Sonesta ES Suites Atlanta Alpharetta North Point Mall

Hotels
•
Sonesta ES Suites
8 (933 reviews)
1325 North Point Drive , Alpharetta , US
+1 770-587-1151

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Unreliable amenities
Poor breakfast service

Categories

Cleanliness
6.64
Several reviews mentioned foul smells and dirty bathrooms, indicating a below-average standard.
Service
9.61
Staff were often described as friendly and accommodating, which indicates a strong service experience.
Location
9.65
Repeatedly identified as a strong point, with easy access to amenities and attractions.
Room Quality
7.6
Rooms varied in comfort with issues reported but some guests were satisfied with their stays.
Amenities
7.63
Some facilities and services were lacking, such as unreliable WIFI and limited breakfast options.
Value for Money
7.59
Value perception varied due to room issues and service inconsistencies.
Food and Beverage
6.64
Breakfast options were mentioned as poor and not well replenished.
Overall Experience
8.61
Mixed sentiments but overall satisfaction through location and service led to a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:59

Property Description

Convenient Location
Situated across from the North Point Mall and a short drive from downtown Atlanta, Sonesta ES Suites Alpharetta North Point Mall offers easy access to both shopping and city attractions.

Amenities Galore
Enjoy a refreshing dip in the outdoor swimming pool or break a sweat at the on-site gym during your stay at Sonesta ES Suites Alpharetta North Point Mall.

Complimentary Offerings
Start your day right with a free grab and go breakfast before heading out to explore the city. Benefit from fully equipped kitchens, free internet, and Wi-Fi in every suite for a comfortable stay.

Book your stay at Sonesta ES Suites Alpharetta North Point Mall now for a perfect blend of convenience and comfort.

Important information:

USD 5 state recovery fee is not included in the price.

Please note that a maximum of 2 pets are allowed per room, and there is a non-refundable sanitation fee to ensure that future guests with allergies have no trouble after you depart.

Service dogs are allowed in all our hotels and are exempt from the non-refundable sanitation fee.

When travelling with dogs, there is an extra charge of USD 75 for stays of up to 7 nights; USD 150 for all longer stays.

Please note that renovation work in the property will be carried out from 15 August 2026 to 31 December 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 14.29
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 933 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 6.64
Overall Experience: 8.61
S
Sheena • solo_traveller • us
4
ROACHES and unclean
Pros:

I am a person of habit, which also means I'm loyal by default when things are good. I have stayed here a few times during travel visits over the years and the location is great. Usually, the staff and facilities are as well. My last stay wasn't quite the same.

Cons:

Check in was normal but upon entering the room, beds were made but I noticed nothing had been wiped down (counters/sinks). There were coffee rings on the desk, cup rings and spillage on the nightstand, dried up food in the microwave, etc.
I don't like to complain unless TOTALLY necessary, so I just wiped it down myself because I was exhausted from my travels.
However, within less than maybe 30 minutes of being in the room ROACHES were coming from behind the light fixtures on the wall and out the dishwasher. I immediately secured any belongings I had and called the front desk. The response was "You may not be able to change rooms and I would have to check with my manager!"
LIKE WHAT?!?!
I felt it was such a disregarding statement. No apology, no immediate let's fix this for you, no offer of refund, etc.
The lack of professionalism and proper customer training in that kind of moment was a complete turn off from all the other wonderful stays. Luckily, the manager told her to switch my room. I kept waking up in the middle of the night checking for roaches in the new room and I never want to deal with that again.
HORRIBLE EXPERIENCE. Pretty disgusting.

2026-09-13 • via Nuitee
S
Shana • family_with_children • us
10
We will stay here again!
Pros:

Convenient location! Friendly staff. Clean, spacious room.

Cons:

N/A

2026-09-13 • via Nuitee
B
Briana • couple • us
8
2026-09-12 • via Nuitee
A
Aghadiuno • solo_traveller • us
1
2026-09-04 • via Nuitee
O
Oluwaseun • family_with_children • ca
1
Wrong choice
Pros:

Location

Cons:

Terrible hygiene and noisy appliances plus swimming construction noise. Pull out bed was also flat and uncomfortable with a feeling like directly sleeping on the spring. Floor was dirty with visible sticky maps from no sanitization.

2026-09-01 • via Nuitee
J
Jessica • family_with_children • us
4
Pros:

Location and large room options.

Cons:

The pool was closed with no prior notice. Still today the pool is not listed as closed.

2026-08-25 • via Nuitee
J
Jamie • couple • us
7
2026-08-25 • via Nuitee
A
Ashlyn • extended_group • us
6
2026-08-24 • via Nuitee
S
Sara • couple • us
8
2026-08-19 • via Nuitee
A
Atul • couple • in
1
Cheap but not comfortable
Cons:

Constant sound of the air conditioner banging on the door. Woke up multiple times.

2026-08-16 • via Nuitee
A
Angel • solo_traveller • us
2
2026-08-16 • via Nuitee
J
Janna • couple • us
8
2026-08-15 • via Nuitee
S
Sheena • solo_traveller • us
9
2026-08-15 • via Nuitee
J
jones • couple • us
10
2026-08-14 • via Nuitee
D
Dylan • couple • us
1
Bad enough to get me to never want to come back
Pros:

Not much, the refrigerator stayed cold and the tv worked. So I guess we were living like kings.

Cons:

The property was dirty. I found cockroaches and moths every day I was there. I bought this hotel for the amenities but the basketball court has no hoop and the pool is closed for the year in August. On top of that the door to our building didn’t even lock. You don’t even need a key to get into the building. It was dirty, unsafe, and left much to be desired.

2026-08-11 • via Nuitee
J
Justin • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Makia • solo_traveller • us
10
Pros:

Breakfast the pool closing later the niceness

Cons:

They need to have it on their website or tell you that it’s $100 before you get there for a deposit

2026-08-10 • via Nuitee
S
Sheletia • couple • us
10
2026-08-09 • via Nuitee
V
Venkata • family_with_children • us
5
Overall it is a decent experience.
Pros:

Room and Kitchen is good.

Cons:

Pool was closed.
Breakfast was not so great.
Washroom door is not locking.
Old lifts.
Parking not free.

2026-08-02 • via Nuitee
D
Daaiyah • couple • us
9
2026-07-25 • via Nuitee