Gem Strathmore Hotel

Hotels
7.6 (3725 reviews)
41 Queens Gate Gardens , London , gb

Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Good breakfast
Good location
Clean room
Friendly staff
Cons:
Small room
Inadequate lift
Breakfast not included

Categories

Cleanliness
7.09
Good cleanliness but small bathroom and inadequate shower facilities mentioned.
Service
8.56
Staff were generally friendly and accommodating, contributing positively to the experience.
Location
9.1
Excellent location with close access to public transport, museums, and parks.
Room Quality
7.26
Rooms were often described as small and some issues with room assignments reported.
Amenities
6.58
Pool and lift inadequacies noted, but tea/coffee facilities were a positive.
Value for Money
8.04
Generally deemed good value, especially with promotional pricing.
Food and Beverage
6.59
Cooked breakfast not included in most stays; guests would have preferred inclusion.
Overall Experience
7.56
Overall experience was satisfactory with notable location benefits but several areas of concern.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:17

Property Description

Luxurious Victorian Charm
Located in the heart of Kensington, the Gem Strathmore Hotel offers a blend of history and modern luxury. Each room is equipped with free WiFi and an LCD TV, with some featuring a cosy seating area and a marble bathroom.

Fine Dining Experience
Indulge in exquisite dining at the elegant Earls Restaurant, offering a modern British menu, or enjoy classic cocktails and afternoon teas at the Glamis Bar, known for its original chandeliers and grand fireplace.

Prime Location
Conveniently situated just 300 meters from Gloucester Road Underground Station, the hotel is a short walk from iconic attractions like the Natural History Museum and vibrant Knightsbridge. Experience the best of London from the comfort of Gem Strathmore Hotel.

Important information:

Please note that the card holder and payment card need to be present on check-in for identification or check-in may be declined and an alternative payment card will be requested to cover total accommodations cost.

Guests are required to show a photo identification and credit card upon check-in.

When booking a rate with breakfast included, please note this will be an English Breakfast.

Please note different terms and conditions will apply to group bookings for more than 5 rooms. The property will contact the guest following their reservation.

Special requests are subject to availability and additional charges may apply.

Guests with children please note that only one crib is available on request.

The hotel will pre-authorize the first night of the stay for the credit-card holder. If the credit-card is not authorized with the amount, the hotel reserves the right to release the booking.

Guests booking a rate with breakfast included will be served an English breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 3725 reviews
Cleanliness: 7.09
Service: 8.56
Location: 9.1
Room Quality: 7.26
Amenities: 6.58
Value for Money: 8.04
Food and Beverage: 6.59
Overall Experience: 7.56
J
Jochmans solo_traveller be
8
2026-06-06 via Nuitee
G
Gibbs couple gb
9
2026-06-05 via Nuitee
A
Andrew solo_traveller au
7
Pros:

Great breakfast

Cons:

Small room, shower in bath

2026-06-05 via Nuitee
R
Roxanne solo_traveller nl
8
Prijs kwaliteit verhouding prima voor in de wijk Kensington
Pros:

Top locatie op loopafstand van Natural & Science Museam. Je bent binnen no time bij de metro en personeel is erg vriendelijk

Cons:

De kamer was wat outdated, maar dat is prima als je een nachtje blijft

2026-06-05 via Nuitee
M
MARGARITA couple gr
6
Pros:

The location

Cons:

Basic for a 4 star hotel

2026-06-05 via Nuitee
K
Krzysztof family_with_children pl
8
2026-06-05 via Nuitee
A
Alexander family_with_children de
8
Hotel mit Charakter in toller Lage
Pros:

Super Lage, nettes Personal, Parken direkt vor dem Hotel bzw. in nahegelegenem Hotel. Reichhaltiges Frühstück.

2026-06-05 via Nuitee
C
Cristina solo_traveller it
7
Hotel in stile
Pros:

La posizione in una zona residenziale circondata da bellissimi palazzi ma anche a pochi passi da ristoranti e musei. Vicino alla stazione della metropolitana. Hotel old style affascinante.
Letto molto comodo e strada silenziosa.

