Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly and attentive staff
Cons:
Breakfast quality
Limited parking

Categories

Cleanliness
8.26
Rooms were described as clean, though there were mentions of some cleanliness issues regarding hair dryers and toilet paper.
Service
8.73
Attentive and friendly staff highlighted throughout various reviews, although one mention of disappointment with evening bar staff.
Location
8.77
Great location noted in several reviews with easy access to amenities.
Room Quality
8.22
Rooms described as spacious and comfortable, but there were mentions of a cold room and a lack of ceiling lights.
Amenities
7.75
Limited parking availability mentioned, and an extra charge for pool usage wasn't appreciated.
Value for Money
8.21
Mixed feelings on value due to some negative experiences but praised as good overall given the location and services.
Food and Beverage
7.76
Breakfast received criticism for quality, although some enjoyed it; service was mentioned positively.
Overall Experience
8.73
Overall enjoyment noted, with some minor issues but frequent returns to the hotel suggest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:59

Property Description

Luxurious Accommodation
This centrally located hotel in Cardiff offers spacious air-conditioned rooms with modern amenities and stunning views of Cardiff Castle.

Relaxation and Wellness
Guests can unwind in the 20-yard heated pool, sauna, steam room, and Jacuzzi after a day of exploring the city or working in the business center.

Convenient Location
Situated near Cardiff's top attractions, shopping areas, and nightlife, the Hilton Cardiff provides easy access to Queen Street shops, St Mary’s Street nightlife, and the Principality Stadium.

Book your stay at the Hilton Cardiff for a luxurious and convenient experience in the heart of the city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 32.95 per day.

  • Internet

    WiFi is available in all areas and costs GBP 15 per 24 hours.

Location

Guest Reviews

8.3
Based on 3713 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
C
Choon Wiew • family_with_children • ae
7
2026-07-25 • via Nuitee
D
Debbie • family_with_children • gb
10
2026-07-25 • via Nuitee
D
Denise • extended_group • gb
8
1 night for concert at the castle
Pros:

Large room, comfortable bed. Very pleasant staff. Great location for the castle and lots of bars, restaurants in the area.

2026-07-25 • via Nuitee
L
Louise • couple • gb
10
2026-07-25 • via Nuitee
A
Alexander • solo_traveller • gb
9
Pros:

Excellent staff, rooms where kept clean and included amenities where worth the extra upgrades.

Cons:

Breakfast was acceptable but wont remain as somthing that stood out.

Cakes at the executive lounge were not available at any time during our stay.

2026-07-25 • via Nuitee
Y
Yousef • extended_group • qa
5
The building generally needs maintenance.
Pros:

The rooms are spacious

Cons:

The room air conditioner is just for show; there's no cold air.

2026-07-24 • via Nuitee
T
Townsend • family_with_children • gb
10
2026-07-24 • via Nuitee
T
Thirza • family_with_children • gb
10
2026-07-24 • via Nuitee
L
Lisa • couple • gb
8
Lovely stay, in the restaurant I ordered steak which wasn’t cooked as asked, but staff were very apologetic and offered
Pros:

Very clean and welcoming and room was lovely and very comfortable

Cons:

Not a lot of choice on restaurant menu

2026-07-23 • via Nuitee
R
Ronghe • solo_traveller • kw
8
2026-07-23 • via Nuitee
B
Ben • family_with_children • gb
7
Perfect for a weekend away in the centre of Cardiff.
Pros:

Fantastic staff and a great location.

Cons:

Due to a a music event within the castle, the noise from the room was loud. This was solved with earplugs.

2026-07-23 • via Nuitee
A
Ayşe • couple • tr
8
2026-07-23 • via Nuitee
K
Kim • couple • gb
8
Good stay, very good staff.
Pros:

Bed good, shower ok, air con bit weak, breakfast good, very friendly staff.

Cons:

Air con, shower power.

2026-07-22 • via Nuitee
A
arferreira88 • couple • pt
9
All ok
Pros:

Excellent room and location

2026-07-22 • via Nuitee
M
McCoach • extended_group • gb
8
Good location.
Pros:

Location.

Cons:

Over priced. Not even a complementary bottle of water provided. Restaurant was poor.

2026-07-22 • via Nuitee
S
Sohrabi • couple • gb
10
2026-07-22 • via Nuitee
M
Marcel • solo_traveller • ch
8
2026-07-22 • via Nuitee
A
Adrain • couple • gb
10
Only one word Fantastic
Pros:

There is nothing not to like everything and everyone was fantastic 👏👏👏

2026-07-22 • via Nuitee
D
Diccon • solo_traveller • gb
10
Very happy
Pros:

Staff/ Breakfast/ pool/ Comfortable beds.

Cons:

Sink drained very slowly.

2026-07-21 • via Nuitee
A
Annwen • solo_traveller • gb
10
2026-07-21 • via Nuitee