SureStay Plus by Best Western Elizabethtown Lancaster

Hotels
•
SureStay Plus Hotel by Best Western
8.5 (647 reviews)
147 Merts Dr , Elizabethtown , US
+1 717-367-4000

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Hot tub
Spacious room
Good breakfast
Friendly staff
Convenient location
Cons:
Maintenance issues
Highway noise
Inconsistent service

Categories

Cleanliness
7.64
Overall the lobby, kitchen area and room were noticeably clean. Some rooms had maintenance issues which affected overall cleanliness.
Service
8.61
Most of the staff were pleasant, but there were some concerns regarding service for minority visitors.
Location
9.15
The location was convenient and well-placed for accessing nearby attractions.
Room Quality
8.1
Generally spacious and comfortable rooms, though there were some complaints about maintenance issues.
Amenities
8.63
Included a pool and hot tub, although some guests felt more could be done to enhance the experience.
Value for Money
8.09
Overall considered reasonable for the amenities provided, but extra charges for early check-in were disappointing.
Food and Beverage
9.14
The breakfast received highly positive remarks, with many options available.
Overall Experience
8.61
Despite some service and cleanliness issues, overall experience was positive with many enjoyable aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:29

Property Description

Convenient Location
Situated just off Route 283, the SureStay Plus Hotel by Best Western Elizabethtown Hershey offers easy access to Hersheypark and other nearby attractions.

Comfortable Accommodations
Guest rooms feature convenient amenities such as free WiFi, a coffee maker, and a work desk, ensuring a pleasant stay for all visitors.

On-Site Amenities
Enjoy a daily hot breakfast, stay active at the fitness center, and take advantage of services like dry cleaning and a gift shop during your stay at the SureStay Plus Hotel by Best Western Elizabethtown Hershey.

Book your stay now and experience the perfect blend of convenience and comfort at our hotel!

Important information:

Please note that this hotel property does not honor stays from local guests unless the area is under state of emergency. If you are unsure if you would be considered a local, please email us to inquire at [email protected] are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 647 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.61
A
Alan • solo_traveller • us
9
Pros:

Clean

Cons:

We had the King room with the kitchenette and it was spacious and clean the thing that would have made it perfect would have been a sofa or loveseat at the end of the bed. There was just no place to sit and get comfortable and watch the big beautiful tv other than a desk chair and barstools.

2026-09-19 • via Nuitee
H
Humphrey • family_with_children • us
8
We enjoyed our stay and would come back despite a couple of hiccups.
Pros:

You can't beat the price of this hotel considering the great quality sleep we had. The mattresses were super comfortable and the complementary breakfast was good. Staff was friendly and I liked how they asked if we wanted our rooms turned over while we stayed for multiple days.

Cons:

The second day after we came back from Hershey Park our key cards to our rooms did not work. The woman at the front desk was kind and accommodating, she mentioned someone new was working the night before and must have made a mistake as we were not the only ones to have the issue that day. Our toilet did clog and flood the bathroom out into the main entryway, we did not clog it. When maintenance came they told us "this happens sometimes."

2026-09-09 • via Nuitee
R
Robert • solo_traveller • us
9
Fun place
Pros:

Very friendly staff. Breakfast buffet always stocked

2026-09-06 • via Nuitee
J
Jade • solo_traveller • us
10
2026-09-06 • via Nuitee
J
Jacquelyn • couple • us
10
This is our go to hotel when in the area
Pros:

Pool and hot tub were very relaxing . Breakfast was delicious. Staff was friendly and helpful.

Cons:

Pool closed at 9pm . 10 or 11pm would have been so much better .

2026-08-27 • via Nuitee
C
Cynthia • couple • us
8
The early check in made me think twice about seeking another hotel in the future as we have spent many years visiting th
Pros:

The location is good , the breakfast and staff are always good.

Cons:

Our room had a dehumidifier and the hall an odor . We had to pay 50 for an early check in and we have stayed there multiple years and at least twice a year .

2026-08-25 • via Nuitee
N
Nancy • couple • us
6
Good for the price & convenience
Pros:

Location

Cons:

Room smells

2026-08-25 • via Nuitee
A
Amy • extended_group • us
9
Pros:

Beds for comfy, air conditioner was strong and silent

2026-08-22 • via Nuitee
J
Jessica • family_with_children • us
10
very comfortable for a family to have a wonderful time.
Pros:

We were very happy with our visit. If the prices stay the same we will for sure be back to stay again.

Cons:

The pool was cloudy but it looked clean.

2026-08-19 • via Nuitee
M
Michael • family_with_children • us
9
Overall good place to stay
Pros:

Clean, friendly staff, great pool & Jacuzzi, excellent location, fair pricing

Cons:

Could feel vibrations and hear slamming every time a door closed near our room. Pool and Jacuzzi close earlier than most other hotels that we've stayed in. Fitness center open until 11pm, pool closes at 9 pm.

2026-08-18 • via Nuitee
P
Patricia • solo_traveller • us
10
Pros:

The employees were friendly and helpful..

Cons:

Nothing

2026-08-17 • via Nuitee
R
Raja • family_with_children • pk
9
2026-08-15 • via Nuitee
M
Marion • family_with_children • us
9
Pros:

The breakfast exceeded my expectations. There was a larger variety of choices than I expected

Cons:

Very strict check in time. I wasn’t able to check in 5 minutes early

2026-08-13 • via Nuitee
R
Rosa • couple • us
10
2026-08-08 • via Nuitee
J
John • solo_traveller • us
9
2026-08-08 • via Nuitee
B
brown • couple • us
1
Disappointing
Pros:

It was clean

Cons:

I was to get a room with a Jacuzzi tube. I book this room for an anniversary stay. It was booked 2 months in advance. I paid over 200$ for the room and got no jacuzzi!! I asked the desk they blamed booking.com. Booking.com blames the hotel. So I check what a room would cost to reserve 125-155! Why was I charged 200$

2026-08-08 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Clean,quiet, delicious breakfast and wonderful pool and hot tub

2026-08-06 • via Nuitee
L
Levan • solo_traveller • us
10
2026-07-25 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Pros:

Que dan el desayuno

Cons:

No esta moderno para cargar si no llevas tus cargador de corriente no tiene opción

2026-07-19 • via Nuitee
J
juan • family_with_children • co
10
Excellent value, clean rooms, great staff, and a perfect location for visiting Hersheypark.
Pros:

The location was great for anyone visiting Hersheypark. The breakfast was awesome, the staff was friendly and helpful, and the rooms were much larger than I expected. The hotel was clean, the pool was well maintained, and it offered excellent value for the price.

Cons:

Everything was fine. I didn’t have any complaints during my stay.

2026-07-18 • via Nuitee