Candlewood Suites Indianapolis Airport by IHG

Hotels
•
Candlewood Suites
7 (277 reviews)
5250 West Bradbury Street , Indianapolis , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Cons:
Dirty facilities
Lack of towels

Categories

Cleanliness
5.46
Several comments on dirty facilities and moldy odors indicate issues with cleanliness.
Service
8.43
Staff was noted to be friendly and responsive, though there were some service issues.
Location
7.47
No specific praise or complaints were mentioned about location.
Room Quality
6.42
Mixed reviews on room quality, with mentions of old facilities and a used needle found.
Amenities
5.45
Amenities were lacking, especially with towel shortages and non-functional ice machines.
Value for Money
7.41
Pricing for long-term stays was described as decent, balancing value.
Food and Beverage
8.46
No direct reviews on food and beverage, considered standard quality for this hotel tier.
Overall Experience
6.93
Overall experience was negatively impacted by cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:25

Property Description

Recently Renovated All-Suite Hotel:
Experience comfort and convenience at Candlewood Suites Indianapolis Airport, located just 3 miles from the airport. Each suite boasts a fully equipped kitchen and dishwasher, perfect for a homely stay.

Modern Amenities:
Enjoy complimentary WiFi and entertainment with a 32-inch flat-screen TV and DVD player in every spacious suite. Need a snack or a light meal? Visit the 24-hour convenience store. Stay active at the fitness center or catch up on laundry with the on-site facilities.

Nearby Attractions:
Conveniently situated 6 miles from Indianapolis city center, our hotel is also close to the famous Indianapolis Motor Speedway and the Indianapolis Zoo. Explore the best of the city during your stay.

Book your stay at Candlewood Suites Indianapolis Airport for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 277 reviews
Cleanliness: 5.46
Service: 8.43
Location: 7.47
Room Quality: 6.42
Amenities: 5.45
Value for Money: 7.41
Food and Beverage: 8.46
Overall Experience: 6.93
B
Brionna • couple • us
1
Don’t stay here.
Pros:

This is the worst hotel. I only stay here for the location convenience for work and I enjoy the kitchenette. The front desk lady is incompetent. I told her I already fully paid for my booking and she charged me again. The charge posted to my account and did not fall off.

Cons:

The elevators sound like they’re about to go out, the rooms are not well kept, soap bottles empty, hotel has been under renovation for 5 years and still looks like shit. Random noise from the vents. I can go on and on. Terrible property.

2026-05-28 • via Nuitee
M
Mokhit • solo_traveller • ae
6
2026-05-28 • via Nuitee
B
Buisch • solo_traveller • us
3
I won’t stay there again.
Pros:

It was convenient.

Cons:

The ac wasn’t working and the room was not clean.

2026-05-21 • via Nuitee
A
Antoinette • couple • us
3
The location is convenient. However, 545.00 dollars, this is definitely not my cup of tea,
Pros:

Convenience it tastes like chicken fingers

Cons:

I did not like the fact that this hotel is a lot older than what the pictures projected online. When I arrived at check-in one of my questions was, where is the pool? We had planned on taking a swim before. Relaxing, only to get there and to be told that the pool was out of order. And that it was being renovated prior to walking towards the elevator the door to the pool was cracked open. I pushed open the door to see the poor and little behold. There was nothing but material in that room. When I say materials I mean paid paint brushes drywall it was absolutely ridiculous
Upon crawling the hotel before I arrived, I was told that there was a pool. However they forgot to mention that the pool was unavailable and had been unavailable for months
Very disappointing,

2026-05-12 • via Nuitee
J
Jeff • extended_group • us
8
Pros:

There was no breakfast offered.

Cons:

No breakfast, TV was impossible to work - way too complicated.

