Comfort Inn & Suites Frisco - Plano

Hotels
•
Comfort Suites
7.5 (433 reviews)
4220 Preston Road , Frisco , US
+1 972-668-9400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Breakfast options
Cons:
Cleanliness issues
Service accountability

Categories

Cleanliness
5.5
Multiple reviews highlighted issues with cleanliness like bed bugs, roaches, and general filth.
Service
8.5
Some staff were mentioned as friendly, though there were issues with accountability for missing items.
Location
8
Location was viewed positively in a couple of reviews as being good.
Room Quality
6.5
Complaints about room conditions, such as dust and possible mold.
Amenities
7.5
Average mentions with some positive sentiment regarding amenities like breakfast.
Value for Money
7.5
Value considered average for the price paid based on some reviews.
Food and Beverage
8.5
Breakfast received positive remarks despite some negative feedback overall.
Overall Experience
8
Overall experience is neutral with both significant complaints and positive notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

Luxurious Amenities

Indulge in a complimentary continental breakfast and stay connected with free wireless internet at our upscale Frisco, Texas hotel. Relax in our fully non-smoking guestrooms equipped with modern essentials like a flat-panel cable TV, desk, and alarm clock. Enjoy the convenience of a refreshment center featuring a coffee machine, refrigerator, and microwave.

Fitness and Recreation

Stay active during your stay by utilizing our on-site fitness center or taking a refreshing dip in the seasonal outdoor pool. For business travelers, we offer top-notch meeting facilities, audio-visual equipment, and catering services to ensure a successful event.

Convenient Location

Located just 1 mile from the vibrant shops and restaurants at Comfort Inn & Suites, our hotel offers easy access to Cottonpatch Aerodome airport and the cultural experience of Frisco Heritage Museum. Book your stay now for a memorable and convenient visit.

Important information:

Children need to be under the supervision of an adult. The property will not accept any person under 21 years old who is not under the supervision of an adult.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.5
Based on 433 reviews
Cleanliness: 5.5
Service: 8.5
Location: 8
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
K
Kennice Bell • solo_traveller • us
10
2026-09-09 • via Nuitee
K
Kala • family_with_children • us
1
Woke up with bed bug bites all over my body. Wish I would’ve been honored a full refund.
Pros:

Nothing

Cons:

Everything

2026-09-07 • via Nuitee
B
Beverly • solo_traveller • us
9
2026-09-06 • via Nuitee
J
Jeramiah • family_with_children • us
3
Pros:

Nothing

2026-07-16 • via Nuitee
M
maemason78 • solo_traveller • us
6
Pros:

The price was decent , easy to find, location good

Cons:

The staff wasnt friendly at the desk that night nor that morning. Wasn't no n have a nice day no interaction with the morning staff. Night was because she had to check me in.

2026-07-13 • via Nuitee
S
Srinivas • couple • us
9
2026-07-11 • via Nuitee
K
Kelli • solo_traveller • us
1
Do not stay here.
Pros:

Thus was the worst stay I’ve had.

Cons:

There was hair on the bedding, mold in the bathroom, broken tiles, stains on the walls…

2026-07-02 • via Nuitee
E
Emily • solo_traveller • us
5
2026-06-29 • via Nuitee
M
Michael • solo_traveller • us
8
2026-06-20 • via Nuitee
M
Michelle • couple • us
8
2026-06-06 • via Nuitee
R
Robin K • solo_traveller • us
6
Pros:

Staff very friendly.

Cons:

Dirty floors, damaged walls, and pool wasn't open.

2026-05-28 • via Nuitee
D
Don • extended_group • us
6
I was disappointed as the description said excellent breakfast and it wasnt any where near excellent
Pros:

It was close to the location we were working at

Cons:

The lobby smelled like majauana
There were people hangong out outside in the parking lot
The ac did not work properly in the room. We got it working but it was hit or miss cooling but it was so late and we were tired and just went to bed
The breakfast was EXTREMELY DISAPPOINTING

2026-05-17 • via Nuitee
M
Mark • extended_group • us
10
All good.
Pros:

The room was clean and comfortable. The staff was very nice. Even the coffee was great!

2026-05-05 • via Nuitee
A
Angelica • solo_traveller • us
10
2026-05-02 • via Nuitee
J
juan • solo_traveller • co
10
2026-05-01 • via Nuitee
• family_with_children • us
3
2026-04-27 • via Nuitee
W
Walter • couple • us
9
2026-04-26 • via Nuitee
P
Popek • solo_traveller • us
10
2026-04-22 • via Nuitee
C
Christy • extended_group • us
3
Good location, but there are cleaner places for the same price.
Pros:

The location is very central to the city.

Cons:

Carpet in our room was sticky. There was a sock and empty wine bottle left under the bed. The walls were dirty in places. Bathroom was clean but stained in places. The carpet was wavy and coming off the floor in the dining area as well. The chair upholstery was cracked and stained. Everything was just run down.

2026-04-22 • via Nuitee
S
Sebastian • solo_traveller • us
7
100$ deposit fee?!
Pros:

It was not too bad of a location my room did smell a bit but other than that was OK.

Cons:

100$ deposit fee!? And I won't get it back till who knows when. I would have loved to have had a heads up about that. Also, a 100 deposit fee is outrageous.

2026-04-21 • via Nuitee