Facilities

Meeting rooms
Fitness facilities
Express check-out
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful and spacious room
Kind and friendly staff
Stunning property
Cons:
Outdated facilities
Poor value for food and beverage
Cleanliness issues

Categories

Cleanliness
7.98
Rooms are beautifully set, but windows need cleaning.
Service
8.95
Staff was kind and friendly, though some issues with communication.
Location
8.99
Standard quality for this hotel tier.
Room Quality
8.44
Beautiful and spacious room, but the property needs updating.
Amenities
8.47
Standard quality for this hotel tier, some facilities are outdated.
Value for Money
7.93
Overpriced hotel restaurant, poor value for what was received.
Food and Beverage
7.48
Food was good but experience was marred by pricing issues.
Overall Experience
8.95
Some positives but multiple significant issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:10

Property Description

Experience the ultimate beachfront getaway at Sheraton Grand Mirage Resort, Gold Coast, where luxury meets relaxation.

Private Beach Access
Spend your days lounging on our exclusive private beach, or take a refreshing dip in one of our two outdoor swimming pools. The serene surroundings offer an escape for both families and couples alike.

Dining Delights
Savor the flavors of the sea at our delightful Terraces Restaurant, where you can enjoy a meal with picturesque pool views. For a more relaxed evening, take advantage of our room service or sip a drink from the poolside bar.

Smart Amenities
Stay connected with complimentary Wi-Fi, and enjoy comfortable accommodations featuring air conditioning, LCD televisions, and convenient in-room safes. For those needing to blend work and leisure, our business center and event facilities cater to all your professional needs.

Don't miss out on securing your perfect stay at Sheraton Grand Mirage Resort – book now!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Guests must provide health documentation

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 140 reviews
Cleanliness: 7.98
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.95
S
Sarah • couple • au
10
2026-07-25 • via Nuitee
D
Danielle • couple • au
2
This is not a five star hotel. It's a mediocre 4 star hotel at best. You are better off booking a 4 star hotel close
Pros:

Nice foyer and friendly wait staff

Cons:

1. Broken shower/ bath switch, flashing LED lights above bed, poor upkeep (lots of rust, paint wearing off, stains)
2. Inattentiveness- forgetting shower robes/slippers, forgetting to refill coffee pods
3. Dirty floors in bathroom and bedroom
4. Fire alarm went off at 2am for 10 minutes with no explanation
5. Inattentive valet service which resulted in a traffic jam on the weekend
6. Lack of activities for hotel guests (the one adult activity was cancelled with no alternative offered other than a kids movie)
7. Constant and endless conferences and private events everyday. Drunk hooligans running about in the foyer, causing long lines for concierge, traffic jams
8. On the same day they cancelled the only adult friendly event they also shut down the only games room for another private event
9. Small pool - there are so many lagoons that aren't for swimming in
10. Tables were not cleaned prior to being seated
11. Menu is not 5 star- it includes butter chicken, Caesar salad and spaghetti
12. The AI software in the gym is complicated and difficult to use
13. Poor communication in general and the concierge was not that friendly

2026-07-21 • via Nuitee
U
Uddin • family_with_children • bd
8
2026-07-20 • via Nuitee
B
Bronte • couple • au
10
Exceptional! We will be back annually!
Pros:

Beautiful rooms that appear to have been recently renovated. Clean and spacious. The pool area was incredible. The terraces restaurant squeezed us in without a booking and the service our waiter gave was top tier.

Cons:

Only downside was the renovations at Marina Mirage across the road so at breakfast time when the restaurant was very busy there wasn’t another option to venture on foot but not a big deal! Not a negative, just something I should’ve looked into before staying.

2026-07-20 • via Nuitee
E
Elissa • family_with_children • au
10
2026-07-20 • via Nuitee
M
michael • solo_traveller • au
8
2026-07-19 • via Nuitee
W
Wendy • solo_traveller • au
1
2026-07-19 • via Nuitee
M
Matt • couple • au
10
awesome location
Pros:

everything

Cons:

nothing

2026-07-19 • via Nuitee
F
Frances • couple • au
7
Pros:

Good breakfast selection. Bed was comfortable. Mostly Quiet. Beach was lovely and pathway next to beach good. Pool looked welcoming and felt heated. Some friendly staff about. Clean.

Cons:

I really disliked having to use QR codes to find out anything about the place. To order food, to find out about location and restaurants on the premises... everything was set up using QR codes. I may be old fashioned and like to look through a book in the room that tells me all the information about the place, locality, nearby and room service. I can read a menu with ease that way. The TV had some of it, but just not the same.
Also for all my years travelling, the majority of hotels offer biscuits with the tea and coffee as complimentary. There were no complimentary extras, which would have been nice. No biscuits on the mini bar either.
Carparking had a fee. Trolley with amenities (maybe room service) was noisy travelling down corridors late at night.

2026-07-19 • via Nuitee
A
Adam • family_with_children • au
10
2026-07-18 • via Nuitee
M
Marie Sofie • couple • au
10
Best place to stay
Pros:

Everything

Cons:

Nothing

2026-07-18 • via Nuitee
M
Mike • couple • au
6
Gone downhill a bit but easy to fix with a bit of attention to detail
Pros:

The foyer and common areas were nice but the room needed upgrading

Cons:

Shower bath taps not working, only one robe in closet, not enough towels, stains on furniture

2026-07-18 • via Nuitee
T
Tracey • family_with_children • au
9
Beautiful, spacious, resort feel.
Pros:

Went in winter. Winter sunshine and heated pool was excellent and very comfortable. Lounge chairs, food and bar service great.
Located right on the beach as well.
Lovely grounds, very spacious. Large gym.
Close to theme parks.

2026-07-15 • via Nuitee
A
ABHISHEK • family_with_children • au
7
it was an average stay for the price we paid.
Pros:

The access to the room.cleanliness

Cons:

evrything was great but the bed were so uncomfortable, the mattress was not nice.

2026-07-14 • via Nuitee
L
Lara • family_with_children • au
7
Wonderful place that requires some updates to bring it up to the level it should be
Pros:

The location on the beach and the common places of the hotel are wonderful especially the lobby vantage point and the pools/ walkways

Cons:

Grim room looks dated, upholstered bed frame with stains on it visible when you enter the room. Hallways dimly lit. Amenities limited since Marina mirage closed. I left feedback at reception that they should offer evening mini buses for guests to nearby Tedder Ave to have dinner.

2026-07-13 • via Nuitee
S
Shakuntala • couple • nz
5
it was okay but would not stay here again, not worth the price
Pros:

nice lobby

Cons:

limited dinner options
far from amenities
bathroom is outdated

2026-07-13 • via Nuitee
A
Adrienne • couple • au
10
2026-07-12 • via Nuitee
M
Millie • couple • gb
9
2026-07-12 • via Nuitee
H
Hamish • solo_traveller • au
9
Pros:

The staff were incredible

Cons:

Rooms slightly dated but didn't impact our stay our experience

2026-07-10 • via Nuitee
C
Chris • couple • au
10
2026-07-09 • via Nuitee