Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff (mentions of Ceri/Cerri)
Comfortable beds and spacious rooms
Good breakfast items (notably bacon)
Nice entrance, bar and restaurant
Spa/pool/sauna were excellent for some guests
Cons:
Spa facilities dated or unclean (mildew smell)
Perceived poor value for money / overpriced
Extra charges for pool/amenities and small added costs (umbrellas)
Room issues: no natural light, occasional smoke smell, kettle/duvet problems
Air conditioning leaking in lounge
Breakfast beverage quality (tea/coffee) and occasional waiting times

Categories

Cleanliness
7.2
Mixed reports: many rooms described as clean, but repeated complaints about spa mildew, dishwasher not fully cleaned items, a room that smelled of smoke and occasional housekeeping issues lower the score.
Service
9.4
Strong positive sentiment: numerous comments praise friendly, helpful staff and specific mentions of team members (Ceri/Cerri) going above and beyond, quick assistance and good restaurant service.
Location
9.2
Consistently praised: many reviewers highlight excellent, central location and suitability for events (rugby), making location a clear strength.
Room Quality
8.4
Generally comfortable and spacious rooms with very comfortable beds cited frequently, but some guests reported small rooms, lack of natural light, broken kettle lid, hard chairs and issues with duvets/fit which moderate the rating.
Amenities
7.6
Mixed feedback: spa, pool and saunas were excellent for some but others found spa facilities dated, unclean or charged when expected free; additional issues include leaking air-con and limited out-of-hours menu options.
Value for Money
6.8
Several guests felt the hotel was overpriced or overrated for the price paid, citing extra charges (pool access, umbrellas) and attention-to-detail issues that made value perception below average.
Food and Beverage
7.8
Food receives mixed-to-good feedback: breakfast had highlights (bacon, some calling it superb) but criticisms include poor-quality tea/coffee, waiting for items and occasional lacklustre execution.
Overall Experience
9.2
Overall positive stays reported with many guests saying they'd stay again, praising atmosphere and staff gestures (birthday cupcakes, helpfulness), though a minority of operational and amenity issues temper the perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodation
This centrally located hotel in Cardiff offers spacious air-conditioned rooms with modern amenities and stunning views of Cardiff Castle.

Relaxation and Wellness
Guests can unwind in the 20-yard heated pool, sauna, steam room, and Jacuzzi after a day of exploring the city or working in the business center.

Convenient Location
Situated near Cardiff's top attractions, shopping areas, and nightlife, the Hilton Cardiff provides easy access to Queen Street shops, St Mary’s Street nightlife, and the Principality Stadium.

Book your stay at the Hilton Cardiff for a luxurious and convenient experience in the heart of the city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Location

Guest Reviews

8.2
Based on 3884 reviews
Cleanliness: 7.2
Service: 9.4
Location: 9.2
Room Quality: 8.4
Amenities: 7.6
Value for Money: 6.8
Food and Beverage: 7.8
Overall Experience: 9.2
S
sian • solo_traveller • gb
5
Ok wouldn't stay again at price paid
Pros:

Large room and bathroom tv comfortable bed. Location great

Cons:

Room was in centre of hotel no natural light very dark for the price paid not good. Kettle had to be boiled on floor as sockets had light and fridge plugged in. First kettle lid broken which was replaced.Breakfast lacklustre apart from the bacon. Tea and coffees at breakfast poor quality.Attention to detail poor. Dishwasher hadn't cleaned some items properly. Not acceptable in hotel this standard or price.

2026-10-31 • via Nuitee
D
Damarys • solo_traveller • gb
10
2026-10-31 • via Nuitee
T
Toskolo • solo_traveller • gb
8
great
Pros:

Breakfast-amazing, bed-comfortable, people-friendly

Cons:

ambience outside could be better

2026-10-30 • via Nuitee
D
dafydd • couple • gb
10
Great location and quality stay in Cardiff.
Pros:

The room was excellent and comfortable. We used the pol and saunas which were excellent again. The breakfast was superb as always and the bed was very commutable. We used the umbrellas or £2 which was a great idea for Autumn in Wales. The execution lounge is a great idea for relaxing while they prepare the room. We came as a birthday treat for my wife, thank you to Ceri for organising a cupcake and card.
Diolch

2026-10-29 • via Nuitee
E
ellie • couple • gb
9
2026-10-29 • via Nuitee
L
Lee • couple • gb
2
Cons:

No air con small room for the price I paid over rated

2026-10-29 • via Nuitee
A
Ahmad • family_with_children • ir
9
Pros:

Just locution was very good

Cons:

They said the pool was free, but they charged daily.

2026-10-29 • via Nuitee
L
Lucy • family_with_children • gb
8
Excellent stay and great staff
Pros:

The staff went above and beyond, Cerri from customer relations took extra steps to make our stay special and I’m very grateful

Cons:

Bed is solid! And cushions puff and wind

2026-10-29 • via Nuitee
S
sophie • couple • gb
10
Brilliant
Pros:

Very nice hotel

Cons:

Waiting a while for the lifts

2026-10-28 • via Nuitee
P
Phil • extended_group • gb
8
2026-10-28 • via Nuitee
S
Siobhan • couple • gb
9
2026-10-28 • via Nuitee
M
Michelle • couple • gb
8
.
Pros:

Location

Cons:

Hard chair in bedroom .had to wait for hash browns at breakfast.duvet did not fit cover.

2026-10-28 • via Nuitee
J
Joanna • couple • gb
10
2026-10-28 • via Nuitee
G
Grant • extended_group • gb
10
Pros:

Stayed before location is greatfor attending rugby games

Cons:

Room smelt of smoke
Hotel needs a bigger out of hours rook service menu esp for kids.

2026-10-27 • via Nuitee
S
Sophia • couple • gb
9
Friendly staff and lovely hotel
Pros:

Lovely entrance, bar and restaurant

Cons:

Air conditioning unit leaking onto sofa in lounge area leaving me with wet jeans having sat on that sofa

2026-10-27 • via Nuitee
G
Gabrielle • couple • gb
10
2026-10-27 • via Nuitee
I
ian • couple • gb
9
2026-10-26 • via Nuitee
P
Penny • couple • gb
10
Lovely as always.
Pros:

I’ve stayed before and the hotel is lovely. Great rooms and staff. Aesthetically pleasing hotel.

2026-10-26 • via Nuitee
E
Emma • couple • gb
8
great location, lovely staff, but dated and small spa facilities.
Pros:

the room was very clean, and very large. the bed was very comfy and the shower was lovely. the staff were very helpful and friendly. I would stay here again if I could get it cheaper as it was a great location and clean.

Cons:

the spa facilities were not as good as we were expecting from the photos. we found this a little misleading. the whole place was lovely and clean just the spa was dated and the main reason we booked.

2026-10-26 • via Nuitee
J
Joe • couple • gb
9
2026-10-26 • via Nuitee