Gem Strathmore Hotel

Hotels
7.6 (3740 reviews)
41 Queens Gate Gardens , London , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Good breakfast
Good location
Clean room
Friendly staff
Cons:
Small room
Inadequate lift
Breakfast not included

Categories

Cleanliness
7.09
Good cleanliness but small bathroom and inadequate shower facilities mentioned.
Service
8.56
Staff were generally friendly and accommodating, contributing positively to the experience.
Location
9.1
Excellent location with close access to public transport, museums, and parks.
Room Quality
7.26
Rooms were often described as small and some issues with room assignments reported.
Amenities
6.58
Pool and lift inadequacies noted, but tea/coffee facilities were a positive.
Value for Money
8.04
Generally deemed good value, especially with promotional pricing.
Food and Beverage
6.59
Cooked breakfast not included in most stays; guests would have preferred inclusion.
Overall Experience
7.56
Overall experience was satisfactory with notable location benefits but several areas of concern.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:17

Property Description

Luxurious Victorian Charm
Located in the heart of Kensington, the Gem Strathmore Hotel offers a blend of history and modern luxury. Each room is equipped with free WiFi and an LCD TV, with some featuring a cosy seating area and a marble bathroom.

Fine Dining Experience
Indulge in exquisite dining at the elegant Earls Restaurant, offering a modern British menu, or enjoy classic cocktails and afternoon teas at the Glamis Bar, known for its original chandeliers and grand fireplace.

Prime Location
Conveniently situated just 300 meters from Gloucester Road Underground Station, the hotel is a short walk from iconic attractions like the Natural History Museum and vibrant Knightsbridge. Experience the best of London from the comfort of Gem Strathmore Hotel.

Important information:

Please note that the card holder and payment card need to be present on check-in for identification or check-in may be declined and an alternative payment card will be requested to cover total accommodations cost.

Guests are required to show a photo identification and credit card upon check-in.

When booking a rate with breakfast included, please note this will be an English Breakfast.

Please note different terms and conditions will apply to group bookings for more than 5 rooms. The property will contact the guest following their reservation.

Special requests are subject to availability and additional charges may apply.

Guests with children please note that only one crib is available on request.

The hotel will pre-authorize the first night of the stay for the credit-card holder. If the credit-card is not authorized with the amount, the hotel reserves the right to release the booking.

Guests booking a rate with breakfast included will be served an English breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 3740 reviews
Cleanliness: 7.09
Service: 8.56
Location: 9.1
Room Quality: 7.26
Amenities: 6.58
Value for Money: 8.04
Food and Beverage: 6.59
Overall Experience: 7.56
H
Heather • extended_group • gb
8
Pros:

Fourth stay and will return! Friendly and helpful staff in a great location.

2026-06-19 • via Nuitee
J
John O'Reilly • family_with_children • gb
10
Pros:

Great location
Comfortable room

Cons:

Excellent hotel with great staff

2026-06-19 • via Nuitee
D
Dorothy • extended_group • ca
7
No complaints other than the room size which should be used for a single
Pros:

Didn’t eat breakfast in hotel. Nice staff.

Cons:

Size of the room. I am surprised given the room size that this hotel is rated as a four star. It did have many of the amenities of a four star hotel but the size of the room was not four star .

2026-06-18 • via Nuitee
K
Kealon • couple • ie
10
2026-06-18 • via Nuitee
R
Ruth • couple • gb
10
2026-06-18 • via Nuitee
D
Deborah • extended_group • gb
8
Great location. Enjoyed our stay, would stay again.
Pros:

Central location, easy access into central London and further. The staff were very friendly and accommodating. All areas were kept clean. Beds were comfortable.

Cons:

Booked a double room and a single. The single was small but had all the facilities. The double room was a large room in the basement. Our windows looked out onto the storage areas for ladders etc. Would have been nice to look at some flowers in pots etc.

2026-06-17 • via Nuitee
J
Jodie • solo_traveller • us
10
Pros:

Right next to Gloucester Road station made this helpful to connect with many locations. Our room was stunning with vaulted ceilings, clean space and ample room for a family

Cons:

It was great.

2026-06-17 • via Nuitee
P
philip • solo_traveller • gb
8
2026-06-16 • via Nuitee
H
Helen • solo_traveller • gb
9
Great location
Pros:

Location was great for us just 6 mins walk from Hyde Park. Fabulous original features, staff were friendly and the food was excellent.

