Quality Inn & Suites Matthews - Charlotte

Hotels
Quality Inn
8.4 (655 reviews)
12047 Guion Ln , Matthews , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Decent breakfast
Cons:
Tricky entrance
Child noise levels

Categories

Cleanliness
8.04
Several reviews highlighted the cleanliness of the hotel, with consistent mentions of clean rooms.
Service
8.51
Staff was frequently described as friendly and helpful, enhancing guest experience.
Location
8.55
Many reviews praised the convenient location of the hotel.
Room Quality
8.5
Rooms were often described as comfortable, well-maintained, and spacious.
Amenities
8.43
Good amenities mentioned, particularly the exercise room and free breakfast.
Value for Money
8.39
Guests felt the hotel provided good value for the price with quality services.
Food and Beverage
8.34
Breakfast received positive feedback, with mentions of good quality.
Overall Experience
8.41
General sentiment reflected a positive and enjoyable stay among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:04

Property Description

Convenient Location
Located just 5 minutes from downtown Matthews, North Carolina and Pebble Creek Golf Course, our modern hotel offers easy access to both leisure and business destinations.

Amenities Galore
Enjoy a daily continental breakfast, free Wi-Fi, access to the hotel gym, and a seasonal outdoor pool. Our business center offers fax/copy services, and free on-site parking is available for your convenience.

Comfortable Rooms
Our spacious rooms feature a cable TV, coffee maker, air conditioning, and a large work desk. Decorated with rich colors and wood furniture, each room provides a cozy retreat during your stay.

Experience the best of Matthews at Quality Inn and Suites. Book your stay now for a memorable and convenient hotel experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 7, 2026 until Sun, May 30, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 655 reviews
Cleanliness: 8.04
Service: 8.51
Location: 8.55
Room Quality: 8.5
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.34
Overall Experience: 8.41
T
Talayah couple us
10
I didn’t wanna leave!
Pros:

Very very clean, reasonable price

Cons:

I liked everything about the property. Glad I cancel the other property for this one

2026-06-06 via Nuitee
V
Victor solo_traveller us
10
Pros:

Todo bueno

2026-06-06 via Nuitee
M
M8948WIjohnd Couples
10
Weekend stay
Pros:

Great location and amazing Jorge was super helpful and there’s a great breakfast spread!!!

2026-06-05 via Tripadvisor
6
623haydenv Family
10
Good
Pros:

It is good that we have the opportunity for the next few days and I will get back with him on that and get you in the loop about what time you would be able and how to schedule for next

2026-06-05 via Tripadvisor
M
melvindL6407ZC Business
10
Good hotel
Pros:

Everything is clean in that hotel

2026-06-05 via Tripadvisor
K
kezras Family
10
Relax
Pros:

Joel was very helpful, and accommodating. Definitely will be back .

2026-06-05 via Tripadvisor
M
marcelofR4254QP Business
10
Good hotel!
Pros:

Pretty nice and clean hotel, and the breakfast area is also pretty nice and well maintained

2026-06-05 via Tripadvisor
S
Scenic62261150227 Solo travel
10
clean and Friends
Pros:

place is very clean! The breakfast is awesome. Recommend to anyone.!😁

2026-06-05 via Tripadvisor
C
cyndik49 Solo travel
10
Light along journey
Pros:

Beautiful, clean, personable, staff inconvenient to everything. Highly recommend.

2026-06-04 via Tripadvisor
A
Alonso couple us
10
The place and the Staff were great there was no pool available
Pros:

Everything

Cons:

The pool was not working

2026-06-04 via Nuitee
D
Dominique family_with_children us
4
They should do better with the cleaning the floors were sticky and the tub was dirty. Thankfully I had my own cleaning s
Pros:

Location

Cons:

Wasn’t cleaned properly

2026-06-01 via Nuitee
J
Joanna couple us
10
2026-05-31 via Nuitee
L
Leslie couple us
5
Hot but clean
Pros:

We were in the newer wing and it was very clean.

Cons:

The AC wouldn’t go below 75. I couldn’t sleep because the room was so hot. Also, we got there at 11pm and had to talk to the clerk through a tiny window and I couldn’t hear her at all.

2026-05-31 via Nuitee
R
Rachel solo_traveller us
10
Pros:

Great price and great service.

Cons:

It was all good.

2026-05-25 via Nuitee
M
myrlainel Business
10
Nyaaka thank you
Pros:

Outstanding Customer Service!
Nyaaka
I cannot say enough wonderful things about the Front Office Manager. From the moment we needed assistance, she went above and beyond to make sure everything was taken care of. We had last-minute reservation needs and room arrangements, and she handled everything professionally, efficiently, and with a genuinely caring attitude.

She was incredibly helpful, accommodating, and attentive to every detail, making what could have been a stressful situation completely seamless. Her dedication to guest satisfaction truly stands out, and she made us feel valued and welcomed throughout our stay.

Thank you for your exceptional service and for making our experience such a positive one. You are a tremendous asset to the hotel, and we greatly appreciate all of your hard work. Highly recommended!

⭐⭐⭐⭐⭐

2026-05-23 via Tripadvisor
C
Chamell couple us
8
2026-05-23 via Nuitee
A
Andrii couple us
7
2026-05-19 via Nuitee
J
James couple us
5
Pros:

Help from the front desk

Cons:

Sound insulation. Noisy neighbors past midnight. Toilet access for the wheelchair was tight/difficult.

2026-05-15 via Nuitee
K
kendallg500 Solo travel
10
Great customer satisfaction
Pros:

Amazing. They upgraded my room size but kept original pricing I needed. 10/10

2026-05-12 via Tripadvisor
C
cotyd2026 Solo travel
10
Very clean
Pros:

5 star
Clean
Spacious
Area nice

2026-05-12 via Tripadvisor