The Palmer House Hilton

Hotels
•
Hilton Hotels & Resorts
8 (1685 reviews)
17 East Monroe Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Vibrant atmosphere
Good amenities
Cons:
Bathroom cleanliness issues
Restaurant service problems
Check-in wait times

Categories

Cleanliness
7.5
Issues noted with bathroom cleanliness and maintenance.
Service
8.5
Staff were consistently friendly and helpful across various reviews.
Location
9
Perfect location for downtown attractions and easy walking access.
Room Quality
7
Mixed reviews on room quality; significant issues reported with bathroom.
Amenities
8.5
Good amenities including fitness center and pool area.
Value for Money
8
General satisfaction with pricing relative to accommodations.
Food and Beverage
7.5
Varied experiences with restaurant service and offerings.
Overall Experience
8
Enjoyed a vibrant and fun atmosphere despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:38

Property Description

Historic Downtown Hotel in Chicago's Theatre and Financial District

Luxurious Rooms and Amenities
Indulge in modern guest rooms at Palmer House Hilton, equipped with a flat-screen HDTV, desk, and cozy armchair. Enjoy the convenience of housekeeping services and unwind in style.

On-Site Dining and Wellness Options
Savor American cuisine at Lockwood Restaurant or opt for Lockwood Express for a quick bite. Keep fit at the fitness centre or pamper yourself at the on-site spa for a rejuvenating experience.

Convenient Location and Accessibility
With a prime location just a block away from Millennium Park and the Art Institute of Chicago, explore the city with ease. The Monroe Red Line subway station nearby provides seamless access to Chicago's top attractions.

Book now for an unforgettable stay at Palmer House Hilton!

Important information:

Upon check-in photo identification and credit card are required. All special requests subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Daily mandatory destination charge includes: daily $10 food and beverage credit for use in all hotel outlets, daily $25 credit towards on-site spa services, premium guestroom internet access.

Self-parking is available for a fee. Valet parking is available for a fee. Contact the property for details.

Requests for early arrival and/or late departure will be granted based upon availability and subject to additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 54 per day.

Location

Property Video

Guest Reviews

8
Based on 1685 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
B
Beatriz • solo_traveller • br
1
2026-05-28 • via Nuitee
T
Taylor • solo_traveller • gb
9
Very enjoyable
Pros:

The location was very good. Could walk everywhere easily.
Buses and trains nearby

Cons:

Because if the history, age and style of the property the rooms are dark and no view

2026-05-27 • via Nuitee
M
Matthew • solo_traveller • us
10
Pros:

Lobby was gorgeous 🤩.

Cons:

The low ceilings in the hallway.

2026-05-27 • via Nuitee
M
Maylin • couple • us
10
2026-05-27 • via Nuitee
L
Lisa • couple • us
9
2026-05-27 • via Nuitee
S
Sheena • solo_traveller • us
10
Cons:

Needed a better mattress. It was worn with dips on each side.

2026-05-26 • via Nuitee
C
carolina • couple • us
10
Pros:

Espectacular como siempre!!!!
X eso es nuestro lugar favorito

2026-05-26 • via Nuitee
K
Kathy • extended_group • us
9
It added to our overall experience in Chicago
Pros:

I appreciate the historical part of the building and the Beauty that you only get with a building that old. Also, the location was excellent both in regards to getting to places and the subway.

2026-05-25 • via Nuitee
N
Natalie • solo_traveller • us
10
2026-05-23 • via Nuitee
H
Hui • solo_traveller • us
5
Pros:

Nothing

Cons:

The front desk employee was not helpful and the hotel doesn’t seem clean

2026-05-18 • via Nuitee
A
Amy • family_with_children • us
9
Better than expected, will definitely stay here again!
Pros:

Service was exception, everyone was so friendly and accomodating: Front Desk, Bell Hop, Bar Servers, etc.

Cons:

The prices were high...$30 for a glass of wine!

2026-05-18 • via Nuitee
A
Alexander • couple • us
9
Good place, nice location, excellent service.
Pros:

Both room and location were excellent

Cons:

I did not like the breakfast arrangement. Instead of the usual "a la carte" self service, we had a waiter service. It was a little longer and less convinion foe people who did noy havd much time and would rather grab a breakfast and go.

2026-05-17 • via Nuitee
R
RGaristo • solo_traveller • pa
7
Good
Pros:

The hotel is very good in all aspects

Cons:

Even though the reservation was made more than two months ago and paid for at that time, the hotel charged me $29.74 on the day of check-out, claiming that an online pre-registration had to be completed

2026-05-15 • via Nuitee
F
Faisal • family_with_children • us
9
2026-05-14 • via Nuitee
G
Geoffery • couple • us
8
Historic stay
Pros:

Beautiful old hotel in a great neighborhood close to so much.

Cons:

The room was set up strangely with a giant piece furniture blocking the entrance to the bathroom. You needed to turn sideways to sneak past the bed to reach the toilet. Photos below.

Also it’s such a big hotel that you’re working through crowds to check in and out and to get where you’re going.

2026-05-12 • via Nuitee
D
Denis • couple • de
10
2026-05-12 • via Nuitee
P
Petra • couple • nl
9
Top! Historisch sfeervol gebouw op top locatie
Pros:

Historisch sfeervol gebouw op top locatie

Cons:

Wc was verstopt
Uitzicht op kantoor vanuit hotelkamer raam

2026-05-09 • via Nuitee
R
Rachel • extended_group • us
6
Pros:

The LOBBY! It was so beautiful and historic. We stopped down to have a drink and it was lovely to watch all the wedding parties go by and the service was great.

Cons:

We booked a suite, there is so much unused space it seems somewhat sad. the living room furnishings are not that comfortable, there was a huge dining room table, that i cannot imagine many use. It could just use a refresh to be more useful to modern day travelers.

2026-05-07 • via Nuitee
W
Wireman • solo_traveller • us
4
2026-05-07 • via Nuitee
N
Nataliya and Mykhailo • couple • us
10
2026-05-06 • via Nuitee