Cons:

A little noisy from the street, traffic noise.

2026-06-15 • via Nuitee
C
Clare • solo_traveller • gb
8
Pros:

I had breakfast included with the price of my booking and was impressed with the gluten free options. There was a basket of wrapped gluten free cereals and pastries (as well as cheeses, yoghurt, fruit), and the staff were able to prepare some toast for me. I didn't have any of the cooked breakfast but felt well catered for as a coeliac.
Hotel was a good location, just a short 15min walk to South Kensington.

2026-06-15 • via Nuitee
A
Anita • solo_traveller • gb
4
Pros:

Staff very friendly and helpful. The location was excellent.

Cons:

I was expecting a bath in the room, but it was a shower only. The bed was incredibly hard and uncomfortable, having a standing fan in the room made it difficult to move around in what's already a small room.

2026-06-15 • via Nuitee
S
Sharon • couple • gb
7
Lovely place , great location
Pros:

Good location

Cons:

Mattress a bit hard for me

2026-06-15 • via Nuitee
D
Diana • solo_traveller • nl
8
2026-06-14 • via Nuitee
J
Jane • couple • gb
8
Lovely Hotel with Great Staff
Pros:

Staff were friendly
Great Location

2026-06-14 • via Nuitee
E
Elizabeth • extended_group • gb
8
Good quality for the price - perfect location
Pros:

Fantastic location a short walk from the Royal Albert Hall, Hyde Park, multiple museums and a very short walk to Gloucester Road tube which gives you access straight into the West End and the city. I had booked a four bed bedroom. This was one double and two singles. The room though not spacious was more than adequate with hanging wardrobe space, a decent size bathroom for the Price all toiletries included. I do particularly like the fact that they do shampoo and conditioner! There was even a shower cap. The room also had tea and coffee facilities and a hairdryer. I appreciate that this is standard stuff for many hotels, but for the price I was expecting something much more basic. The staff were lovely and whilst we did not need to use the breakfasts, I noticed that the dining room was full this morning which is a good sign. There is a very sweet little comfy bar as well. It is a traditional hotel not a swanky model Hotel, but I think that’s part of it a charm. The lift for example is pretty small but you could easily get three people in there with small wheelie suitcases. Overall, whilst I was only there for one night to attend an event at the Royal Albert Hall. It was absolutely perfect what I needed.

Cons:

For my purposes the hotel was lovely. I had no complaints during my stay.

2026-06-14 • via Nuitee
V
Valeria • solo_traveller • de
5
Uncomfortable
Pros:

the bar and the reception area are pretty cute. The price was alright. Luggage storage is appreciated.

Cons:

The room size is ridiculous. London is expensive, but not tiny, and I've not seen such tiny rooms even in Venice. So no, that's not acceptable.
The staff was trying to be helpful, but unfortunately they could not help with anything as it appears the hotel policy is to say no to the guests for any request. No chair, sorry. No ventilator, sorry. No opening the window wider than the few centimetres it goes, sorry. I should add that it was above 30 Celsius when I stayed.
There is no space to unpack your belongings, yet they have neither luggage racks nor a chair you could borrow so you have to have your luggage with all the stuff on the floor.
Very uncomfortable shower.
Tiny bed.
Not only no air conditioner, but also NO VENTILATOR. It is literally the first hotel in my long long travel history that did not have a ventilator. Why?

2026-06-13 • via Nuitee
L
Leroy • couple • gb
7
Nice hotel in good location. Clean rooms and friendly staff.
Pros:

Traditional, clean hotel. Located close to Royal Albert Hall

Cons:

Room was very small and only had a high level window that you could not see out of.

2026-06-13 • via Nuitee
N
Nguyen • family_with_children • us
5
Great location, outdated room, no AC
Pros:

The location is perfect, very close to restaurants, markets and National History Museum

Cons:

There was no AC. Bathroom and elevator are very small.

2026-06-13 • via Nuitee
G
Glynis • couple • gb
8
Will definitely stay there again
Pros:

Old fashioned

Cons:

Room very small

2026-06-13 • via Nuitee
I
Ian • solo_traveller • gb
9
Pros:

Quiet location but close to local tube, restaurants and bars. Short walk to the Royal Albert Hall which was the purpose of the visit. Would certainly stay again.

2026-06-12 • via Nuitee