Candlewood Suites - Portland - Scarborough by IHG

Hotels
•
Candlewood Suites
7.9 (46 reviews)
700 Roundwood Drive , Scarborough , US
+1 207-883-6800

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Business center
Heating
Family rooms
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Review Highlights

Pros:
Convenient location (close to airport, restaurants, easy highway access)
Spacious rooms/suites with extra seating and some kitchenettes
Friendly/helpful staff and smooth check-in for many guests
Free parking and free laundry
Comfortable beds and good water pressure mentioned
Reasonable pet fee and good value
Cons:
Multiple reports of cleanliness issues (urine smell, dirty carpets, found eyelashes, spoiled-milk odor)
No breakfast offered / guests surprised by lack of breakfast
No pool and no elevators (access issues)
Noise from upstairs reported on multiple nights
Some rooms have poor layout (sofa facing away from TV) and noisy appliances (fridge/AC)
At least one instance of unfriendly check-in staff

Categories

Cleanliness
5.5
Multiple reviews report cleanliness problems: rooms/rugs smelled like urine, found false eyelashes in bedding, spoiled-milk odor, and old/dirty carpets — clear negative sentiment.
Service
9.5
Generally strong staff feedback: several mentions of very nice staff and an amazing front desk clerk and helpful check-in (also one isolated report of an unfriendly check-in agent). Overall positive service sentiment.
Location
10
Consistently praised: easy access to airport and highways, close to restaurants and attractions, convenient parking. Location sentiment is strongly positive.
Room Quality
7.6
Mixed: rooms described as spacious, comfortable beds, recliner and chairs and kitchen in some units, but problems noted with carpet condition, occasional noise from upstairs, and layout/sofa positioning issues.
Amenities
6.8
Mixed amenities sentiment: positives include free parking and free laundry and in-room kitchens for some suites; negatives include repeated lack of breakfast, no pool, and no elevators for some guests.
Value for Money
9.2
Multiple mentions of good value: 'great value', 'very reasonable pet fee', and 'ok for the price' indicate a generally positive perception of value.
Food and Beverage
5
Negative: several guests explicitly note there was no breakfast (or they were not informed), leading to clear dissatisfaction with on-site F&B offerings.
Overall Experience
9.6
Overall sentiment leans positive: many guests say they'd stay again, cite spacious quiet suites and good location despite some cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Situated just 2.3 km from the Maine Mall, Candlewood Suites - Portland - Scarborough offers easy access to shopping and entertainment options. Explore the nearby Old Port and Funtown/Splash Town USA for a fun-filled day out.

Modern Amenities
Enjoy the convenience of a 24-hour gym, a well-stocked convenience shop, and free WiFi access during your stay. The fully-equipped kitchen in each room allows for flexibility in dining options, while the on-site market provides snacks and drinks at any time of the day.

Additional Services
Benefit from complimentary parking, cable TV, laundry services, and postal assistance for a stress-free experience. Book your stay now at Candlewood Suites - Portland - Scarborough for a comfortable and convenient visit.

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional fees.

Please note, a $100 non-refundable pet cleaning fee is applied to reservations with pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 46 reviews
Cleanliness: 5.5
Service: 9.5
Location: 10
Room Quality: 7.6
Amenities: 6.8
Value for Money: 9.2
Food and Beverage: 5
Overall Experience: 9.6
A
angela • extended_group • us
8
2026-10-24 • via Nuitee
E
ERIC • couple • us
9
good drive from the hotel to the airport, a good evening.
Pros:

we weren't told there was a breakfast!!!

2026-10-23 • via Nuitee
P
patricia • couple • us
8
Pros:

No breakfast

2026-10-23 • via Nuitee
J
Joseph • solo_traveller • us
8
2026-10-21 • via Nuitee
I
Irvin • solo_traveller • us
10
I really enjoyed my stay and the location was great jump off for my next morning adventure. Stay li,
2026-09-18 • via Nuitee
D
Darlene • couple • us
8
2026-09-14 • via Nuitee
P
Paul • solo_traveller • us
8
2026-09-08 • via Nuitee
J
Jillany • couple • us
4
I usually stay here every year on my trips to Maine. This time the room was not clean and there were a lot of unsavory h
Pros:

The staff are very nice.

Cons:

The room was not clean. There was a throw rug placed in the living room that smelled like urine. I found a pair of false eyelashes in the bedding.

2026-09-07 • via Nuitee
J
Jorge • couple • us
5
No vuelvo a este hotel
Pros:

Bastante cómoda y limpia

Cons:

En el check in muy poco amable la chica que me atendió. 2 de las 3 noches en que me alojé se escuchaba alguien corriendo durante toda la noche en el piso de arriba. Le reclamamos a la misma chica de recepción. Se limitó a llamar por interno. Ni se acercó a la habitación

2026-09-07 • via Nuitee
B
Bethany Philbrook • solo_traveller • us
10
2026-08-25 • via Nuitee
J
John • couple • us
9
2026-08-22 • via Nuitee
D
Darlene M • couple • us
8
Pros:

The room was great!! Loved the recliner and 2 chairs. some places we have been to dont even have one chair.

Cons:

I just assumed they had breakfast. disappointed they didnt.

2026-08-18 • via Nuitee
L
Laurel • couple • us
9
Wonderful room, comfortable bed and bery clean throughout. Don’t be put out by the somewhat perfunctory lobby. You don’t
Pros:

The room was very clean and well kept up.

Cons:

Nothing, it was fine.

2026-08-17 • via Nuitee
E
EDWARD • couple • us
7
Was better than I expected based on reading reviews.
Cons:

Too close to the highway.

2026-08-16 • via Nuitee
B
Bauer • solo_traveller • us
8
2026-08-16 • via Nuitee
K
Kaitlyn • couple • us
8
I will happily stay here again. ☺️
Pros:

I really enjoyed the location.

The water pressure was nice.

The rooms were very spacious.

VERY REASONABLE PET FEE!

We were able to check in EARLY!

Cons:

There were No elevators.

2026-08-12 • via Nuitee
C
Carin • family_with_children • us
8
Overall great place to stay
Pros:

The location was great and easy to get to restaurants and attractions. The suite was very roomy and quiet.

2026-08-06 • via Nuitee
E
Elessandro • couple • br
10
Tudo certo. Recomendo.
Pros:

Estacionamento na frente do hotel, fácil sem manobrista, gratuito e seguro. Lavanderia gratuita. Quarto amplo. Camas confortáveis, chuveiro bom.

2026-07-07 • via Nuitee
C
Catherine • family_with_children • us
5
2026-07-05 • via Nuitee
J
Josephine • extended_group • us
5
2026-07-05 • via Nuitee