SureStay Plus by Best Western Elizabethtown Lancaster

Hotels
•
SureStay Plus Hotel by Best Western
8.3 (493 reviews)
147 Merts Dr , Elizabethtown , US
+1 717-367-4000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds/mattresses
Friendly, helpful staff
Complimentary breakfast with good variety
Convenient/good location
Pool & hot tub (relaxing when open)
Clean rooms noted by some guests
Good value/price for many
Some rooms spacious (kitchenette option)
Cons:
Noise issues (slamming doors, hallway/stairwell noise, loud AC)
Unpleasant smells reported (musty, urine)
Run-down or dated room features (chipped paint, cheap lamps)
Small/cramped bathrooms in some rooms
Maintenance problems (key cards, clogged toilet/flooding)
Pool closed early / pool occasionally cloudy
Firepit not working during some stays
Strict check-in times / extra early check-in fees

Categories

Cleanliness
6.6
Mixed reports: several guests noted musty or urine smells, run-down rooms and occasional flooding; some guests did describe rooms as clean.
Service
9
Generally praised — staff repeatedly described as friendly, helpful and accommodating (assisted with room turnover and resolved key-card issues).
Location
9.1
Location praised for convenience to events and attractions; multiple guests specifically noted the good/central location.
Room Quality
7.4
Mixed: beds and mattresses frequently called very comfortable, but many cited noisy AC/doors, cramped bathrooms, dated furniture and some run-down finishes.
Amenities
7.9
Positive amenities (pool, hot tub, fitness center, breakfast buffet) but there were issues: pool closed early, occasional cloudiness, broken firepit and varying hours.
Value for Money
8.4
Mostly seen as good value — several guests said the price was excellent for the quality and sleep; one guest felt the rate paid was too high for the condition.
Food and Beverage
9.4
Breakfast consistently praised — described as better-than-expected, well stocked with a good variety and complimentary.
Overall Experience
8.6
Overall positive: many guests would return and enjoyed their stay despite hiccups (noise, smells, and occasional maintenance problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Situated just off Route 283, the SureStay Plus Hotel by Best Western Elizabethtown Hershey offers easy access to Hersheypark and other nearby attractions.

Comfortable Accommodations
Guest rooms feature convenient amenities such as free WiFi, a coffee maker, and a work desk, ensuring a pleasant stay for all visitors.

On-Site Amenities
Enjoy a daily hot breakfast, stay active at the fitness center, and take advantage of services like dry cleaning and a gift shop during your stay at the SureStay Plus Hotel by Best Western Elizabethtown Hershey.

Book your stay now and experience the perfect blend of convenience and comfort at our hotel!

Important information:

Please note that this hotel property does not honor stays from local guests unless the area is under state of emergency. If you are unsure if you would be considered a local, please email us to inquire at [email protected] are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 493 reviews
Cleanliness: 6.6
Service: 9
Location: 9.1
Room Quality: 7.4
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 9.4
Overall Experience: 8.6
A
Anna • couple • us
10
2026-11-07 • via Nuitee
C
Christopher • family_with_children • us
10
Pros:

Everything was excellent

Cons:

My 1 and only complaint would be we were on the highway side so we had a lot of late night bikes that were going by

2026-11-07 • via Nuitee
L
Larry • solo_traveller • us
9
2026-10-30 • via Nuitee
T
Tammy • family_with_children • us
10
2026-10-29 • via Nuitee
M
Marissa • couple • us
4
It was conveniently located from the wedding we were attending but it was not worth the $220 we paid (with booking it in
Pros:

We liked the breakfast in the morning

Cons:

We were placed in room 224, it was very loud at night because we were next to the stairwell and the door at the top slams closed versus a gentle close. You can also here people talking out there when they werent using an inside voice. I also thought the room smelt musty, could have been the filter in the air unit maybe.

2026-10-27 • via Nuitee
D
Debra • family_with_children • us
10
2026-10-26 • via Nuitee
R
Rebecca • family_with_children • us
10
Great deal, wonderful stay!
Pros:

Plenty of room in this room. Beds very comfortable, plenty of pillows, thick pillows. Best breakfast bar.! Was looking forward to trying out the pool just didn’t have enough time.

Cons:

The outside firepit was not working, while we were there

2026-10-25 • via Nuitee
L
Laura • family_with_children • us
7
Pros:

Facility was clean, beds were comfortable

Cons:

Room was run-down. Chipped paint on walls, cheap lamps, loud AC unit, etc. Very noisy from guests in hallway and in other rooms.

2026-10-19 • via Nuitee
D
Donna • solo_traveller • us
9
2026-10-10 • via Nuitee
P
Pat • solo_traveller • us
8
2026-10-10 • via Nuitee
T
Thomas • couple • us
4
Meh
Cons:

The second you walked into the room you’ll get a smell of urine. Bathroom very cramped and small furniture outdated damage fridge wasn’t plugged in

2026-10-09 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-10-07 • via Nuitee
A
Alan • solo_traveller • us
9
Pros:

Clean

Cons:

We had the King room with the kitchenette and it was spacious and clean the thing that would have made it perfect would have been a sofa or loveseat at the end of the bed. There was just no place to sit and get comfortable and watch the big beautiful tv other than a desk chair and barstools.

2026-09-19 • via Nuitee
H
Humphrey • family_with_children • us
8
We enjoyed our stay and would come back despite a couple of hiccups.
Pros:

You can't beat the price of this hotel considering the great quality sleep we had. The mattresses were super comfortable and the complementary breakfast was good. Staff was friendly and I liked how they asked if we wanted our rooms turned over while we stayed for multiple days.

Cons:

The second day after we came back from Hershey Park our key cards to our rooms did not work. The woman at the front desk was kind and accommodating, she mentioned someone new was working the night before and must have made a mistake as we were not the only ones to have the issue that day. Our toilet did clog and flood the bathroom out into the main entryway, we did not clog it. When maintenance came they told us "this happens sometimes."

2026-09-09 • via Nuitee
R
Robert • solo_traveller • us
9
Fun place
Pros:

Very friendly staff. Breakfast buffet always stocked

2026-09-06 • via Nuitee
J
Jade • solo_traveller • us
10
2026-09-06 • via Nuitee
J
Jacquelyn • couple • us
10
This is our go to hotel when in the area
Pros:

Pool and hot tub were very relaxing . Breakfast was delicious. Staff was friendly and helpful.

Cons:

Pool closed at 9pm . 10 or 11pm would have been so much better .

2026-08-27 • via Nuitee
C
Cynthia • couple • us
8
The early check in made me think twice about seeking another hotel in the future as we have spent many years visiting th
Pros:

The location is good , the breakfast and staff are always good.

Cons:

Our room had a dehumidifier and the hall an odor . We had to pay 50 for an early check in and we have stayed there multiple years and at least twice a year .

2026-08-25 • via Nuitee
N
Nancy • couple • us
6
Good for the price & convenience
Pros:

Location

Cons:

Room smells

2026-08-25 • via Nuitee
A
Amy • extended_group • us
9
Pros:

Beds for comfy, air conditioner was strong and silent

2026-08-22 • via Nuitee