Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good location
Cons:
Cleanliness issues
Small room size
Inadequate food options

Categories

Cleanliness
6.5
Some guests reported issues with room cleanliness and comfort.
Service
9
Many reviews praised the friendly and helpful staff.
Location
8.5
Guests mentioned the location was effective for accessibility.
Room Quality
7
Some rooms were noted as small and not as described in photos.
Amenities
7.5
Amenities were adequate but did not exceed expectations.
Value for Money
7.5
Questionable value reported due to additional charges and comfort issues.
Food and Beverage
6
Guests expressed dissatisfaction with food options.
Overall Experience
8
Mixed reviews but overall experience was satisfactory for most.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:21

Property Description

Convenient Accommodation and Amenities

The newly refurbished Mercure Sydney Blacktown, located in the heart of Sydney’s West, offers 143 comfortable rooms on three floors, including spacious family rooms. Each room features a kitchenette, TV, ironing equipment, air conditioning, and a safe. Guests can enjoy free Wi-Fi, luggage storage, a 24-hour front desk, and board games for kids.

Explore Local Adventure Hotspots

Situated within a vibrant cultural hub, guests can easily explore exciting nearby attractions such as Featherdale Wildlife Park, Raging Waters Sydney, Eastern Creek Raceway, and the newly opened Sydney Zoo.

Ideal Location for Easy Exploration

Positioned just off the Great Western Highway and M4 Western Motorway, Mercure Sydney Blacktown is easily accessible and the perfect base to discover all that this lively region has to offer.

Ready to experience comfort and convenience at Mercure Sydney Blacktown? Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

7.5
Based on 2848 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 6
Overall Experience: 8
C
Carl • solo_traveller • au
4
Waste of money overpriced and not worth staying at
Pros:

Probably nothing to rave about the room was uncomfortable. Looks nothing like the photos. Staff were unpleasant and when trying to strike up a conversation it was an effort for them to answer any

Cons:

Everything including bedding sleeping situation facilities staff location

2026-09-18 • via Nuitee
J
Joanne • solo_traveller • au
4
Don’t stay on a Sunday night
Pros:

Clean and tidy, good location

Cons:

I stayed on a Sunday night.. big mistake

Phone failed to pair with TV even though connected to the WiFi and verified by reception.. was told no technician on site to help

Ordered room service which took 1.5 hours. Could not contact reception, 5 unanswered calls and was told only one staff member on duty 🤷🏻‍♀️

What was to be a night of respite was very disappointing

2026-09-18 • via Nuitee
M
Mark • couple • au
10
Very comfortable and would stay again
Pros:

All good amenities overall

Cons:

No complaints

2026-09-16 • via Nuitee
B
Brian • solo_traveller • au
9
EXCELLENT
Pros:

ROOM WAS NEAT AND TIDY STAFF WHERE AMAZING DIDNT REALIZE IT CAME WITH BREAKFAST BUT I WILL STAY THERE NEXT TIME IM GOING TO SYDNEY FOR WORK LOVED IT

Cons:

BENCHES NEEDED TO BE CLEANED WHEN ROOM WAS CLEANED

2026-09-15 • via Nuitee
B
Brad • solo_traveller • au
9
2026-09-14 • via Nuitee
Z
Zahid • family_with_children • au
10
2026-09-14 • via Nuitee
D
Danielle • solo_traveller • au
10
2026-09-13 • via Nuitee
R
Rebecca • solo_traveller • au
5
Pros:

Location, close to events we were attending

Cons:

We booked the room for three people and specifically requested the additional bedding. Unfortunately, when we arrived, the sofa bed had not been made up and there was no additional bedding in the room.

I tried calling reception using the in-room phone, only to find that it was not working, so I had to use my own mobile phone. After being placed on hold, I explained that we required the bedding that had been requested with our booking. I was bluntly told, “You’ll have to collect it from reception.”

Having arrived earlier with my 10-year-old child and ordered room service, this left me in an awkward position. Do I leave my child alone in the room while I go to reception to collect bedding that should have already been provided, potentially leaving them alone when the food arrived? Or do I wait several hours until my husband arrives? And after collecting it, am I then also expected to fold out the sofa and make the bed myself?

I suppose my question is: when I am paying to stay at a hotel, at what point does it become the guest’s responsibility to collect the required bedding and make the beds?

Mistakes happen, and I understand that things can occasionally be overlooked. However, the disappointing part was the lack of customer service and willingness to resolve the issue. A simple apology and having someone bring the bedding to the room would have made a significant difference.

Overall, I was disappointed that the customer experience did not seem to be a priority.

2026-09-13 • via Nuitee
G
George • couple • au
9
A good stay, good amenities and the location was perfect for our needs
Pros:

Location and convenience to Blacktown Hospital

Cons:

Noisy neighbor 😅
Thin walls and could hear their conversations, coughing etc

2026-09-13 • via Nuitee
P
Paul • couple • au
8
2026-09-12 • via Nuitee
P
Penny • extended_group • au
8
2026-09-11 • via Nuitee
F
Fiona Tian • solo_traveller • au
10
2026-09-11 • via Nuitee
B
bronwyn • solo_traveller • au
8
2026-09-11 • via Nuitee
N
nicholas • solo_traveller • au
10
2026-09-10 • via Nuitee
S
Suhajanan • family_with_children • au
8
2026-09-09 • via Nuitee
N
Nelson • solo_traveller • au
8
2026-09-09 • via Nuitee
W
wendy • solo_traveller • au
10
We will be back.
Pros:

Everything really from the workers which nothing was too hard if we had a question.They had the answer for us.The place was always clean and tidy.The snacks you have in the glass cabinet was a good choice.Great idea having ice cream . also popcorn..The drinks you had were good .Also the coffee was to die for when we left around 4.55am.

Cons:

Nothing really

2026-09-08 • via Nuitee
T
Tom • solo_traveller • au
9
Great staff and clean and quiet rooms.
Pros:

Room was clean and quiet. Bed was comfy. Staff were friendly.

Cons:

Room service charged me $12 for a $1 garlic bread which was so overcooked it was inedible. Toilet paper was extremely low quality.

2026-09-07 • via Nuitee
T
Tanya • couple • au
9
Pros:

Comfortable

Cons:

Location

2026-09-07 • via Nuitee
J
Jeannette • couple • au
5
Pros:

Hotel is not what it used to be. Stayed numerous times in past 10 years.
Asked for hand towel, informed we do not supply.
No staff at check in.

2026-09-06 • via Nuitee