Cons:

Ho viaggiato in famiglia e la camera quadrupla è un po' piccolina. Non c'era frigobar. Faceva molto caldo , forse inusuale per Londra. Non c'è aria condizionata ma ci hanno offerto delle bottiglie d'acqua e hanno messo due ventilatori.

2026-06-04 via Nuitee
Z
ZALMAI solo_traveller gb
6
2026-06-04 via Nuitee
S
Susan couple gb
7
2026-06-04 via Nuitee
D
Daryl solo_traveller ca
7
Overpriced
Pros:

Breakfast and the staff

Cons:

No iron, the furniture was very tired and broken, the beds and pillows were not good

2026-06-03 via Nuitee
J
John couple gb
9
Exceeded our expectations and would have no hesitation in staying again.
Pros:

Staff were all exceptional - all very attentive & accommodating.
Very good breakfast.
Location perfect for Royal Albert Hall.

Cons:

Maybe bathroom could have been a little bigger.

2026-06-03 via Nuitee
T
Tony solo_traveller gb
9
Good hotel
Pros:

Good hotel. Very convenient location for museums and the Royal Albert Hall. Tube station (Gloucester Road) 5 minutes walk at, where there are shops and restaurants. Hotel has great staff, very helpful and polite. Room we had, although small had everything we needed as a base. Our breakfast was included in the price and was good. Choice of fruit, cereals and a cooked breakfast, though no baked beans, which was odd. Small lift but it did the job. The bar was good and they served very good breakfast tea 👍.

Overall, I would recommend this hotel if you are going to the Royal Albert Hall or want to visit the many museums in South Kensington.

Cons:

On the other hand I've had much better tasting Camden pale ale, not the best.

2026-06-03 via Nuitee
S
Steve solo_traveller gb
5
2026-06-03 via Nuitee
P
Peter solo_traveller gb
10
Pros:

Love the old world charm, amazing breakfast

Cons:

Rooms were a bit small.

2026-06-03 via Nuitee
M
Mitchell solo_traveller au
8
Pros:

Location

2026-06-03 via Nuitee
S
Stephen solo_traveller gb
5
Cool staff but hot room!
Pros:

Great location - very near Gloucester Road tube station and tourist destinations such as The Natural History Museum and The Albert Hall. Staff were friendly and nothing was too much trouble. Nice, intimate bar area.

Cons:

My room was quite small and unbearably hot with no air conditioning and a window that only opened about 3 inches. It was east facing so I had to keep the blind down to keep the sunlight out. A fan was provided - along with free bottles of tap water and unlimited ice cubes - but the room was too hot to spend any quality time in apart from sleeping! Even when the weather cooled and it was pleasant outside, the hotel room and corridors remained at a very high temperature. A shame, because the hotel had a nice vibe overall.

2026-06-02 via Nuitee
A
Aidan family_with_children ie
8
Good but could be better
Pros:

The location of the hotel was excellent.

Cons:

I booked a twin room and it was very small for the price I paid.

2026-06-01 via Nuitee
E
Egle solo_traveller gb
7
Pros:

Location , staff very helpful ....

Cons:

Room fan was broken , saw big cocratche at my room ... fresh bath towel had someone's fake eyelash stick to it....

2026-06-01 via Nuitee
G
Gaboca1 Family Cleveland, Ohio
10
Outstanding customer service
Pros:

The Strathmore hotel is a beautiful hotel in the heart of Kensington. The staff went out of their way to assure we had everything we needed, and their service was kind, professional and timely. As a special surprise the manager, Gyöngyvér put a lovely swan towel sculpture on our bed for our 26th wedding anniversary. Thank you from the bottom of our heart for taking such good care of us!
Also, we had a wonderful experience during the full English breakfast and also the dinner of fish and chips and a beautiful squash soup. As an early riser I was also able to enjoy a cappuccino at the lounge even before breakfast time.
Thank you !

Gabriella and Michael from Cleveland, Ohio

2026-05-31 via Tripadvisor