Gild Hall, A Thompson Hotel, by Hyatt

Thank you for such an amazing experience so far. From the warm welcome at the front desk, to Tina and the cleaning crew’s wonderful care, to the exceptional restaurant service, every part of our stay has been truly appreciated. Your team has made us feel very welcomed and well taken care of.

the location is awesome : very laid back area withoutout all of the midtown hustle and busel , easy access to subway but lots to do around the financiao district as well : great value particulary for Amex members

Staff is nice, rooms are okay, no view, did have a room with a door latch that locks on its own and got locked at midnight and all our stuff locked in, had to sleep in a different room for the the till the maintenance guy got in at 8am. Manger did take care of us and made the stay much better

My wife and I were on a 18 day journey seeing the last 14 states she need to get to all 50 and my last 8 for out 30th Wedding anniversary. This adventure my exclusive hotel of choice, Hyatt and 10 Hyatt locations. My biggest highlight from Gild Hall was Angel Rivera at the front desk. From the moment we walked in Angel greeted us and offered us a drink after a very long drive. It didn’t stop there he was just nice, beyond what I felt was just work curtesy but helpful at every turn and really made us feel “at home”.

Great hotel, very clean and comfortable. Would recommend.

I had a wonderful stay at the Gild Hall, Thompson Hotel during spring break this April with my family. From the moment we arrived, the customer service was truly top notch. Pam, Liz, Robert, Fen, and Leo at the front desk were all incredibly helpful, friendly, and welcoming—they really made us feel at home throughout our stay.

What made the experience even more special was how they celebrated my birthday. Their thoughtful touches and attention to detail meant so much and made the occasion unforgettable.

We also had a great experience at Felice restaurant. Hyacinth and Malenny provided excellent service and were so warm and attentive.

The hotel itself was beautiful, comfortable, and perfectly located, which made exploring the city easy for our family. Overall, it was a fantastic experience, and I would highly recommend Gild Hall to anyone looking for a warm, welcoming, and memorable stay in New York City.

Great location and wonderful customer service. Very reasonably priced in NYC. Would definitely stay here again.

Great location for a NYC trip to get to Manhattan and Brooklyn! hotel staff was lovely and the rooms were clean. subway lines were nearby and it was quiet enough to sleep :)

There was nothing about this hotel that I did not love--the helpful and friendly staff, the Nespresso lobby coffee, the beautiful room, the ultra-comfy beds, the complete peace and quiet...I could go on for days. Please let me live here.

Overall, everything went well except for one incident during breakfast service. On one occasion, the server accidentally knocked over the honey but promptly replaced it, which we appreciated.

After that, we requested ketchup, and while he did bring it, his attitude felt noticeably impatient. He said, “You asked for ketchup, I gave you ketchup. Do you have anything else?” When I asked for butter, he responded that we already had butter. I then showed him that there was no butter included with my bread order. He replied, “Okay, I’ll bring butter. Anything else?” in a tone that felt abrupt and dismissive.

We felt our requests were reasonable and were surprised by his reaction. After breakfast, we shared this feedback with the Felice manager. While he apologized, there was no further follow-up.

Nice hotel in a good location. Perfect access to get to subway to go anywhere in the city and 10-15 ride from and to Penn-Station. Very friendly staff who are willing to help you with whatever you need. Rooms were clean and a good size. I would stay here again.

Hotel is small and cozy, mid century design, solid breakfast (though limited Globalist menu) - upgraded to a suite. Friendly staff, easy public transit. Normally don't stay down here but really lovely.

We enjoyed our stay at The Gild. Its location in the Financial District was perfect for us as it was a little more quiet than staying more central. There were lots of restaurants within walking and close metro stations. The hotel itself is well kept and clean. Hot showers and comfortable beds and quite spacious rooms for NYC. The check-in staff were always welcoming and upbeat. My only frustration was the small size of the water bottles they give you. It is nice that they are free and you can have as many as you wish, but they are so small and seem a waste of plastic. A water bottle filling station would be a great addition.

The well-appointed and spotless room was only trumped by the service. This staff is awesome, and this has become our favorite downtown hotel.

Fabulous boutique hotel in great FIDI location. Near FedReserve & NYSE, easy subway access. Don’t miss TrinityChurch & the cemetery next to it. Everyone has been a delight at this hotel!! Elizabeth & Pam at check in. Henry & Denise at the onsite restaurant Felice. Food was fabulous—-breakfast & I also had lunch at the bar solo first day. I’ve been to Felice Columbus location. They’re all good; But the personal service here stood out to me. Hyatt has upped their game with these Boutique, typically architecturally significant hotels. I’ll be back for sure!

the room was extremely clean....the location was near the Seaport which was great

We had a fantastic stay at Gild Hall and were pleasantly surprised with an upgrade to the penthouse suite, which was an incredible room. Spacious, stylish, and full of character.
The customer service was outstanding. After we checked out, I realized I had left my wedding ring behind. The staff quickly found it and shipped it safely to my home, which meant a lot to us.
The hotel has a cool, unique environment, and the staff truly goes above and beyond. Highly recommend Gild Hall and would absolutely stay here again.

Great hotel, very clean and comfortable. Would recommend.