The Westin Riverwalk, San Antonio

Hotels
Westin
9 (766 reviews)
420 West Market Street , San Antonio , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good service
Cons:
Outdated rooms
High parking fees
Maintenance issues

Categories

Cleanliness
8.7
Some guests mentioned issues with water damage and unsatisfactory maintenance of rooms.
Service
10
Most reviews highlighted excellent service, especially from valet staff and friendly front desk.
Location
10
Guests appreciated the great location near the River Walk and local attractions.
Room Quality
8.2
Multiple complaints about outdated and damaged rooms.
Amenities
9.2
Provided basic amenities; however, there were suggestions for improvements.
Value for Money
7.7
Guests feel the price is too high for the condition and quality of rooms and services.
Food and Beverage
8.2
Mixed reviews; some enjoyed the food while others found it to be lacking.
Overall Experience
10
Despite some issues, many guests had a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 16:10

Property Description

Luxury Hotel on the San Antonio Riverwalk

Italian Dining Experience
Indulge in exquisite Italian cuisine at Zocca Restaurant and Bar, offering a sophisticated dining experience indoors or on the riverfront patio. Don't forget to savor a delicious breakfast available exclusively on weekends.

Relaxing Outdoor Pool
Unwind by the outdoor pool, offering a refreshing retreat after a day of exploring the vibrant city. Enjoy the serene ambiance and soak up the sun while being just minutes away from the bustling city center.

Modern Comforts
Experience modern luxury in each room with a 42-inch flat-screen TV and Starbucks coffee-making facilities. Enjoy the convenience and comfort of these amenities during your stay at The Westin Riverwalk, San Antonio.

Book now for an unforgettable stay at our riverside oasis!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 51 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 16.25 per 24 hours.

Location

Guest Reviews

9
Based on 766 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 8.2
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 10
R
Richard family_with_children us
10
2026-05-13 via Nuitee
J
Jordan couple us
9
2026-05-13 via Nuitee
N
Nanette couple us
1
2026-04-29 via Nuitee
P
Pieter solo_traveller nl
9
2026-04-28 via Nuitee
K
Kazunori couple us
10
2026-04-21 via Nuitee
B
Bonnie couple us
9
2026-04-19 via Nuitee
couple us
6
2026-04-13 via Nuitee
M
Me9247 Business Austin, Texas
10
enjoyed my stay at this hotel
Pros:

I spent nine nights at the Westin Riverwalk this February and found it to be clean, quiet, and a good value. The hotel is situated on the Riverwalk, and I had a small balcony overlooking the river. It is located away from the noisiest parts of downtown San Antonio, which makes for peaceful nights while still being within easy walking distance of all that downtown SA has to offer. The hotel offers valet parking only, but there are two public parking garages across the street that provide more affordable options.

2026-04-11 via Tripadvisor
D
Douglas couple us
4
I will never stay at this hotel again, given the very poor customer service and valet service
Pros:

Location and room was nice

Cons:

Wait times for car valet, overpriced parking, not having my reservation perks like breakfast, staff asking me to do what they should have done, given that my details on the reservation were correct. No apology. Seems like they couldn't be bothered with anything. Customer service was therefore, terrible!

2026-04-11 via Nuitee
R
Ricardo couple us
9
Pros:

Overall hotel is beautiful.

Cons:

Elevator wait at checkout...long line, walked down 10 flights of stairs with luggage!

2026-04-11 via Nuitee
D
Deborah family_with_children us
10
Great stay and up to expectations.
Pros:

We loved being able to get right on the Riverwalk. The hotel was beautiful.

Cons:

The pillows were not comfortable for me--too thick.

2026-04-11 via Nuitee
family_with_children us
7
2026-04-10 via Nuitee
F
FlySwim Couples London, England
10
Old Gem, Still Shining
Pros:

This Westin is comfortable and reliable. I have stayed here three times across the last 26 years, and every time has been an enjoyable, relaxing stay. The hotel could certainly use some updates -- I'm not sure much has changed over those years. However, it is a well-run and convenient place.

The location is terrific - right on the Riverwalk and walkable to everywhere downtown. The parking is expensive -- consider using the lots across the street -- but the valets were always available if that is your preference. The lobby remains a relaxing and cozy space, with views out to the river.

The staff was across the board polite and helpful.

Our room was well cleaned. We had a balcony room facing the river and I'm glad we did as that area of the river is quite peaceful. The room furniture is comfortable, but seems old and requires some refreshment. The same goes for the bathroom and the fixtures, closet etc. -- they are all fine, but seem to be the same as the last couple of stays here. Some investment in the property by the owners would be warranted.

Overall, this is a really good choice for downtown San Antonio.

2026-04-09 via Tripadvisor
A
Ambassador21714 Family
10
Awesome Vacation Stay
Pros:

Your staff from the beginning were very welcoming to include good idea of valet parking! It's was great! Rachad, Jay M, Chance, thank you for your quick kind help! Happy Easter! Rose Bitoni

2026-04-05 via Tripadvisor
3
39elsah Family
10
Excellent service
Pros:

Jake, Jay M, Chance, Joe, Dre Rachel
Excellent job and super friendly!! thank you 😊

2026-04-05 via Tripadvisor
K
kathrynbK2366ZA Family
10
Feels like home
Pros:

Service is great with valet service ! Jay, chance , Rachael and Issac are awesome !

2026-04-05 via Tripadvisor
4
486veronicam Family
2
Pool broken
Pros:

Very disappointing heated pool is broken, definitely lack of advertised amenities.

2026-04-02 via Tripadvisor
J
JEFF couple us
9
Pros:

Balcony overlooking the Riverwalk was great. Very spacious room. Comfortable room. Good happy hour.

2026-03-31 via Nuitee
K
K4121IEcharlesc Business
10
Wonderful San Antonio Stay
Pros:

Great location and view of the River Walk. Well-kept, plenty of amenities, convenient valet, and friendly staff.

2026-03-30 via Tripadvisor
C
C couple us
4
We paid for a Westin hotel experience and got more of a tacky, low class experience. Wont return
Pros:

location on river walk
room was large

Cons:

Pool was NOT heated as advertised, told heater was broken. So freezing that we could not swim, which was HUGELY disappointing. Would not have stayed here had we known that. Also, the pool area had no lights at night - very unsafe. Area quite messy. Also, terrible parking situation. Too expensive and no guarantee of ability to park our car was very unsettling.

2026-03-30 via Nuitee