2026-04-27 • via Nuitee
S
sherlyn • family_with_children • us
5
Staff was nice and it was a good location to get to Riley hospital
Cons:

The room was not cleaned like it should have been there was a target bag in one of the cupboards and the top of the refrigerator was so dusty and there was toys left in one of the side drawers. So the cleaning person is not cleaning well in the rooms

2026-04-14 • via Nuitee
D
Daniel • solo_traveller • us
6
Slightly above average.
Pros:

The room was clean and nice. The staff was very pleasant and helpful.

Cons:

The lobby and walkway to the elevators were old and dingy. Didn’t bother me. Elevator seemed sketchy, bounced at beginning and end. But it worked. So credit there.

2026-04-06 • via Nuitee
B
Brionna • couple • us
1
2026-03-20 • via Nuitee
R
Roslyn • couple • us
10
2026-03-16 • via Nuitee
S
Serrano • family_with_children • us
10
2026-03-05 • via Nuitee
K
Kaytlin • extended_group • us
1
2026-01-19 • via Nuitee
S
Shirley • extended_group • us
7
Evening desk staff was slow in getting guests checked in and could not find our reservation.
Pros:

we did not eat breakfast at this location.

Cons:

I had reserved a room via Booking.com. the evening staff could not find the information on my reservation. The morning staff did find it in the computer.

2026-01-19 • via Nuitee
L
Linda • family_with_children • us
6
2026-01-19 • via Nuitee
J
James • solo_traveller • us
2
Pros:

checked in and checked out…. facilities were dirty. Smelled like rotting food.

2026-01-19 • via Nuitee
C
Carol • solo_traveller • us
7
Decent place to stay
Pros:

Comfortable beds and friendly staff. Decent price for long term stay

Cons:

Extra door latch was broken, door was hard to open and shut. Facility is very dated. But they are remodeling

2025-12-15 • via Nuitee
F
food
4
Pros:

Wifi was unreliable. Telephone tech support was excellent, the support from the hotel close to non existent although one staff member, Dawn, did try to help but the problem lay with their sub-standard system.

Extreme foul language heard from staff members at reception. Attitudes differed markedly between employees, some of whom gossip about guests.

Housekeeping only attends each room once per week, floor and surfaces filthy. Between services you are expected to attend reception to collect supplies such as loo paper, clean towels or bed linen then make up the bed yourself.

The entire property smells unpleasant.

A shuttle service is advertised but does not exist, no airport transfer is available.

The advertised breakfast included in the room rate does not exist, either. There is no room service and no kitchen on the premises. There is a store cupboard near reception, most items past the use by date. There are no grocery stores in walking distance.

The pool is empty and out of use. Most washing machines and dryers are broken. There is no working CCTV and no evidence of security. A guest's vehicle was stolen out of the car park.

Sub-standard room included broken lights, leaking lavatory, leaking kitchen faucet from which water bubbled up under the floorboards - it took a few days to be replaced. Bathroom extractor fan broken and "none available".

Only one of the two elevators was working and that was shared with contractors who were attending to renovations.

2025-10-07 • via Nuitee
S
Sankaranarayanan • family_with_children • in
5
Pros:

na

Cons:

na

2025-09-04 • via Nuitee
Q
Quinisia
8
Pros:

We had a room that the television didn’t work. Called service desk and she was up within 10 min to give us a new room. There was a carpet smell at first but once we sprayed the room and turned on the AC it went away

2025-08-18 • via Nuitee
J
Jenna
10
Pros:

*

2025-08-17 • via Nuitee
D
Desmuri • extended_group • us
7
Grade: C-
Cons:

Our stay had a few disappointments. The room lacked sufficient towels, and unfortunately, it had a noticeable mildew odor that didn’t seem to be present elsewhere in the hotel. While renovations were underway—which is understandable—it did impact the overall experience. The bathroom had no counter space, making it difficult to organize toiletries. Additionally, there was no ice machine available in the hotel, and the in-room freezer’s ice maker wasn’t functioning either

2025-08-11 • via Nuitee