Comfort Suites Pineville - Ballantyne Area

Hotels
•
Comfort Suites
9 (699 reviews)
10415 Centrum Parkway , Charlotte , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
N/A

Categories

Cleanliness
9.25
Rooms were noted as clean and comfortable across multiple reviews.
Service
9.25
Staff was described as friendly and attentive, especially mentioned in multiple reviews.
Location
9.25
Great location near various amenities and attractions as mentioned in several reviews.
Room Quality
8.75
Rooms were comfortable and updated, although some comments noted they are not new.
Amenities
8.75
Amenities were generally acceptable with breakfast being highlighted positively.
Value for Money
8.75
Good value noted, especially for the amenities provided at the price.
Food and Beverage
8.75
Breakfast options were generally rated as good.
Overall Experience
9.25
Overall positive experiences highlighted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:07

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel, located near Interstate 77 and Interstate 485, is just minutes away from popular attractions like Carowinds amusement park and the U.S. National Whitewater Center.

Deluxe Amenities and Services
Start your day with a complimentary hot breakfast and enjoy free local calls, a seasonal outdoor pool, and a fitness center. Unwind at the evening manager's reception and take advantage of the free wireless high-speed Internet access.

Spacious Suites and Added Comforts
Our suites are equipped with convenient amenities like refrigerators, microwaves, and recharge devices with AC and USB outlets. Some suites even feature relaxing whirlpool bathtubs.

Book your stay at Comfort Suites now for a perfect blend of comfort and convenience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 699 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
C
Christine • solo_traveller • us
7
2026-06-18 • via Nuitee
C
Chris • couple • us
8
Pleasant stay in Pineville/South Charlotte area
Pros:

Clean, comfortable room, quick check in, great location

Cons:

mediocre breakfast, gap in door made it easy to hear noises in hallway

2026-06-17 • via Nuitee
B
bailey • couple • us
4
2026-06-16 • via Nuitee
F
Fred • solo_traveller • us
5
2026-06-16 • via Nuitee
L
Lora • family_with_children • us
10
Great comfortable space for a family of 6. Will absolutely stay again when traveling.
Pros:

Stopped halfway home to Pennsylvania from Florida. Booked this last minute to break up the trip home. More than pleasantly surprised. Family of 6, plenty of space. The beds were comfortable the pillows were the best we had on our trip. The breakfast was adequate and time/money saving since it was included.

Cons:

N/A

2026-06-13 • via Nuitee
E
Ellis • solo_traveller • us
8
2026-06-11 • via Nuitee
M
Maria • couple • us
5
Overall the stay was ok because the room was clean and the bed was comfortable.
Pros:

The bed was comfortable. The A/C worked well.

Cons:

The refrigerator in the room is old and makes a loud noise at random times almost every hour. It made it difficult to truly get a deep sleep and the walls are paper thin. We could hear everything. The iron is old and needs to be replaced. The bathroom door was installed backwards instead of it opening out it opens in which makes it very uncomfortable. It makes the already small bathroom smaller. The room had a musty smell to it and I think it comes from the old carpet. It’s as though the rooms haven’t been updated since the 80’s. I think if they remodel the rooms, remove the carpet and make them more modern it would come a long way.

2026-06-04 • via Nuitee
R
Rishi • solo_traveller • ch
6
Great location, decent hotel which could be excellent if it tried harder.
Pros:

Location was good, plenty of shops nearby and Carolina Place Mall was just across the street. If staying in Charlotte for a short time and looking to be near both Ballantyne and Pineville, this works well. Rooms were standard rooms in this category, good size and comfortable.

Cons:

The corridors and rooms of this hotel have a musty smell to them, not terrible but took away from giving this a better rating because it was noticeable, i changed my room but the other room was similar. The pillowcases and sheets did not smell fresh. These are simple fixes - hopefully the hotel will allocate extra budget to that. There were parts of this hotel that look slightly uncared for, dirt in the corners, etc. I would still stay here at this price point and location though.

2026-06-02 • via Nuitee
K
knowlovec • Family
10
A GM who cares about the guest experience
Pros:

I recently stayed at Comfort Inn & Suites Ballantyne/Pineville and had a wonderful experience from start to finish. The hotel was spotless, and my room was extremely clean, fresh, and comfortable throughout my stay. Housekeeping clearly takes pride in maintaining the property.
The location is another huge plus — it’s centrally located with easy access to restaurants, shopping, and major roads, making it very convenient whether you’re traveling for business or leisure.
The biggest highlight, however, was Ed, the General Manager. He is absolutely outstanding at what he does. He takes the time to understand guests’ needs, responds quickly to any concerns, and goes out of his way to ensure everyone feels valued and supported. His kindness, professionalism, and dedication to customer satisfaction truly set this hotel apart. It’s clear he genuinely cares about his guests and his staff. Thanks to Ed and the team, this was one of the best hotel stays I’ve had in a long time.

2026-05-28 • via Tripadvisor
D
Dewayne • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-05-27 • via Nuitee
B
brianvS2526XA • Family
2
Dirty Hotel
Pros:

Very dirty hotel. The lobby even smelled smoky when we arrived. There were stains on the walls in the lobby and halls. The halls smelled like mold. They only seem to vacuum the middle of the rooms because there were crumbs and dirt all around every edge and all the furniture. The furniture was faded, stained and even significantly damaged. Probably the worst hotel I’ve stayed at in a long time. I’d try any other hotel in the area. The pictures of the lobby are not accurate either.

2026-05-26 • via Tripadvisor
J
Jeremy • solo_traveller • us
10
Pros:

Location and comfortability. Great pricing

Cons:

N/A

2026-05-19 • via Nuitee
J
Janvick • solo_traveller • it
8
2026-05-16 • via Nuitee
L
Latisha • solo_traveller • us
8
2026-05-15 • via Nuitee
T
towanda • family_with_children • us
10
2026-05-11 • via Nuitee
R
RAFAEL LEONARDO • couple • us
1
2026-05-11 • via Nuitee
K
Kim • solo_traveller • us
8
Pros:

The room was big enough for me and my 4 kids 2 of which are teenagers

Cons:

Nothing

2026-05-09 • via Nuitee
A
ashs887 • Solo travel
10
great stay
Pros:

i came to charlotte to see my family member the location is huge plus and room are nice and roomy all the staff were so nice and my check in prosses was easy and smooth i even asked for early check in and the lady at front desk took care of me i will come and visit again

2026-05-07 • via Tripadvisor
G
Gregorio • family_with_children • ph
10
2026-05-07 • via Nuitee
K
Karen • extended_group • us
8
2026-05-05 • via Nuitee