MainStay Suites Middleburg Heights Cleveland Airport

Hotels
•
Main Stay Suites
6.9 (480 reviews)
7325 Engle Rd , Cleveland , US
+1 440-816-9300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean facilities mentioned by some guests
Friendly staff reported in some reviews
Convenient location near food and airports
Good kitchen facilities
Cons:
Very dirty rooms reported
Unpleasant odors in several rooms
Rude front desk service
Inconsistent experience based on individual staff

Categories

Cleanliness
4.43
Multiple reviews mention cleanliness issues, including dirty rooms and unclean bathrooms.
Service
7.9
Service was noted as kind by some, but there were significant complaints about front desk staff.
Location
8.94
Convenient proximity to the airport and food options mentioned positively.
Room Quality
5.89
Some rooms were described as dirty and in need of maintenance, though a few praised the room layout.
Amenities
7.42
Kitchen facilities mentioned positively, although some bedding issues noted.
Value for Money
6.38
Several reviews indicated that the experience did not match the price paid.
Food and Beverage
6.93
Coffee was mentioned positively while there was no breakfast offered.
Overall Experience
7.3
Mixed experiences, with many expressing that they would not return due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:19

Property Description

Convenient Location and Amenities

Located just off Highway 71 and close to Cleveland International Airport, MainStay Suites Middleburg Heights Cleveland Airport provides self-catering rooms with free Wi-Fi and workspaces. Guests can enjoy the convenience of a fully equipped kitchen in their rooms, complete with a stove, microwave/oven, and toaster. The hotel also offers a flat-screen TV with premium channels like HBO and ESPN.

On-Site Facilities

Stay active during your stay with the hotel's fitness facilities or grab a snack or beverage at The Market. For those looking to socialize, there is a barbeque area available for gatherings with friends. The 24/7 room service ensures that guests' needs are always met.

Convenient Services

Benefit from the hotel's airport shuttle service, making travel to and from the airport hassle-free. Book your stay at MainStay Suites Middleburg Heights Cleveland Airport for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

6.9
Based on 480 reviews
Cleanliness: 4.43
Service: 7.9
Location: 8.94
Room Quality: 5.89
Amenities: 7.42
Value for Money: 6.38
Food and Beverage: 6.93
Overall Experience: 7.3
J
Jennifer • couple • us
7
2026-09-08 • via Nuitee
J
Jeremy • couple • us
3
Will make sure to avoid Mainstay in future
Pros:

Nothing - except the shuttle guy who was excellent

Cons:

The rain (no umbrellas) - the booking problems - the alarm that brought the fire brigade

2026-09-06 • via Nuitee
D
Donald • couple • us
3
Pros:

The size of the room was nice, being a queen suite. Very roomy.

Cons:

The cleanliness of the place needed to be better. Long black hairs in the showers, counters weren't wiped down and the main door to get into the building didn't look like it was wiped down for a good while. The main door to get into the building was to be "locked" for the safety of guests as the SIGN said. Well using thick black duct tape to cover up the door jam and the door push bar, so it wouldn't lock is keeping guests safe, then I guess it's doing it's job. This was mentioned to staff that it was a safety issue many times. If it was broke, FIX IT! Or if people are too lazy to carry their room card, put a stop to it. Also, a 6AM fire alarm on the first night. No employees or manager around to make sure of a head count or to make sure we were OK. The fire department had to tell us it was ok then. Oh, if you like the smell of pot when entering the building to your room, then stay here as well. It makes me sick. Also, that was mentioned to staff.

2026-09-04 • via Nuitee
M
Melanie • couple • us
2
2026-08-24 • via Nuitee
M
Maria Laura • extended_group • es
9
2026-08-21 • via Nuitee
A
Ashley • family_with_children • us
5
The bedding was clean but the suite was not. It offered an affordable 2 bedroom suite you won’t find elsewhere.
Pros:

I liked the apartment style layout and the location was convenient.

Cons:

There were several dirty areas/things and the staff at check in barely spoke English and didn’t explain about WiFi password, actually he didn’t explain anything. Normally staff will explain check out time, WiFi and payment. The man only asked for more money as a deposit when it said on booking that all taxes and fees were included in the price. Also booking said the card on file would not be charged that I would pay upon check in which was not the case the card was charged and there was no way to change it to a different one. Dirty stuff included the tub, cabinets, fridge, microwave, stains on the furniture and bedskirts. The bathroom light would not work, the oven would not close all the way, the bed was hard as a rock and I actually prefer a firm bed but this one was too hard. The only good things was the layout, convenient location, and cheap price for 2 bedroom suite.

2026-08-18 • via Nuitee
R
Rashid • couple • qa
7
2026-08-14 • via Nuitee
A
Antwan • solo_traveller • us
9
I had a great stay at this property.
Pros:

The property was decent and comfortable. The staff was amazing.

Cons:

The bathroom could use a little work

2026-08-12 • via Nuitee
L
Lois • solo_traveller • us
8
Pros:

The room itself was very nice, clean. Location was great for us.

Cons:

Hallways were dim, smelled like wet dog at points. Have stayed here before, the kitchen in each room should have the same items. Past rooms had certain dishes or flatware, where as the next room didn't have the same. Consistency would be great.

2026-08-11 • via Nuitee
L
Lashonda • family_with_children • us
1
2026-08-03 • via Nuitee
L
Lashonda • family_with_children • us
1
Pros:

The property was very nasty and uncomfortable, and they was rude

Cons:

I didn’t like nothing about the property. It was very nasty, unprofessional and rude.

2026-08-03 • via Nuitee
S
Sarah • family_with_children • us
3
Cons:

Did not feel safe entering the hotel. Doors were not locked.

2026-07-21 • via Nuitee
E
Erick • solo_traveller • us
5
2026-07-17 • via Nuitee
R
Rivera Martinez • solo_traveller • us
6
2026-07-14 • via Nuitee
A
Angela • solo_traveller • us
10
2026-07-02 • via Nuitee
A
Alyssa • solo_traveller • us
1
Bugs
Pros:

I liked that it had two bedrooms

Cons:

There were bed bugs and roaches.

2026-07-01 • via Nuitee
S
salazar • solo_traveller • us
5
Pros:

Limpio

Cons:

Que la cocina no tiene ollas para cocinar

2026-06-26 • via Nuitee
K
Katie • family_with_children • us
2
Filthy
2026-06-22 • via Nuitee
L
lakisha • couple • us
5
2026-06-16 • via Nuitee
C
Carlos • couple • us
8
2026-06-07 • via Nuitee