Holiday Inn & Suites Chicago-Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (944 reviews)
506 West Harrison , Chicago , us
+1 312-957-9100

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast variety
Cons:
Cleanliness issues in bathrooms
Uncomfortable beds
Missing amenities like indoor pool

Categories

Cleanliness
7.01
Several reviews mention cleanliness issues, including dirty bathrooms and stained furniture.
Service
8.98
Staff was consistently described as friendly, helpful, and accommodating.
Location
8.52
Many guests praised the prime location near public transport and downtown.
Room Quality
7.47
Mixed feedback on room quality; some enjoyed the rooms while others had issues such as uncomfortable beds.
Amenities
8
Positive comments about available amenities, despite some concerns over missing features like a pool.
Value for Money
8.46
Overall good value, especially considering location and service provided.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
8.18
Guests had a generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:18

Property Description

Convenient Location and Comfortable Accommodation

Located just a few blocks from the iconic Sears Tower, the Holiday Inn Chicago Downtown offers a prime city center location for both business and leisure travelers. The comfortable rooms provide a relaxing retreat after a day of exploring the vibrant city of Chicago.

On-Site Dining and Leisure Facilities

Indulge in delicious American cuisine at Sunny's Restaurant and Lounge, open for breakfast, lunch, and dinner. For relaxation and recreation, guests can take advantage of the seasonal outdoor swimming pool and modern fitness facilities.

Nearby Attractions and Easy Access

Explore popular attractions like Greek Town and the Shedd Aquarium, all conveniently located near the hotel. With easy access to public transport, iconic landmarks such as the Magnificent Mile and Navy Pier are just a short ride away.

Book your stay at the Holiday Inn Chicago Downtown for a memorable and convenient Chicago experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 45.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 944 reviews
Cleanliness: 7.01
Service: 8.98
Location: 8.52
Room Quality: 7.47
Amenities: 8
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.18
M
Marianne • solo_traveller • nl
7
Pros:

Liked the location, blue line teain right on the corner. Pool on the roof was so fun for the kids. And liked the size of the room and the helpful staff. Housekeeping was great too.

Cons:

The sleep sofa, the floor would be more comfortable. And I told the staff about a cockroach in the ladies restroom downstairs, hours later it was still there partly covered by a tissue 🤷🏻‍♀️. Not all lights are working.

2026-07-25 • via Nuitee
K
Kaye • couple • au
5
Disappointing and expensive for the condition of the room.
Pros:

Proximity to Union Station

Cons:

Lack of dinning option nearby.

Tired and needing some TLC

2026-07-23 • via Nuitee
O
Olha • solo_traveller • us
10
2026-07-21 • via Nuitee
V
V4574VKjonc • Family
10
Amazing customer service. Above and beyond.
Pros:

I just wanted to thank Alina, Maya, and Salvador for their help in making sure a critical piece of equipment I needed overnighted to the hotel was received without flaw. They took the matter seriously and I am thankful as I had no room for error. Very excellent customer service!!!

2026-07-16 • via Tripadvisor
D
Dugas • solo_traveller • us
9
2026-07-16 • via Nuitee
J
Jean • extended_group • us
10
I will definitely stay here again, we came into Chicago by Amtrak and we were able to leave our luggage at the hotel whi
Pros:

It is close to Union station, the staff was friendly and helpful and the rooms were clean and comfortable. The pool area was really nice too!

2026-07-13 • via Nuitee
S
slimzeeguy • Couples • United States
6
Adequate hotel but outdated. Parking and breakfast not free
Pros:

Overall the hotel is adequate The room was clean but outdated. We were unable to close blinds and had bright light shining in room
All night. Staff was professional and friendly. Extra charge seemed excessive and learned about when checking in. Also 65 dollar a night. Charge for parking adds to overall cost. Breakfast was extra 22 dollars so we skipped breaks. Outdoor pool on rooftop nice.

2026-07-09 • via Tripadvisor
M
michelle • solo_traveller • us
8
Pros:

Service,pool,beds

Cons:

Fridge did not work well..

2026-07-06 • via Nuitee
C
Cencia • couple • us
10
It was a good experience
Pros:

The breakfast was excellent

Cons:

None

2026-07-06 • via Nuitee
N
noi-Lartey • couple • gh
1
Pros:

They are all thief’s

Cons:

The cleaners are thief’s , left my money came back and it was stolen by room service

2026-07-04 • via Nuitee
C
cdob63 • Family • Hurley, Catskill Region, New York
6
An adequate facility with a wonderful staff
Pros:

This place was okay, but not notable. Our room was small but adequate, beds were comfortable enough, breakfast was pretty good, and the staff were helpful, friendly and very patient with our large group which included small kids. However, this may be the only Chicago hotel with no nearby restaurants. Also, we are pretty impervious to traffic and other street noise, but if you're not, you may not find it restful.

2026-07-03 • via Tripadvisor
L
Luplow • couple • us
8
2026-07-01 • via Nuitee
B
Bowman • family_with_children • us
9
Great stay. Will definitely say again if ever in the area.
Pros:

We took an Amtrak that arrived at Union Station at 11:40am. We were able to check-in at 1:14pm. That was very much appreciated, considering check-in isn’t officially until 3:00pm. All of the front desk staff were friendly and accommodating. When we tried to check in around noon, our room was not ready yet, but they offered to hold our luggage so we could grab lunch while we waited. We also really appreciated the quality of the hand soap and lotion in the bathroom!

Cons:

We had a King Suite. Very nice. The bathroom was quite small for a King Suite, and the pull-out couch was not very comfortable. We also had to request extra pillows for the pull-out:

2026-07-01 • via Nuitee
J
JoAnnR23 • Business • Highlands, New Jersey
2
My worst stay of the year
Pros:

The property was overpriced at $375 per night based on condition of the property. There were fees attached to the bill I was unaware of when making the reservation. The room had a musty smell. There were cracks in the ceiling. There was an ant on the bed. The only good thing to report was the bed was solid and the room quiet.

Probably the worst stay I had all year.

2026-06-29 • via Tripadvisor
J
Jamie • solo_traveller • us
4
2026-06-26 • via Nuitee
S
Sude • solo_traveller • tr
1
2026-06-25 • via Nuitee
J
jeffrey • family_with_children • us
10
Comfortable stay, accessible
Pros:

Cleanliness

Cons:

Limited parking

2026-06-18 • via Nuitee
T
Treasure • couple • us
6
2026-06-18 • via Nuitee
L
Laura • solo_traveller • us
9
Breakfast lady was the star of the show!
Pros:

The worker at the breakfast buffet was the sweetest greatest asset to this company

Cons:

Limited parking and having to pay for parking

2026-06-15 • via Nuitee
M
Mark • solo_traveller • us
10
2026-06-11 • via Nuitee