SANA Reno Hotel

Hotels
•
SANA Hotels
8.4 (3910 reviews)
Av. Duque D'Ávila, 195/197 , Lisbon , pt

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Noise from adjacent rooms
Inadequate heating control
Insufficient amenities

Categories

Cleanliness
8.03
Several reviews highlighted cleanliness positively, but mentions of insufficient bathroom cleaning showed room for improvement.
Service
8.8
Most reviews mentioned helpful and friendly staff, although there was a specific complaint about reception not providing requested items.
Location
9.04
Frequent praise for proximity to attractions, public transport, and restaurants.
Room Quality
7.99
Rooms described as clean and comfortable, but issues with noise and temperature control were reported.
Amenities
7.92
Positive mentions of breakfast and Wi-Fi, but concerns about limited amenities like a kettle and no control over individual heating/cooling.
Value for Money
8.48
Overall good value as indicated by several guests, despite some minor complaints.
Food and Beverage
8.53
Breakfast received multiple compliments for variety and quality.
Overall Experience
8.4
General satisfaction expressed in many reviews, with a few concerns about noise and service efficiency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:44

Property Description

Modern 3-Star Hotel with Rooftop Pool and Sauna

Convenient Location with Easy Access to Transportation

Located in the heart of Lisbon, SANA Reno Hotel offers a modern stay with a rooftop pool and sauna, just a short drive from the airport. With a Metro station right outside and walking distance to key landmarks and shopping centers, exploring the city is a breeze.

Comfortable Rooms and Family-Friendly Amenities

The hotel boasts comfortable rooms with convenient amenities, including connecting rooms for families. Guests can enjoy a buffet breakfast with fresh local products and order in-room service. The pool and lobby bar offer a relaxing spot for drinks and snacks.

Excellent Guest Services and Shuttle Service

With a 24-hour front desk, luggage storage, and room service, guests' needs are well taken care of. For added convenience, a shuttle service can be arranged for a fee. Experience a seamless stay at SANA Reno Hotel.

Important information:

Please note that a reservation of 10 or more rooms is considered a group reservation by the hotel.

Please note that, in this case, the hotel will charge 50% of the first night of the stay of each booked room on the credit card as a guarantee, 20 days before check-in. This amount is nonrefundable in case of cancelation.

One child from 0 to 3 years stays free of charge in a child's cot/crib.
One child from 4 to 8 years is charged EUR 20 per person per night in an extra bed.

One older child or adult is charged EUR 40 per person per night in an extra bed.

The maximum number of extra beds/children's cots permitted in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, you must provide another credit card or use another method of payment.

Please also note that the property will send guests a secure UNICRE link, to proceed with VISA or Mastercard payments.

Please note when booking more than 9 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 20 per person per night when using an available extra bed.
    People 13 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3910 reviews
Cleanliness: 8.03
Service: 8.8
Location: 9.04
Room Quality: 7.99
Amenities: 7.92
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.4
A
Andreia • couple • pt
9
Uma escapadinha a Lisboa
Pros:

Conforto, bom pequeno-almoço, piscina agradável, água bem limpa e quentinha.
Staff muito acolhedor e simpático
Oferta de água e café no quarto

Cons:

Estacionamento só dá para carros pequenos, embora seja fácil estacionar nas proximidades
Casa de banho sem cabides para pendurar toalhas

2026-06-20 • via Nuitee
M
Martine • solo_traveller • fr
9
Pros:

La situation de l hotel juste a cote du Métro. L hotel est tres agréable, le personnel sympathique mais il serait un plus si il parlait français car malgré tout certains ne font pas forcément d effort pour comprendre la clientèle. Le petit déjeuner tres copieux et varié

Cons:

Certaines personnes du personnel notamment un monsieur a l accueil qui ne fait pas beaucoup d effort lorsque l on est français se contentant de repondre je ne parle pas français dommage... Mais l ensemble du personnel accueillant.

