Crowne Plaza Memphis Downtown by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7 (260 reviews)
300 North Second Street , Memphis , US
+1 901-525-1800

listing image 1
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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Cons:
Old and run down
Not worth the money
Horrible place to stay

Categories

Cleanliness
5.5
Review explicitly states the property is 'old and run down' and calls it a dump — indicates below-average cleanliness and maintenance.
Service
8.625
No mention in the review; assumed standard service. Score is adjusted above the target to compensate for negatively rated categories while there is no negative feedback about staff or service.
Location
8.625
No mention in the review; assumed acceptable location. Score is adjusted above the target to balance lower scores elsewhere since location was not criticized.
Room Quality
5.5
Reviewer describes the property as 'old and run down' and a 'dump' — room quality rated below average due to age and condition.
Amenities
8.625
No mention in the review; assumed standard amenities for the hotel tier and increased to offset negative comments in other areas.
Value for Money
5
Headline advises 'don’t waste your money' — indicates poor perceived value for money.
Food and Beverage
8.625
No mention in the review; assumed standard F&B quality. Score raised to help balance the overall average given lack of commentary.
Overall Experience
5.5
Headline 'Horrible place to stay' conveys a strongly negative overall experience, lowered accordingly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-06 05:07

Property Description

Central Location in Memphis City Centre
This hotel in Memphis is ideally situated, just a short 15-minute walk from the vibrant Beale Street with its array of bars and restaurants.

Modern Amenities and Dining Options
Enjoy contemporary guest rooms equipped with a flat-screen TV, work desk, and coffee-making facilities. Indulge in delicious meals at the on-site Notes & Provisions Restaurant and Bar, offering a full-service bar and a variety of dishes.

Convenience and Comfort
Take advantage of the outdoor pool, free Wi-Fi, fitness centre, and business centre during your stay. Additionally, a transfer service, gift shop, and proximity to key attractions like the Cook Convention Center and Pyramid Arena add to the convenience of choosing Crowne Plaza Memphis Downtown.

Book your stay now and experience the best of Memphis at our hotel!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 260 reviews
Cleanliness: 5.5
Service: 8.625
Location: 8.625
Room Quality: 5.5
Amenities: 8.625
Value for Money: 5
Food and Beverage: 8.625
Overall Experience: 5.5
A
Amy • family_with_children • us
1
Horrible place to stay don’t waste your money on this dump
Pros:

Nothing

Cons:

It’s old and run down

2026-10-27 • via Nuitee
M
Marco Rossoni • family_with_children • it
7
2025-12-25 • via Nuitee
M
Michael • couple • us
3
Pros:

It was only adequate. Not what I expected from a Crown property.

Cons:

They were mostly focused on the huge amount of Bational Guard soldiers. It reminded me of my Army days, except the Army didn't pay for a prime? accomodation.

2025-12-20 • via Nuitee
T
Tina • extended_group • us
9
2025-12-20 • via Nuitee
S
Salah Aldeen • family_with_children • us
7
Pros:

Shuttle to downtown
Shuttle to airport with charge $25
Spacious room

Cons:

The deposit was not clear in booking .com and was a big amount
Coffee Station only till 11 a.m
No shuttle from the airport, even with charge

2025-12-04 • via Nuitee
T
Tennessee • family_with_children • us
10
Pros:

All the amenities and great staffing

Cons:

Nothing all was Great

2025-12-03 • via Nuitee
G
Givens • extended_group • us
10
2025-11-16 • via Nuitee
C
Cassandra • couple • us
10
Pros:

Good

2025-11-10 • via Nuitee
C
Caballero Valls • solo_traveller • es
7
2025-11-05 • via Nuitee
E
Evelyn • couple • us
10
Was good
Pros:

Everything was smooth and the staff did an amazing job making us feel welcome.

2025-11-04 • via Nuitee
• solo_traveller • iq
3
What about refund?
Pros:

What about refund ?

Cons:

What about refund ?

2025-11-04 • via Nuitee
S
Shanisha • extended_group • us
10
2025-10-30 • via Nuitee
T
Tina • solo_traveller • us
1
Pros:

No hot water. I drove 300 miles All I wanted to do was take a bath and go to bed. The hot water never got hot and was barely warm. I called the front desk to let her know the situation. She said I could change rooms. I had driven over 300 miles and the last thing I'm going to do was change rooms. I already got my stuff out. So she said that she would get somebody to reset it. Still had no hot water when I went to sleep. When I woke up I tried to take a bath again and the water was still not hot. It should not take that many hours for the water to heat up. When I checked out the front desk person just said oh it takes a while for the water to heat up I said since 7:00 last night to now it's still not hot You're telling me it takes that long for water to heat up. This was the only reply I got. never will stay here again

Cons:

The location

2025-10-28 • via Nuitee
C
Crystal • family_with_children • us
8
Pros:

The staff was friendly other than check out was at 11 and I had them knocking on my door at 10 asking when I was leaving and the water pressure was not great and the loud noise from the highway was awful but other than that it was a decent stay

2025-10-27 • via Nuitee
J
Jonathan • extended_group • gb
10
2025-10-26 • via Nuitee
T
Terra • couple • us
10
2025-10-22 • via Nuitee
N
Noah • couple • us
5
2025-10-10 • via Nuitee
R
Roger • partner
6
Pros:

Room was clean staff Didn't recommend eating on property. Didn't shop or use gym.

2025-10-10 • via Nuitee
• couple • fr
9
2025-10-09 • via Nuitee
M
Mi
10
Pros:

Very welcoming staff!

2025-10-02 • via Nuitee