Holiday Inn Express Milwaukee - West Medical Center by IHG

Hotels
•
Holiday Inn Express
7 (270 reviews)
11111 West North Avenue , Milwaukee , US
+1 414-778-0333

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent location — convenient for events and family
Continental breakfast frequently praised
Friendly/busy breakfast staff and polite front-desk on several stays
Affordable rates and parking
Comfortable beds mentioned by multiple reviewers
Cons:
Repeated reports of poor cleanliness (stains, filthy carpeting, dirty showers)
Outdated / tired rooms and bathrooms needing remodeling
Bathroom/shower issues (broken walls, doors that don't close, missing curtains)
Inconsistent reception/service response to reported problems
Visible maintenance problems (peeling walls, patched areas, broken screens/porch debris)

Categories

Cleanliness
4
Multiple reviewers reported dirty rooms, stained carpets, filthy elevator/hallway carpeting, visibly dirty showers, discolored caulking and generally unkempt public spaces; clear negative sentiment on cleanliness.
Service
7.8
Mixed but generally positive: breakfast staff repeatedly praised as personal and friendly and some front-desk staff described as polite; however there are reports of unwelcoming reception and staff not taking strong action on reported problems.
Location
9
Consistently praised: convenient, close to venues/family, Denny's across the street and good for overnight stays — location is a clear strength in the reviews.
Room Quality
5
Many comments about outdated/tired rooms, bathrooms needing remodeling, broken shower walls/doors, lumpy beds, missing cushions and patched/peeling walls — room condition is below average.
Amenities
6.5
Limited but functional: complimentary continental breakfast and parking mentioned positively; luggage cart and general facility upkeep criticized. No extensive amenity offerings referenced.
Value for Money
7.5
Several guests noted affordability and reasonable rates/parking; given the strong location and decent breakfast, perceived value remains above average despite condition issues.
Food and Beverage
8
Breakfast is frequently called out as a highlight (better than typical hotel breakfast) and coffee/staff serving it received praise; food offering viewed positively though limited.
Overall Experience
8.2
Mixed overall: many guests enjoyed the convenient location, comfortable beds and good breakfast making stays fine for short visits, while others experienced significant cleanliness and room-issue problems; net sentiment leans positive for quick/overnight stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
Situated just off the Zoo Freeway and a short distance from Milwaukee city centre, Holiday Inn Express Milwaukee – West Medical Center offers easy access to key attractions like Wisconsin State Fair Park and the Milwaukee County Zoo.

Modern Amenities
Each room is equipped with a flat-screen TV, microwave, and refrigerator, ensuring a comfortable stay. Guests can also enjoy complimentary WiFi, parking, and a daily hot breakfast buffet.

Fitness and Business Facilities
Stay active at the 24-hour fitness centre, or take care of work tasks at the on-site business centre. For added convenience, there's a launderette available for guests.

Book your stay at Holiday Inn Express Milwaukee – West Medical Center for a seamless blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Guest Reviews

7
Based on 270 reviews
Cleanliness: 4
Service: 7.8
Location: 9
Room Quality: 5
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.2
W
wayne • couple • us
8
Good stay and location for what was needed
Pros:

Passed on the breakfast

Cons:

The shower liner was coming apart at the bottom and there was mold in the shower

2026-11-04 • via Nuitee
A
angela • couple • us
8
Very comfortable
Pros:

Very friendly staff. Especially the breakfast room, reception

Cons:

Bed sheets to be changed at least 3 times a week

2026-11-03 • via Nuitee
D
Dwight • couple • gb
7
overall good
Pros:

good and the lady who runs the place was very good.

Cons:

sheets were never changen

2026-11-03 • via Nuitee
B
Brianna • family_with_children • us
8
Great location, clean room, great breakfast, quiet, enjoyed our stay.
Pros:

The staff taking care of the free continental breakfast was amazing! So personal, helpful, and friendly. My young daughter loved her, made our stay memorable!

Cons:

The hotel luggage cart was difficult to steer in and out of the elevator and hallway.