2026-06-20 • via Nuitee
C
Carla • couple • pt
8
Muito agradável
Pros:

Localização
Limpeza

Cons:

Quarto um pouco pequeno

2026-06-20 • via Nuitee
B
Baiba • family_with_children • lv
9
Bija labi!
Pros:

Baseins uz jumta

Cons:

Kokteilis 1.stāva bārā (cena un kvalitāte)

2026-06-19 • via Nuitee
O
Oscar • solo_traveller • es
7
2026-06-19 • via Nuitee
Y
Yoshi • solo_traveller • nl
10
2026-06-19 • via Nuitee
G
Gábor • couple • hu
10
Kényelmes és kellemes, jól megközelíthető.
Pros:

Kényelmes szoba és ágy áll rendelkezésre, a tetőri medence negyon "cool". A reggelinél széles a választék, és ízletes. A személyzet udvarias, mosolygós, jól éreztük magunkat, még hosszabbítottuk is a tartózkodást. A metróállomás lejárata a szállodával szemben van, repülőtér 25 perc. Hasonlóan, a belváros is.

2026-06-18 • via Nuitee
E
evangelos • solo_traveller • au
10
Sana Reno for the win in Portugal
Pros:

Great location close to a row of coffee shops and eateries, 5 steps away frpm san sebastiano Metro, safe location, great breakfast and even has a spa sauna and roof top pool.

Cons:

nothing

2026-06-18 • via Nuitee
L
Louise • family_with_children • gb
8
2026-06-18 • via Nuitee
G
Gilly • couple • fr
10
2026-06-18 • via Nuitee
B
Barbé • family_with_children • be
9
Zeer goed gelegen hotel in stad met (niet super groot) zwembad en zeer goede bedden.
Pros:

ruime kamer en breed bed en heel goede matras. het zwembad kon ons iedere dag wat afkoeling bieden na het vele rondstappen in Lissabon. Het ontbijt was zeker lekker, er mocht misschien iets meer variatie inzitten. Onze terugvlucht was 's avonds, ook al waren we uitgecheckt, we konden nog van het zwembad gebruik maken zolang we maar wilden. Metrostation rechtover het hotel was ook ideaal.

Cons:

Het was soms druk aan het zwembad en dus waren er niet genoeg ligstoelen. Dan moesten we op de grond zitten, maar gelukkig nooit lang omdat er toch altijd wel mensen vertrokken. Wij kwamen meestal aan rond 17u30 à 18.00 uur om tot ongeveer 19u van het zwembad te genieten

2026-06-18 • via Nuitee
W
Wendy • couple • gb
7
Clean, comfortable and the rooftop pool is great.
Pros:

The hotel was comfortable and clean and the rooftop pool was great for cooling down after a days sightseeing. Staff were friendly and helpful and the breakfast was good.

Cons:

It was a little far from the centre of Lisbon but right opposite a metro station so that wasn’t really a major issue.

2026-06-17 • via Nuitee
M
Manja • family_with_children • si
9
2026-06-17 • via Nuitee
R
Rui • solo_traveller • pt
8
2026-06-16 • via Nuitee
M
Maria Enedina • extended_group • br
10
Excelente hotel em frente á estação de metrô São Sebastião e a duas quadras do El Corte Inglês.
Pros:

Gostei de tudo, exceto, do Wi-Fi.

Cons:

A única coisa que deveria melhorar é o Wi-Fi. Deve melhorar o Wi-Fi.

2026-06-15 • via Nuitee
D
Denise • couple • us
6
Would not stay
Pros:

Location and bartender very nice and helpful

Cons:

No AC in room assigned. Had to switch to a smaller room where AC could not be adjusted and was cold. After a day of sightseeing, came back and keys did not work. Staff not friendly and a lot of student interns who were inexperienced to assist with issues. Hotel did not offer a credit or refund

2026-06-15 • via Nuitee
V
Vidal • solo_traveller • br
8
2026-06-15 • via Nuitee
L
Lies • extended_group • be
7
2026-06-15 • via Nuitee
M
Mary • couple • ie
8
Excellent, near the metro, & shopping centre,
Pros:

Great location & rooms, great pool & near the airport. Breakfast was very good.

Cons:

If I had to say 1 thing, Needs more sockets near the bedside.

2026-06-15 • via Nuitee
M
Matthieu • couple • fr
10
Extraordinaire
Pros:

Le personnel a été fantastique, très propre et très bon rapport qualité prix

Cons:

Honnêtement rien car au moindre problème le personnel a su gérer

2026-06-15 • via Nuitee