SureStay Plus by Best Western Elizabethtown Lancaster

Hotels
•
SureStay Plus Hotel by Best Western
8.5 (620 reviews)
147 Merts Dr , Elizabethtown , us
+17173674000

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Hot tub
Spacious room
Good breakfast
Friendly staff
Convenient location
Cons:
Maintenance issues
Highway noise
Inconsistent service

Categories

Cleanliness
7.64
Overall the lobby, kitchen area and room were noticeably clean. Some rooms had maintenance issues which affected overall cleanliness.
Service
8.61
Most of the staff were pleasant, but there were some concerns regarding service for minority visitors.
Location
9.15
The location was convenient and well-placed for accessing nearby attractions.
Room Quality
8.1
Generally spacious and comfortable rooms, though there were some complaints about maintenance issues.
Amenities
8.63
Included a pool and hot tub, although some guests felt more could be done to enhance the experience.
Value for Money
8.09
Overall considered reasonable for the amenities provided, but extra charges for early check-in were disappointing.
Food and Beverage
9.14
The breakfast received highly positive remarks, with many options available.
Overall Experience
8.61
Despite some service and cleanliness issues, overall experience was positive with many enjoyable aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:29

Property Description

Convenient Location
Situated just off Route 283, the SureStay Plus Hotel by Best Western Elizabethtown Hershey offers easy access to Hersheypark and other nearby attractions.

Comfortable Accommodations
Guest rooms feature convenient amenities such as free WiFi, a coffee maker, and a work desk, ensuring a pleasant stay for all visitors.

On-Site Amenities
Enjoy a daily hot breakfast, stay active at the fitness center, and take advantage of services like dry cleaning and a gift shop during your stay at the SureStay Plus Hotel by Best Western Elizabethtown Hershey.

Book your stay now and experience the perfect blend of convenience and comfort at our hotel!

Important information:

Please note that this hotel property does not honor stays from local guests unless the area is under state of emergency. If you are unsure if you would be considered a local, please email us to inquire at surestaypluselizabethtown@gmail.comGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 620 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.61
L
Linda • couple • us
9
Good clean comfortable sleep and excellent breakfast selection
Pros:

Good breakfasts. Rooms clean and quiet even with them filled to capacity. Pet friendly and no odors. Forgot to replace towels. One call to front desk and delivered to my room in five minutes

Cons:

Sweltering in pool area. Indoors with direct sun. small area and hot tub added to the smothering feeling.

2026-07-08 • via Nuitee
C
Compass631292 • Family
10
Great location, good food too.
Pros:

Got the rooms with the two queen beds. Typical rooms, they were clean which is always the most important thing to us. Decent amount of outlets to charge your devices too.

Breakfast was great. Lots of options (bacon, sausage, potatoes, eggs- scrambled and cheese omelets, biscuits and gravy, waffles, plus a lot more). The waffles had great flavor and came out really fluffy each time. My family really enjoyed everything.

Rooms were affordable too and the hotel is very close to the highway. Location was perfect as it was right between both Hershey and Lancaster (about 20 mins in either direction).

2026-07-07 • via Tripadvisor
R
RJ • solo_traveller • us
9
Pros:

The rooms were clean and spacious. Shower pressure was great! Breakfast had great options. Staff were professional, friendly and welcoming.

Cons:

Nothing

2026-07-06 • via Nuitee
J
Janice • family_with_children • us
9
2026-07-04 • via Nuitee
M
M • family_with_children • us
8
Pros:

Breakfast was good, staff were friendly, and room was clean. Great location as well.

2026-07-03 • via Nuitee
A
Audrey • couple • us
8
Excellent quality for the money spent!
Pros:

Hot tub and cleanliness

Cons:

Housekeeping didn’t change the sheets on a three day stay

2026-07-03 • via Nuitee
D
Dee • family_with_children • us
9
Great stay
Pros:

The hotel was clean, the rooms were clean, pool and hot tub were great, breakfast was wonderful

Cons:

The hotel is literally right off the highway, which made it hard to get into and out of because of the traffic

2026-06-29 • via Nuitee
T
Tim • solo_traveller • us
9
I would stay here again.
Pros:

Close to the highway but couldn’t hear traffic from my room. Breakfast was very good. Nice variety and well made food. Super close to Kinseys!

Cons:

No coffee maker in the room.
Had to go ask for clean towels on 2nd day. Housekeeping took the dirty but didn’t leave clean replacements. Only happened once.

2026-06-29 • via Nuitee
A
Amelinda • solo_traveller • us
10
Pros:

The location was great. We spent some time at Hershey Chicolate World in the morning and then toured the Amish Village in the afternoon. Our room was clean and comfortable.

2026-06-28 • via Nuitee
J
Janell • couple • us
10
2026-06-27 • via Nuitee
R
Revonda • family_with_children • us
9
2026-06-26 • via Nuitee
M
Mimi • solo_traveller • us
10
2026-06-25 • via Nuitee
D
David • solo_traveller • us
6
Overall, for the cost: C+
Pros:

Clean parking lot, spacious enough. Climate control in room good. Water pressure & temp control for shower good. Comfortable bed and pillows. Mini frige good and cold. TV & control good.

Cons:

Tricky access to Merts Dr from main road. Inside, halls, stairwell, felt old. No dimmer controls for in room lighting. Cell phone / computer connection ports in room dated. Avoid booking a room near the elevator or stairwell due to spillover noise.

2026-06-23 • via Nuitee
W
Wei Chung • solo_traveller • us
8
2026-06-19 • via Nuitee
F
Franklin • solo_traveller • us
8
A good night’s sleep 👍
Pros:

Very clean

2026-06-13 • via Nuitee
S
Shane • solo_traveller • us
10
2026-06-12 • via Nuitee
A
Avia • family_with_children • il
8
2026-06-10 • via Nuitee
C
Christopher • couple • us
7
It was okay, but for almost $300 a night felt it could be a little fancier Breakfast was not good. .
Cons:

Bathroom. could use a remodel bathroom fan and light. You can't shut off the fan, just as if the lights off want to leave a light on, but couldn't

2026-06-08 • via Nuitee
M
Mirna • family_with_children • us
8
2026-06-08 • via Nuitee
L
Lauren • couple • us
4
Below average.
Pros:

Location of hotel.

Cons:

We arrived at the location at 2:35 PM, we're told the room was ready but that check-in was 3:00 PM.

We're also told even though our room was ready, that we would be charged an additional $35 dollars if we checked in before 3:00 PM.

2026-05-30 • via Nuitee