Holiday Inn Express Canterbury by IHG

Hotels
Holiday Inn Express
8.4 (2549 reviews)
A2, Upper Harbledown , Canterbury , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Noise from outside
Breakfast service issues

Categories

Cleanliness
7.9
Some mention of cleanliness, but external noise and service issues noted.
Service
9.4
Staff were helpful and friendly, with positive reviews about service.
Location
8.4
Convenient for access, but some difficulty in finding the entrance.
Room Quality
8.9
Rooms were clean and comfortable, though some issues with bed size and heating.
Amenities
7.4
Basic amenities with issues reported about breakfast service.
Value for Money
8.9
Good value for price; several mentions of great deals and breakfast included.
Food and Beverage
7.4
Mixed reviews, with breakfast being a positive but some reports of disorganization.
Overall Experience
8.9
Overall satisfaction noted, with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Modern Amenities and Services
The hotel boasts a 24-hour front desk, free breakfasts, and a contemporary restaurant. Each colorful room features a private bathroom with a power shower, work desk, and entertainment options.

Delicious Dining Options
Guests can savor a hearty breakfast and a diverse evening menu at the on-site restaurant. The lounge bar offers a selection of afternoon teas, snacks, and coffees for a relaxing break.

Convenient Location
Perfectly located just outside historic Canterbury, the hotel is a short drive from the city center and the iconic Canterbury Cathedral. Situated on the A2 road, it offers easy access to explore the area.

Book now for a memorable stay at Holiday Inn Express Canterbury!

Important information:

Please note, for the room selected at check-In, bed selection is not guaranteed. For this room type, bed selection is based on availability upon arrival and is determined by the front desk.

Dinner inclusive package will includes breakfast and three course dinner from set menu or buffet in a designated hotel restaurant for one or two resident adults sharing a room. Children over 6yrs of age Supplement of £15.00 per child will be added.

Pet Policies / Terms and Conditions :
• Pets (only dogs) are permitted
• A £30 per stay ( max 3 days) per pet per room applies.
• Pets must not be left unattended in the rooms or public area.
Pet policy document will be available to sign at check-in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 2549 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 8.9
Amenities: 7.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
A
Andrea couple gb
7
2026-08-29 via Nuitee
M
Maloe solo_traveller nl
9
Pros:

Schoon, prettig ontvangst.
Fijne kamer en alles stond klaar (eigen bed, slaapbank).

Cons:

Ontbijt was in principe best goed hoor, maar jammer genoeg beperkte gezonde opties, zoals volkoren, crackers, gekookt ei, groente, vers fruit.

2026-08-29 via Nuitee
C
Clare solo_traveller gb
9
2026-08-29 via Nuitee
D
Dick family_with_children nl
8
Pros:

Good breakfast, friendly staff

Cons:

Room was quite warm (due to hot summer)

2026-08-29 via Nuitee
S
Sharon family_with_children gb
7
2026-08-28 via Nuitee
P
Peter couple nl
8
Pros:

Close to the motorway. Really Nice staff. Helpfull

Cons:

Rooms were really hot! No airco. There was a fan in the room, which worked well but made a lot of noise

2026-08-28 via Nuitee
M
MIKE & ANNIE PICKUP solo_traveller gb
8
An insult to the English breakfast
Pros:

The staff, the manager and the location

Cons:

The " English" breakfast . No mushrooms, no black puddings, no fried eggs, no English mustard , and no pork sausages, only Cumberland sausages (Lunch sausages to be eaten with onions, gravy and mash potato), and dry cumbley tasteless " scrambled" (sic) eggs .
Also no fridge in the room.

2026-08-28 via Nuitee
P
Paul solo_traveller gb
8
2026-08-28 via Nuitee
E
Edwin solo_traveller nl
7
2026-08-28 via Nuitee
N
Naveen family_with_children gb
10
Overall awesome….
Pros:

Staffs and the atmosphere…

Cons:

The mattress felt bad. Having neck pain after sleeping on the bed

2026-08-27 via Nuitee
J
Jane solo_traveller gb
8
Good value for money !
Pros:

The location was good both for town and Catherdral .
Bed was very comfortable and a nice spacious room with a lovely size bathroom
Staff were helpful and friendly 🙂

Cons:

Overall, the hotel was clean and tidy apart from the soft chairs at front of reception were a bit worn and a few hairs in shower and sink .
The breakfast was good. However, the first day was very busy and had a wait for some items, and they had run out of natural yoghurt and fruit, but the next morning was much better.
The staff worked really hard ..

2026-08-26 via Nuitee
S
Stamatis family_with_children gr
9
2026-08-26 via Nuitee
C
Catherine solo_traveller gb
9
2026-08-26 via Nuitee
M
Morad solo_traveller gb
5
2026-08-26 via Nuitee
H
Hans family_with_children de
8
very gut Hotel with very good service
2026-08-25 via Nuitee
G
GRANDVILLAIN solo_traveller fr
7
2026-08-25 via Nuitee
A
anna extended_group es
9
Molt bé
Pros:

Hotel funcional i còmode. Personal amable. L’ esmorzar molt correcte.

Cons:

Necessites cotxe per anar a Canterbury. Està a uns 10 min amb vehicle.

2026-08-25 via Nuitee
N
Nathalie family_with_children fr
9
2026-08-24 via Nuitee
G
Giancani solo_traveller de
8
Pros:

Lage
Frühstück
Zimmer

2026-08-24 via Nuitee
D
Darlenne family_with_children nl
7
2026-08-24 via Nuitee