The Westin Riverwalk, San Antonio

Hotels
•
Westin
9 (780 reviews)
420 West Market Street , San Antonio , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good service
Cons:
Outdated rooms
High parking fees
Maintenance issues

Categories

Cleanliness
8.7
Some guests mentioned issues with water damage and unsatisfactory maintenance of rooms.
Service
10
Most reviews highlighted excellent service, especially from valet staff and friendly front desk.
Location
10
Guests appreciated the great location near the River Walk and local attractions.
Room Quality
8.2
Multiple complaints about outdated and damaged rooms.
Amenities
9.2
Provided basic amenities; however, there were suggestions for improvements.
Value for Money
7.7
Guests feel the price is too high for the condition and quality of rooms and services.
Food and Beverage
8.2
Mixed reviews; some enjoyed the food while others found it to be lacking.
Overall Experience
10
Despite some issues, many guests had a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 16:10

Property Description

Luxury Hotel on the San Antonio Riverwalk

Italian Dining Experience
Indulge in exquisite Italian cuisine at Zocca Restaurant and Bar, offering a sophisticated dining experience indoors or on the riverfront patio. Don't forget to savor a delicious breakfast available exclusively on weekends.

Relaxing Outdoor Pool
Unwind by the outdoor pool, offering a refreshing retreat after a day of exploring the vibrant city. Enjoy the serene ambiance and soak up the sun while being just minutes away from the bustling city center.

Modern Comforts
Experience modern luxury in each room with a 42-inch flat-screen TV and Starbucks coffee-making facilities. Enjoy the convenience and comfort of these amenities during your stay at The Westin Riverwalk, San Antonio.

Book now for an unforgettable stay at our riverside oasis!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 51 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 16.25 per 24 hours.

Location

Guest Reviews

9
Based on 780 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 8.2
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 10
Y
Yvonne • family_with_children • us
10
2026-06-19 • via Nuitee
G
Glenn • couple • us
9
2026-06-16 • via Nuitee
A
amyhS9434SX • Business
10
Thanks for taking care of me!
Pros:

Great experience with Cam, Jay M, Jona, and Chance!

2026-06-11 • via Tripadvisor
4
466mauricel • Business
6
Average stay in a great area
Pros:

Rooms are a little dated and building is old, almost could smell mildew in my room but it seemed to go away after my check in, especially for the cost. I stay at a lot of hotels as an Ambassador and I must say this hotel definitely needs updating. The bar and restaurant are pretty good, great atmosphere. Everyone I encountered from check in to the bar to valet, very professional, friendly and nice.

2026-06-11 • via Tripadvisor
J
Jacqueline • solo_traveller • ca
10
Welcoming, professional with a touch of class.
Pros:

The room was clean and very comfortable. The pool area was beautiful.

Cons:

For the cost of the room a continental breakfast could have been included or at least a bottle of water.

2026-06-11 • via Nuitee
D
Dustin • family_with_children • us
8
2026-06-09 • via Nuitee
S
seanmR8285IG • Family • New York City, New York
6
Fantastic location
Pros:

Rooms are dated and definitely need to be renovated.Hotel is a great location and staff were wonderful.

2026-06-07 • via Tripadvisor
M
M1763PEdebrar • Couples • Pearland, Texas
10
Birthday Trip
Pros:

The Westin Riverwalk was beautiful. Check in was a breeze. Bell boys always opened the door for us. The fresh smell when entering the front door was heavenly. Our room was spacious and it had a river view balcony! Everything was in walking distance. We also attend the Spurs Watch Party (go Spurs). And the hotel made my birthday special by delivering Champagne, cake, and sparkling water to our room. Thanks y'all.

2026-06-02 • via Tripadvisor
V
Valerie • couple • us
10
2026-06-01 • via Nuitee
J
John • solo_traveller • au
8
2026-05-29 • via Nuitee
A
andrealE1488MR • Business
10
Awesome Customer Service!!!
Pros:

I attended a conference at the Westin Riverwalk. Due to my own mistake, I had my conference items sent to the hotel on the wrong date. David at the Westin was awesome. He worked with my company to have the package sent to me even after it arrived at the Westin after the conference. I appreciate the customer service and how they worked with us to make sure the package was delivered correctly!!! Thank you David!!!!!

2026-05-26 • via Tripadvisor
R
Roberto • family_with_children • us
10
2026-05-26 • via Nuitee
B
Bryan • family_with_children • us
10
2026-05-26 • via Nuitee
A
Ana • family_with_children • gt
7
Troublesome.
Pros:

Amanda was 100% comprehensive with a problem I had: a package that I ordered was opened and stolen by someone at the front desk.

Cons:

Pillows were extremely unpleasant.
I ordered a package from Amazon and the day I checked in and asked for the package a small stature woman with black short hair and asian like features gave me my package but it was just an empty bag that showed it had been opened by someone. When I asked to check the cameras or ask security this woman told me that she wouldnt do that because it wasnt possible and that the package was surely opened by Amazon. She started treating me condescendingly and rude so I told her that I wanted to speak to someone else and she just left. A woman named Amanda told me she heard how the other woman had spoken to me so she apologized and told me that she would submit to my room a credit for the value of the package that was stolen so that I could spend it in room service. I had to order and pay for my package again and when the second package arrived the guy from the front desk told me that he didnt know about any packages and that he didnt have the phone to contact anyone so this only made me believe more that the first package was surely stolen by someone at the front desk. I sat down and waited for someone else to help me and a guy which I dont remember his name asked me so I told him everything and told me he was really sorry about all the trouble and that he would call my room when he found my second package. Later my second package was handed to me by this second guy that seemed to me had the same level of authority that Amanda had.
We were checking out very early so we asked the room service guy if we could pre order breakfast to go and he told us no problem but later on he came back and told us the guys from the front desk didnt allow it so this summed up to the problems with my packages made my stay somewhat unpleasant all because of the people at the front desk.

2026-05-20 • via Nuitee
R
Ruth • solo_traveller • us
8
2026-05-18 • via Nuitee
J
Journey54047024698 • Friends getaway • Austin, Texas
4
Avoid This Hotel
Pros:

- Valet costs $71 and took 30 mins to get my car
- Front Desk agent did not walk me through onsite amenities or area recommendations
- Hotel decor was clean but very dated
- Bellboys were rude

Probably the worst Marriott experience I've had. Not a horrible hotel. Just a very very very subpar hotel thats a bit pricey.

2026-05-17 • via Tripadvisor
1
12345Mike_B • Family
10
Great location on the Riverwalk. Very comfortable room.
Pros:

Nice hotel. Very comfortable room. Good bed and bedding. Great location on the Riverwalk. Only one minor complaint is valet parking was $67 per day. You can public park across the street for less if you want.

2026-05-13 • via Tripadvisor
J
Jordan • couple • us
9
2026-05-13 • via Nuitee
R
Richard • family_with_children • us
10
2026-05-13 • via Nuitee
B
bobbyandsallyb • Business
2
Say NO to Room 401 !!!!!! Dark, Dingy, Depressing and Dirty.
Pros:

Do not allow them to place you in Room 401.
It must have been a business office and then converted to a room. The shower attachment leaked very loudly the entire time. There were NO visits for towels and toilet paper restock. The room was dark, dingy and depressing.

2026-05-07 • via Tripadvisor