2026-10-30 • via Nuitee
T
Tom • couple • us
6
Staff was very hospitable
Pros:

Rates and parking

Cons:

Bathroom was tired

2026-10-26 • via Nuitee
H
Heather • family_with_children • us
7
Nice and very convenient and affordable.
Pros:

The facility was fine. We stayed for one night. It was clean, comfortable and in the perfect location.

Cons:

It was just a little worn down - specifically, the bathroom.

2026-10-23 • via Nuitee
L
Lynne • couple • us
9
Overall a very nice stay for us while attending a dog event at Summerfest grounds and having a dog w
Pros:

We had a dog with us and the area to walk around was very nice cvompated to most places. Love that Denny's is right across the street. Facility was a little outdated, otherwise would have been an excellent. Did not use anything at the hotel except breakfast, and altho limited, food was good.

Cons:

Assuming the hotel is also a long term stay facility as several people seemed to live there.

2026-10-12 • via Nuitee
B
Bill • couple • us
3
Room was horrible
Pros:

Location

Cons:

Bathroom door would not close, shower walls broken, dining room chairs ripped and soiled

2026-09-14 • via Nuitee
I
Irena • family_with_children • us
2
Overall, the stay was disappointing.
Pros:

I booked this stay for my husband. I could not join him for a family funeral. This review is from him. Breakfast was ok. Best part of the stay. Location was ok.

Cons:

Old facility that needs updating. Elevator not working at time. Cushions missing from the chaise lounge in my room. Rooms of others I was there with had issues with showers. One was missing a shower curtain. The shower didn't work in another. Staff were sympathetic but didn't take any significant action when informed about issues.

2026-08-30 • via Nuitee
R
ROBERT • couple • us
5
Cons:

Bathrooms in the room need remodeling. Tubs very old and caulking very didcolored

2026-08-27 • via Nuitee
M
Mark • solo_traveller • us
4
Reception not welcoming. They very much do not take pride in hospitality.
Pros:

Location

Cons:

The filthy carpeting in the elevator and hallways. I have photos if you would like to see them

2026-08-27 • via Nuitee
N
Nancy • family_with_children • us
7
Good location for an overnight stay. Beds very comfy and a good breakfast in the morning.
Pros:

Breakfast was good. Better than the usual hotel breakfast. Comfy beds.

Cons:

I've stayed at this location before and the general appearance is having a "tired" look and both halls and guest rooms are in need of refurbishing.

2026-08-25 • via Nuitee
S
Sara • solo_traveller • us
2
Look for a different hotel
Pros:

The front desk was polite, and housekeeping refreshed the room after the first night

Cons:

The bathroom was disgusting with patched and peeling walls. Looked moldy from the shower. I couldn’t believe they rented out that room

2026-08-24 • via Nuitee
S
Steven • solo_traveller • us
3
If I needed more than a place to just 'lay down my head' I'd ask for my money back!
Cons:

Shower stall in Rm 237 was visibly dirty - like REALLY DIRTY - like DORMITORY DIRTY! Floors may not have been vacuumed, but were certainly dirty/stained in elevator, 2nd floor hallway and in room 237. Bed was lumpy, but clean. I've stayed in plenty of the Holiday Day INN Express locations in a few different states - sad to say this one was the worst by a wide margin.

2026-08-21 • via Nuitee
G
Glenda • family_with_children • us
10
Awesome
Pros:

The staff and the coffee.

2026-08-16 • via Nuitee
A
April • solo_traveller • us
3
2026-08-15 • via Nuitee
K
Kim • extended_group • us
6
It was fine, but I won't be back.
Pros:

The location was good. The room was quiet (until the staff knocked on our door all morning thinking we had gone before checkout time)

Cons:

The whole place looked shabby. Stains everywhere inside the room and throughout the building. The staff didn't have it together.

2026-08-15 • via Nuitee
A
Alicia • solo_traveller • us
10
2026-08-08 • via Nuitee
J
Jacob • solo_traveller • us
3
Pros:

It was close to family.

Cons:

The host that served breakfast was rud. Not the first time. The first incident on a previous trip was with me and this past time it was with my wife.

2026-08-02 • via Nuitee
S
Spranger-Hart • couple • us
10
2026-07-25 • via Nuitee