Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly and attentive staff
Cons:
Breakfast quality
Limited parking

Categories

Cleanliness
8.26
Rooms were described as clean, though there were mentions of some cleanliness issues regarding hair dryers and toilet paper.
Service
8.73
Attentive and friendly staff highlighted throughout various reviews, although one mention of disappointment with evening bar staff.
Location
8.77
Great location noted in several reviews with easy access to amenities.
Room Quality
8.22
Rooms described as spacious and comfortable, but there were mentions of a cold room and a lack of ceiling lights.
Amenities
7.75
Limited parking availability mentioned, and an extra charge for pool usage wasn't appreciated.
Value for Money
8.21
Mixed feelings on value due to some negative experiences but praised as good overall given the location and services.
Food and Beverage
7.76
Breakfast received criticism for quality, although some enjoyed it; service was mentioned positively.
Overall Experience
8.73
Overall enjoyment noted, with some minor issues but frequent returns to the hotel suggest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:59

Property Description

Luxurious Accommodation
This centrally located hotel in Cardiff offers spacious air-conditioned rooms with modern amenities and stunning views of Cardiff Castle.

Relaxation and Wellness
Guests can unwind in the 20-yard heated pool, sauna, steam room, and Jacuzzi after a day of exploring the city or working in the business center.

Convenient Location
Situated near Cardiff's top attractions, shopping areas, and nightlife, the Hilton Cardiff provides easy access to Queen Street shops, St Mary’s Street nightlife, and the Principality Stadium.

Book your stay at the Hilton Cardiff for a luxurious and convenient experience in the heart of the city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Location

Guest Reviews

8.3
Based on 3897 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
F
Finola • solo_traveller • gb
5
Pros:

Location

Cons:

Pillows decor

2026-09-19 • via Nuitee
C
Clare • couple • gb
8
Would stay again
Pros:

Great staff. Location was amazing for what we wanted.

Cons:

Restaurant food a bit uninspired. Two out of three lifts not working so huge wait times. Atrium means any “event” sound come right to your bedroom door.

2026-09-19 • via Nuitee
A
Abi • family_with_children • gb
10
Staff were so lovely and the extra balloons and cakes for daughter’s birthday were lovely. Excellent value stay
Pros:

Very central and lovely castle views

Cons:

Nothing

2026-09-19 • via Nuitee
C
charlotte • couple • gb
8
2026-09-19 • via Nuitee
H
Hayley • couple • gb
5
2026-09-19 • via Nuitee
K
Katie • couple • gb
10
2026-09-19 • via Nuitee
V
Victoria • couple • gb
9
Pros:

Breakfast was fantastic and our room was clean and a great size

Cons:

Nothing

2026-09-19 • via Nuitee
D
Durban doll • solo_traveller • gb
10
Pros:

thank you to all the help received by your reception staff.

2026-09-18 • via Nuitee
D
DAEIN • couple • kr
5
2026-09-18 • via Nuitee
H
hugh • couple • gb
1
Did not expect this from the Hilton
Pros:

Breakfast bedroom

Cons:

Lift not working no signs for stairs only fire exit

2026-09-18 • via Nuitee
D
David • couple • gb
10
Perfect place and amazing special touches
Pros:

Great location, perfectly clean (spotless), amazing touches like real coffee and a cafetiere not just instant, comfortable bed. Really really quality place and great value.

Cons:

Nothing - it was spot on.

2026-09-17 • via Nuitee
A
Amanda • couple • gb
10
2026-09-17 • via Nuitee
D
Didi • couple • nl
8
Mooi net hotel op de perfecte locatie!
Pros:

De ligging is perfect. Dicht bij alles. Mooie junior suite.

Cons:

Achteraf geld afgeschreven van creditcard. Dat was vooraf al de reden dat ik me creditcard niet wou geven. Maar ik hoefde me geen zorgen te maken. 80€.

2026-09-17 • via Nuitee
A
Adrian • solo_traveller • gb
1
Traumatised
Cons:

The lift broke with just me in it between the 1st and ground floor. This caused a mild panic attack after a minute or so. It then shot up to 7th before coming back down to 1. I got out. There was no signage for any stairs whatsoever but eventually found the fire escape. This, however, took me out onto the main street. Staff then proceeded to immediately "tell me off" rather than ask/listen/emphasise with the ordeal I had just been through. The lift was then at least closed, which meant long waits/been crammed into the other one.

2026-09-17 • via Nuitee
K
Kayley • couple • gb
4
Cons:

The over powering smell of sewage coming out of the bathroom did complain but it still smelt

2026-09-16 • via Nuitee
M
Michael • solo_traveller • gb
8
2026-09-15 • via Nuitee
H
Hughes • solo_traveller • gb
10
Pros:

Another amazing stay

Cons:

Nothing never have to ask for anything

2026-09-14 • via Nuitee
K
Karen • couple • gb
9
Adequate
Pros:

Very clean and comfortable

Cons:

It was not made clear that parking was paid for in multi story car park a walk away. Also I think £24 per person for breakfast was a bit steep!!

2026-09-14 • via Nuitee
J
Johanna • family_with_children • gb
7
Comfortable stay with lovely food
Pros:

Staff and location are excellent

Cons:

Only one working lift

2026-09-14 • via Nuitee
G
Günther • couple • at
10
Pros:

Lage , Frühstück

Cons:

Durch die frühe Abreise bekamen wir kein Frühstück trotz Bezahlung und wurde auch nicht retourniert , finde ich als Frechheit bei so einem namhaften Hotel

2026-09-14 • via Nuitee