W
Wafaa solo_traveller kw
4
عاديه
Pros:

النظافه

Cons:

لايوجد مصعد لايوجد تكييف والافطار عادي واستلام الغرفه الساعه 3 وبعيد عن السنتر

2026-06-29 via Nuitee
M
Marc family_with_children be
10
2026-06-29 via Nuitee
S
Samir couple be
6
Pros:

Good buffet breakfast with nice selection of cereals and hot food.
All the staff were very nice and friendly.

Cons:

Room was fine except that it did not have any aircon and the window opened about 1 inch - not pleasant when its over 30C outside.
Could have had a slightly better selection of pastries for breakfast and maybe some cheeses.

2026-06-29 via Nuitee
C
Charles couple gb
8
Staff were polite and helpfull, room was fine and the breakfast facilities were very good ++
Pros:

The room was very good and all the facilities were also very good. Breakfast was a little better than very good :-)

Cons:

A small refrigerator would have been appreciated.

2026-06-29 via Nuitee
S
Sian couple gb
7
Amazing friendly staff. Decor tired no aircon in rooms good breakfast.
Pros:

The attentive, super friendly and efficient staff are the hotel’s saving grace. Room very clean.

Cons:

Decor is tired stains on carpet, no aircon in rooms.

2026-06-29 via Nuitee
J
Julia couple nl
8
Pros:

Bedden prima, schone kamer.

Cons:

Belachelijke prijs voor een overnachting van onze hond bijna van £30 / €39 dus, slaat helemaal nergens op. Geen herhaling dus Holiday Inn Express

2026-06-28 via Nuitee
A
AFRAH solo_traveller kw
5
2026-06-28 via Nuitee
M
Michelle solo_traveller gb
9
Pros:

Lovely staff

2026-06-28 via Nuitee
S
Simon solo_traveller gb
2
Pros:

The Aircon in the Lobby and Bar Area

Cons:

No Aircon in the rooms was 35c its was like a Sauna cannot understand why a big chain like Holiday Inn would not have it in the rooms. The water in my Dads Room when he went to take a shower would not get cold only burning hot. Your website did not mention no lift to 2nd Floor I had to carry up 40kg or luggage never had to do that in any hotel chain in the World. So we will never be returning to Holiday we have learnt our lesson.

2026-06-27 via Nuitee
H
Heinz Motz solo_traveller de
10
Pros:

Der Service, die Freundlichkeit. Sehr zu empfehlen für 1 bis 2 Nächte.

Cons:

Nichts

2026-06-27 via Nuitee
D
Daniele solo_traveller it
9
Pros:

La colazione

Cons:

Dover pagare il parcheggio

2026-06-26 via Nuitee
L
LACROIX REGIS couple fr
9
Je recommande ...
Pros:

hôtel au calme et facilité de stationnement. Confortable et personnel aimable.

Cons:

une seul remarque : le système d'évacuation des WC qui ne fonctionnait pas très bien ...

2026-06-26 via Nuitee
K
Kirsten solo_traveller gb
8
2026-06-26 via Nuitee
K
kATHRYN couple gb
6
2026-06-26 via Nuitee